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Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
The room, facility and service were all exceptional. Very impressed!
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
Great rooms with everything you need
Very comfortable and spacious suites.
We loved the classic oldness of the place...the architecture was amazing! The staff was friendly and informative for places to go. We were there to celebrate our 28th anniversary and they upgraded us at no extra cost. The place had a musty smell to it...we got used to it. When booking, we put in diet restrictions which they had a challenge adhering to. (no seafood or pork products)
Stayed here with my teen daughter on our way to UVic. Beautiful heritage home, that is well kept. Room had a large Jacuzzi that we both would have like to try but didn't get the chance. Everything was very clean, staff friendly and breakfast delicious Nothing
The room was beautifully furnished, and the bathroom luxurious. Food, breakfast and snacks at tea-time, was fantastic. The public rooms and the garden were relaxing. All the staff were friendly and could not have been more helpful.
Beautiful ornate rooms and common areas, without feeling old fashioned. Clean and well kept. Service all around was top notch. Catered to our needs, friendly and communicative without being intrusive. Perfect! Location is fantastic, just minutes from downtown, parliament, the water, Cook St. Village and Dallas Road walkway.
Great breakfast, helpful staff Sink in room not in bathroom) had no space for anything.
We were so happy,and enjoyed everything. Specially Hotel designs.