Istanbul Hoteller i Kagithane

we stayed 3 night with family and it was convenient for us.

I was there for a conference and the hotel was well located for walking to the conference facility. The hotel was clean and well maintained. The staff does not seem to be trained for good customer service. They were not helpful in responding to questions. There was no map of the local area available at the desk. The light inside the room as you enter was on a motion detector, which meant that unless you were constantly moving in that area, the light would go off. However, for some unknown reason the light would come on periodically during the night, disrupting sleep. This may be a way to save energy, but it became very annoying. There were no drawers to put clothing away. There was no coffee maker or way to make hot water in the room. After the second night the air conditioning was either turned off by the hotel or no longer worked.

Clean, bed nice and silence. Woke up at 5 am with cigarette smoke even though they said the sectionwas no smoking.

Location for our business trip Breakfast was a bit limited with now Orange juice available

The staff was extremely helpful but due to the language barrier(no English) that didn't always result in the required solution. WiFi connection was free, very fast and reliable. The bed was very uncomfortable (hard), street noise penetrated into the room (generators, airco's etc.). Lighting in the room was insufficient(desk) and very cold(energy-saving bare bulbs). TV had almost no English language channels (no CNN, CNBC, EuroNews, BBC etc.).The public spaces (except lobby) were not airconditioned. Breakfast was limited (f.i. no juice or other cold drinks). Biggest issue is that the hotel does not accept AMEX leading to a problem on checkout. Hotel bill was not itemized.