Jerusalem Hoteller

The location is great and the price was right.

The breakfast was good , lots of variety and we ate there for Friday night dinner which was a great spread for the money. No free internet

Breakfast

The atmosphere was relaxed and staff polite and the check out time good No tea/coffee making facilities in room; noisey fridge; cigarette smoke smells despite the fact that smoking is illegal - clearly not enforced

Excellent Receptionist, good Breakfast no restaurant, no room service

Location is excellent- easy walk to the Jaffa Gate & in a nice neighborhood. WiFi is available, but expensive; buffet breakfast needs variety & the instant coffee tastes awful.

Very poor hotel - under all viewpoints.

We got rooms not according our reservation

Reasonably quiet, friendly, very nice lobby, culturally very interesting. Staff were friendly and did not impose service. Lobby was beautiful, and rooms were comfortable but not up to date. E.G., tiny, old crt television. Phone in the bathroom was wired to a wire coming out of the ceiling and running down the wall (I.E., a retrofit).

Room was not clean. Was approached in lobby by panhandler demanding money.

The view/swimming pool/massage/proximity to the the Old City

The hotel was beatiful and in a good location, it was quite easy to get into the old city. Breakfas was very good too. The staff was not as friendly as I would have expected for the amount of money that you pay per night. I woudl say it is too expensive for what they offer.

Breakfast, gardens & terraces The rooms & corridoors need some "refreshment" / upgrade

Location, next to the Old City of Jerusalem. Price for food (buffet dinner) is rediculously high ... for what it offers

my experience was a good one at this hotel. the manager and assistant manager are very eager to please. whatever the problem or my request, i had 3 people running to my room trying to make me happy. i recommend this hotel too expensive

Location The staff, for the most part, wasn't helpful. For example, it was a cold night, and when I called downstairs and told them the heater was broken--even the lowest setting made the room unlivable--the staff's response was to open my window. It was raining heavily with strong winds that night, so I pushed the staff person further, who finally sent up a portable radiator. The sheets on the bed were torn. The bed wasn't made adequately, so that I couldn't fit my body into the bed. The shower glass wasn't sealed, so that water leaked all over the bathroom. Several staff at the front desk were unfriendly.

Good location. Staff friendly and helpful. Rooms were clean but decor and furnishings needs updating. Beds not very comfortable. Also, sleep disturbed by street noise (room at front of hotel).

pretty convenient to the old and new city bathroom wasn't great, we were put in smoking room after requesting non-smoking, long walk to restaurants, quite expensive