Hoteller i Khania (Kreta)

Fordeler: Super clean Extremely helpful staff Gave us beach towels

Ulemper: Small bathrooms

Fordeler: Comfort, great location, helpful staff arranging airport transportation and making sure all was comfortable. Breakfast delicious!

Fordeler: Regret unable to eat the Cretan breakfast due to touring schedule (Samaria Gorge, flight to ATH). Had a quiet room with a private balcony. Very nice. Staff we helpful; even packed us a picnic breakfast for the hike. And arranged our tour of Samaria Gorge.

Ulemper: Stay was too short.

Fordeler: average

Ulemper: no lift, no kettle in room just a coffee pod machine

Fordeler: We love everything at this place! Marianna (General Manager) and her staff are amazing, they did everything to help us to have a great experience in Chania! their kindness and support are at the highest! -Breakfast is really good! and they pampered us, we asked for Soy milk and they bought it for the next day, we asked for different types of coffees and made them for us. The quality of the food is really good! Location is perfect, it is in the heart of Chania, you are steps away from great restaurants and where everything happens in Old town Chania! Service was out of this planet, they helped us with car rental, they provide instructions so we could change the chip of our phone, they gave us great tips for restaurants and where to go! they arrange drivers pickups and drops off at the airport (not free obviously) since we were leaving early before the kitchen open they prepared breakfast (brown bags) leave it in the room the night before! (THIS WAS VERY KIND) Thanks, Marianna and team you guys are amazing!! p.s we will come back!

Ulemper: not applicable

Fordeler: It is in the perfect location. Close to the restauranys, shops and harbor.

Ulemper: None

Fordeler: Location: amazing location, we enjoyed the fact that we can be anywhere in the old town within minutes. Staff: I can't really give the staff enough credit, they are just amazing people and good hearted people.

Ulemper: The stairs. No elevator even for baggage.

Fordeler: Everything was great! Love to go again!

Fordeler: Comfortable, good breakfast.

Fordeler: Friendly staff. Unique, tastefully decorated room. Very comfortable beds and spotlessly clean. Gave us the room to use for the day we checked out because our flight wasn't until the evening. So we could shower and take it handy

Ulemper: More of a breakfast selection maybe? But the yogurt is excellent.

Fordeler: Beliggenhet. Stille og rolig. God plass rundt bassenget. Rimelig. Hyggelig personell. Dette er en perle.

Ulemper: Om en skulle sette fingeren på noe så var det at bestikket til frokost kunne vært vanlig bestikk og ikke dessert bestikk. Men det er en bagatell.

Fordeler: We had a great time at Renieres Hotel. Giorgos helped us with everything we could have wanted. We booked two all day excursions and the bus service picked us up within walking distance of the hotel. Our room was very clean, the breakfast was tasty, and the pool was very relaxing. We had a car for part of our stay but the other half we used the public bus system and the hotel is only 20 minutes away from the center of Chania. We had a great time and we hope to return one day.

Fordeler: We loved this family ran hotel. The owners were beyond helpful and kept everything clean. Rooms had a simple efficient bright design that had a good use of space and impecable. Hotel has a long set of stairs that has access to the beach and main road. The breakfast was of the highest quality and dinner was made with fresh ingredients and delicious. Staff was friendly, if you happen to met Stella you will feel like home... totally recommend this place to anyone. We would totally come back and recommend to our friends.

Fordeler: Hi all, The sea view it's splendid , the staff it's extrreamly nice and helpfull.

Fordeler: We had the studio with sea-view. It has a lot of space inside and outside on the balcony / terras. Large bathroom, clean, nice interior, double airco and good beds. The view is great, especially at sunset over the sea. The staff is friendly and helpful. Recommended!

Fordeler: Just renovated. Very clean rooms with a beautiful view. Kind staff and good breakfast! Beds are comfortable.

Ulemper: Some coffee in the room would be nice.

Fordeler: The hotel is great!! Since it is located on the top of the hill, it has an amazing view where you can enjoy the beautiful sunset drinking one of the many great cocktails they offer. The restaurant cooks some very tasty food and the personnel is very friendly and helped us with all our needs. The breakfast is one of the best i've ever had.  The room is a little bit small but it looks, as the rest of the hotel, completely new. From our room we had a spectacular island. I highly recommend the hotel. It definitely exceeded my expectations and I would recommend to anybody that has a car and wants to have an idilic and romantic stay near Chania.

Fordeler: The staff were so friendly and helpful. The location was perfect and the views were amazing. It was lovely and quiet too.

Fordeler: Friendly and helpful staff in a familyI run hotel. Very clean. Excellent breakfast and salads.

Ulemper: Climbing the 97 steps from the road.

Fordeler: Service, beliggenhet og fasiliteter.

Ulemper: Kan ikke finne noe negativt.

Fordeler: Breakfast was good and varied. Food from the menu was excellent

Ulemper: Verry narrow road access to hotel. Parking limited.

