STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
It wa dirty!
The location, the staff, and the mall Cannot stream my iPad and iPhone to the tv
service was fantastic got upgrade as hotel wasn't full.
Everything was perfect amazing hotel very clean classy and luxury Nothing at all
I like it all, every thing was wonderfull none
i didnt like the location of the room .. its was 5 min walking from the left ..
all were ok specially the front disk staff & room service staff nothing
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
Everything, hotel was very comfortable and had a great location No
Great Rooms, Close to Shopping and entertainment areas. I liked all
close to shopping
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
This guest did not leave comments about this hotel.
Don't offer breakfast included. Bad service in the check in.
Location not convenient to tourist attractions Room carpet not clean This is not a 5 star hotel Poor parking arrangement
Nearest Emeirat Mall
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Large room, large bed, friendly people at the door. Very complicated check-in and check-out procedure, and not everybody at the desk knows enough about it. No facilities to change in health spa and pool. Very unattractive location. The park-like environs on the website aren't there.
Location The room sairvces
it was clean Wasn't aware that the breakfast wasn't included even though on the hotels site all rooms come with breakfast. I also wasn't pleased by the policy of having to provide a certain type of ID for my guest even though the room was in my name.
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
perfect reception. modern accommodations
The delay in check-in procedures
Staff was excellent and treated us like vips. We got a room upgrade to a gorgeous suite. Very spacious, almost like a 1 bedroom apartment. It was the most comfortable bed I can remember out of my home. Thank you mr aniss - Reception Although the location is in the middle of construction area, tecom, its still very central to get around to Mall of the Emirates, Dubai Marina, etc The hotel also provides complimentary shuttles to beach, shopping malls etc. Nothing. Rotana, true to its reputation, excelled in every way. I also enjoyed a fantastic spa treatment with a well trained Filiphino lady. It just was the cherry on the top. This hotel comes Highly recommended.
the bed was very comfortable, staff were attentive and provided good service, several restaurants within the hotel including a pub, close to media and internet city and the metro internet was overpriced and should be inclusive at this price and they blocked skyping. There was also no details available as to how much it cost to phone from the room
The comfort of the rooms and the outside terrace bar. needed food to be served later in the evening
Very friendly and professional staff throughout the hotel. Excellent place for a business trip.
Amazing, thats all i can say.
Value for Money. Perfect! Nothing
...friendliness and helpfulness of the staff. They were all soooooo pleasant. We were made welcome and comfortable always. ...the selection of goods in the Gigilou......little store. No souvenier type items at all.
The price was excellent. The location is perfect for Internet/Media City/Al Barsha. The room was very clean and comfortable. The food was very good value, the breakfast was delicious and the staff all extremely helpful. Highly recommended WiFi should be included in the room price even if that means the room price is increased
the room and lobby are nice Hotel staffs
In addition to being a real five star property who really insists on excellence in service, there is really everything you need on site. See real good restaurants, a pub, spa, gym, the pool, a large outside lounge next to the pool with live dj in the evenings where you can hang out and smoke a shisha. Many people from outside come here after work or in the weekends. The metro is in walking distance (10 minutes), a great way through move around. We took the "club" package which gives you access to a more private breakfast space, also afternoon tea and evening snacks and cocktails. This is good value, especially if you plan to simply relax and spend much time in and around the hotel. Depending on what activities you plan to do, the tcom location may not be the best.
The Terrace Room Service Response was slow
Servicen, prisen, rommene. Her føler du deg velkommen. Dyr frokost, ligger midt i et byggeområde hvor det ikke finnes pr. 09.12.08 så mye mer enn hotellet. Siden hotellet er så nytt, hadde vi også litt problemer med at taxier ikke fant fram.
Kjempebra, nydelig hotell til en rimelig pris. God service, bra restauranter og faciliteter. Området rundt hotellet mangler litt. Hadde vært fint med en hage etc. Butikker slik som dagligvareforretninger og kiosker hadde også vært et stort pluss.
It's definately not a 5 star place. It doesn't have the staff and facilities to be a 5 star. I would rate it between 3 and 4 stars. Big problem with getting around and finding taxis there. Would not go back there.
I like the design of the room. it had modern and stylish furnitures. it was very clean room and provided with everything that guest will need such as, full kitchen, DVD,TV and iron. i had trouble with elevator, cause you should show your room card in the elevator otherwise it won't get you to your floor.
Room design It was bad experience, the hotel’s location is difficult to find ,
the room was very clean and comfort with modern decoration and a beautiful scene on Burj Alarab and Sheikh Zayed road Nothing
Everything is perfect the location , the staff , the apartment is great and clean only one thing that happen to us :1- delay of the taking the apartment , and the delay for our lagged.
I liked the staff who were professional. The suites were big enough, clean and comfortable. In my next trip to Dubai, I plan to stay there.
