Carlton Palace Hotel

The front office staff (Ms. Jasmine and Mr. Nishanth) were extremely professional and truly customer focused. The room service executive (Mr. Nagoor from Hyderabad, India) also deserves accolade for taking an extra step to ensure prompt delivery of food to the room in a heat-retaining container with due consideration of Ramadan fasting timings. All necessary precautions were noted in the facility to ensure good hygiene and disinfection systems in place.

The bathroom interior design could be further enhanced and shower fixtures replaced as it is a bit difficult to switch between water tap & shower settings. This could help to ensure that the bathroom design is of same quality as the eloquently designed bedroom.

The breakfast was great. Variety of foods and fruits and deserts.

Very clean, nice and helpful staff and best of all, very near to Al Rigga metro station.

The water of the outside pool was not heated, so it was to cold to go and swim. It would have been nice cause it is on the roof ... small problem, we could not use the bath because the bath plug did not work. No big deal !

Room size is good, very clean and nicely decorated.

Some of the staff need to learn customer service, reception lady was not very helpful and misguided.

the location is nice; very close to many necessities. The price is somehow acceptable.

The receptionists are unprofessional and try to hide dtails to guests which is a weakness in my viewpoint.

Plesant visit to metropolitan place Dubai hotel, I was suprise at shuttle service to and from the airport. I stay at other hotel which have shuttle service free. I enjoy the first time their but I will stay at a different hotelwhen I return for new year, free shuttle service help with my decision on what hotel I stay in. I just wanted to try a different hotel and I should have , I should have went back to my favorite hotl in Dubai

The service was outstanding.

The breakfast open buffet did not have many varieties and it's not included in the fare.

fascilities and staff

no

everything

no

I like the hotel layout and restaurants. Also location was close to the Souk and Creek

Clean, lovely staff, beautiful facility, excellent food, excellent service. I felt safe, enjoyed the restaurants and the rooftop pool. I highly recommend this hotel.