I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
near shopping and airport, very friendly and comfortable
Construction works at night behind the hotel
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
The rates are higher than the other similer hotel apartments in dubai.
I need see view room hotel restorant
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
Vi syntes beliggenheten var fantastisk. Betjeningen var hyggelige og imøtekommende, og maten på de forskjellige restaurantene var av god kvalitet. Så absolutt!! Vi betalte kr. 1400.- pr. natt. Det kom ikke frem av booking .com at ikke frokosten var inkludert. Det eneste som stod var at 20% skatter kom i tillegg. Jeg hadde en diskusjon med bookingsjefen om dette, men nådde ikke frem med mine synspunkter. Dålig syntes vi, ettersom vi bodde på hotellet i 7 døgn. Det å betale nesten 10.000 kroner for en uke, uten at en enkel frokost er inkludert, synes vi er lite kundevennlig. Vi har reist svært meget rundt i verden, men dette har vi aldri opplevd før!! På rommet ved siden av var det så mye bråk at vi ved flere anledninger måtte ringe resepsjonen. To yngre menn holdt det gående til kl. 05.00 om morgenen flere netter, med skriking, hyling, slåssing?(det hørtes ihvertfall sånn ut)
Veldig bra service og behjelpelighet fra personalet
Helt greit hotell, med bra beliggenhet. God Service. Hele hotellet er litt 70 talls. Pussig at det har 5 stjerner. Burde pusses opp, eller bli solgt som 4 stjernes hotell.
Fin beliggenhet, god service fra hotellpersonalet, mange gode resturanger og fasiliteter. Noe slitt rom, og servicen av renholdspersonalet kunne hvert bedre.
Meget bra hotell med fine rom, balkong og utsikt over Deira Creek. Hyggelig basseng område med bar og lettere severing.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Breakfast was very good, excelent service, service cleaning room was bad.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
good hotel.little pool on the roof .many restorants near. internet is not free
Location, price of accomodation, Check in/out process is laborious.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Good hotel, clean rooms.
Easy access to lots of shop and shopping mall nearby. No.
shopping because it's next to the city center mall
Location A bit pricy, but so are allmost all of Dubai's good hotels!
Ideal for City Centre Shopping Mall, good location to access the rest of Dubai from, friendly Reception and excellent Concierge staff. The room cleaning ladies were not up to standard. The lady that did my room could hardly speak English and often missed out on replenishing complimentary Coffee and water. I did ask but think she did not understand due to lack of knowledge of the English language.
rooms are very clean and comfortaable the soap in the bathroom is not good, it smells terible
Being beside the shopping mall
Good Hotel for family and shopping. Free wireless Internet in room will added value, please consider!
Convenient for shopping and near the airport The internet in my room was not working and for 3 days they keep saying that they will fix it. Till the day I checked out it wasn’t fixed and during check out I informed the 2 employees at the reception about the problem and they did not even reacted for the issue… not even sorry!!!
The hotel is adjoint to the City Centre Shopping Mall, so you can reach the mall from the hotel directly. I did not like the bed mattress and the pillows. They are not very comfortable; they are kind of fluffy or downy. Still, I think this is offset by other good things in the hotel like the staff, the location, and the cleanliness of the room.
Convenient location. Close to airport and shopping centre. No rooms available for early check in but could use gym shower. Business centre available with computers and printer. Non-smoking room requested and not available. Hotel is a bit dated and needs a facelift to keep a 5 star rating.
One of the nicest hotels I have ever stayed in. Ideal location in Dubai - 5 minutes from the airport (but in an oasis between a golf course and a marina), 15 mins from the Dubai Mall and only 30 minutes from the Atlantis. The hotel staff can not do enough to please you and make your stay a pleasant one. The hotel is absolutely spotless, both inside and out. The hotel has everything on-site and you could choose not to leave for the duration of your stay - a number of restaurants (including a fab Thai restaurant), a 24 hr gym, a spa, huge outdoor pool, cafes. This hotel would come highly recommend from us for both business and personal.
excellent service, ambience and a very beautiful location. great rooms, well designed. I seriously object to having to pay a half day rate for late checkout to 19.00 hrs. considering the amount we had spent in the hotel on various meals and beverage to which we invited friends. this policy does nothing to persuade a guest to return. The room was not cleaned on the check-out day despite the extra charge
I LOVE THE SERENITY AND THE VIEW. THE FOOD IS EXCELLENT. THE SERVICE IS EXCEPTIONAL.