Fordeler: God frokost. Gode senger. Fantastisk utsikt. Hyggelig betjening. Fint bassengområde. Noen trapper å gå til og fra stranda, fint å gå litt. Busstopp østover og vestover rett nedenfor hotellet. Hotellet kunne hjelpe med utflukter. Rolig område.

Ulemper: Ikke så spennende middagsmeny - det gjorde ikke noe - fint å komme ut og spise andre plasser.

Fordeler: Rooms well were well furnished cool and comfortable. The staff were excellent, friendly and attentive.

Fordeler: Staff, room and location

Fordeler: Staff were extremely friendly and helpful. Location was perfect. Breakfast was great! I felt like I was at home.

Fordeler: Location , staff, room

Fordeler: Excellent room in a renovated historic building overlooking venetian harbor. Very lively. Top staff service. Breakfasts were excellent.

Ulemper: Everything was excellent.

Fordeler: Situated in the beautiful old town of Chania it is easy to get to restaurants and shops. The building is beautiful and we got a room with a fantastic view of the bay. Breakfast is a-la-carte and I can recommend the cheese sandwich, but the filtered coffe was a bit too strong for my taste.

Ulemper: I would like to receive more information regarding parking as this is quite difficult in the area.

Fordeler: As soon as we arrived the staff was unbelievably pleasant and sweet. The bell man was so sweet friendly and courteous. Some of the most hospitable service we’ve ever received from every staff member. The room was modern clean and nice, with an ideal location overlooking the harbor and backing the charming old town streets. Breakfast was a lovely a la carte menu, very good quality and fresh and again lovely service. We definitely recommend this boutique hotel if you’re visiting Chania.

Ulemper: Rooms are a bit small but that is extremely common for the old town Chania area.

Fordeler: The room is unique and the decoration is beautiful Staffs were extremely friendly Highly recommend

Fordeler: What I shall always remember is the stunning harbour view from my room. But the hotel location was great, the bed was very comfy, the shower was great, the decor so pleasant and so very much adequate to the location of the hotel, the tasty breakfast. Last but not least, a very special praise to the staff, whose hints, help and kindness made our stay so very much special . I hope to come back.

Fordeler: Fantastic Breakfast choices and quality, with excellent service. This is the only purpose built hotel on the Chania Waterfront, very well situated at the quieter end of the quay. The hotel seems very professionally run, and all the staff were very friendly and helpful. It would be good if they could make more of their Bar and the pleasant Courtyard behind it. It was a perfect choice for walking along the waterfront and exploring the lanes behind it. We would recommend the Porto Veneziano without reservation.

Ulemper: Given the quality of their breakfasts it is a pity they don't do evening meals, but can see there are so many restaurants doing that along the waterfront.

Fordeler: Amazing location next to the harbor, great price/value, really great staff - nice and helpful, they went above and beyond for us in every way.

Ulemper: Would have liked a room or balcony with a harbor view but they were all booked - next time!

Fordeler: Staff very friendly, An Excellent Breakfast. Refurbished from when I last stayed there. Close to an area of locals bars and restaurants.

Fordeler: Extremely helpful staff. Beautiful look and superb location

Ulemper: I prefer a bathroom door when traveling with friends. The lack of privacy was awkward.

Fordeler: The location is FANTASTIC!

Ulemper: The room was a bit small.

Fordeler: We absolutely loved the hotel. Great staff: professional and friendly; super location right at the end of the Harbour promenade of Chania. You can have your breakfast at the quiet seafront watching the boats. To your left (admiring the sea) the beautiful Harbour promenade invites you to stroll along the „port de Plaisance“ for hours. You find lots of restaurants, shops and can watch the sunset. The rooms are perfect. Good room service, little balcony (if you are lucky with view to the sea). The walls are all decorated with taste and the breakfast leaves nothing to desire. For no additional fee you can have breakfast in your room or on your balcony.

Fordeler: The kindness of the staff, the cleanliness of the rooms, the breakfast and the location

Ulemper: The standard rooms are small

Fordeler: Høflige og tjenestevillige personale. Renslig og fine rom og fellesarealer. Stille, rolig og sentralt strøk. Mye for pengene. Minus: Dårlig leselys ved senga.

Fordeler: Staff, location, breakfast

Ulemper: Room too small

Fordeler: Location. Breakfast.

Fordeler: Perfect location, staff extremely friendly and accommodating. Wouldn’t look anywhere else !

Ulemper: Nothing it’s perfect.

Fordeler: The location is perfect on the waterside, the breakfast was very good with lots of choice, the staff are friendly and the hotel is very clean

Fordeler: This is an amazing hotel. It is beautiful and perfectly located. The breakfast was the best On our trip with to order eggs and coffees. We had massages that were excellent. The rooftop bar has an incredible view and is the perfect spot to watch the sunset. The staff went out of their way to make sure our stay was perfect. The recommended restaurants and made us reservations and suggested beaches to visit as well as giving us beach towels to use.

