Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
Suite was beautiful
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Location was most suitable to our needs Freindly staff
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
The location and views were superb. Also nice little shopping arcade within complex with reasonably priced jewellery. Being charged to use internet facilities and having to pay for bottled water in room!
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel. Would have preferred a loveSeat to the two arm chairs in the room.
Hotel staff were very friendly and accommodating. They were professional and courteous and made checking in easy even though our reservation didn't register accurately in Delta's computer system. They thought we would be checking in the day after we actually arrived. Alison at the front desk was able to check my confirmation email and fixed the issue right away. Parking company associated with Delta Vancouver were terribly rude and unprofessional. Parking attendants were not friendly nor helpful at all. They made coming in and out of the parking structure frustrating and annoying.
Staff was very friendly and super helpful! Will love to come again!
All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access. Price goes up if you try to stay an extra day
The staff was very friendly and courteous. Location is very close to subway train and Cruise ships.
Staff is wonderful could use some remodeling and updating of furniture and facilities generally
Great customer service
Excellent location in downtown Vancouver. Parking is on site in a garage, but a bit confusing to find. Sofa in room was old and broken. Early 90s decor, but clean..
Everything was great no problems
Beautiful, clean hotel. Spacious room with great views. Excellent service
Great location by Gastown and near train to Granville sand Yaletown. Super friendly and helpful staff. Would stay here again. Offered upgrade at checkin for better room and continental breakfast and evening snacks. Food was mostly mediocre. Room was nice with deck, but near lounge area and heard doors close constantly.
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
I liked the breakfest Hotel conditions
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
Very helpful and accommodating staff. We were able to have an early check in which was very helpful. The location is convenient to a major transportation hub. Noisy night club next door
Below expectation. Highly priced for this kind of room. On 12th Aug we stayed in Best Western Down Town Drake. It was excellent for the price paid. Room looked old & not clean. Semlly room.
Good location Outdated and dirty.
Convenient location to cruise ships. Front desk staff was the best.
Very good location, right next to the Exhibition Center,transport hub.And It is very close to the sea.
location is perfect the room smelled old, musty and like mildew. it was clean, so i couldn't rate it low on that and it was comfortable except for the smell, so i downgraded both those categories by one notch to reflect the awful smell. room was very small and hard to fit our luggage in an easily accessible way.
Very convenient location for getting to the convention centre.
The front desk staff were friendly and accomodated our early arrival. They were also very helpful with transportation, dining and area information. Our room was clean, affordable, and in a great location for visiting downtown Vancouver. No views here, window a/c unit, and one small elevator.
the valet and luggage storage.
Location.Manager was helpful. Offered to change our room because of view and finally exchanged it for a late check out! Room was small, window to dark wall. You could not tell whether it was sunny or cloudy! Noisy very early in the morning. It appeared to be a passing stage for cruising ship passengers and when a room was empty, it was cleaned even if it was 7AM with vaccum cleaners noise, etc.
good service; very nice staff; good breakfast
Rooms were good however lighting was poor. Near cruise port and near public transportation. Mary Castelo
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
Could store luggage there after cruise Nothing
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
LOVED THE Location and loved this Hotel! BEAUTIFUL
Excellent service and attention to detail
Great room. Comfortable bed. Late night room service was excellent!
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!