Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Very expensive for an "overnight" hotel
The location was very handy for us.
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
all of my stay no english breakfast
easy to find and to use the restaurant at night offer a poor menu
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
The whole experience - staff - accommodation - food N o
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
No Air Con in room only a broken floor standing fan.
very pleased with all areas of the hotel ,i have no complaints at all.
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Noisy bar area with leaking roof
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The high standard of service
God beliggenhet i forhold til jernbane, buss og sentrum. Deilig frokost og gode seng. Valuta for pengene!
resepsjonisten var opptatt av å vise oss Southampton. Gav oss kart og viste oss litt.
Vi bodde bare en natt der men servicen var bra. Vi kom hjem fra byen, de hadde stengt baren. Men de lot oss få handle likevel.Utrolig bra. Kjempefin frokostbuffet.Vi kan godt tenke oss å bo der igjen
The staff were very helpful and friendly. The noise from traffic during the night
Very nice decor Much to noicy - My room was right above a very busy street
Car parking was poor. Only just enongh spaces
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
As described- lovely rooms, friendly service, well located. None
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
room, staff food nothing
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
Stillt og rolig hotell, ganske sentralt
Sentral belligenhet. Grei standard. Personalet var hyggelige og blide. Rommene ble dårlig ryddet. Kaffekopper ikke vasket etter bruk
Vennlige og behjelpelige hotel personalet Hotellet hadde ikke mulighet å severe mat på kvelden. Fikk feil opplysninger om bespisning på restaurant ved siden av, nemlig at mat kunne fåes fram til kl 24.00. Dette spuret jeg om ved booking men, restauranten stengt da vi kom fram
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Free Parking Cost of Food & Drink
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Position was very good and we checked in early with no problems
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
It was in bad shape, carpets dirty and in need of decorating
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
Good breakfast, staff friendly. Afternoon staff not especially familiar with points of interest-but wifi available. Fair value for cost. Nice sitting room first floor with pleasant patio. Walking distance to many restaurants. Would book again-if traveling alone Thin walls-easily heard tv from other room-loud for heard of hearing guests til 10:30.
efficient, clean, comfortable very few shopping facilities particularly since it was not near local shops
The location of the hotel was perfect. Just off the motorway, but set in lovely wooded gardens so therefore not much noise. In fact, no noise, with window closed! Breakfast was great, plenty of choice and something for everyone. Would def recommend this hotel, and would use it again myself.
Very nice room. Good breakfast. Staff not very welcoming. I was charged for a newspaper I did not receive or order. This was however resolved. A couple next to us in the queue had also been cahrged for a paper they ahd not ordered. They ahd had it left by their door. they were asked to return it at the desk when they requested a refund, which I did not think was reasonable. I did not like having to pay to park, when it was the hotel's carpark and not in a particularly busy area.
The food, the bar seating and the room. The swimming pool was small but made smaller by half being sectioned off for swimming lessons.
Very clean, well laid out hotel, near to southampton for our cruise departure. Would stay again with no hesitation. Great breakfast with lots to choose from. Hotel entrance can be tricky to spot on roundabout. No issues at all
The hotel was very comfortable and in a great location. The room was clean and had everything we needed. The waiting staff were very friendly, and the breakfast was lovely. The room was quite dark and there was no minibar. The television had a terrible reception and there was no guide as to what channels were what. At breakfast, the glass I was given was dirty, and I did not have a full set of cutlery, I had to request this. The waiting staff were very friendly although the receptionist was verging on rude. There was persistant banging throughout the night which kept me awake. Also, the food in the restaurant was overpriced and not of brilliant quality.
Friendly staff in bar area After ordering pancakes for breakfast, asking 3 different staff members to check for them and waiting 1 hour still not to receive them, total shambles
It is well placed, the staff were welcoming and the facilities were good. The rooms were well equipped There is a fair amount of noise thruogh the night from the motorways but if you want easy access to the motorways, that is the price you pay. It was unpleasantly noisy but more a good excuse for an insomniac
The location was excellent and the staff were extremely helpful at both the reception and lounge/bar area
Excellent reception, good food, nice room, nice pool and fitness. Materass awful, bathroom not ventilated, WC flushes poorly, WiFi internet cost 15 GBP
Hotellet var helt greit, kanskje ikke for de mest kresne. sikkerhet mot tyveri ikke helt topp, dårlige dørlåser. Da vil jeg igjen nevne sikkerheten og dørlåsene.
Hotellet er meget sjarmerende med sitt viktorianske preg, og resepsjonspersonalet svært imøtekommende. Beliggenheten er ideell for alt en måtte ønske å foreta seg i sentrum. Personalet ved frokostserveringen var svært effektiv men kunne godt ha kostet på seg et smil eller to. Det hadde hevet stemningen i den intime frokostsalen betraktelig.