Ulemper: The only draw back is that our taxi couldn’t get to the hotel as he was from out of town and you can’t drive up to. But one call and they came and got us in their golf cart.

Fordeler: Location, staff quality and kindness, facilities and great view from the rooftoop.

Fordeler: Beautiful room with spa bath, grounds and breakfast. Staff were wonderful and really added to the experience. Thanks to Chrissy, Stella, Manolis, Dita (a lovely lady from the breakfast room). Perfect location. A great honeymoon stay.

Fordeler: Staff was extremely helpful and friendly

Fordeler: Great location!

Ulemper: Hot water was inconsistent in shower.

Fordeler: Beautiful restored Venetian villa right in the heart of chania Old town. Easy walking distance to the port, a beach and plenty of cafes and restaurants

Ulemper: Nothing. The only thing missing was a pool but hard to put one in due to the nature of the old town

Fordeler: Great location and staff cannot be beat. Breakfast was awesome. Gift shop very cute. Local market outside lobby. Golf cart shuttle from public parking area to hotel.

Ulemper: Stairs to our loft. Did not anticipate it. Not listed in information. Also, the loft we stayed had single bed downstairs, but the air did not make it down to the bed area downstairs and our son didn't sleep well as it was very hot. Also had significant flooding from use of shower and there was no barrier and floor slanted. They were only able to address it by towels, which was not to our level of satisfaction. Two members in our party fell because of the water.

Fordeler: Staff was super helpful and friendly! Loved the history of the hotel and got to meet the current owner.

Fordeler: First of all the staffs were extremely helpful and friendly. Old Chania town has narrow streets so they pick us up at the parking lot with a cute golf cart! That was really generous of them. The building talks its history and rich culture whilst the room facilities being perfectly modernized. Loved the art and the decor. And marbles. The suite room has second floor and the balcony of our own where you can marvel over the best view of Venetian harbor. The bathroom is a kind of all the girls wish for... jacuzzi hot tub, Apvita brand amenities, and a spacious room for makeups. The courtyard terrace where we had breakfast has a vibrant atmosphere and we always stayed there longer than we should be!

Ulemper: None. We would love to come back!

Fordeler: The hotel is very easy to access since it is at the entrance of the old town. Breakfast was amazing, everything was homemade and delicious. The staff is so friendly and genuinely made us feel welcome. Room 16 is huge and had a beautiful view of the port. The Jacuzzi tub was a special touch and appreciated at the end of a long day. The front desk staff knows the island well and helped plan our day trip. I really wish we were staying longer.

Fordeler: Great location right by the harbor. Very nice and attentive staff. Highly recommended

Fordeler: Location right on the harbor in old town. Extremely responsive staff. Fabulous, unique room in an old stone building.

Fordeler: The wonderful staff and the helpful tips they gave us, the location

Ulemper: nothing

Fordeler: Location was perfect and location of breakfast superb with views over the bay

Fordeler: The included breakfast was provided by the nearby restaurant and was delicious. The location is really hard to beat being right in the old harbor, which is within a very short walk of just about anything you would want to see or visit as a tourist in Chania, along with a nice view of the harbor.

Fordeler: Beautiful historical hotel with an amazing view. Delicious breakfast at the restaurant next door, also an amazing view.

Fordeler: This was my first time to Crete, Greece and enjoyed the island very much. I visited during the off season so it wasn’t so crowded but still great to go out and experience the city as a local. When I arrived the staff was very helpful and available 24/7 to answer questions or reserve dinner reservations. The staff is also billengual to accommodate most languages upon arrival. The rooms are spacious and have amazing views. Central enough to enjoy walking around the local shopping neighborhood or explore the historical areas. There is great coffee to enjoy when you wake up and a bathrobe to lounge around in when you don’t want to leave the room. Breakfast is provided and it’s over the top, good luck finishing with the portion size (amazing) . Overall, great stay! Would recommend to any friend who plans on visiting.

Ulemper: Nothing, everything was perfect!

Fordeler: Very modern construction within a very old building.

Ulemper: The property was perfect. There is a lot of construction nearby, but it should all look wonderful once complete.

Fordeler: The service and staff were amazing. I highly recommend and would return.

Ulemper: Nothing

Fordeler: The location was excellent and it was a very nice room. Staff were very nice.

Ulemper: It was a bit expensive.

Fordeler: Great location! Boutique hotel, remodeled simple and nice, and clean. Breakfast was excellent!

Ulemper: Nothing.

Fordeler: Really friendly, helpful staff, particularly the lovely lady who ran breakfast. The variety at breakfast was good and you can take your breakfast up to the roof terrace if you wish. It was a bit of a shuffle to get out onto the balcony but a lovely spot to see the sea, people watch and just enjoy the place. There are plenty of places to eat nearby and although it was quite a bust street, not at all noisy. Lovely place to stay, close to the harbour, but away from the bustle.

Ulemper: The hot water takes a while to come through but a decent shower, so worth the wait. More shade on the roof-top terrace would have allowed us to enjoy it for longer in the daytime.

