Hoteller i Maspalomas

Fordeler: Amazing hotel. Decor and ambiance perfect and the 360 views were incredible as was the breakfast overlooking the sand dunes. Great location too.

Ulemper: Nothing about the property to fault at all. Staff were all fabulous, except the restaurant manager on weds 29th Jan who told us he couldn’t guarantee a table booking when we’d pre-booked one in the morning with the very efficient waitress. He argued persistently with us and we were then kept waiting for at least 20 minutes for a menu and an offer of drinks, which was unacceptable and I suspect deliberate. He was very petulant, but did apologise later. It spoilt our dining experience obviously, and as we dined in a number of other restaurants in the area during our stay, we had better experiences elsewhere. The ratings given to this restaurant did not match our experience, and without the views I suspect it would not be so highly rated

Fordeler: Breakfast and dinner in the 360 restaurant were fabulous - the views and the food both excellent. The team were attentive and focused and were friendly and responsive. The Yoga in the mornings and the Salsa class by the pool were a wonderful addition to our stay. The gym was small but ok.

Ulemper: Hard to get drinks in the evening as the bar is visited by so many non hotel guests and you get no preferential treatment - although the cocktails were worth it!

Fordeler: + very nice room, stunning view + stunning service overall (reception, spa. roomservice, restaurant) + stunning view in restaurant and terrace + super breakfast + big fitness room + very nice show kitchen diner with 8 people + amazing SPA, very relaxy + partner was ill and all were very very helpful with diet etc (Thx a lot!)

Ulemper: - variation of food menues

Fordeler: Second stay, and nothing to fault! Staff friendly and helpful, overall a quiet oasis and excellent hotel for a peaceful and restful break!

Ulemper: Nothing!

Fordeler: Hotellet er moderne og holder en svært bra standard, har meget bra beliggenhet i forhold til strendene i Laspalomas/Playa Del Ingles

Ulemper: Jacuzzi i spa-avdeling stengt uten nærmere forklaring. Vi ankom litt tidlig, måtte vente 3 timer på rom, vi mener vårt rom kunne vært prioritert rengjort. Frokosten er ok, men personalet springer med kaffe, egg, alt dette må bestilles, det ville vært enklere for hotellet å la dette stå fremme så gjestene kan forsyne seg selv - slik det er nå skaper det irritasjon, selv om personalet gjør sitt beste.

Fordeler: Seng frokost dursj å rom sørvis

Fordeler: Hotel was romantic, luxurious

Ulemper: NA

Fordeler: Everything, the meal at 360 restaurant....the room, breakfast etc...the shower was exceptional, such a hi tech room!!... It was for our 1st wedding anniversary, so lovely!!.....

Ulemper: It was all ok!! Nothing wrong!

Fordeler: Great location. Hotel is good for resting inside near pool. Very green and comfortable. They allowed us late check out. Room service twice a day.

Ulemper: Parking could be bigger.

Fordeler: Great staff , lovely room

Ulemper: No hand cleaner in toilet , overpriced drinks and cocktails

Fordeler: Terrassen på taket, adults only og beliggenheten

Ulemper: Maten var dårlig, sengene alt for harde, hadde vondt i ryggen hele uken

Fordeler: Reception, dinning and Bar staff exceptional. Great choice on breakfast as well as Buffet dinners. Really could not find any fault with this hotel.

Fordeler: Fikk sjekke inn på rommene allerede kl.11 på formiddagen. Svært hyggelige og flinke resepsjonister. Store, komfortable rom med deilige senger. Fantastisk utsikt fra verandaen - så utover havet, stranden og byen. Deilig takterasse med mange solsenger og flott barområde. God mat - vi hadde halvpensjon. Rolig og avslappende stemning til tross for stort hotell og mange gjester.

Ulemper: Fornøyd med alt

Ulemper: De hadde ikke kontroll på utsjekkingen.

