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Friendly staff on arrival. The ceiling/walls seemed paper thin as noise was excessive from people walking in the room above. Also the noise coming from thin windows. Upon leaving I advised the man on checkout about the noise and my dissatisfaction. He chose to ignore my concern and seemed more interested in charging me for mini bar use. The other girl who he seemed to be training apologized for the noise. This interaction did not make for a good impression of The Grafton.
Stylish rooms, good location of hotel Rooms run down, not very clean (chewing gum on carpet), restaurant low value
Aesthetics No hot tub
Great location, great comfort, amazing poolarea.
Convienent location and excellent staff for directions and limo within 3 mile radius of Hollywood. Lounge closed very early for renovations.
posizione e confort
The walls in this hotel are paper thin. You hear everything. Other than that, a nice hotel.
Quite convenient and not far from the City Centre... The rooms are too small and have to pay for Wi-fi service...
Great staff and fabulous pool area. Really was treated great would come back again for sure! Room was comfortable but a wee tacky. And very few places for guests at poolside if you did not have a suite which opened onto pool-those chairs were all reserved, leaving only one small table.
Everything was exceptional. The training facilities/gym were a little lacking, but good enough for a short stay.
The location was great, and the hotel had a fabulous boutique feel about it. Very noisy, we had to chage rooms, but the noise continued. We could hear everything going on above us.
It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.
Location, clean Old fashion, so different than what u see in photos. Bad smell at hotel lobby and tmroons, elevators are so old and slow, pool so small and empty . Doesn't worth more than 150$ per night. I paid 280$ and on this price I could go to crown plaza Beverly hills or Marriott residence in , much better and nicer hotel!!!
Location. Small bathroom. Small pool. Expensive parking.
Only there 1 night but loved it, particularly the under stated designer decor. Excellent breakfast.
The staff was really friendly and helpful. The room was spacious and clean. I had a nice morning relaxing by the pool on the roof. There is no place for self parking, the streets all require a permit to park between 7pm and 7am, and the valet is $40 a night.
Everything was great! I can write a lot of about this hotel and it would be only good. The hotel was an amazingly positive surprise for me. The room and the bathroom were very, very nice. And the pool on the rooftop… From there you see the Hollywood Hills, the huge LA and the skyscrapers of Downtown. We took breakfast on the roof every morning and while my wife was on the pool I worked on my Laptop (WiFi). The place is perfect for me!
The hotel has a great location and very friendly staff. At night, the area is very calm and safe, although it is close to all major attractions and only a few steps from public transportation (Metro). I will definitely book Le Montrose again for my next stay in la!!!
We spent few days in this Hotel & we really liked it. It was very quiet, comfortable, very nice & spacious room, good restaurant, very nice staff, good position to go to the main places, good prices.Gay friendly. Hellen & Lorenz
size of the room Facet was broken and not fixed. Air conditioning did not cool back of room.
that everyone had a smile on their face
Location was great staff was wonderful. Walking distance to Sunset and San Vecentie. Nice suite, rooftop pool had a great view.. No self parking. Street parking by permit overnight. Valet $38 per night. This being said I still would have chosen this hotel. Just would have appreciated this information when I was deciding
Overall great experience. When you reserve, be sure to include their price to park ($40/night for us) when deciding if it's a good rate, there is no street parking. We had one grumpy restaurant employee who didn't want to send dishes etc.to our room because us eating our own food cost them business(he did send everything we requested). The front desk asked us if we got what we wanted and we told them we did but with a grumpy attitude. When we got back that evening, an apology card with a bread and cheese plate and bottle of wine were waiting in our room. That's the kind of service you can expect. $40/night for parking is high (community lots for retail space we're $24 for a day of parking). Definitely taking advantage of a kept audience. Otherwise, it's a good hotel with generally great service.
It was not like the pictures online. The place is old, has a weird smell and has window air condition units. I could have stayed at a nicer hotel for the price.
Really cool hipster vibe Staff amazing friendly efficient made me feel very comfortable
Liked the lobby, free water and snacks. Great sunset view. Rooms were outdated and looked used... not fresh. So much potential.
Rooftop pool can't be beat, nice rooms, awesome staff, great location. Great time! Switched rooms because we had a room next to the elevator, where you can hear the elevator swooshing up and down all day & night. They were great about switching rooms and now we know to request not to have a room ending in "01" on our next visit.
For a fair price I enjoyed a very pleasant suite in a building with character in a quiet, pleasant, convenient neighborhood. The roof deck was, as promised, charming. Nothing
Fantastic roof. Very comfortable rooms. Great location. Uncomfortable couch in room. Not a great exercise room.
Beautiful rooftop pool area
I like the garden at the top as well as the swimmingpool. The food was great. the service good as well. The rooms could look a bit better... but my main concern was the lift! The slowest lift ever! that was really bad...
Loved the intense and sensual mood this hotel sets. Dark and plush, straight out of a European vampire movie. Decor and staff pay attention to detail. Great for lovers or a place to retreat to on a business trip.
Good location in the center of Melrose Ave. Very close to shopping area. Rooms are old. Bad value for money.