Fordeler: Breakfast. Location. Staff.

Fordeler: Great location, great room, very nice staff! We told them that we are vegans and they even got us some special cheese and milk for breakfast!! Thank you so much for an amazing experience, definitely recommended!!

Fordeler: Close to old harbour, right in old center.

Fordeler: Receptionist very helpful on arrival. Room very stylish and comfortable with a good sized ensuite. It is an old building that has been revamped and is located at the edge of the Old town. Parking in the street nearby - only 3 minutes walk. Breakfast was amazing.

Ulemper: Nothing to dislike

Fordeler: Great location and very friendly staff. It was great staying in the old part of the town. Chania is such a beautiful place. Yep

Ulemper: Parking a problem

Fordeler: Very nice place. Hotel and people are very nice also. Close to the harbor.

Fordeler: Great location, comfortable accommodation very helpful staff.

Fordeler: Alt var strålende i forhold til forventningene. Super service fra resepsjon, flott rom, liten herlig balkong, bra frokost og fin beliggenhet

Fordeler: Good location. Good place for citybreak. Staff very good

Ulemper: Sänky oli huono. Bed was poor.

Fordeler: Excellent location!!! The hotel is super cozy and the employees are super nice! The rooms are big and modern! If we have to come back we will go to this hotel for sure!

Fordeler: The Wifi was intermittent at best. No pool The A/C was cool at best...not cold at all The parking garage can't accommodate any larger than a "small" compact car (i.e. Smart car, Mini Cooper)

Fordeler: Super friendly helpful staff throughout. Reception staff great- nothing was too much trouble and it felt they really wanted to make our stay a good one. Breakfast and housekeeping staff too. Lovely decor, stylish and classy. Very good quality bed linen which I always appreciate. Breakfast was varied and plentiful and I especially liked the orange juice machine where you squeeze fresh oranges. Delicious and a great start to the day! Location was a little further out than I expected but Old Town was about 5-10 mins to reach on foot and harbour front the same so not too far. Great shops on doorstep and lovely shady park next door.

Ulemper: The underground car park was very small and tight. We have an Audi Q5 and wouldn’t have got it in there. Luckily the hire car was smaller but lots of scrape marks showed many have had issues with it as well. Apart from that it was excellent.

Fordeler: The atmosphere, the interior design, are excellent. Staff's approach was great.

Ulemper: Would prefer different matresses on the beds

Fordeler: Everything great location.

Fordeler: The staff were especially helpful and nothing seemed too much trouble

Ulemper: The fresh fruit at breakfast was limited.

Fordeler: Beliggenheten, rommet, senga, personalet, frokosten, interiøret, garasje

Fordeler: Big bed and nice breakfast

Ulemper: Size of parking garage

Fordeler: Absolutely everything about this hotel stirs positive vibes! It is very chic (without being kitsch), it is very modern without being too cold, everything is super clean (but never clinical) and above all - the service is 7 stars! It was a thrill - it puts 'H' into hotels and hospitality! Well done!

Ulemper: Nothing! Everything was perfect!

Fordeler: Good location, parking and included breakfast. Very friendly and helpful staff. Very clean!

Ulemper: Bathroom smelt like the drains weren’t cleaned. No smart tv. Bed is too small with the frame at the bottom so if you are over 6ft you wouldn’t really fit.

Fordeler: This hotel is a great find. The location is 3 minute walk to the market and old town Chania.The rooms are small, simple and perfect for our travels. They are immaculately clean with updated bathrooms. The staff are so warm and friendly. They are always so happy to talk to you and offer suggestions. The breakfast buffet was good and had variety. The beds were comfortable. There was a table and chairs in the balcony which were great for drying out our clothes from the beach. Apparently they will be doing more renovations this winter. This is not 5 star luxury but it is a great place for a good night's sleep and a great location.

Ulemper: The parking lot is tiny for a mud size car.

Fordeler: Small and very elegant hotel in a rather quiet area and yet at a walking distance to the old part of the town. Our room overlooked a beautiful garden whose ficus is worth seeing. It also has some goats in it : ) Very nice and friendly staff.

Ulemper: Heavy room keyring. Breakfast could do with a few details e.g. fresh fruit salad.

Fordeler: We enjoyed our stay at Avra. We liked the fact it was a very well kept and quiet boutique hotel in the middle of the city. The room was very clean, cool and comfortable and the breakfast was great. The Apivita toiletries were a pleasant surprise. :)

Fordeler: Fantastisk utsikt og god frokost. Koselig personale og flott restaurant. Gratis buss til sentrum, fungerte så bra!!

Ulemper: Alt var bra, men dyrt!

Fordeler: Excellent breakfast, comfortable with great pool area and fantastic views.

Ulemper: Everything was as good expected.

Fordeler: The hotel location was great with views across Chania and the shuttle service excellent if required. Particularly enjoyed the pool area and the friendliness of the staff in the bar/ restaurant area and their excellent service.

