Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
Very accomodating staff Dusty and the food was the same every day!
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
The view, bed and the shower Chaotic buffet breakfast.
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
very close to town centre
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
The location, comfort and cleanliness of the hotel.
Great, location, good food, and comfortable quiet room!
Staff really friendly without fail.
the breakfast was fantastic.
Large comfortable rooms, well heated and great bed
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Well appointed and central location However you look at it £170 can get you overnight anywhere
Wonderful Room Wonderful View Wonderful Spa!
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Excellent service Nothing
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Easy walk to NIA. Staff always polite & friendly. Nothing
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
helpful porters at the entrance and the pool.
God frokost, hyggelige oppholdsrom. Rent og ordentlig. Vi bodde i 11. etg så vi hørte ikke så mye til støyen fra gaten. I en lavere etg ville nok det ha vært for mye støy.
Moderne og sentralt. Store dobbeltrom, med god plass til to voksne og to barn. Nei
Beliggenheten, hjelpsomt personale, bra rom, spesiellt bad/wc Temperaturjusteringen i rommet virket ikke, vindu ikke til å åpne.
hyggelig og serviceinnstilt personale, fine fasiliteter, bra beliggenhet, gå-avstand til det aller meste. Bra hotell dersom en ønsker å få mye for pengene på en byferie. Middagen var utrolig god på hotellets restaurant. intet spesielt.
God frokost, hyggelig personale - god beliggenhet
Personalet var utmerket, ikke for høytidlige samtidig som de fulgte kotymen, var høflige og behagelige å forholde seg til. Alltid hjelp å få!!! Toalettet på rommet var av noe eldre årgang. Var vanskelig å få spylingen til å virke.
Very comfortable, clean, new and modern
As ever, first class accommodation
The apartment was clean and well maintained, except for the radiator in the lounge area did not work as there was no power cable between it and the socket. The apartment was spacious and well appointed with fixtures and fittings. The radiator in the lounge area did not work - there was no power cable between it and the socket. The location was good for the 'Mailbox' complex, but was not really city centre location.
i was travelling with my mum and it was great to be staying iwith her whilst we had separate rooms. the tvs in the bedrooms were not tuned in and my mum found this very frustrating as she likes to watch TV when she cant sleep
Spaciousness, ultra cleanliness, central to city. Very helpful reception lady.This was a 61st birthday for my Wife and we chose initially it for it's location to the Hippodrome theatre, where we had booked for a show.But it was a very wise choice as the rooms were excellant and we enjoyed immensley the space and cleanliness.Very important to a woman...! There was some noise from the street during the night, we would have liked to try a room facing the inner courtyard next time
Privacy No staff available at reception or anywhere else
the comfort of the room /where hotel sits /quietly next to all amenitys and like a tardis ,outside any other building inside very comfy french windows the ease of which a child could slip out, our child is 6 and very much into it all, that is if children where allowed? and being close to the ground, floor parionod of revellers wanting if they ever did of climbing up, saying all that if the rooms had air con then all windows could bshut when warm
The room was clean, tidy and modern. Just like a four star hotel There is no car park but there are parking meters outside and the parking is free on a Sunday
Brilliant location, and just so easy to come and go freely and without hassle. Very comfy and well- appointed had slight trouble working the washing machine- should probably have looked for the instructions!
Excellent value for money, quality accomodation The entire facility wasn't fully operational
bed was very comfortable, very conveniant for centre of birmingham.Liked the free papers and fruit at the desk. room was too warm, thought there should be more milk and tea in the room.Bathroom door was hard to close.didnt like that there was nowhere to hang clothes.
hotel was clean and good price great loctation loved the rooms very cosy
Location, internet, breakfest, the building is nice, the reception with stairs are nice, the staff was corteous. Room is too small for the price, no windows, smells dump.
compact room, comfy bed
Although the room was on the small side it was very comfortable and the room was very clean and just right for an overnight stay. The TV in the room was a bit to big and made your eyes go funny after a while!!
It was very close to the Birmingham Symphony Hall and I was able to walk to and from the venue I was attending. I'm elderly and disabled, and it was very convenient for me. I liked the hotel although I'm not absolutely comfortable with the concept of no windows and relying on air conditioning for ventilation. This might be simply a factor of age, it was my first experience of this type of accommodation. I'd stay there again if I was going to Symphony Hall again.
Clean,friendly staff, very good location, free wifi, 5 minute walk from city center Room is very small,Not much room for luggage
Excellent condition of room, great shower, huge plasma screen at the end of the bed! No windows in the room!!
good location for birminghambusiness trip the acoustics from the corridors are poor.
the television it was hard to heat up the room, the shower wets up the whole floor when you go to the toilet
Very unique hotel, inside in the style of a ship. Very clean, comfy, modern and very friendly staff, great central location for everything.
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
Very friendly and helpful staff, free car park and good breakfast. n/a
friendly clean comfortable noise outside from residential area
good location, friendly staff, good price
Location and cost
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
Excellent staff, good breakfast Small room -a bit gloomy
Good location, good cleaness Poor booking process
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
friendly staff and a good evening meal Room size was very small
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
the location of the hotel.comfortable bed. The room is very small and cramped.
No Hotel Literature. Not enough Coffee,tea, Milk.
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Convenient to Broad Street. Good breakfast (extra cost though). Parking.