The pool area, hotel staff were excellent and the room was always cleaned well. We were "upgraded" to a spa room. Well this really didn't seem like an upgrade the room was small in that room was taken up with a spa table and a facial chair. We thought being upgraded to this room would include a spa and/or facial treatment but it wasn't. The closet space was so small it only allowed for hanging 4 or 5 articles. We didn't ask for our original room because we were not going to be at the hotel that long and did not spend a lot of time in the room. However, in hindsight we should have asked to be moved back to our original room. We've stayed here before and never had a problem with closet or room space. It's a lesson learned in that we'll never book a spa room or accept an "upgrade" to a spa room.
Beautiful room, high quality toiletries, comfortable bed, high quality linens No complaints
Beautiful rooms. Very quiet. Great location and views Good value for class of hotel Close to creek golf club
Quiet, peaceful nature Iso;lation by walking to any comercial services
The staff at the Park Hyatt were extremly friendly and helpful. The room was clean and well presented.
great service very long walk to room, extra for internet, no wifi in room
The attention to detail and guest comfort by the staff. Tea and coffee in the rooms would be a nice touch.
pool price of the spa
Comfort of the room long walk to the lobby / restaurants
Grei pris for et fem stjernes hotell. Store rom. Veldig hyggelig hotellpersonale. Nærme en metrostasjon. Litt avstand til down town. Gratis flyplasstransport. I clubroom pris var det inkludert lett frokost og servering mellom kl. 17.00-19.00 i egen avdeling.
For kald innvendug pga aircondition. SPA og massage var altfor dyrt, en time massage koster ca 900 nok, dyrerer en norske priser.
Oppholdet var meget bra. god service, godt renhold, store rom, god mat. Ikke at dette var noe problem, men det serveres ikke alkohol på hotellet.
Har bodd på Taj hoteller verden over og gang på gang kommer jeg ut med et helhets inntrykk som er just perfect :)
De store rommene og den ypperlige servicen, både fra poolområdet, lounge og ikke minst concierge som organiserte alle turene våre. Ingen - alt var perfekt.
Helt nytt og lekkert hotell med svært gode priser. Rommene kan ta 2 voksne og 2 barn inntil 15 år, og barna koster ikke ekstra, heller ikke for frokost. Barna må sove på sovesofa, som i prinsippet ikke har plass til mer enn én person, - den er maks 1 m bred! Vi fikk da en ekstra seng trillet til rommet, uten ekstra kostnader. Bassenget er lekkert, men ligger i skyggen store deler av dagen. Det er kanskje med overlegg, - store deler av året er det uansett for varmt i solen i Dubai.Et stort shoppingsenter ligger rett over gaten for hotellet, med både Zara, H&M, Topshop, McDonalds, kinoer osv osv. Madrassene/sengene er ekstremt harde....
Leilighetene er veldig store, 2 roms leiligheter har faktiskt talt 3 soverom (1 maidrom m/eget bad). Hvert soverom har eget stort, flott bad. Hotellet har svømmebasseng, noe som er et stort pluss. Du kan gå til City Centre, deilig å slippe bil eller taxi. Vi hadde 3 leiligheter. Kjøkkenet vårt var skittent og iløpet av 3 netter ble det aldri vasket skikkelig. En leilighet hadde ødelagt kjøleskap, først etter 3 (av 4) netter ble det fikset. Veldig mye trafikkbråk, vår leilighet stinket av røyk og vi åpnet alle vindu og terassedør, for et bråk!
Flott beliggenhet med gangavstand til shopiingsenter og Big Bus Tour, fantastisk stor og lekker leil med alle fasiliteter, meget hyggelig og service minded personale som alltid var til tjeneste.Grei frokost med flott betjening.
Fantastisk service sentral beliggenhet i sentrum med nærhet til Deira City Centre. Fint rom og god frokost. Prisgunstig. Fint basseng som vi brukte daglig. Tredemøllene på treningsrommet fungerte ikke som de skulle
Fin beliggenhet for å være i byen, og Dubai metro like ved - passet perfekt for oss en familie på tre. Kunne gjerne ha vært to par som hadde bodd der.
Meget god verdi for pengene. God plass til en familie på 4 personer. Rent og pent med gangavstand til stort shoppingsenter.