Ulemper: A particular gentleman on reception on arrival and checkout who was very unwelcoming and abrupt and almost rude. He did not even asked when we checked out if we had enjoyed our stay or if things were to our satisfaction. If he had been typical of the staff interaction then we would not have considered this hotel again. Fortunately he was not and the rest of the staff were very friendly and welcoming.

Fordeler: Royal Sun was absolutely amazing! It was very unexpected. My favourite thing was the sunset, this sunset will give Santorini a run for its money! I don’t think they’re called Royal Sun for nothing. You can also capture an amazing view of Chania and the water from pool area. The staff were super friendly, and omg the breakfast included was delicious, buffet style with anything and everything you want. The pool was also fantastic, it looks as big as it does in the photos. Royal Sun has been my favourite place overall that I have stayed at on my 3 week trip in Greece, I am now at the end of my holiday. I will be staying here again!

Ulemper: The only thing that was disappointing was the “Mountain View” room, I did not feel it was a view of anything however still very very happy with my room and balcony :)

Fordeler: Hotel out of town but with a fabulous view over the town and sea. Free mini bus to and back from town very good. Rooms spotless. Food excellent with the same view from the restaurant. Pool superb.

Ulemper: Beds a bit soft. Personal choice I know.

Fordeler: Lovely hotel with a great view. Decent restaurant serving tasty food and drinks. Room was clean and comfy.

Ulemper: A little out of town but the shuttle service makes up for that, we used it most days.

Fordeler: The views and pool area are amazing! We had a triple room on the ground floor, so we could walk straight out the room and see the pool and views. There is a free shuttle running every 15 minutes back and forth from the centre which is great and mostly on time for collection. Food options were also great, brought straight to the pool area (only complaint is the over use of plastic)

Fordeler: Lovely breakfast , free shuttle bus to town and decent size swimming pool.

Fordeler: Maten i Restauranten/ frokost var veldig god og det var ordnet med gratis transport hver halvtime inn til Chania sentrum/ havn

Ulemper: Dårlig fitness studio og be om rom med utsikt ellers ender man inn mot bakgård som ikke er så trivelig.

Fordeler: Great pool, lovely breakfast, free shuttle bus to town, great staff, very relaxing hotel.

Fordeler: Everyone was friendly and helpful, as always. It was our 3rd time here and surely will not be our last!

Fordeler: The pool was great! And also nice ordering drinks and some lunch to the pool. Good service. The free shuttle bus service is great from the hotel into Chania Town. The views from this hotel are amazing!

Ulemper: The cleaners would be on our floor speaking very loudly every morning from 8am (shouting into each other in their office and the bedrooms). This started at 8am every morning Friday, Saturday and Sunday so no chance of a lie in at all. Everyone with bedrooms from 411-418 suffered this problem and had 'Do not disturb' signs on their door but it didn't change anything - at one stage every room had the sign on their door. I've been in hundreds of hotels all across the world and never experienced this with cleaning starting at 8am and then coming into your rooms, knocking on the door and opening them. It was a pain. and we did not get 1 single relaxing morning while we were here. Even if they didnt know we were woken up by them shouting at each other having full blown conversations from different rooms.

Fordeler: Great pool and range of food

Ulemper: Effi the manager was not a nice staff member

Fordeler: Utrolig stilig, rent og flott. Alle tenkelige fasiliteter på området. Flere basseng, restauranter og stor spa avdeling. Veldig hyggelig personale.

Ulemper: Alt var selvfølgelig litt dyrt, men det var lett å finne alternativer utenfor onrådet.

Fordeler: clean and nice food. stuff very helpful.

Ulemper: you have to pay for the drinks ! and they forgot to give us the "arrival" gift that was very disappointing

Fordeler: Absolutely loved every moment at this hotel, the staff is EXEPTIONAL everyone is SO lovely! The hotel is so clean and simply beautiful, I will more than definitely be going back! The food is absolutely unreal, real cretanian breakfast oh my Jesus it was soooo good and the pizza from the Italian (that’s all we had lol) was better then in Italy, the Asia resteurant was banging too. Had the best experience, I came here for my birthday and I wasn’t disappointed, even gave me a cake☺️ Thank you so much Avra! We will be back!

Ulemper: One of the questions above was ‘how was the facilities’- an outside bar that stays open for longer would be great And comfort- the pillows are super uncomfortable :( otherwise bed covers etc super comfy!

Fordeler: The concierge, Sania, explained me various information clearly and kindly.

Fordeler: The location near Chania was good and the concierge service was very professional and gave us good advice for trips in the area. The room we had was big and quiet enough.

Ulemper: This property caters much more for families with young children and had the feel of a hotel that was part of a package holiday rather than a 5 star resort. The staff was friendly but some looked like they would rather be in a different job. The furnishings for a 5 star hotel were cheap and in need of maintenance. The water in our shower didn’t drain properly and the furniture, being mostly white in our room and throughout the hotel was dirt stained from use. The main breakfast area was huge and had the feeling of a canteen. The Cretan breakfast room was much smaller and more pleasant. In all this hotel is not how it how looks in the pictures.

