Room, breakfast & free parking Internet was the worst I have ever used anywhere & not just in the room but through out the hotel. We were there for a couple of days & speeds were 0.8Mbs down & 0.02Mbs up with most pings dropped or latency above 3000ms! Terrible internet,unr
Large room, comfortable beds, convenient to train station Bathroom was oddly shaped (uncomfortable toilet)
Good service by proffesionals, the location, the smile. I should nt mentioned it , but i found a little bag of sugar that was already used in my coffe set.
The location, which is really excellent. My husband upgraded my room as a surprise as this is the first trip I had away from my 1 year old baby twins. The staff were supposed to mention it but no one did. He had to tell me himself he upgraded the room to a suite.
The location and the size of the room. Opening hours of the pool and sauna were too short
Good business hotel with good facilities and location
Kids stay free! The staff were very friendly and accommodating. The rooms are spacious and very clean. We were given discounted tickets to Acquatopia next door, which we thoroughly enjoyed. Although the hotel is near the train station, it is a quiet hotel. The neighborhood may appear to be at first less than scenic but it is very safe.
Location, comfort, good service.
Location, Cleanliness, Friendly Staff, Leisure. Restaurant was abit overpriced for what they served.
The location was spot-on The way too loud live piano-music in the lobby/restaurant. Very annoying.
Location; value for money; fantastic receptionists - very helpful and friendly Inadequate lighting in the room (room 741); and curtains did not shut completely.
Flott hotell med veldig sentral beliggenhet, i motsetning til mange andre hoteller i byen. Stor parkeringskjeller rett ved hotellet.
det var midt i byen, gåavstand til alt jeg trengte. god service og god mat. rengjøringspersonalet kom veldig tidlig om morgenen
Jeg likte atmosfæren og alle ansatte som jeg kom i kontakt med. De var svært vennlige, positive og hjelpsomme.
Meget bra romstandard. Legg på noen euro og la frokosten være inkludert. Den var definitivt ikke verdt 15 Euro.
Behagelig seng, god frokost, stille mot bakgård. Veldig godt pristilbud gjennom booking.com For varmt på rommet, vanskelig å lufte. Vinduet som også skulle være brannutgang lot seg bare delvis åpne.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
The room was very clean and cosy. The hotel has a very central location.
Breakfast The smell from the sink in the bathroom.
The breakfast buffet is fantastic.
roomservice, parking, breakfastbuffet matras of the bed
more than adaquate, look forward to future stays.
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
Good facilities, helpful staff Lighting in room was too subdued
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Reservation was for a "king" room - that was not available upon check in we were told - they only had "queen" available Why make a reservation when they cannot provide what is reserved?
location ideal for meeting with easy out-of town access and parking not ideal if for leisure stay
confort and design breakfast
I really liked the lobby and the reception design. The rooms are old style and not suitable with the new lobby
The location is good. The room is too small.
Friendly personnel. The breakfast was very good with alot of choice. I had booked 2 rooms, but when we arrived, only 1 room had been actually been reserved. It took quite a while before a second room could be arranged as the hotel was apparently full. Finally after 20 minutes, a second room was given to us.
Pleasant staff and comfortable room
Public transport to town center is easy Swimming pool & Sauna Promised safe in room unavailable Secure parking is not free as was advertised
Very friendly and helpful staff at the reception, spacious and well-equipped room Outrageous breakfast rates
Good value for money. Breakfast was very good. Free parking right in front of entrance. Video on demand abusively expensive, location a bit too busy with cars everywhere, public transport to city center not so good
Sentral beliggenhet, god dusj og gode senger. Kjedelig frokost, savnet noe grønt (tomater, agurg etc)
Grei beliggenhet i forhold til Sentralstasjonen. Badet var bra og sengen var god å ligge i. Hadde bestilt ikke-røykerrom og det var merket på døren, men rommet hadde en ubehagelig gammel røykelukt (er selv røyker). Rommet var svært enkelt møblert- synes standard blir lavpris. Betalte 56 euro for en natt, men i følge oppslaget var ordinær pris over 110 euro pr natt, noe rommet absolutt ikke var verdt.
It all looked well taken care of and I enjoyed my stay for that night. We didn't have any hot water in the evening OR in the morning.
Very helpful to foreign guests. Eager to help. Needs to update the wireless internet system.
There was one working, she was nice, but had to do everything, Check-In, the Bar, Check out, the Breakfast. a bit much for just the one ! The room, was pretty run down and in need of a refurb. Large stains on the walls, ceiling and carpets. Bathroom was ok.
The staff were very helpful and friendly
location service very poor hotel very tired - stayed there about 2 years ago and it was good.
Within walking distance of where i had to be.
Room clean and comfortable, breakfast good Difficult to find, rather a lot of traffic noise
quietness at nigth,enabled a good nigths sleep. poor parking facilities ( parking in surrounding streets )
Easy parking, pleasant staff, reasonable location if you have a car but inconvenient if you are on fott General standard of the room was terrible. Shower screen missing, hair dryer broken, most light bulbs not working, old food wrappers from previous guests left under the bed, no airco, overlooking neighbours toilet, water stained walls and peeling wallpaper. Generally very shabby and looking very very tired
big room, wifi, parking, breakfast no coffee maker in the room, the heating to low
Bra beliggenhet, rolig gate, fine rom, god frokost.
