nice place but ridiculously slow and expensive internet - when are they going to include free, broadband wireless? nice place but ridiculously slow and expensive internet - when are they going to include free, broadband wireless?
Price of internet at 256 speed or 512 speed is outragous! the free service is of 64 kbt !
location, great breakfast buffet, excellent low priced offer, young abd friendly straff
Beatiful neighborhood, but not centrally located. Terrible service: backed up toilets, broken air conditioner, no towels at pool, etc. We were not the only ones to have this experience. This is a nice facility with poor management.
the service was excelent
Location, friendliness of local staff, ositive general atmosphere. There should be more brochures,magazines, books on tourism attractions and what to do in Sao Paulo. There were none available in rooms or lobby. Staff should be better informed of addresses (restaurants, coiffeurs, etc).
Clean hotel with good facilities Expensive, with charges for everything. Local calls were very expensive. I was charged more than $50 for a few local phone calls. Most expensive I have seen across the globe.
This is a modern, international hotel with english-speaking staff. Our room was spacious although the toilet/shower area was quite small. Breakfast was very good with superb fresh fruit and a mix of cold and hot meats etc. Staff were invariably helpful. We found that there wasn't enough storage space in the room. We were, however, in the hotel for 7 nights so we came with quite a lot to store.
They only have internet at 64K. If you want more bandwidht you have to pay R$30 per day for 512K.
Roof top swimming pool and view from roof top.
location , room size , beds very confortable only the bathroom was very small .
Basic facilities, clean, location, friendliness of staff. Positive general atmosphere. Expensive internet service. No many informations about attractions and what to do in Sao Paulo.
Modern hotel, in upmarket, safe, area of S.P. Twenty-plus floors with good gym and pool on the roof. Good facilities in room and balcony (only up to tenth floor). Powerful shower, comfy bed, good breakfast with short-order cook on eggs, waffles and pancakes. Plenty of bars and restaurants in walking distance. This could just be me, but I got more mossie bits in one night at the hotel than in the 10 previous days all round Sao Paulo and Rio states...despite my "jungle strength" spray! Beware!
staff tried hard and location good pretty worn out. not 5 star facility as advertised.
location in Jardim Air Condition to low
Was happy with room, room service, and especially hotel gym.
Despite having do not disturb on the Room Door - woken by Room Service who responded to the wrong room. Complained but no apology forthcoming.
Practical hotel for business. They charge you for all the extra's: early check in, gym, water, internet... There is nothing to do in the neighborhood you need to take a taxi for everything.
all of them check in saying long
the view is stunning I was not amused when the room that I had booked for 220 Reais through Booking.com was all of a sudden 298 reais.Further the internet charges are 30 Reais a day (around 11 euro) which is ridiculous - should come free.
The bathrooms are great. Best shower. Great location for business and airports. Price should be more competitive. It is expensive.
very nice hotel in a good location for business travelers with meetings in Sao Paulo. excellent staff, rooms, bathrooms, breakfast.
Service was excellent and friendly, good location for visiting Sao Paolo
Weekend(Sunday) room rate is high. This will become an issue for my next hotel choice if the same conditon(higher rate on Sunday) will remain.
The staff could communicate effectively in English, which was a tremendous help to non-Brazilian Portuguese speaking guests like me. The location is central to the city. Housekeeping cannot be reached at certain hours (for example, between 7-9 pm in the evenings). The calls to this department will go unanswered. Some of the towels are not inspected for quality checks and they are stained from use. I encourage the hotel to conduct thorough checks and discard those whose stains cannot be removed from normal laundry washes.
The hotel is modern and up to international standards for a business hotel. The staff aim to please and are generally quite helpful The hotel is located in a poor neighbourhood. If you are there for a convention or business meetings you will probably not even notice but if you have plenty of leisure time on your hands the immediate area is very down at the heels. It gives the impression of being rather unsafe but I didn't experience any problems other than tripping over homeless people.
very nice modern style, well organized and operated well no buffet breakfast included in rate, seperate charge of R$26.00
Nice people, clean room, good location for business (sao paulo downtown) Rooms a bit too noisy, no indication of the hotel's name
nice hotel, comfortable room, convenient location no buffet breakfast included in rate, seperate charge of R$29.00, internet although free, only at a very very low 64k speed which is useless
the location is near to almost everything it doesn't have a disco to go at night and the area is somewhat risky at night
Convenient location. Fair price. Flexibility with check out. Staff.