Friendliness, Breakfast is superb, near everything. no
Location. Very friendly front desk.Good size suite with excellent facilities ,well maintained Shower very weak and never very hot despite asking twice to have it fixed.Food -only tried room sevice once ,and breakfast once in dining room,both very very disappointing.DO Not eat there Dining room service appalling
It was quite hotel
Walking distance to melrose Ave. No hot water in our shower we had to take a cold shower. For 400 dollars a night you should have warm water not ice cold water
This is a nice hotel, very clean, located in the neighborhood -- within walking distance to great restaurants and nightlife, but not in the middle of it. The rooftop deck and pool are nice additions. The small gym contained everything I needed to workout during my stay. Parking. Parking in West Hollywood is by permit only; so street parking is not an option. Parking in the area is expensive, and the hotel only offers valet, which is $40 PER/NIGHT. $40 per night is an exurbanite fee to charge guests for parking and as much as I enjoyed the hotel, this is what I will remember most when considering a hotel in the area again.
All the staff was very friendly and helpful. They went out of their way for you. The rooms were where you never really noticed your neighbors. I loved that it was situated in a neighborhood. I liked taking walks the morning and evening. Great restaurants within walking distance. I would definitely stay again.
It is cozy, the rooftop is a cool place to hang out Walls are too thin...stay in any room near the elevator and you will be up all night listening to it go up and down.
I did not like my stay at Le Parc Suites. My reservation was lost and it took a half an hour to check in. There was no hot water in my suite. The jacuzzi did not work and the pool area was unclean. I left a phone charger in my room and called the hotel to ask if they could locate it. No one would help me or return my call. When I called to discuss the matter with a supervisor he refused to return my call.
The room was large and quiet. Staff were very helpful. The location is excellent if you do not have a car and want to get around the city by walking, bus, taxi. I had interpreted from the website that the suite had a washing machine, but this turned out to be a laundry room in the basement for which we had to pay. The facilities in the kitchen area were poor and old.
The professional, affable staff are worth their weight in gold.Maid service for daily cleaning is too laxed. I had my sheets changed only once during my six (6) day stay.
the staff and room size no hot water for all three days
Great location Someone broke into my room in the middle of the night and security couldn't find the person and the hotel charged me $1500 for the damages. I am appalled at the experience of this hotel.
Very loud and overcrowded pool on Saturdays.
Staff was friendly, good crowd, nice rooms, nice restaurants, nice pool, great bar. Expensive
the room bathrooms are not the standard they should be
Cool ! L.A. from the TV ...Great !
Poor service from housekeeping Unaccomodating front desk and at Herringbone $500 stolen from
I went to visit a friend in the hospital who was in critical condition. During a difficult time, it was the perfect respite from a full day & night @ the hospital. It was close enough to the hospital but felt very far away due to the comfort, amenities (agua spa), staff, & restaurant. In a nutshell, if I ever mosey back to LaLa Land, I will definitely stay @ the Mondrian for a more pleasurable trip. I hope I get to enjoy the hotel even more next time. Carlos, the manager in charge of the valet & bellman, is an incredible example of above & beyond customer service....I couldn't thank him enough for being so wonderful.
Staff was rude. Service was lacking
We liked everything! The location was important to us because we were attending an event at The House of Blues, which is directly across the street from the Mondrian. The valet staff was amazing and our room was beautiful! Everyone who worked at the hotel was so friendly to us as well. I would definitely stay there again. It was a pleasure!!!
The property was clean, staff was excellent and the price was unexpectedly great given the 5 star level service. You have to pay for internet.
Just the outdoor restaurant Dirty room, old carpet...smelly sinks, comparable to a 2 star. Overpriced for the amenities and the services offered.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great, comfortable beds. Good turndown service. Cleaning woman was creepy. Came to our door multiple times per day to see when she could clean. She wanted to have 5 minute conversations when she came. Hotel was great other than that.
Had a few issues with missing stuff. Still looking for stuff that shouldn't be missing? Very confused how my guests 'lost items' when only the staff was on location. Then poof it's gone. I did not. Care for the staff going in to the room often. And when a guest was sleeping the staff went in the room. Not very safe feeling. Didn't enjoy the feeling.
Position and quiet room Payment of the internet,smal standard room for price,too high price...
Amazing mattress. Beautiful.
The location is excellent. There is no in room microwave oven. You have to call room service to have ice delivered to the room. The overall appearance of the hotel is run down. The elevator in the main lobby is out of service. They charge you for the internet/Wi-Fi connection.
It is truly cool hotel in the best sense. A real oasis. It has 2 great pools, but they can be cold. Please get a hot tub.
Spacious and comfortable self catering accommodation. Helpful staff. Very noisy unitl at least midnight each night as it has a popular restaurant and bar in the atrium of the building.
The decor was very nice. The room was very comfortable,clean, modern and well stocked with dishes, coffee maker, utensils. The dining was gourmet. The staff could not have been nicer. Because of the dining area and bar scene it was a little noisey between 10pm and 12 midnight. I was aware of the noise but went to sleep anyway.
Awesome, spacious room with everything you need. Like a home away from home.
