The hotel is new, well furnished and located in the park area very close the the city center. SPA is very good and not expensive. There is very nice swimming pool area with a sea view. The food in the restaurants and its variety is poor.
Perfect luxury hotel with very friendly and helpful staff. The food in the restaurant is excellent with combination of friendly and good English speaking waiters. The location is perfectly quit and in walking distance (5mins) to the city center. Parking is not a problem here!
Quite simply the best hotel we have stayed in. The spa area is quite simply magnificent. Not in the liveliest of area's however.
Excelent hotel comparing to a good price! The food in the restaurant ala carte is superb! I've seen a lot of hotels in Bulgaria but this is definatly one of the best. They charge normal prices on the minibar which is also really ok!
Muhteşem konum, muhteşem bir bina, profesyonel bir ekip, enfes yemekler... Kendi evinizin konforu, özgürlüğü ve güvenliğinde konaklanabilecek, sahip olduğu tüm yıldızları fazlasıyla haketmiş bir otel.. With one word; magnificent! It is as in its name "grand primoretz" I wish all the rooms would have the sea view. The rest perfect.....
Very efficient at check in and check out, and friendly attentive staff. Room was very spacious, and air conditioned [essental at time of year]. And convenient for town centre facilities.
Beautiful building full of character,friendly staff,and a good location. Also a nice and good restaurant
Everything!I do suggest this place to everyone, absolutely perfect!
Quiet location in particular; pleasant, helpful staff; tidy, neat appearance of hotel. I actually like the shower arrangement and have come across it in my travels in other countries but some people might find it strange not to have a separate shower recess.
The hotel is nice, but choose an other restaurant.
the room is very nice - big
Restaurant and general atmosphere of the hotel was very good. Room was clean and I often found complimentary refreshing surprises you never encounter in other hotels. Staff was very helpful, but with limited english skills (was not really problem). Shower and toilet arrangement was a bit uncomfortable (with limited room), but still, I would not complain considering good price.
The hotel was in a quiet area of the city not far from the walking street, which leads to the beach. Staff were friendly and available 24 hours. I was pleasantly surprised to find a beautiful, spacious room nicely furnished and a nicely tiled bathroom. I believe this was, perhaps, the nicest hotel I have experienced on this trip of 6 weeks in 6 Balkan countries. Breakfast was generous and nicely prepared. The hotel has a very nice dining room with a Garden restaurant in addition. I would class this hotel as a boutique hotel. It was charming. The only disadvantage of the hotel is there is no lift, but I did not find it detrimental. I did not eat in the dining room because there was no English menu. Everything looked good and it was always busy. The area near the hotel had some neat pubs and great clothing shops.
The Hotel was very clean and comfortable and the staff were very friendly. They tried very hard to make us feel welcome. No, I would go back there again. However a facility to make tea/coffee in the rooms would be nice.
The staff and cleanliness
Är, som helhet, mycket nöjd med service och standard. Det enda som inte var fullt tillfredsställande var frukostbuffen, vänligen se nedan. Eftersom frukosten är mellan 07-10, är det bra om man fyller på mat så att det finns av allt även för sena gäster. Jag kom ned vid 9-tiden och flera saker var slut eller kalla, vilket inte är acceptabelt.
Excellent hotel, easy to find and staff very helpful. Ate in restaurant in the evening which was lovely. A short stroll to town and also to the beach. We enjoyed Burgas from all aspects and this hotel asssisted this. Car parking - no specific area so had to find road side. This was not a major issue.
extremely bad breakfast, one of the worst hotel breakfasts I ever had.
Well situated for town and beach. Near booking office and stop for coaches. Smart, comfortable and clean. Very good restaurant. Breakfast choices could be better and a larger concessionary amount given for breakfast.
It is a clean new hotel in the central part of the city and very close to the beach.very polite and healpful staff. Everything was ok
Made very welcome by excellent staff who spoke very good english and who were very helpful. Room was large and facilities were good.
The room was large and clean. Had a 2 burner hob microwave, fridge, but no cooking utensils, crockery, or cutlery. We did not want it, but wonder why not there? Choose this hotel just for our first night as close to airport when we landed. It says open all year, but they should close for winter. It had no heating on. The receptionist was wearing a coat. Nothing at all was open at hotel. We had to go out to next hotel for a meal on our arrival.Breakfast was served to us and we seemed to be the only people at hotel. We asked for 1 coffee and a water, which we had to pay waitress for as they only allow you 1 drink each with your breakfast.Newly built a year ago and think in summer when hot and all open would be good, but noisy as large. Do not advise to go there in winter time at all. Slept with jumper on and had 3 quilts on bed.
24 hour reception and convenience for airport unable to access freely hot water without reception assistance at pm and 4am
Lovely staff, always friendly. Free wireless Internet, sent a taxi to meet me at airport. Room was OK, small bathroom/wetroom, secure and clean. Ideal for low budget city trip!
Staff on reception were very helpful and spoke perfect English. Good to be picked up from the airport. Quiet location but close to both the city centre and the beach. Everything in the room just worked - the wi-fi; the fridge; the TV ...
Nice hotel, very centrally located but almost no noise, very friendly staff. Well working aircon (important in summer!)
the staff were very friendly and helpful, and they spoke understandable english
It was central. It was convenient to get to. It had pleasant and friendly staff. Sadly, it was very noisy, both internally and externally.