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Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
Food, and very helpful staff.
every thing was great
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
Near beach, big garden Some hotel staff not friendly
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
Very Clean and it looks new
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
near shopping and airport, very friendly and comfortable
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
The rates are higher than the other similer hotel apartments in dubai.
I need see view room hotel restorant
Construction works at night behind the hotel
Fin beliggenhet for å være i byen, og Dubai metro like ved - passet perfekt for oss en familie på tre. Kunne gjerne ha vært to par som hadde bodd der.
Meget god verdi for pengene. God plass til en familie på 4 personer. Rent og pent med gangavstand til stort shoppingsenter.
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Location, it is in the heart of the city.
in general i liked it
Every thing was just great, we felt very at home which was nice. Nothing
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
japanese rest is exccellt
Very comfortable and clean and good services
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
Being beside the shopping mall
Location A bit pricy, but so are allmost all of Dubai's good hotels!
shopping because it's next to the city center mall
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
pool price of the spa
Beautiful room, high quality toiletries, comfortable bed, high quality linens No complaints
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
great service very long walk to room, extra for internet, no wifi in room
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
Quiet, peaceful nature Iso;lation by walking to any comercial services
I LOVE THE SERENITY AND THE VIEW. THE FOOD IS EXCELLENT. THE SERVICE IS EXCEPTIONAL.
Comfort of the room long walk to the lobby / restaurants
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
Modern and clean. The room seemed to be well stocked with items in the bar. Free internet was provided Reception desk charged a deposit which was supposed to be deleted after I paid in full. Will wait and see if the charge is ultimately removed.
The comfort of the bed..Filipino show..The buffet..Location from the mall close by..See thru glass in bathroom.. The taxi there in hotel driving Lexus..Neva said price for airport.. but when we arrived there he tried to say 75 AED...Wasn't paying him that at all..
Vi syntes beliggenheten var fantastisk. Betjeningen var hyggelige og imøtekommende, og maten på de forskjellige restaurantene var av god kvalitet. Så absolutt!! Vi betalte kr. 1400.- pr. natt. Det kom ikke frem av booking .com at ikke frokosten var inkludert. Det eneste som stod var at 20% skatter kom i tillegg. Jeg hadde en diskusjon med bookingsjefen om dette, men nådde ikke frem med mine synspunkter. Dålig syntes vi, ettersom vi bodde på hotellet i 7 døgn. Det å betale nesten 10.000 kroner for en uke, uten at en enkel frokost er inkludert, synes vi er lite kundevennlig. Vi har reist svært meget rundt i verden, men dette har vi aldri opplevd før!! På rommet ved siden av var det så mye bråk at vi ved flere anledninger måtte ringe resepsjonen. To yngre menn holdt det gående til kl. 05.00 om morgenen flere netter, med skriking, hyling, slåssing?(det hørtes ihvertfall sånn ut)
Meget bra hotell med fine rom, balkong og utsikt over Deira Creek. Hyggelig basseng område med bar og lettere severing.
Helt greit hotell, med bra beliggenhet. God Service. Hele hotellet er litt 70 talls. Pussig at det har 5 stjerner. Burde pusses opp, eller bli solgt som 4 stjernes hotell.
Veldig bra service og behjelpelighet fra personalet
Fin beliggenhet, god service fra hotellpersonalet, mange gode resturanger og fasiliteter. Noe slitt rom, og servicen av renholdspersonalet kunne hvert bedre.
There was a shallow pool that was great for my 2 year old. Room service wasn't bad either. Multiple members of the staff refused to rinse out my son's sippy cup, the first where the staff in the restaurant telling me to go to room service, then the front desk making excuses about how they couldn't do it. I did make a complaint with the manager who said he spoke to the staff and it was unacceptable, but it could all be lip service.
De store rommene og den ypperlige servicen, både fra poolområdet, lounge og ikke minst concierge som organiserte alle turene våre. Ingen - alt var perfekt.
For kald innvendug pga aircondition. SPA og massage var altfor dyrt, en time massage koster ca 900 nok, dyrerer en norske priser.
Har bodd på Taj hoteller verden over og gang på gang kommer jeg ut med et helhets inntrykk som er just perfect :)
Oppholdet var meget bra. god service, godt renhold, store rom, god mat. Ikke at dette var noe problem, men det serveres ikke alkohol på hotellet.
Grei pris for et fem stjernes hotell. Store rom. Veldig hyggelig hotellpersonale. Nærme en metrostasjon. Litt avstand til down town. Gratis flyplasstransport. I clubroom pris var det inkludert lett frokost og servering mellom kl. 17.00-19.00 i egen avdeling.
Life saver in swimming pool was really nice with children Rooms were really dirty,I don't how they clean the rooms. I couldn't believe how kitchen tools were dirty..
Room size,pool,service. There was nothing to complain about.
the room is very spacious and clean, and for its price, you get value for money. I booked online and it said AED250. but when I paid at the front desk, they took AED300 from me. i dont understand this discrepancy.
i like the location, rates, services, staff, room clean, size of the apartments , parking, every thing was good no thing
comfort,good service,hotel location in the center,good price,excellent staff, the details about the appartement of three rooms,that we find the appartement contain 2 bedrooms & one of leaving room they but extra bed in it so we cannot say this is bedroom it not contain cabinet for clothes & no showeroom just toilet
Spacious, well equipped, clean. Intermittent Internet connection & staff slow to respond to the problem then did not know how to fix it. Did not clean room on one day. Eager to 'chase' you out on booking out day. Eg calling a full two hours before latest check out to make sure you were going.
The rooms are really nice and big. There was a kitchen, with a wasmachine. There was also a home cinema set in the room. The only restaurant was not that nice. The people want that you sign for the diner as quick as possible, also if you just want to take at the menu.
the appartment was spacious and very clean There is building works on the metro system directly outside the hotel. The workers carry on working throughout the night. This caused much disturbance to sleep, (woken up at 0400am.) Getting cabs can be a problem and the hotel taxi's are very expensive.
Professional hotel staff (especially front office manager John and male beautician Jitesh who was fantastic),health club Pool out of service (however, after complaining & negotiating I got a certain compensation such as late check out, complimentary breakfast and a discount in beauty parlor); room was a bit chilly even after switching off ac
quietude Reception attitude