The Staff was very friendly and efficient. My room had only one window and it faced a wall but had a tiny peek a boo view of the city.
Location and service Slightly older and dark (hallways and elevator banks) but still with a lot of character
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
The mattresses were too old and lacked firmness.
Loved the location of this hotel. Service was great as well!
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Staff was ecellent Parking a little too expensive
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
I was better off staying at the four points for the ridiculous price that they are charging here!! Staff sucked, parking sucked, price sucked, oh and all the local gays and orgys in the hotel also SUCKED... A mean one!
Location . Having to pay for hotel guests parking.
I've stayed at the hotel before, and it's always been fine and pretty quiet and comfortable. This time we had incredibly loud guest upstairs from us in the middle of the night, and because my cousin left early in the morning to catch her flight and didn't use the Do Not Disturb sign, the housekeeping staff walked into my room *without knocking* 5 times between the hours of 8am and 11:30am when I checked out.
Older refurbished Ramada in the West Hollywood neighborhood. Walking distance to several restaurants and shops. Quick Uber ride over to Hollywood. But great location if renting a car and trying to check out Santa Monica, The Getty, Griffith Observatory, Hollywood, and movie studios. Price was a tad high but that was probably due to the location. Doesn't offer a breakfast or much of a gym to workout. Also missed the part where parking is $30 a day (24 hours) for guests.
It's close to all stores and clubs The staff is rude.they charge $30 for parking. Their have popcorn ceilings .the shower is for a 5ft person.the walls super thin.
The closeness to everything in LA. Good spot to stay in and on the better side of Santa Monica Blvd. Not a luxury hotel but good for a night or two if you'll be out and about mostly.
Rooms were clean. Hotel was situated reasonably close to Hollywood and other main sight seeing locations. We prepaid the hotel but when we arrived realized parking was an additional $30 per day. That was never mentioned. Even after paying for hotel parking on two of the nights the lot was full. There's no on-site food or bar. There is a good place next door called kitchen 24.
Clean, nicely appointed. great value for great location. parking is slow
Location, has parking Room smaller than expected
There was a ton of porn to watch! The price was a bit steep for both the room and the porn!
It's close to where we wanted to go and there was some decent restaurants down Santa Monica. The staff was also nice and helpful. The shower head is made for somebody who's shorter than 5ft. Kind of hard to wash my hair.
Location is extremely convenient for having a fun weekend with friends. $30/day for parking is a little steep.
Close to airport
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Hotel was spotless and very comfortable.
Room had a stale smell. AC cut off and on all night and was very loud.
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
Great staff, location, rooms, bath products, bathroom, all of it. Fab. Love it.
Everyone was wonderful. The rooms were clean and everything was well organized.
The hotel was clean, the service was crisp and friendly, and the style was open and airy.
Midt i sentrum av Hollywood, med alle kjente attraksjoner bare et lite steinkast unna. Profesjonelt personale, som hjelper deg med spørsmål man eventuelt måtte ha. Et hotell med mye historie for en god pris. Perfekt for par eller vennegrupper i alderen 21-35 eller forretningsreisende, men selvfølgelig også for andre. Rommet kan være lytt. Enkelte kvelder kan lobbyen eller bassengområdet bli stengt på grunn av private eventer.
Just perfect , one of the best hotel in the world , the service is wonderdul.
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
Excellent service,excellent hotel staff and very clean. .location also good
the service from the staff the location
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
Great service, fun times, great parties and very comfortable and clean.
A little weird
The walls are very thin, you can hear everything going on in the room next door..
The design of the hotel and the rooms was extremely appealing. The staff was nice and helpful
upon arrival the front desk staff was a bit testy with me and made me wait past 4pm for my room after i had been on the road and on planes for eay too long. i got cut off by a gentleman when i tried to talk in a stern voice i got name and reservation? not even a hi, how are you doing today? location for price isn't too great anymore, elevator was out one night, no one really asks if you need anything, maids don't speak english but at least they smile. not worth what i paid. ridiculously overpriced. i asked about restaurants and all they wanted me to do was order from their room service. had problems getting on internet in room.stayed there yrs. ago, quality of service has gone down. when i arrived no one even asked if i needed help with bags.
Great location Bed was squeaky but in sure that could have been fixed
there's a great vibe about this hotel. and the best part is, if you find yourself in hollywood and not sure where to go, you can pretty much party in the lobby! also, mini bar items are super cool and fun. not enough space to hang clothes! the mini bar location is cool but not practical.
Fantastic staff - very friendly especially at the bar and by the pool - very very pleased with the overall experience and will defintley be staying there next time I am in LA
Love the showers! The only lounging chair was a beanbag which isn't ideal
Location and pool area. Comfort, price, room condition, a dog park right next to the hotel that bothered like hell!
The location was very central. The staff were very friendly and attentive. The floors need updating. They made very loud creaking sounds. It seemed like the guests above us were going to fall thru the ceiling onto our bed. Guests in a nearby room partied on their deck at sunrise and were very loud.
I liked the location. It's very central to Hollywood and West Hollywood. This hotel is very noisy. The rooms are very spartan, and this is not a hotel for people not there to party into the wee hours.