really nice hotel, lovely pool area, nice room and great choice for breakfast
The location of the hotel is excellent, near the city but in a quiet setting with plenty of parking. The breakfast buffet wonderful although the food could have been hotter. The rooms need to be updated.
We stayed in a family room at the Kingsmill for 1 night in July with our 4-year old and mother-in-law. It was the perfect size with a large bed and 2 bunk beds. Bathroom also had a shower and bathtub, great for the little ones. Staff was super friendly and breakfast delicious. Great choice!
Size of the bedroom and comfortable bed Service in the restaurant was a little slow
access to spa / pool was good.food excellent jacuzzi bath in deluxe suite not available!
I liked the comfort of the rooms and the friendliness of the staff. I would have liked a bit more variety cfor the dinner menu
You have to pay for Internet......
leisure facilities. room was gorgeous, loved terrace and french doors, felt very high quality, good breakfast and good times for food and check out
The staff were very friendly and informative and the food was well prepared and presented
very friendly staff and excellent value for money. well situated for exploring inverness amd surounding area nothing
Very attentive staff, friendly. The room I was in was had the central heating vents outside my window - very noisy, good not leave the window open, ruined the view and spoiled my comfort. I will recommend but I personally would need a different room before agreeing to stay again.
Breakfast was excellent, hotel was stunning and scenic location. shower left alot to be desired, no cable tv as adverised and parking was a nightmare.
Standard of the eveing meals and breakfast Lift out of order
Convenience - location to the city centre The breakfast room was cold, probably the air con but when it is freezing outside a warm breakfast room would have been more comfortable
The bar was very comfortable, hotel has a traditional charm Nothing comes to mind
Room was efficiently set up. Bath was up to date. Public areas lacked warmth. Breakfast was efficient but not as pleasant as some of the competition.
Located half a block from Rocpool's Rendez-Vous restaurant, where we had reservations. The breakfast! Also, compared to other hotels, price asked is way too high for what we get. No parking space provided closeby to unload suitcases from car.
very relaxing the heating in the room could be better
Central location and value for money.
It is in a great location and the staff were very helpful You could hear every step and door close on the the floor. There was no room darkening shade on the window, so light streamed in at 6 A.M.
Offered single accommodation at a reasonable price. Comfortable lounge bar serving good quality simple light meals. Coffee rather weak and luke warm at breakfast and poor quality bread for toast.
Our party enjoyed a comfortable stay and an excellent breakfast.
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
The food was fantastic, all staff were very attentative, Excellent all round Room was very cold on arrival took a long time too warm up. Sharing platter for 2 to start only 1 scallop and 3 prawns ??????? but plenty of everything else
I think is a good location, overlooking the river and close to the centre of Inverness. The double superior room was spacious and comfortable. Great breakfast in hotel. Good powerful shower I think the executive double rooms are too small, fortunately we were moved to a superior room since our television was broken. This was a much better room. Also is a shame that there is no swimming pool or beauty/spa area
Quiet & friendly no 2 point plug for RSA appliances
Living in Edinburgh we were in Inverness overnight to facilitate a visit to a Nursing Home in Dornoch. We wanted an overnight hotel, reasonably central, to facilitate bus journey to and from Dornoch. This worked out excellently and if we are doing the trip again we would want to stay at the Glenmoriston.
Good quality room service food Would have liked to have had air conditioning - the room was a little stuffy even though the weather was not warm The windows opened - which is fine - but I cannot sleep with open windows.
As a single female traveller I felt welcome, safe and secure. Staff went out of their way to be helpful.
Staff were very friendly and welcoming. I had my room upgraded - though the building was a bit of warren so thought I was perhaps going to end up in another building, but it was just the extension of the orginal house. Standard of Decor within public areas was very good and of a standard you would expect Although in an upgraded room, I struggled to see what the "extras" where apart from bathrobes. I have stayed in other hotels in Inverness who have similar standards of room and are lower priced.
The helpfulness of the staff Nothing
Excellent restaurants, comfortable accommodation.
Utrolig hyggelig betjening på hotellet. (staff + 10). Lett og ta buss i området og forflytte seg til serverdigheter./Loch Ness)) Veldig bra hotell.. Rent og pent.( ikke teppe på golvet-og badet.) Anbefaler det absolutt... For den som røyker..god bakplass m/terassevamere.. Anbefales... Etter kl. 2100 (norsk tid) ikke lov å nyte pils ute, Hotell regel. I am sitifsayed.... En haug med barer og fasiliteter rundt hotellet .Kjempe kjekt å bo der...Tor H.
The ambiance of the whole place was special.