Fordeler: Pool area excellent and room was spacious with superb shower .

Fordeler: The pool in the suite was fine and the Asian restaurant was good. The hike which was arranged by the gym was good.

Ulemper: To start with the description of the hotel on booking.com or the hotel website were completely not accurate. The resort and am using the word loosely was a through back to the 80s. The room phone was not working and it took 2 days to fix. The shower light turns off after 10min and no one fixed it. 4 times there was power outage. When we asked for an upgrade for our second room the extra was higher than both the hotel website and booking. On the website it mentions water sport activities but that was 20min drive. It’s mentioned the resort has 4 pools but never mentioned that 2 of them are across the road on the other side. For the price paid you would expect much more than what’s on offer. An absolute rip off

Fordeler: The hotel is classy and modern, with all facilities that you can possibly expect. Huge swimming pool, great bar, great food, amazing spa, spacious rooms with all amenities. The restaurant staff was helpful even when the times were super-busy for them. We got upgraded to a sea-view apartment and dinner (even though we reserved only bed & breakfast). The restaurant food was great too, plenty of choice.

Ulemper: The reception ladies are quite cold and unwelcoming. When we arrived, we were told that we got an upgrade to a sea-view apartment and dinner included (amazing surprise to arrive to, thank you!). However, we found it a cheap-move for a 5 star hotel to not be transparent and not tell us explicitly that the dinner upgrade was only for half of the stay. You would expect more from such a hotel. We got to learn about that only during our last dinner, and it wasn't a pleasant surprise, kinda ruined our feeling about the hotel all of a sudden. Reception lady wasn't really helpful on explaining why, she just blurred out "my colleague made a mistake, your dinner-included upgrade ended yesterday". For whatever reason, the room smelled of sewage for a couple of days, we had to keep the door open, the smell would otherwise come back very quickly (maybe that's why we got the upgrade to that one, hehe) Oh, and on checkout, you could go the extra mile and ask how the stay was, or wish a good trip back, or thank the guests for staying.... not only for the guest's credit card, and bye bye. It doesn't suit a 5 star hotel with an expensive price-tag.

Fordeler: We were upgraded to a deluxe suite when we arrived. Great choice at breakfast. Pool lovely.

Ulemper: No iron in the room.

Fordeler: Everything was perfect! Very nice view, nice rooms and very friendly staff! Very clean and everything had a nice design. We will definitly go there again! The massage was amazing, you have to try this!

Ulemper: nothing

Fordeler: Beliggenheten. Maten.

Ulemper: Noen av sengene var veldig harde.

Fordeler: Beliggenheten! Romslige rom, rent. Hyggelig personale.

Ulemper: Litt harde madrasser på det ene rommet. Det andre var oppgradert og helt flott.

Fordeler: Fantastisk fint sted. Astma/allergi vennlig saltvannsbasseng. Nydelig beliggenhet og vakker utsikt. God mat. Hyggelig vertskap.

Ulemper: Hard seng til barna.

Fordeler: The staff were so welcoming and helpful. The food was fantastic and the pool area was really relaxing.

Fordeler: All: the studio is very comfortable, well equipped and decorated, the place is just magic with its 2 pools and private beach and the service is excellent. We advice to have a dinner in their restaurant, quality is great and price affordable.

Ulemper: Nothing !!!

Fordeler: Good location, access to bus routes and restaurants and beach

Ulemper: N/a

Fordeler: Everything

Ulemper: Nothing

Fordeler: Bathroom did not have a shower door and all the water spilt onto the floor which then required me to mop it up after each shower. Otherwise all very good again a it is the 3rd year in a row that I am staying or using facilities.

Ulemper: Refer above comment regarding bathroom shower.

Fordeler: Very good breakfast buffet. Pool and sea view was wonderful. Pool bar very comfortable. Shops and restaurants all up and down the street, walking distance.

Ulemper: That we had to leave end our visit.

Fordeler: Fantastic location by the sea. The room with sea view where really nice. Good restaurant at the hotel. Really good service at the pool bar.

Ulemper: Have to leave. :)

Fordeler: The services (bar and restaurant) and the private beach and pools.

Ulemper: A strictier supervision of the pools is desirable, as many guests ignored the diving interdiction. Three years ago there was a wooden boardwalk that helped people reach the sea, and on which you could have dinner, which was very useful and has been removed.

Fordeler: Fantastisk beliggenhet, vennlig og imøtekommende personale. Rene store rom, meget bra hotell for pengene. Vi vil gjerne bo på hotellet også ved en senere anledning. Anbefales!

Fordeler: A very clean and comfortable hotel, the rooms are very well equipped and the pool and garden areas are lovely.

Ulemper: They tried to charge us 8euros for breakfast, though when we booked the website advertised it at 6 euro. Not worth 8 euro.