Fordeler: Veldig god og mye mat

Ulemper: Alt var topp

Fordeler: nice hotel by the sea, good service, rooftop view and jacuzzis were a plus

Fordeler: I did wonder if I should post another review of the hotel as I’ve written three over the last twelve months - but then I thought fellow travellers might only be interested in current experiences. So here goes - again. Getting there - couldn’t be easier. Breeze through the airport if you’ve got hand luggage only and if you get it right you’ll be at the hotel in no time. Buses 66 & 90 at 30 & 44 mins past the hour respectively, stop virtually outside the hotel costing just €3.50, taking about 30 mins. Likewise going back the buses leave at 45 & 02/13 mins past the hour. Check in - from 14:00 but most times when I’ve arrived earlier I’ve been able to check in. Was greeted this time by Lucy who recognised me as a returning guest and remembered my name. Sparkling wine or juice offered while checking in. Small things like this make a difference. Lucy also takes time to engage with guests throughout their stay and she’s a credit to the hotel. The room - I mainly stay in a standard room which is perfectly adequate. Comfortable bed, good size flat screen TV, tea/coffee making facility, small fridge and balcony with table & chairs. Fully tiled bathroom with twin sinks and large walk in shower with plenty of hot water and good pressure. There’s also a hair dryer and white fluffy towels. There was a free bottle of wine on arrival but no water this time. For those who are interested, the TV now has BBC1, BBC2, ITV, Channel 4 & Channel 5. Room tips - try to avoid room ending 07-11 (so for example 610) as they are in the lift lobby area and if like me you’re a light sleeper you’ll hear people chatting while waiting along with the lift arrival chimes and doors opening. There’s a safe in the wardrobe - but you need to pay extra to use it. WiFi - not very good. In fact it’s non existent on the roof terrace and patchy in the dining room. The only place I was able to consistently connect was the bedroom.

Fordeler: Super friendly Ruth welcomed us with a drink, nice room with fantastic seaview close to beach, shops and restaurants. Buffet with variation, friendly staff.

Ulemper: Older guests, lot of smokers

Fordeler: Pent,rent,vennlig og hjelpsom personell.

Ulemper: Trenger mer personell ved rydding og matservering

Ulemper: To enkeltsenger satt ved siden av hverandre. Skulle vært hel dobbeltseng.

Fordeler: The location is really good, just a few minutes from the beach. The bar and the swimming pool are ok.

Ulemper: The room was quite noisy, there is a shopping centre next to the hotel and they play music till early in the morning,

Fordeler: The pool and bar were nice. Dining room was nice. It was a quick walk to the beach.

Ulemper: The location of the hotel is in the center of downtown and it was ridiculously noisy all night and until as early as 7am on Friday and Saturday nights/mornings. For that reason alone, even though it is a nice hotel, I would not stay there again.

Fordeler: Breakfast

Ulemper: No

Fordeler: Location

Ulemper: Cleaning needs improving, road noise, bar closes at 9.30

Fordeler: Very clean and stylish rooms, good shower and comfortable bed. Beautiful terrace. Breakfast was also excellent.

Ulemper: On a windy night there was a lot of noise coming from the slat window that couldn't be closed properly. Probably not a problem during normal weather.

Fordeler: Amazing relax holidays. Very good food quality in the buffet. Jacuzzi in the ground floor and summing pool

Ulemper: No air conditioning in our room

Fordeler: Booket gjennom booking.com og fikk bookingbekreftelse. Da vi kom til hotellet var det fullbooket. Vi har derfor aldri bodd der. Resepsjonisten var behjelpelig med å finne nytt hotell til oss.

Fordeler: Det var svært trivelig personale der. Omtenksomme, hjertelige og medfølende. Jeg og jentene mine hadde det trygt og godt under hele oppholde mens det var fullt kaos på flyplassen under sandstormen. Vi fikk mye for pengene opplever jeg. Folk i omgivelsene rundt var også svært trivelig mot oss. Anbefaler dette hotellet .

Ulemper: Ingenting

Fordeler: Beliggenhet. Renhold

Ulemper: Noe veistøy. Uteområdene var litt små.

Fordeler: Hotellet ligger perfekt til midt mellom stranden og Yumbo shoppingsenter med 5 minutter gange til begge deler. Rent og moderne hotell. God frokost buffet med godt utvalg for alle smaker. Hyggelig og hjelpsomt personale. For oss som hadde sen flyavgang og måtte sjekke ut kl 12, var det er stort pluss å få lagret bagasjen og få låne et rom å få tatt en dusj etter stranden.

