Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
staff car parking
Big room Bad smell in the room
Price for value given nothing
Great room and service.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Veldig god service, god mat, gode fasiliteter! :) Beliggenhet sentralt, korte avstander til det meste. Dubai mall og Burj Dubai like ved. :) Nei
Sentralt til Dubai Mall, flott bassengområde ypperlig Engelsk pub "Dobbel dekker" Nei
Et fantastisk personalet som tydelig jobber for å yte maksimal service til enhver tid, noe som gjør det til en fantastisk opplevelse å bo der. Rengjøring to ganger om dagen. Byttet sengetøy hver gang. Kanskje ikke så miljøvennlig, men det er vel ikke Dubai uansett. En enklere vei å gå ned til bassenget på. Måtte gå igjennom restauranten hele tiden.
Beliggenhet er perfekt, frokost utendørs i skyggen er også fantastisk. Innsjekking var uprofesjonell og tok altfor lang tid. Uvennlig innsjekking når min kone kom for å sjekke inn senere, selv om jeg hadde informert om dette i forveien. I tillegg så forventer jeg friskpresset appelsinjuice til frokost, det er skuffende at man ikke har dette.
Utrolig bra beliggenhet - kan faktisk gå til to store attraksjoner (shopping og burj khalifa) og med valg av club rotana som inluderer mye i loungen i 14. etg. blir det tross alt god valutta for pengene. Egentlig ikke
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
Direct access to Dubai Mall
The towels wasn't so clean
Its was great
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
Great facilities for business and events Housekeeping staff are slow
Very friendly and professional staff. Well appointed rooms.
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
very equit place. i did not like the hotel services.
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
The warm welcome from the hotel staff and also the old charming atmosphere No
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
The staff was amazing and over all the stay was great
Because I really like their services and it is very flexible Nothing
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
Very helpfull and smily faces.Better than home!!
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
We really had a great time excellent service,
the service and the staff were supper good nothing
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The bullivard and everything
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Please write at least 15 words
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
convinient for business trips no smoking in the lobby
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
Everythning was so personal Nothing
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
The pleace of the hotel and the privace They took more then 20 mints to bring my car
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
very busy hotel food was very bad
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
The hotel crew are generally friendly and helpful. Not geared for family vacations
Staff is Very Very proffessional and very Kindly
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
The large executive suite They dont have good express laundry
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
Big Rooms, Amazing Location
the place is comfort and hospitality is excellent
the bath is transparent and there is no privecy
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
Rooms and services Nice people and very good customer service !
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
Personalet var tjestevillige og serviceminded. Rent og fin atmosfære. Maten på restauranten var meget god. Svømmebassenget og treningsomådet; helt perfekt. Nei
Flott rom med utsikt, hyggelig men litt overivrig betjening. Perfekt beliggenhet! Ingen restaurant (riktignok en liten café, men uten muligheter for å få en sunn frokost). Måtte betale for å låne telefon og internett. Ikke fungerende wi-fi.
Det har en veldig sentral beliggenhet i forhold til severdigheter i by og til strand. Lett tilgjengelig for det meste. Flott utsikt fra toppetasjen. Lett å kjenne igjen hotellet om kvelden fordi det hadde blått lys rundt heile bygget i toppbaren i 40.etasje. Resespesjonen var for liten til å ta unna større masse med folk og var også for liten i størrelse når en kommer inn med baggasje. Ville ha utbedra resepsjonsområdet slik at det virker luftigere og ikkje så trangt og meir rasjonelt. Kunne gjerne ha vært tlf mulighet i gangen i etasjen slik at en når resepsjonen når en står utenfor hotellrommet sitt og nøkkelen ikkje fungerer og en må ned til første etasje for å få ny nøkkel og heisa er opptatt heile tida.
Beliggenheten på hotellet var meget bra! Utmerkeet service og alle var blide og hyggelig. Store rom!! I tillegg bør det nevnes den fantastiske sole og badeområde i hotellets 43 etasje. Dette ble omgjort til "skybar" på kvelden med fantastisk utsikt til blant annet alle skyskraperene og det nye "Burj Dubai". Anbefales!!
God plass på rommet, lyst og trivelig, god seng, basseng og andre trimmuligheter, brukbare spisesteder. Savner fri tilgang til internett fra rommet, mangel på ledige kontakter ved skrivebordet, mulighet for a la carte i restauranten for middag, lite lys på badet.
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
The hotel was great Wifi was chargeble
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
The staff was very accommodating, and the room was quite large the elevators were too slow
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
Very classy and spacious room, friendly and helpful staff. They helped me contact my driver when I was unable to do so. The location has a lot of construction going on around it, with blocked sidewalks that force pedestrians onto the street. Next door lot is under construction, so the whole area has an unfriendly ambience. Nearest eateries are several blocks away.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Cleanliness, courteous staff N/a
Amazing staff, cleanliness very high, modern rooms
The price we paid for this hotel was amazing. This was truly a 5 star hotel. only down side was having to wait in line to check in and check out. Need to increase the number of people working at the front desk. needed more people working the front desk.
This guest did not leave comments about this hotel.
Special thanks to all the people at the hotel especially the concierge people and gentlemen . Everyone was extremely helpful and pleasant to deal with. I will definitely stay at your place on my next trip to Dubai. Nothing in particular.
Room was clean and comfortable Meal prices are high.
The location and the cleanliness