Fordeler: The restaurant was very good and the location at waters edge was a plus. There are 2 pools on site. The studio room was large and had a fridge, cooker and kitchen utensils. The balcony was equipped with a nice clothes line dryer. It appeared that the grounds and facility were well cared for and the people, especially Katerina and Tanya were most helpful and friendly. I especially liked the written suggestions for day trips in the room folio. It was very helpful to plan my excursions.

Ulemper: The facility bills itself as "luxury". While the place is well cared for and has amenities, I would not call this a luxury hotel. Luxury to me means deluxe linen and superior soaps and bathroom amenities, drapes and bed spreads of fine quality, a large bathroom and a fully supplied kitchen with washing soap, condiments and adequate cooking utensils and pans. There also was no comfortable chair or sofa or a table for eating inside the studio room. A "luxury" hotel would provide this.

Fordeler: The breakfast and the hospitality

Ulemper: That there was not a swimming pool

Fordeler: Badet var fantastisk.Beliggenheten var fin.Frokosten var bra.Gode senger.Et bra sted å bo.

Ulemper: For liten balkong.

Fordeler: Was very close to the center, has an elevator, the breakfast was really good and complex. Rooms were clean. Very important for us was that we came after midnight and they have a 24/24 service.

Ulemper: as it is in the hitorical area, the cars are not allowed there, however as advised by the hotel, we parked the car at the Pt. Markopoulou which is very close.

Fordeler: The food was delicious, the staff were friendly and helpful. Polite, courteous and of good character. I would stay there again.

Fordeler: Location and very nice rooms

Ulemper: No lobby and location of breakfast room and quality of breakfast

Fordeler: the staff is nice, and the breakfast was really rich and delicious. the room facility was great. capsule coffee was offered in the room. I really enjoyed my stay here.

Ulemper: if I have to say something I didn't like, I would say the narrow space at the reception

Fordeler: Veldig bra beliggenhet.Grei frokost

Fordeler: Breakfast good variety, incl specialty coffees. Excellent location. Good sized room with nice balcony and view. Staff helpful.

Ulemper: No kettle, charge for extra coffee pods. No instructions for safe. Toilet roll cheap.

Fordeler: Everything

Ulemper: Nothing

Fordeler: Everything

Ulemper: Nothing

Fordeler: Very helpful staff and very close to the port with great restaurants

Fordeler: Nice breakfast, exceeding what we have been served in similar hotels in Greece until now! Location in the old city heart! Very clean rooms with everything you may need.

Ulemper: Location not accessible for vehicles. If you plan urenting a car for driving around the island you should mind that the free parking possibility is 10 to 15 min away walking.

Fordeler: The whole ambience, character and outstanding service combined with a location that was absolutely stunning overlooking the original Venetian harbour set amongst the souk like, narrow streets, reflecting Venetian, Arabic and Cretan traditions all part of Chania long history

Ulemper: I only booked for a one night stay!!!!

Fordeler: Wonderful location.

Ulemper: Multifloor building with no elevator nor porter. Noisy environment: you can hear other customers walking and talking around the hotel. VERY hard bed and pillows. No hairdryer. The quality/price ratio is not fair.

Fordeler: We arrived hot and bothered after travelling all day and were shown to our room on the first floor that overlooked the old town harbour. The terrace allowed us to enjoy breakfast outside while taking in the going’s on outside as well as enjoying a few drinks and mezze in the afternoons. Breakfast was great and different everyday and you could tell that thought was put into making guests feel comfortable and welcomed

Ulemper: Personally not an issue for us but some might not like that they can hear the nightlife if they are trying to sleep

Fordeler: Great location and the staff were amazing. They were so very friendly and helpful! We would highly recommend staying here.

Fordeler: Fabulous location with amazing views in the centre of the old town. The reception staff could not be more helpful and helped organise the trip from the airport and car hire for us. The breakfast was truly brilliant on the balcony. I would definitely stay here if we ever come back to Chania

Fordeler: Helt enkel frokost; vi fikk servert toast med ost&skinke, brød, syltetøy, kokt egg, juice, kaffe/te og yoghurt m honning. Utrolig hyggelig betjening og vi ble ønsket velkommen med servering av nydelig rakk m honning & kanel!

Ulemper: Mykere puter

Fordeler: Sengene var grusomme,frokosten bra

Ulemper: Sengene Stein harde.

Fordeler: Great location, and very nice staf.

Ulemper: We liked it all

Fordeler: It is in the center of the old town. Perfect location

Ulemper: Staff is very friendly

Fordeler: The sun-terrace and sunbeds, the view of the harbour, the full and excellent breakfast brought up to our room and the friendliness of all the staff.

Ulemper: nothing to add.

Fordeler: Fabulous hospitality, light breakfast in room, amazing location, cosy vintage style. Walk distances to the main bus station, beach street etc..

Ulemper: Toilet could be renovated a little bit.

Fordeler: The room's sea view was simply amazing... The lady at reception was lovely and so friendly, and they arranged a taxi for us to the airport with no issue, helping us carrying the heavy luggage! The hotel is one of the prettiest I've ever seen. Highly recommended!!

