Grand. Our 6th floor (away from elevator) room very quiet. Concierge excellent. Small bathroom. Toilet-sink-shower w/o space between. Avg sized rooms. Fitness center a bit below avg (equipment amount & range) for hotel size/status. Expensive.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
The hotel in located in Downtown Vancouver, walking distance to many Restaurants ,shopping and Cruise ship peer. Location ,Quality of the hotel rooms.
Everything was generally good except for the wifi and thermostat in the room The "free" internet service in the room was unusable. I could connect, but the connection would drop after a minute or so. Could not reconnect without rebooting my laptop. The process would then repeat itself. Called tech support, who wanted to make configuration changes to my computer. Given this property is the only place where I've ever had a problem, I declined -- and went down to the lobby to use Starbucks' wifi. Also, could not get the room cool enough. Woke up in the middle of the night perspiring. A find this is a common issue in hotels these days with the occupancy sensing thermostats, but at this property the issue extended even to active periods in the room -- even with the temperature set to 65.
wonderful staff. Extremely helpful. Expensive food offering. We did not eat at the hotel due to high costs.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Beautiful hotel and location Restaurant is excellent Try to do a breakfast package. Well worth it.
Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.
Great location, polite staff, very comfortable bed, The bathroom a little bit too small .
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty. Wifi should be included at no extra charge.
It's in a fairly convenient location, with a pretty lobby, clean rooms and a nice pool and hot tub area. There is 24 hour room service and the food is pretty good. They charge extra for wifi, they charge extra for using the business center (but you can ask the concierge to print and they will not charge you). I did not find the front desk to be friendly or accommodating. The double room is essentially two twin beds. The rooms are rather small.
We were pleased to discover lovely furniture, richly coloured carpets, wall coverings and draperies. Delivered the feel of old-world Europe! Great experience overall was further spiced up with small surprises- delicious, relaxing camomile tea became our soothingly nightcap, and an excellent in-room African blend coffee started the day off right. Also happy to find the bedside clock with a built-in smartphone charger/mount - all too rare in hotels...
no slippers in room ...
The hotel was clean, comfortable and quiet
They are not cat friendly. The room we stayed in allowed our cat to run up into a crawl space including the ceiling and potentially the walls and ceilings of nearby rooms. This was a living nightmare, as she disappeared for close to ten minutes while hotel staff had no idea what to do. I'm sure the hotel is lovely if you don't have a cat, but if you do, avoid this hotel at all costs.
Location, helpful staff and access to fitness center were excellent. elevators and carpets ingeneral (rooms and aísles) are very deteriorated.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Staff were really helpful and friendly it's an older hotel but the suites were reasonably priced and clean The location was amazing and I could walk to s the great shopping on tobdon and yaletown as well as the aqua bus to go to Granville idkxnd Not much! The room service was good,food tasty.
large rooms, lots of space, great location in heart of Vancouver city