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Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
Great location, nice staff and good price Small rooms and not cleaned thoroughly; beds not very comfortable, shower not consistent, and thin walls
The breakfast was good, the live music and bar were very nice, the staff was very attentive. Check in time of 2:00 PM is very late. Check out time of 12:00 PM is very early. Wireless internet access should be free like most hotels in the US.
Location It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.
Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also
Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks. I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!
A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.
Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff. Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.
The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay. Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...
Excellent personal service. Beautiful modern design. Great location. Expensive.
Being at the center of Sao Paulo The room was too small
Friendly staff, good breakfast. Renovating the gym and swimmingpool, so no access. The rooms are old and needs to be renovated!
The rooms are comfortable and spacious. I liked the wooden floors. The staff is very helpfull and kind. An excellent breakfast buffet.
the size of the rooms and location the rooms need a uptodate, internet did not work , the staff need more training, and if you have a visitor comming to your room They will charge you R$ 70,00 that.
We' ve seen the staff people at the breakfast room cleaning up the tables with used napkins at the two mornings we're there.
Bad quality sheets
nice warm shower, strong current the fact 4 each friend I took 2 my room, I had 2 pay 20 euro extra, even if it was 5 minutes, due 2 'double room/single use' policy...
Hotel is secure and clean. Location is excelent. Very near and easy to reach to Avenida Paulista (5 minutes by foot). Kind and helpful staff. Rooms are large.
Location is good. Close to the Paulista Avenue. But you shouldn't walk in the streets when its dark. Hotel staffs are very rude and there is nobody to control them. So they can talk and treat you as they wish and there is no place you can complain them. And also don't expect European Standards from this hotel.
the rooms are big I had problems with the water in my room
Location is excellent. Very near to Avenida Paulista (5 minutes by foot) which has shopping centers, restaurants and cinemas. Hotel is clean and secure. Rooms are large and comfortable.
Location. We always stay at Jardins and this was the only hotel availalbe. This was not good value for the money.
excellent location, good sightseeing from the restaurant
Comfortable Very little english spoken at this hotel.
Good Staffs.Good view of city area.Wide room. Good sleep. The same breakfast every day. No vegitables at breakfast. Rather small pool. There is only microwave oven in the kichen.
Apartment a little bare of carpets/rugs and there were no Hangers for cloths in wardrobes. Otherwise good.
Central Sao Paolo Food restaurant disaster and very expensive for what you get.
Roomy accomodations and great location close to shopping in a nice area. I liked the fact that it had a balcony and a kitchenette. Breakfast was acceptable but the food I ordered from the restaurant for dinner was terrible. I ordered dinner from room service one night and could not even eat it. It was fish and vegetables and tasted and smelled so bad I threw up. When I told the front desk, they did not offer to take it off my bill.
The staff were exceptionally helpful and courteous. I think the reviews I read about the smalleness of the room, the bad food etc are unlucky personal experiences. I found the breakfast and dining in the restaurant both excellent.The location is perfect. I did not like the fact that there was no way of making coffee or toast in the kitchen. There was not even a knife to make a sandwich.
The rooms need updating, and for the price, it is much better value to stay at a Mercure or similar. The assets are the top floor restaurant (view) and gym facilities. Overpriced for the quality of the room. I think the term "Luxury/VIP" used for rooms is quite misleading. This extra charge is basically only for a television/DVD combination, it seems. I was expecting a better room than the standard ones. This was not the case.
Locality and ease of walking to main shopping areas. Staff do not speak English . Front office manager was the only English speaker. Restaurant food was not good. Noisy neighbors with doors slamming at night. Nothing luxury about the luxury room.