Fordeler: The building, decor, privacy, breakfast, professional staff, location

Ulemper: carrying luggage up and down the stairs

Fordeler: Room was amazing, and the staff are excellent

Fordeler: Beautiful! Clean and great ambience. Staff very attentive to our needs. I loved the pillow menu, very nice touch. I would recommend this property.

Fordeler: Outstanding stay!

Fordeler: Excellent location, very nice hotel, old but new, very good breakfast, clean.

Ulemper: There is no parking near the hotel, the nearest place to park is about 500 meters from the hotel in Talos square.

Fordeler: Beautiful rooms and great service. Great breakfast. Thx to all the staff. !

Ulemper: Overpriced for chania where many nice nice boutique hotels with better deal especially off season.

Fordeler: Outstanding hotel and staff

Ulemper: -

Fordeler: Breakfast was very good, staff very helpful but kitchen a little slow.

Ulemper: There should be a service for luggage, sinve there is no car access

Fordeler: Excellent service , the staff were fantastic. Great breakfast and particularly great chef . Freshly squeezed orange juice was very much appreciated.

Fordeler: The breakfast menu was lovely and served with a smile! The hotel was designed beautifully and located perfectly in the old town.

Fordeler: Everything else ... amazing staff, wonderful breakfast, comfortable room, great location, great restsurant, help with our luggage when we arrived. We enjoyed our stay at Serenissima very much and would recommend them.

Ulemper: 1. The bed wasn't comfortable. 2..The Vegan gnocchi dish should be taken off the menu ... that was horrible but the rest of the fine dining menu and experience was great. 3. Blinds in our room needed adjusting / fixing.

Fordeler: Location is right near the water. Short walk to everything. It's really in a lovely area of town. We stayed only for an evening and had an early flight so the staff prepared us breakfast boxes since we had to leave before breakfast started. Very nice touch. The room we stayed in had a gigantic tub with rain shower head. Was so lovely to shower.

Ulemper: Not a drawback but there is no elevator. Our room was on second floor so no biggie for us. Note that since the hotel is in center of town where there are no cars, you had to walk a couple of minutes to parking or taxi pickup. It's a little bit of chore to drag your suitcase across cobble stoned streets but this is the price to pay for it's gorgeous location. I'd stay here again definitely.

Fordeler: Enkel men grei frokost. Fantastisk nypresset appelsinjuice hver dag. Alle fikk en flaske vann hver dag. Nydelige senger med hard madrass som er perfekt for min rygg. Hotellet hadde spesialpriser for henting og retur til flyplassen med taxi selskap.

Ulemper: Intet negativt.

Fordeler: Excellent Historic building. Very helpful stuff. Very good breakfast and very good position of the hotel. Free car park in the near-by area.

Fordeler: Good location, good breakfast

Ulemper: Beds were firm, shower tiny with intermittent water temps

Fordeler: The staff were fantastic, specially EFI. She introduced herself by name, gave us tea and snacks every night, always smiling and very helpful. The breakfast was great and the staff as well. The room was very cute, location was superb

Ulemper: No elevator and we had big luggage. No plugs next to bed so can’t have phone charging next to bed.

Fordeler: Wonderful, helpful staff in a most convenient location.

Ulemper: No balcony - lack of daylight in the bedroom.

Fordeler: Nice room in a lovely quaint, boutique hotel. We were late cheching in and Vasiliki stayed on and waited for us. She showed us nice places to eat and gave us Raki which was great! Breakfast was lovely too

Ulemper: No lift

Fordeler: everything about it was excellent

Ulemper: nothing

Fordeler: All was excellent. In particular, I would like to express my gratitude to the Team, which created an absolutely unique, truly home atmosphere. This is the first time in my life and among almost 200 hotels I stayed in before, when I can definitely say: I was there like at home. Warm, friendly attention and care, excellent recommendations - it is really much more than I could expect from the hotel. Then I booked the room the hotel team by itself contacted me, inquired about my preferences, necessity of transfer and other things. I`d say that this hotel matches the very high standards of hospitality.

Ulemper: This is a really old house with thick stone walls. It caused some problems with wifi. It is enough only for very basic purposes. By the same reason, the stairs here are a bit narrow and a bit steep.

Fordeler: The historic aspect of the hotel was wonderful. We loved that it was located in the labyrinth of laneways in the old town of Chaina. This really added to the experience of our stay.

Ulemper: It was ok for us to put luggage into a smaller bag for our stay due to the location. However it would not be a great location for people travelling with large suitcases and excess luggage.

Fordeler: Friendly, accomodating and traditional stay. All female staff and management were wonderful. Great stay!

Fordeler: The hotel and staff as always are excellent

Ulemper: Nothing

Fordeler: Rula, Eva, and the other ladies were very nice and helpful. This Hotel has outstanding service and location. Breakfast was very good. Room very comfortable. We will come back!

Ulemper: Having to leave...