Nice and quiet neighbourhood with beautiful views and great location. Breakfast: from a hotel like this you expect a better quality of food. Our Scottish breakfast was served swimming in oil.
The history of the facility
The setting, the hotel itself and the staff. The warm atmosphere of the drawing room.
atmosphere excellent. food excellent. staff friendly and helpful. overall excellent. location scenery excellent no guinness on tap :-)
Exceptionally friendly and professional staff; stunning waterside location; fantastic wine list; spacious, well-appointed room. No
The hotel has a magical appearance that is not let down by the experience. We enjoyed the food and the view over the lake from the dining room.
Comfortable cosy atmosphere and relaxiing location. Great service - patricularly for baby.
Very luxurious, open fires-perfect for winter weather, friendly and helpful staff, very clean and comfortable room.
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
Top class hotel
The staff was extremely attentive. Floors were very creaky and loud in the room.
The rooms are excellent, and the staff are very helpful, the whole experience was superb
Store rom med atmosfære, beliggenheten(nærmere jernbanen kommer man ikke)
Hotellet ligger svært sentralt og ved siden av jernbanestasjonen. Hotellet har en atmosfære av skotsk historie og tradisjon. Gode senger og godt renhold.
The hotel was warm,friendly and well located for exploring the city and countryside. The pool was lovely, very clean and large enough for a good swim. Great rooms, with plenty of storage space and well decorated. There was a turkey and tinsel party there which took over the lounge area so a drink downstairs was impossible.
Very nice room and spa facilities
The room was spacious and clean. Staff was friendly. Good location. We booked a double room overlooking the river, but it was actually facing the other side.
The location and room size. Dreadful food, the previous reviews were right!
Very good Spa facilities Dining room is geared to coach tours, would be better for the longer term residents if they were in a separate area
Position plus the general cleanliness of both the bedrooms and the presentation of puclic rooms The evening meal was dreadfull. The menu was very basic but the quality of food was probably the worst I have ever experienced in an hotel. I took one mouthful of the main course and left the restaurant.
excellent location and lovely room
Location in Inverness
The food was good and resoabley priced location ideal spa facility an added bonus which we used,m had a great time some of the staff could get some training in communication skills with their guests
Rommet var helt greit, personalet hjelpsomt, gratis stor parkeringsplass, hotellet har egen spaavdeling og trivelig lobbybar. Beliggenheten er ikke så sentral som de oppgir, beregn minst 15 minutter gange langs motorveien inn til sentrum. Greit hotell men kann ikke helt forsvare prisen.
Nær by sentrum av en by. Enkelt å finne med parkering. På trafikkkryss for utforskning av et stort geografisk område. Manglet skikkelig stol på rommet. Decor burde være lysere. Maten på restaurant var ikke verdi på pengene. Alt for mye bråk på sen kveld/natten i korridorene (dører som ble ikke stengt stille !!!!! Lørdags natt). For tynne veger mellon rommene.
We were working at a fair in the evening & during the next day so it wasn't a holiday! However during leisure time we relaxed immediately. The cuisine was fantastic & the staff friendly helpful & courteous It wasn't longer!
Everything was better than expected except the Head Waiter. Had to complain about the "Head Waiter", and I use that term loosely to describe him.
Very fine hotel with style.
The attitude of the staff; helpful,friendly,genuine. Quality of the food. The breakfast was superb.
comfy bed, courtesy water, whisky & chocs bathroom cold, nowhere to use phone charger, charged extra to use credit card, felt we had been put in attic room as not paying full rate and hotel was quiet
Hotel location, staff professionalism and politeness. NA
Very peaceful location. Comfortable bed. Lovely dining room with tasty food. Staff friendly and pleasant. Bedroom was cold on arrival but did heat up quickly. Bathroom large and very cold - heating in bathroom inadequate. Did expect a few more luxuries in room for a 4* hotel e.g. robes and slippers.
The staff were very friendly and very helpful. The hotel was very clean and very tidy Nothing
The standard of service was excellent, the staff were genuinely helpful and interested in us during our stay.
the room and facilities in the room were 1st class the highland breakfast in the morning was pretty average
Overall a fantastic experience! Homeowners were very friendly and kept their house very clean. I have stayed in many B&B's over the years and Avalon is at the top of my list. Location is just under a mile into town so we walked in. We would stay again
Staff was great, fOOD was great!!
It was a comfortable and modern, well designed Guest House providing the facilities expected for the price range.
Excellent staff, room and breakfast.
My family stayed here for one night and found the rooms well appointed and clean. The owner was lovely and the breakfast was excellent. I would stay here again.
my room was superb [better than most 4 star hotels] the proprietor was excellent breakfast was ten out of ten