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The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
only criticisim is that the hotel reception closes at 8pm.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
Peaceful area, friendly staff, nice breakfast.
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
The hotel staff were exceptional
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
The staff are very friendly and very experience as well. breakfast was very good. no comment
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
Staff were very courteous and helpful! Bathroom was not cleaned as well.
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
Location was good, staff were helpful, Hotel was very clean & comfortable
Vi reiste med en person i rullestol noe hotellet var godt tilrettelagt for. Det var veldig god beliggenhet i forhold til grotten. At det var flere restauranter i tilknyttning til hotellet var også et pluss. Parkeringshuset var trangt
flott utsikt fra rommet, rent dyr frokost og vanskelig tilgjengelighet med bil.
everything was excellent
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
staff very friendly
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
Good Location The breakfast was very poor
Room was spacious and comfortable. Location was perfect. Near to everything.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
It's location. Some of the staff very helpful
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Very central Breakfast could be better, with some cooked hot food.
Location is good. Not far from the train station and not far from St. Lourdes.
la posizione no hall , no bar
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Its very near the sanctuaries, shopping area and restaurants
great friendly environment, great location and view.
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.
The service provided by all the staff. Rooms are too small but it is fine.
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
I absolutely loved this hotel and would stAy again, it is pure luxury within walking distance to the grotto
The coutnesy of staff
While in Lourdes most visitors are pilgrims to the Shrine celebrating the messages received by St. Bernadette from the Holy Mother of Jesus, Mary. This hotel is perfectly located for such a pilgrimage, and allows for maximum immersion in the experience of Lourdes. No.
Location Everything was old. The bed, bedding. The food was bad.
The distancxe between the hotel and the grotto room service
The Hotel was very well presented and the staff helpful and very polite. The room, although quite large was quite basic for a 4 star hotel.
Stylish and very comfortable. Also had air con, which is a blessing in Lourdes!
It was so close to the Grotto. The people at the front desk were very helpful and kind. There were cafes near to eat at. The room was so beautiful and spacious. I did not like the small door on the shower. It made it difficult for the water to stay in the bathtub.
Just completely Renovated...Decor unique! Position in relation to the Grotto ...the best in Lourdes.... Will always use this Hotel from now on and this was MY 40th time in Lourdes but 1st in this Hotel Shower was part of the Bath and the Bath a little deep for getting in to for the "advanced in years" !!!!!
The location and the design of the hotel itself. Nothing.
The restaurant service was good but the food below expectations
Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
close to the Grotte, just walking distance