Vancouver Hoteller

Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous

the curteous staff, efficient, friendly, helpful and obliging we had bad weather

This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.

Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing

Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.

great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!

Beautiful place to stay for my first time in Vancouver. Close to everything downtown.

convenience location Extra charge for everything. food is very expensive

I'll come back to this hotel . Everything is

Loved being in the middle of the action on Robson street & walking to all of the shops. I did not like the tiny bathrooms.

Great upgrade, the view of the City was great.

The location is 2 blocks from the harbor, easy walk to convention center attractions as well as harbor walk to nearby Stanley park. The hotel, though very nice is showing its age, mostly in exterior architecture & room hallways. The pool/spa was a bit dirty and not very well lit. The lobby makes a great first impression but diminishes with interaction with the rest of the spaces...

Pinnacle is clearly an older hotel that has had a high style interior makeover. The lobby, cafe/bar and the guest rooms are all very stylish. For quite reasonable rates our room had harbor and convention center views. The room and bath were nicely appointed. Quality coffe was offered for the morning The exterior is lack luster and the elevators have not been upgraded and feel a bit rickety. Our room was a hallway away from the core and we could hear them on and off all night. All in all it out performed expectations.

Excellent access to the cruise terminal. A very comfy environment. We walked and used public transportation to make our way about the city, staying 3 days and two nights. We had no negative experiences or observations.

1/ Location 2/ Friendly, helpful staff 3/ Great view from the breakfast room. 1/ Parking was a joke: expensive, very poorly laid out, difficult to find the way out and the way in. 2/ I found that $20 for a continental breakfast left me inclined to eat more than normal in an attempt to get my money's worth.

We stayed here while attending the Sea Wheeze festivities. We loved how close the location was to the convention center and the Stanley Park since that was where most of our weekend was spent. It was very nice stay. Would definitely stay here again.

Great location. Great hotel.

Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!

Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.

The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty. Wifi should be included at no extra charge.

Location is great for Robson st shopping and eating. Parking and the Internet is expensive.

Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!

Beautiful hotel. Great Location. Friendly Staff.

Size of room and amenities

Great location, great facilities, starbucks in the lobby, super efficient elevators so getting up and down from high floors is easy even during the busiest periods, comfortable, spacious and well appointed rooms, excellent service from staff at all levels. An outstanding experience.

A lovely hotel - great location and fabulous staff

They refused to honor elite status or give Hyatt points for the stay. I am old Diamond member which is now called Globalist. But no privileges are extended for those booking through Kayak.

Great service and high quality rooms. Rooms need more plug ins, especially since one were found near the desk.

Breakfast was great! Rooms were clean and spacious.

I accidentally left my wallet with my drivers license and credit cards and money in the room. The housekeeping staff was excellent in their professional conduct. The maid took the stuff to the housekeeping department. The lady there was very helpful. The entre contents were returned to me. I truly appreciate their honesty, integrity and helpfulness. I always expect to have a great stay at the Hyatt hotels, This made it even better.

Accessible to everything , nice staff , The Grain Bar is awesome , Starbucks on site . Fantastic , would highly Recomend it to everyone I know and will definetly Come Back and Stay None

Best hotel for service and ambiance in Vancouver nothing

Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.

The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.

Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown

Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location

excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV

It was a beautiful hotel and was reasonably priced.

cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!

The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.

The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad

The staff was impecable and very attentive. I would stay there again any time without thinking about it No complains

The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!

Great hotel,location staff etc. stay here and you will have an awesome time! Aloha

Bed was so comfortable I didn't want to get out of it!