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Location, during my stay in November it was possible to adjust room temperature as I wanted. Although I leave the hotel one day earlier as I’ve assumed there was no fee charged. The room was not cleaned properly in the mornings.
This hotel offers a great view of the sea. The staff is always friendly and ready to assist their customers. Not having time to stay at least a month there.
Close to the sea, nice view if you have booked seaview room, reasonable breakfast, clean rooms, a lot of TV channels in French, but none in Russian Unfortunately the building designed so that half of the rooms doesn't have view to the sea at all, instead you can peer at some ventilation facilities. Advice is to ask the room with the seaview when booking.
Hotel offer direct seaside location in the city center of Constanta. There is guarded parking for fee. It is worth to pay the small extra fee for the sea view. Back side is very noisy because of large cooling fans.
only the sea view the room was very poor; the walls dirty, the bathroom almost dirty;it is not a Ibis hotel; they are usually at least clean
Excellently located and decorated hotel, only one black away from the main beach in Constanta. Receptionists are friendly and speak excellent English. Beautifully decorated rooms, with satellite TV and a fast internet connection.
It was a very good hotel. I like especially the large room and the confort provided. It has a good value for money. I think to return to the hotel in my summer hollidays. There are no bad things with this hotel.
I like this hotel. Very good location, very good price, room are very good and clean and the staff is very king with the guests. When I will be back in Constanta I wil,chose Hotel Carol again. Everything is good.
Being different from other hotels in its historical style, Hotel Carol offered us a unique and unforgettable experience. It was worth to spend some relaxing time here. They do not accept AMEX cards for payment.
Very good hotel in a practical location
The hotel was very good, rooms are very clean and staff excellent. The hotel is only a short walk to the beach.Nice breakfast too.
The view was great, facing lake Siutghiol, with an excelent view over the sunset just in front of the large window. As few guests were in the hotel, the breakfast was not open boufet, therefore I had to wait for it to get prepared so I had to spend more time in the restaurant than what I have innitially planned.
The staff were there to greet you as soon as you walked through the door everyday. The cleanliness and hygiene in the hotel was spectacular. The hotel was modern and the rooms were comfortable, a great size and had everything in them that you would need. Rooms were fantastic with a lake view.The staff made you feel so welcome. There is nothing i did not like about the hotel, however it would have completed the holiday if there had been a swimming pool, although the beach is only a 5 min walk away. In addition to this more variety at beakfast time would have been better. However these are just minor i would definately recommend the hotel and i would most certainly stay there again.
I like very much the view to the lake, the staff and all the services.
The location off the hottel is close to the beach. The room was fantastic, the staff very friendly and the restaurant was very good.
Sparkling clean. Wonderful services. Very nice staff. **** 4-star honest by international standards. Will stay here again. Of all the hotels in Mamaia, there is no better value versus money. Children friendly. Good restaurant and relaxation at the Splendid. Nice hair salon and beauty salon at the Majestic Hotel (Hotel Majestic half a mile away towards center) great services, low prices A bit of a problem when crossing Mamaia Boulevard cause the drivers are not courteous - to say the least.You need to raise your hand to say stop, otherwise they will run you over even at the cross sign.
Proximity to the beach and view of the lake. All was good
This hotel was very clean and modern. The staff were friendly and helpful. In all a very pleasant experience to stay here. The beds were a little hard. Also, a small recommendation - supplying a kettle and tea making facilities in the room, and a power adapter for overseas plugs would have been appreciated.
Clean, lovely view, quiet!, Great bed&bedding - very comfertable. Few activities - ie restaurants - in the vicinity (though was there off- season) breakfast ok - but more fruit would be nice - and not certain why eggs were always cold. restaurant staff not very friendly
The staff, hotel conditions and very friendly owners
Modern interior design, new furniture, spacious rooms, clean. The staff was very friendly and helpful, always at your service with a smile on at all times. I liked everything. Perhaps the Internet connection could be improved to accomodate business travelers.
I liked very much this place.it is wonderful,quiet,water and sun.