People on the reception desk accepted to deliver a room ahead on schedule. The bathroom needed to be renewed.
Very helpfull staff,good breakfast
Big rooms I arrived around 8 am morning time and they will not give u a room before 12 am even if while waiting many people made their check out.
Todo me agrado. El hotel esta muy bien cituado y ofrece confort y comodidad. Muy buena relación pago/servició. La calidad de la comida en el restaurante. No es la mas mala. Pero podrían mejorar mucho mas.
The Hotel and Staff were efficient and cordial The location was fairly good. I liked the fact that you could control all the amenities in the Room from a Remote. It was practical and environmentally friendly. The Desk Area is perfect for Business Travellers. I didn't quite enjoy the Water Closet and the Toilet facilities. I do understand that Brazil wants to be environmentally friendly but when it becomes difficult to flush down Toilet Paper, then one has to blame the Manufacturer.
Breakfast is ok and the fitness centre is good The rooms are average for a 3-star hotel...; if you are thinking on a 4-star one, then Pestana is not up for it.
Cleanliness, location, services, facilities, good food and a friendly staff.
The room was clean and pleasant and comfortable. The location was very good and the staff was very helpful. The room was chilly and the aircon could not be adjusted. The hot water was not very hot, as a result one had to shower very quickly. Some of the kitchen staff could not speak English, which made communication very difficult.
Excellent location, and very customer friendly staff. Breakfast was a bit poor for the price they charge.
Outstanding location. Great stuff. Nice room. The wall paper should be changed
Room with fair square footage and comfortable bed Room wasn't neat Bed poorly made Room had a rugged carpet Bad shampoo No golf channel
Awesome view from Estaiada Bridge in São Paulo and location. Staff always kind. Recommended!
The fitnees center, restaurant and service.
The location and access to public transportation.
I stayed one night on my arrival in S.P. and another on my departure. It is a great hotel, staff speaks good english, courteous, and helpfull. The rooms aren't the largest I ever stayed, but for Sao Paulo standarts is pretty good. Modern, nicely appointed. The location couldn't be better, 3 blocks from MASP and Trianon Park. Breakfast included was great, all kind of breads, pastries, juices, cold cuts, fruits, yougurt, coffee, tea, milk, cakes, eggs, bacon and more...
The Hotel exceeded my expectations, with the very helpful and nice bellman to the staff behind the desk.
Good location. One person at the front desk to take care of all the guests.
Hotel is very good, new and well located.
Food, accommodations, and staff were excellent!
nothing to be mentioned the room is big but not nice. the localization is in a very busy area and the window's view isn't good. it's also noisy. it's too noisy to have the windows opened.
That hotel was good. The room was nice, and the sheets were so clean. The stuff was very kind. That place was not convenient to go to other spot. .
We loved the bed and the shower. Breakfast was delicious.
Friendly staff. Good location. Good shower. Dirty carpets in the corridor and in the room. Also curtains were dirty.
service is good, the location is very conveninent
Quality of the room, facilities, bed, cleanness Swimming pool
You have the best restaurant, with exceptional selection and quality.
The location near the centre of banking and commercial companies was excellent. Also it is only a short walk to a very large shopping complex, and nearby streets have a good range of restaurants. Large modern room. Very good buffet breakfast. Helpful staff.
Breakfast - slow to refill
Good location, attentive staff. Pillows and mattress very hard. Hallways need an update, carpet frayed.
The hotel served our purpose very well. The location was perfect for our needs. There are several restaurants near by, the neighborhood is safe, the staff is very friendly and helpful. There is a little coffee shop in the lobby that had great coffe and wonderful desserts. I thought there was a jacuzzi at the hotel, that was in the website and there were signs indicating that there was, but they removed it over 5 years ago according to the staff.