Ulemper: Vi hadde en junior suite i 12. etg (rom 1208) med flott utsikt, men veeeeldig liten terrasse og mye bråk fra heisen som lå vegg-vegg med rommet. Aircondition anlegget bråket også veldig innimellom. Dette plaget ikke oss nevneverdig, men er man var for lyder, kan man plages av det.

Fordeler: The hotel was very modern & clean. The staff were very friendly and the breakfast was really good with a large selection. We stayed in one night and the buffet was excellent.

Fordeler: The breakfast was above average, and the staff were very helpful.

Ulemper: If you need to have English speaking TV, choose another hotel. This hotel had one channel; the management said they are working on getting more.

Fordeler: Breakfast was very good and a large selection

Ulemper: all was OK

Fordeler: Everything else was fantastic

Ulemper: Not enough english tv as we were on lock down due to covid virus it would have helped ...

Fordeler: The hotel was so clean I was so surprised they even wash the sun loungers omg the walls, so not only in the rooms but all around the hotel, you see the staff cleaning all day long they really take pride in the hotel

Ulemper: The hotel was well maintained you didn’t see any rubbish laying around the children’s area was perfect too, I can’t fought this hotel not one bit, I definitely would stay there again

Fordeler: The hotel was clean and the food was good. As with most all-inclusives the food does get a bit samey but when they’re feeding the masses it will do. But always edible and nothing wrong with it. The entertainment staff were always high energy and as we went outside of the holidays it wasn’t too crowded. Also a free safe and WiFi which although only a small thing, makes all the difference!

Ulemper: There was no fridge in the room. My family member had to pay an additional €65 for a fridge for 6 days which was unexpected. The air conditioning wasn’t the best but was left on all day in the end so it wasn’t so hot to come back to. I would say be careful with this because I was supposed to be charged in euros as I paid upfront on booking.com to get a slightly reduced price...I was charged in sterling and given a completely shocking rate so ended up having to pay about another £50 on top of what I was expecting to pay. Obviously booking.com have not sorted this out despite communication over a period of months which is extremely frustrating...so I would advise people to check this out via TUI to avoid getting ripped off!

Fordeler: Fint rom med god seng. Hyggelig personale.

Ulemper: Mye bråk fra bassengområdet.

Fordeler: One of the best hotels ever stayed at, food, drink and accommodation are exceptional. The staff couldn't do enough for their guests and the Animation team were great. Top marks

Ulemper: Nothing to dislike at all

Fordeler: The self service bar, the cava and cocktails on the all inclusive and the food at the pool bar and the restaurant were delicious.

Ulemper: It would have been better if there had been a fridge in the room. Also the option of a room with a bath would be good. When I arrived they had already charged the credit card I used to secure the booking. I wished to pay with a debit card so they agreed to refund the credit card and take a debit card payment. They said that charging the credit card was a booking.com policy but I have used booking.com many times and never had this issue before.

Fordeler: I always like the facilities for children,staff and good food

Ulemper: I ask twice for my two single beds to be united because they were spliting and i couldn't sleep so well with my sun and husband,reception staff were not to helpfull

Fordeler: What a pleasure to stay where we were happy to stay about hotel 90% of our visit..

Fordeler: Facilities and team are great. All inclusive so you know what you are getting but to be honest the food was very good. Wide selection and restocked continuously by the chefs on their stations. Would recommend.

Ulemper: Alcohol very weak- you can drink all day if you wanted to. Nighttime entertainment was disappointing but during the day they all worked hard and got everybody involved.

Fordeler: The fact that it’s all inclusive

Ulemper: Since it’s all inclusive and they’re serving food from around 7am until midnight at different restaurants you can only imagine the ton of work to put in. For every meal you get the best quality of food if you go in the first hour. The last hour of every meal the food sight is not really that appealing. The pool was always extremely full that we have never used it. Some of the pool tables don’t function properly. It’s convenient if you have a family or going in a large group. Don’t recommend for couples who are looking for a quiet getaway