Very Clean and it looks new
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
Food, and very helpful staff.
every thing was great
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
Near beach, big garden Some hotel staff not friendly
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
The size of the room was excellant, it had obviously been recently redecorated.Fruit and and water first night in the room. Shame they forgot the second night. Took 3 visits to our room for them to agree our fridge was broke. Finally replaced. 1st morning woken at 7am by people doing building work below, took 2 phonecalls for them to react. Woken 2nd morning cause they had a water leak in hotel at 0530 am.(this i accept was out of the ordinary). Gym very shabby.
Staff offer excellent service and support Mini bar is not replneished every day
staffs are very kind. Location is not but. Pool is small and nice. I arrived at 5 am , but staff allowed my check in and open the room. Price is little expencive.
The staff were very friendly and very helpful. No complaints about the staff at all. Wonderful. The carpet was very stained and the room needed upgrading. It was clean, but wasn't up to date. Not sure if I would call this a 4 star hotel, friends were in a 5 star hotel and it was very nice.
Mangment , security staff are very freindly are courteous . Reception was not proactive in making the room ready for checkin . I made the check in at 6:00 pm and the room was still not ready!! . I try to change the room on subsquent day since I like the stay , however , the room which was prmised on the first day were not ready up to 6:20 pm on subsquent day . For sure , They need to pay attention in making room ready for check in on the right time .
a great Japanese restaurant and great Japanese breakfast!
Staff extremely helpful Unfortunately the frigo bar is not replenished daily.also for some reason my room didn't get any fruit basket unlike other rooms. Very disappointed especially having been at d hotel some 15 times
As I always travel to Dubai using my personal car, I liked the car parking provided by the hotel. Also, the hotel is quite and excellent for families with young children.
Centralized versus down town - Airport. 3 restaurants available
disco to be avalble nothing
Store leiligheter. Langt til det meste.
Leiligheten var stor og veldig fin. Mye plass og vi (to barn og to voksne) koste oss veldig i leiligheten. Kona hadde eget bad mens jeg og gutta delte det andre badet, veldig bra. God mat på hotellet. Det eneste jeg har å utsette på hotellet i sin helhet er informasjon og muligheten for å bestille utflukter. Det var ingen informasjon og manglende kunnskap om tilbud generelt i Dubai. Jeg råder gjester til å gå på Ramada Continentel hotell for bokking og informasjon, det er 100 meter til dette hotellet. Ingen alkoholservering. Ett av badene kunne ha fått en liten oppussing men ikke sjenerende for oss.
Hotellet hadde en fin beliggenhet i Dubai. Nært til strand og metro. Personalet var serviceinnstilt, leiligheten super. Forbedring trengs vel ikke. Dette er et leilighetshotel med frokost i spisesalen, man kan og velge å spise frokost i leiligeten, da slipper man å være avhengig av klokken.
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
Location, it is in the heart of the city.
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
japanese rest is exccellt
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
Every thing was just great, we felt very at home which was nice. Nothing
in general i liked it
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Very comfortable and clean and good services
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
A perfect place to stay in Dubai . A complete apartment for family to stay . It feels like a home .
This is a unique lodge in a spectacular setting. The dining room is fine if not gourmet level. The elk steak was great. There is a fine hike to the nearby Bow Falls. Lots of folks stop in on bus tours and look at you with envy that you were smart enough to book a room.
near to the city center tv chanel is limited & not clear
i like this hotel it's v-quite , comfortable and near the city center.
Large size of the room, proximity to metro and Deira City Centre No
Made arrangements for airport transfer.told to go to mahraba desk,no one kknew about it.had to get a taxi after all.no complimentary airport transfer despite such a high accomadation charge and breakfast charge also.staff at check in counter not very helpful
Very convenient location for Dubai city stop-over. Elegant furnishings,large comfortable suite with clothes washer. Free internnet usage. Surprise complimentry transfer provided from airport. Reasonable tariff. Breakfast fairly ordinary and only one small bottle of complimentary water provided per stay.
the location,size of the suit and cleanliness of my room were very goods and very fast check in... poor breakfast,there was no enough accessories in the kitchen
Big airy rooms with nice furniture and doorstep access to a huge shopping mall. Staff were quite friendly. Breakfast offered reasonable choice but heavy on Indian and arabic. Painfully slow and expensive Internet with connection issues. Nice tv but way fewer English language channels than you would normally expect for the price. Many ports on the tv were disabled. Pool closed at 19:00 each day so basically shut by the time I returned from work.
nothing every thing they were poor hotel and dirty
nice and big bed oom
I like the location which was near city centre, the rates were reasonable and the staff was very co operative