Beliggenheten,svært sentralt. Rent. Gode senger. Meget god frokost. Meget harde puter. Der var ikke hårføner på rommet, kunne lånes i resepsjonen.
Ble forespeilet WiFi på rommet. Men forbindelsen var totalt ubrukelig. Fikk byttet rom som var litt bedre internettforbindelse, men likevel for dårlig. Hotellet var dyrt, og Gasthaus og Motel i Tyskland og Polen var langt bedre.. Anbefales derfor ikke ! Og vet ikke om jeg vil anbefale Booking Com heller lenger.
Hyggelig personale i resepsjonen - og god service Temperaturanlegget på rommet bør sjekkes før det kommer nye gjester. Det fungerte ikke - måtte be om at dette ble ordnet - var kaldt de første døgnene
sentralt og god valuta for pengene
quiet place, restaurant cleaning staff behaviour
Kind reception staff, free parking and a tram stop 5 min. away A bit run out, not disturbingly though.
The crew gives my an informal feeling with I appriciate. The rooms are not so big and I prefer a wider bed. The stairway need a new paint and a second elevator should be optional
Good food service/buffet. Small room, but pretty good-sized for a European hotel.
The food was very good and the staff friendly The cleaning staff were quite rude
Good, quiet, friendly staff, free parking, not luxury, but all necesssary, good price/quality ratio No
Cost. Restaurant good value for evening meal and breakfast. Pleasant staff. Bar service a little slow (but OK).
Simple Charged us more than the price we booked for.
Location rooms are slightly dated
Helpful staff, easy access to city Small room, very hot
Meget bra wi-fi forbindelse, til en moderat pris (15 € / 24t) og meget god frokostbuffet. Kort avstand til jernbanestasjonen, og ikke langt fra sentrum. Litt triste næromgivelser. Litt umoderne interiør i rommene, i lys av at hotellet hevdes å være nylig totalrenovert.
comfortable hotel, relaxing stay, breackfast good selection, good deal!
I arrived without advance warning around midnight, reception and check in is 24 hours open.
We loved staying in this hotel: it's central, beautiful, clean, great breakfast for only € 9,00, the room was big, clean and comfortable as well as the bathroom
Wifi very weak connection
very nice hotel for a good price Reservation confirmation was a bit late, so we were not aware about the fact that there was no parking space available
Excellent hotel, great staff, breakfast only € 9,00 per person. We had a lovely room on the 8th floor with a big terrace and a wonderfull view over the city. The easy chairs and the evening sun were perfect for a drink before dinner.
Nice huge room
Friendly staff. Decent breakfast. Hotel not too large. Easy access from airport.
your buffet breakfast is excellent! my tv did not have a remote
The curtains were white but looked soo dark as though they were black. Not very comfortning to see such things Look above. Also the restaurant. Why must we pay 15 euro per person to eat a breakfast that should have been a quality of a 5 star but was that of a 2 star. Not a good thing at all to force people to pay and then serve them ....
The Plaza was excellent in every way. Spacious modern room, excellent breakfast, really nice staff, very helpful, spoke perfect English. Breakfast very good also. Oh and I only paid 45€ - not sure if that's normal but it was really good value! The only thing some people might not like is it's located just outside the city centre - probably 10-15 minutes walk to the edge of the centre. This wasn't a problem for me - I had my cycle and took less than 5 minutes!
The hotel was in a great location. The rooms were well equipped and very nicely decorated. The hotel is nice and quiet and has a peaceful atmosphere. The staff were very pleasant and helpful with our enquiries. Although the sheets on the bed were clean and freshly laundered they were stained. The bed was not a kind rather two single beds pushed together which was a little uncomfortable to sleep. The bed-side table was not very clean and I needed to clean it myself.
The coffiee possibility, the ensizing mirror at the toilet, good beds. My room was probably next to something that sounded very high, possible a air-condition fan? Luckely I had my earplugs so I could sleep anyway, but if I shouldn't have them I should have asked for another room -and that I feel should be no problem with the service I recived in the check in. I would like to have some more information, eg. regarding how/where to use the wireless and in the elevator some more info about the different levels - eg. here is the bar, breakfast etc.
location, comfort and good dinner if possible should include breakfast
Cleanliness Paying for wifi
Very nice hotel, clean and centrally located. The underground parking is a plus. It costs 15EUR but it is quite recommendable if you arrive by car
Brand new facility, nice furnishment. Too small and hard pillows. Too soft bed.
The room is great value for money When my room was cleaned they often left dirty towels and did not remove used shampoo bottles etc.
wifi should be free
nice rooms, beautiful architecture of the rooms terrible breakfast on a sunday morning, hotel fully booked, poor service
Location, nice building, different environment (judish area), close to the city center. Cleanliness of the room was poor, service didn't arrive even after two warnings, staff in the restaurant was not trained (meal has arrived late and cold).