Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The view, bed and the shower Chaotic buffet breakfast.
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
Very accomodating staff Dusty and the food was the same every day!
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Wonderful Room Wonderful View Wonderful Spa!
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Easy walk to NIA. Staff always polite & friendly. Nothing
helpful porters at the entrance and the pool.
Excellent service Nothing
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Moderne og sentralt. Store dobbeltrom, med god plass til to voksne og to barn. Nei
God frokost, hyggelige oppholdsrom. Rent og ordentlig. Vi bodde i 11. etg så vi hørte ikke så mye til støyen fra gaten. I en lavere etg ville nok det ha vært for mye støy.
Beliggenheten, hjelpsomt personale, bra rom, spesiellt bad/wc Temperaturjusteringen i rommet virket ikke, vindu ikke til å åpne.
hyggelig og serviceinnstilt personale, fine fasiliteter, bra beliggenhet, gå-avstand til det aller meste. Bra hotell dersom en ønsker å få mye for pengene på en byferie. Middagen var utrolig god på hotellets restaurant. intet spesielt.
Personalet var utmerket, ikke for høytidlige samtidig som de fulgte kotymen, var høflige og behagelige å forholde seg til. Alltid hjelp å få!!! Toalettet på rommet var av noe eldre årgang. Var vanskelig å få spylingen til å virke.
God frokost, hyggelig personale - god beliggenhet
God beliggenhet. Store og fine rom. Veldig ok pris.
Beliggenheten og prisen. Varmen på rommet, ingen lufting.
Sentral Beliggenhet, bra personell, bra hjelp med mistet koffert. Litt bedre TV mottak, og flere kanaler med tanke på turister fra andre land (Satelitt TV)
Very unique hotel, inside in the style of a ship. Very clean, comfy, modern and very friendly staff, great central location for everything.
bed was very comfortable, very conveniant for centre of birmingham.Liked the free papers and fruit at the desk. room was too warm, thought there should be more milk and tea in the room.Bathroom door was hard to close.didnt like that there was nowhere to hang clothes.
good location for birminghambusiness trip the acoustics from the corridors are poor.
Clean,friendly staff, very good location, free wifi, 5 minute walk from city center Room is very small,Not much room for luggage
It was very close to the Birmingham Symphony Hall and I was able to walk to and from the venue I was attending. I'm elderly and disabled, and it was very convenient for me. I liked the hotel although I'm not absolutely comfortable with the concept of no windows and relying on air conditioning for ventilation. This might be simply a factor of age, it was my first experience of this type of accommodation. I'd stay there again if I was going to Symphony Hall again.
compact room, comfy bed
Location, internet, breakfest, the building is nice, the reception with stairs are nice, the staff was corteous. Room is too small for the price, no windows, smells dump.
the television it was hard to heat up the room, the shower wets up the whole floor when you go to the toilet
hotel was clean and good price great loctation loved the rooms very cosy
Excellent condition of room, great shower, huge plasma screen at the end of the bed! No windows in the room!!
Although the room was on the small side it was very comfortable and the room was very clean and just right for an overnight stay. The TV in the room was a bit to big and made your eyes go funny after a while!!
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
friendly clean comfortable noise outside from residential area
Location and cost
good location, friendly staff, good price
Very friendly and helpful staff, free car park and good breakfast. n/a
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
the location of the hotel.comfortable bed. The room is very small and cramped.
friendly staff and a good evening meal Room size was very small
Good location, good cleaness Poor booking process
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
Convenient to Broad Street. Good breakfast (extra cost though). Parking.
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Excellent staff, good breakfast Small room -a bit gloomy
No Hotel Literature. Not enough Coffee,tea, Milk.