We loved the hotel. It was in a good location near the Mall of Emirates. The Sharaf DG station a NYC block away from the hotel. We had a 2-bedroom suite. It had everything...a full kitchen with a large dining table, each bedroom had an ensuite bathroom. I had a queen bed in the master and my niece had 2 twins in her room. Oh, off the living room there was a 1/2 bathroom too. We didn't use the restaurant but room service was good and quick! We did stop by the cafe a few times. Each time my latte was perfect and the pastries were good. The staff were all friendly and helpful (with one exception see my dislikes). I'm use to a comfy bed at home and their bed is very firm. I didn't have the best sleeping experience. Also, the wifi access was hit or miss (the hotel mgr says they are working on this). Don't use the hotel taxi, it's a ripoff!! We asked for a cab to Aquaventure and was charged 60 AED. When we return using a regular metered taxi the rate was 24 AED. I didn't like the feeling of being taking advantage of because we are tourists.
Cozy Hotel with friendly staff.. Not really!
The hotel was practical and it was nice to stay there. Breakfast was good and Swimming poola and sauna works. A little bit the challenge to find it. New hotel in Place...
Rooms are cleas and spacious,staff are so cooperative,location is great In room wifi doesn't work AT ALL
very quite place. near Emarat Mall, Nakhla, and Mareen Mall. big Parking area. High Price. no breakfast. no WiFi. No 3 bed rooms Apartment. No nearby Supermarket.
metro location & space washing the dishes
The suite was great. The beds were very comfortable. No tea/coffee in the room. No wi-fi in the rooms
Quite. location near Metro station. I didn't like the cleanliness of our room. The cleanears have no experince and no body to suprvise them. Always they miss things and you have to call after it.I didn't like the size of the room. I have two bedroom apartment which was very small. The main problem is the wrong design. The washing macine room is bigger than the bathroom!
The ambience, room sizes were huge, clean and tidy, no fuss, helpful staff
Comfortable stay at a decent location for a decent price
location... quite place... private parking... there is a swiming pool and jim but i didn't use them... nice lobby... close to metro station ...convenient for family... the furniture is used by very clean... No nearby Supermarket... when i use the tea and the coffee they've never put new ones... they didn't clean my room 2 days in row . one time because i left 5:30 PM and the next day even when i left 1PM. So i had to call them every day to ask them to clean my room... no WiFi just wired internet... Even if they clean the apartment they don't wash the dishes...
After being at a golf tournament all day, to sit out on our balcony to have a drink and recuperate was special. Also the black-out curtains gave us an excellent night's sleep. Needed a night-light in the bathroom - because of wonderful black out curtains, got lost finding the bathroom. No negatives as hotel was perfect
The price was reasonable The bad smell in the toilet despite the remark we make the first day. The access to the underground parking is too narrow for SUV
The Ramada Chelsea Basha hotel was excellent in service and cleaness . It was a new hotel and the emplyees' service was very good and I would like to recommend the hotel to other people. Nothing inconvenient. The service was better than 5 star hotels.
The hotel was right near the mall of the emirates so is good for people who want to shop. Unfortunately I was confirmed an early check in via booking.com and when u arrived at the hotel, after 17 hours of traveling, they knew nothing of it snc told me I'd have to wait 5 hours until check in time. I was not impressed and stressed that rk rhe ndnger who finally found me a room
Friendly staff. High Speed Internet. Very restricted browsing facility.
Modern decor with nice sized rooms and very comfortable double bed. The hotel staff were friendly and efficient. A short walk from the Mall of the Emirates is convenient for shopping. Extrememly happy with our choice of hotel for a short break. Nit picking really but would have liked to have Bath Robes for the two of us and the towels were functional rather than luxurious. More like the sort of towels you would get in an Ibis motel.
The reception staff are not so friendly. I have asked for extra door card for my son and did not get it throughout our stay (5 days).No flexibility to extend the checking hour time for one more hour.
Very good for family Good position
overall its just fine * a/c switch off automatically after some hours ,, its so annoying. * few valet drivers for park / bring car ,, even i have to go to my car myself
i liked the location and loved the design of the rooms they're deffinitly much better than others in dubai, i would stay there again for sure. the one bedroom was great but when we moved to the 2 bed (2 adults and 2 children) it clearly had more use they need updateing, and when we all used the showers the hot water finished on me :( also security was not top notch although dubai does not have a security issue as in europe. as are quality of services in general
romm facilities were excellent breakfast selection was disappointing.
if i came again to Dubai, i will stay in same hotel the internet connection only
Really I like the hotel for these reasones :The value of mony, car parking, the design and the Spacious of the room and main advantge for family it's have two bathroom The interenet not free
the Staff where really helpful. the rooms are great. It needs hotel wide WiFi (free WiFi available in hotel lobby only). LAN available in room on request.
Staff, location, facilities
good rooms, clean, nice staff Location - was difficult to find
Convenient location , excellent value and good service nothing to fault
location behind the mall of emirates hard to reach !!! the roads did not finish yet
Great value and conveniently located once you work out how to find it (equidistant from Lulu hypermarket and the Mall of the Emirates) Probably the best value apartments in Dubai. Don't expect a room with a view unless you like looking at construction sites...