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The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
Location, comfort, good service.
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
The location and the size of the room. Opening hours of the pool and sauna were too short
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
Good business hotel with good facilities and location
The location is good. The room is too small.
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
confort and design breakfast
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
Pleasant staff and comfortable room
det var midt i byen, gåavstand til alt jeg trengte. god service og god mat. rengjøringspersonalet kom veldig tidlig om morgenen
Flott hotell med veldig sentral beliggenhet, i motsetning til mange andre hoteller i byen. Stor parkeringskjeller rett ved hotellet.
Jeg likte atmosfæren og alle ansatte som jeg kom i kontakt med. De var svært vennlige, positive og hjelpsomme.
Meget bra romstandard. Legg på noen euro og la frokosten være inkludert. Den var definitivt ikke verdt 15 Euro.
Behagelig seng, god frokost, stille mot bakgård. Veldig godt pristilbud gjennom booking.com For varmt på rommet, vanskelig å lufte. Vinduet som også skulle være brannutgang lot seg bare delvis åpne.
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
location, comfort and good dinner if possible should include breakfast
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
Cleanliness Paying for wifi
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
wifi should be free
Grei beliggenhet i forhold til Sentralstasjonen. Badet var bra og sengen var god å ligge i. Hadde bestilt ikke-røykerrom og det var merket på døren, men rommet hadde en ubehagelig gammel røykelukt (er selv røyker). Rommet var svært enkelt møblert- synes standard blir lavpris. Betalte 56 euro for en natt, men i følge oppslaget var ordinær pris over 110 euro pr natt, noe rommet absolutt ikke var verdt.
Sentral beliggenhet, god dusj og gode senger. Kjedelig frokost, savnet noe grønt (tomater, agurg etc)
Hotellet ligger midt i gamlebyen men i en stille gate.
Beliggenheten,midt i sentrum ,renhold utmerket,vennlig og serviseorientert betjening, frokosten må være en av byens beste hotellfrokoster,servert i koselig spisesal,det var nye flotte tepper i korridorene, hotellet var meget trivelig,dette vil bli mitt valg under mitt neste opphold i Antwerpen.
Hotellet ligger perfekt plassert i gamlebyen i en stille og rolig gate. fint med have til frokost. Rommet var bra med hageflekk utenfor. Der var det noe for mye trær som ga skygge. God frokost og hyggelig vertinne som kom innom ved frokosten for å snakke med gjestene.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Good facilities, helpful staff Lighting in room was too subdued
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
Veldig bra hotell. Fine rom, topp frokost og hygglig betjening... :-) Nei.
Bra og funksjonabelt hotellrom, selv om det var lite. Ekstremt bra baderom! God beliggenhet. Fin frokostsal, selv om det var litt trangt, men for lite personale i helgen da det var mange gjester. Espressomaskinen fungerte ikke. Det var veldig støvete, på tross av daglig renhold. Hotellet er veldig lydt, man kan høre at naboen går rundt på rommet og snakker. Rengjøringspersonalet begynte å støvsuge kl. 06 om morgenen.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
The room was very clean and cosy. The hotel has a very central location.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
more than adaquate, look forward to future stays.
roomservice, parking, breakfastbuffet matras of the bed
The breakfast buffet is fantastic.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
Breakfast The smell from the sink in the bathroom.
Meget bra wi-fi forbindelse, til en moderat pris (15 € / 24t) og meget god frokostbuffet. Kort avstand til jernbanestasjonen, og ikke langt fra sentrum. Litt triste næromgivelser. Litt umoderne interiør i rommene, i lys av at hotellet hevdes å være nylig totalrenovert.
I like the refinement - both in the decor and the attitude of the staff. Nothing.
The hotel was clean and comfortable and very near the city centre Our room overlooked the front and a tram goes past constantly
Ambiance, location, friendly staff Room was a bit noisy
breakfast, hotel design price too high for the service, room to be decorated on the wall
It is in the centre of one of the best towns in Belgium. Dinner, shopping, museum and river Scheldt are all in walking distance with excellent parking facilities. Hotel was nicely decorated and breathed ambiance.
Good location and friendly staff
Location and a very quiet room 24 hour tea and coffee in reception; reception staff helpful although they did mislead us over the Brussels railway stations for Eurostar (It is midi/Zuid not Central!) Room was not that great and walls quite dirty; bathroom also old and not feeling clean. Breakfast was poor at 9 am after the other guests had taken most of it; on quieter day it was excellent. Also not easy to get taxis there - didn't bother us as we could walk.
it was personalised. It was attractive and the rooms appeared to be very individula the breakfast was poor. No pot of coffee merely a machine with small cups. Noone to help with luggage. Shower in bathroom was cramped and bath was small
The reception staff were very very helpful, it was quiet but central location, nice design of classic building, would stay there again. Breakfast, the scrambled eggs and bacon/sausage was cold, but the breakfast lady said that it was warm. not good.
Our Junior Suite was spacious, with a huge and comfortable double bed, 2-seat sofa plus armchair. The room also had an Internet corner, safe, minibar, trouser-press, small TV with dvd player, and a good bathroom with plenty of towels, bathrobes, and soaps/gels etc. The breakfast was excellent, with a coffee machine available 24 hours.The hotel is quietly situated on the corner of 2 small streets, yet just a 5-minute stroll to the Grote Markt, shops and dozens of restaurants. It would be difficult to imagine a better place to stay for a city break to Antwerp.
Location was great, but it was not a boutique hotel and the staff welcome was average. No atmosphere, poor value for money.
Second time at this hotel in Antwerp. It's an independent hotel that caters for guests who want something different. Lovely building and the decor plays on a classical style. Most importantly very clean room with little noise as its set off from the main road. Relaxed crowd typical of Antwerp, which is a positive.
The location was very convenient. The room was very old and the window was a bit difficult to close
The excellent location in the centre of the city The room was fairly small and crowded with furniture.