The staff of this Hotel, the name Mr. Mauricio was very bad attending about my comments regarding the wake up call. I'm really afraid about his attention.I will update this information in Japanese Committee to take care when they use this Hotel.
Placement and accessibility non
The location. The service.
Excellent location close to beach. Many nice restaurants within walking distance. Staff were friendly and efficient. Free wired internet in rooms was fast. Rather old rooms, and a little noise from the street.
Very well located,just one block from Paulista Av. and in Jardins area. Efficient and helpful staff (except loudy housekepers!). I recommend!
best hotel that I have stayed in Sao Paolo!!
Breakfast and position No
Free Internet, total safety, breakfast, room service, big room and confortable bed. 1.- I called maintenance technicians to put the video channel for my camera. They came and did not know how to solve the problem. I am still waiting for them!!! 2.- Too strict with check out time. I had to pay half a daily rate for a few more hours after being one week in the hotel. 3.- They do not accept any Frequent Traveller card as they do in other countries.
Very pleasant hotel & well located. Rooms smallish but everything you need. I would probably choose to stay there again. All the extra taxes etc which came on top of the price I was quoted or on the price for a meal in the restaurant.
Nice room and good staff service The gym wasnt big enough
I go to the hotel a lot and sometimes I check in late. It would be nice that when i request a simple upgrade, the hotel would accomodate with this. I have asked many times and I have been denied many times. Other than that, the hotel is great (Tryp Paulista) and the other hotels of yours I have stayed at also.
Close and convenient to bus station. Possible to walk, but with heavy bags, we took at taxi for R$8.
By local standards this is a good hotel. Very convenient to the Expo Centre but far away from most other places of interest. Friendly, helpful staff. The rooms were a little tired and could do with an update.
Proximity to a shopping complex Poor concierge
Optimum Location for bussines, near a expocenter norte pavilion
The hotel is just a 15-20 min taxi ride from the airport. Room was big and comfortable. We stayed for 1 nigth as a stop-over. Wifi not for free and breakfast not included
Breakfast not included was disappointing
Very close to Expocenter 10 min. walk also very close to a good shopping center and big supermarket Staff are not so friendly and hotel location is very far from most of the attraction sites and the city.
No free wireless connection
Good service at check in and in restaurant and good music
Close to the Exhibition Centres The area around
Great hotel with very helpful staff, convenient location and excellent breakfast. Extremely good value for money, and cheap internet.
Excellent price/value offer, perfect breakfast
on arrival a drink for the whole party, after 1 day staff knows you by name and pay more personal attention to needs, no problem to get 4 hours later check-outs for 2 rooms.
Staff was very friendly, exellent food (Feijoada!), very well situated for shopping. We stayed in São Paulo during an extremely dry period with a lot of smog in the air. We had a room on the 6th floor. We had to sleep with all windows closed in order to avoid the smog entering the room at 5 am. Earlier that week we stayed 3 nights on the 10th floor and that was (of course) much better.
Everything was nice. The staff was very friendly and motivated, the room was really good, the location was excellent... I guess they should have WiFi in the rooms, and included in the room price. But they have internet in the rooms and the price is alright anyway...
Good, clean facilities; very helpful staff Rooms as well as lobby were quite small.
The staff at the hotel was fantastic and they all spoke good english which made our life so much easier. They all did their utmost to make our stay a pleasant one. Locatated in a very nice area in Moema.
Clean hotel, nice staff, excellent breakfast (best I had in Brazil in 5 different hotels)
Room size was very comfortable; balkony is a plus
Comfortable Rooms, great breakfast, friendly staff nothing to complain about
At night the reception team is not so motivated and enthusiastic, but the girls during the day are fantastic.
no wifi in the room. the cable internet was charged and very slow
Very well located, excellent room (large, clean and comfortable), delicious breakfast and a superbly efficient and cordial staff. I strongly recommend.
to provide the rooms with wireless internet and increase the internet speed
The staff is very friendly and attentious. Very relaxing, with all the infra structure.
The very high standard of service the hotel delivers When I arrived, the hotel was under overbooking, therefore I had to be transferred for another hotel, for the first night.
Very good location, comfortable hotel, price-quality outstanding, friendly staff Partially staff lacks on qualification