At first, I was a little doubtful, but once I got here I had a very nice surprise: to find that everything I'd seen on the internet is true, conditions more than 4 stars, an excellent staff, helpful, friendly and always smiling. In the morning I had the most beautiful surprise of all, to see the first rays of sun reflecting on the sea surface,..... So that's a true awakening. I will come back for a longer vacation here to enjoy moments of relaxation that I am missing much. it can be done also in romania !!
A new hotel that has very nice modern rooms with fantastic views of the black sea. The staff were also exceptionally friendly The hotel is located amongst some pretty grotty looking apartment blocks and there is only one nice restaurant within walking distance
New, well appointed, small hotel. Very friendly staff. Good food.
Staff friendly, comfortable rooms, beautifull sea view, refined menu, intimate restaurant, pleasant environment.
A 5 star welcome received by a professional ,smart and nice reception-they open the restaurant despite the late arrival(11.30 p.m.).good food and unexpected good wine(cheap price)-the room was clean,wide and big TV.Thanks to Guly and all the staff
The room was great....wonderful view on the Black Sea!Very friendly and helpful staff! Location was not that great, but not that bad!
I will start with furniture - elegant and simple, room clean, personnel very kindly, you can order the food in your room. The last but not the least the chef makes your day: perfect. No complains
Excelent staff, good services, good location, and very fancy restaurant
Central location, near the beach and the old town
One of the best value for money hotels in Romania
The staff was very pleasant and helpfull. I missed a fitness room. I also prefere a breakfast buffet, not a la carte. The breakfast voucher was miserly for this type of hotel. I had to pay extra when ordering a continental breakfast with tea, orange juice, water and coke.
We had a great stay, one of the best hotels ob the black sea coast.
Very accomodating and helpful reception.
huge luxurious rooms for an excellent price and extremely pleasant staff and management nothing, but for people with disabiities its lack of elevator would make it unusable.
this is my second stay at this hotel. both times everything was excellent. the staff is friendly and helpful. the room was as clean as home. breakfast started at 8, this is too late.
Near to the (private) beach and other restaurants and shops. Permitting smoking in the dining areas
Professional staff, excellent service Only buffet offered in high season. Ala carte suspended during this time, probably for expediency and cost efficiency. Spa treatments were fully booked during my stay. An on-line facility to view availability and ability to make bookings would be useful.
Great for children with clean swimming pool,games and child care during the afternoon Still a few details to take care of before reaching the 4 stars...
Absolutely nothing. The room and bathroom were dirty. Overpriced, and filthy. Arrogant and unresponsive staff. We were booked for 7 days, but left after only two...could no longer stand it.
The view The breakfast did not have all the food available up to 10:00 o,clock as mentioned in the schedule
Ease of access to local ammenities
Service was reliable
The spa, the room. The fact we paid the "4 day" rate after having to cancel the first night and stayed only 3. The very poorly organized haloween party. The lift maintenance at checkout time.
Good food, friendly staff
excellent price-quality ratio, friendly staff (e.g.the breakfast was served even 30 minutes after the "official" time interval), very clean, excellent bathroom (spacious, appliances condition, amenties) -
sea view no facilities for childrens
next to the beach.
Localisation Still typical roamnian with some details which are not working or badly serviced
The cleanliness of the room and the comfort Hotel staff
Nice,quite place,spacious rooms,polite staff,impressing view over Constanta Yachting Port and Beach,adequate 3 star hotel within the range of 50 EUR The parking is stuffed and sometimes no lots are available .Restaurant is opened depends on the guests visit .
Clean and tidy. The interior decorations were fine, maybe a little too much, but the colors were ok. The breakfast was on the house and it was acceptable, except they forgot to bring an order so I didn't insist on it. Still, it showed the cook make an effort for her customers. And the waiter was very nice as well. The room was small, the window was eclipsed on the outside by a wall, so there was no view whatsoever. One of the receptionists was very nice and prompt, but the one that checked me in and out was awful. There was a mix-up with a room and I was told one day after checking in that I had to pay more, and when I checked out and declared nothing was taken from the minibar the receptionist checked and said I was lying. I had to prove to her that I was honest. There was an extra bed in the room though I hadn't asked for that and this meant very little available space. The hallway was noisy so I lost some sleep because of that. Not really a 4 star hotel but more like a 3 star one, if compared to hotels from abroad.
The location of thr hotel, the roof terrace. It is very difficult to find the hotel. There is no sign at the adjacent streets.
located near to the beach room 105 not to recommand, very near to noisy entrance, one small window with a view to a wall in 1m distance. not worth 78 euro, simple breakfast
Very quiet and relaxing with a great staff to make your experience the very best possible
A small family run hotel. Convenient location for the centre of town and the beaches. Parking on site. A clean room and a nice roof top breakfast terrace.
The location was in a quiet part of the town, near to the beach. There were some fantastic resturants nearby.
Hotel comfortable, all staff friendly and willing, room comfy, bathroom adequate, no smoking policy enforced in public rooms, breakfast adequate, bar pleasant. Dinner menu extensive but not enought fresh food - e.g. fish was all frozen. We stayed there 3 days and enjoyed the stay greatly no
The hotel staff was friendly. The room was nice and clean, I had a place to park. Very cosy and enough space in the bathroom.
Very big and comfortable room.
large room , convenient for both Constanta and Mamaia , not bad overall A/C noisy ,in the bathroom some small things need to be fixed , not really 4stars hotel
Hotel is clean. The room is clean. Celaning service is coming every day.Breakfast between 7-10 is good. The distance between Megalos and Mamaia center is 10km, same between Megalos Constanta center. Mamaia center can be reached only by car and by taxi. Taxi trip to Mamaia Center costs about 4 euro daytime and 6 euro during night.Be carefull because are many taxi drivers with counterfeited taxation units.
The breakfast was good. The most unexpected thing was that I received a twin room instead of double room. I made the check in at 8 PM, in this time the hotell staff called me twice but I could not answer. I called them back at 7 PM to tell them that I'm on my way. When I arrived at hotel, the lady from receiption gave me two twin rooms instead of two double rooms. Now I understand that he called me because I was delayed and he gave my rooms to someone else who had reserved twin rooms. I was not satisfied by her answer that "those are the only two rooms available" because I did want rooms with a double bed, not with two single beds. Even after many discution with the Director of the hotel or with booking staff I could not obtained what I reserved.
Staff was helpful and friendly. Room was spacious and clean. Free wireless internet in the room worked very well. Hotel feels like a base of old-style with the beginnings of modernization/stylization. Bathroom, for instance, was well renovated and new while carpet and room furnishings were from another era. Breakfast was fresh and plentiful, with juice, coffee, cheeses, meats, cereals, bread, butter, jam, and small pastries. Only complaint - and it's minor - is the beds. Mattresses are a little thin. Not uncomfortable but quite what you would expect.
Nice private beach; very good service level, international 5 star standard. Restaurant a little overpriced.... + a hotel of this status should have a real spa. The massage I had was excellent, but the facilities are really too small: no turkish bath, two seater sauna.... + you have to make reservations for the sauna...
The room and the beach 1) breakfast is not good enough for a 5 stsr hotel 2) too much personal in the restaurant and not at the required level
Beach Club, view, location, service, spa Too small bathroom for a 5* hotel
excellent service and delicious food
Good location on Beach. Slow beach service and pool serce for cocktails. I feel the hotel is expensive for what you get compared to other Romanian standards. Slow beach service and pool serce for cocktails. Need greater variety in food. No tubs.
I liked the location, the private beach, the staff behaviour. I liked the pooland the spa facilities. I did not like very much yhe breakfest, to poor regarding hot disches
i loved it!
best hotel in Neptun for comfort and convenience. Lovely pool area. Good breakfast. Nice big rooms
We have appreciated the curtoasy of the staff, the pool was also very nice and relaxing; the rooms were clean and well organized. The restaurant closes at 11.00 pm with no other opportunity to have dinned nearby.
Food assortment is quite poor