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It was close to the town making travel to central london easy. very small room.
The main evening meal was poor in relation to the high price they charged
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
Staff were very friendly.Breakfast was excellant. Dinner was first class.
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
cleanliness , location and facilities no
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
Flott beliggenhet, stille og rolig, men med kort vei til transport og bysentrum. Kan slappe av og sove godt, mulighet for turer og trim langs elven. Hyggelig og hjelpsomt personale i resepsjonen. Dyr og langsom internet-forbindelse; burde vært mye raskere og inkludert i denne prisklassen. Litt lite rom, men helt greit; savnet avis til hvert rom. Kunne gjerne hatt litt flere valg og variasjon til frokosten; vurdert buffet?
Det er sjelden jeg kan si at er superfornøyd med et hotellopphold, men det var jeg nå. Vi var storfamilie med alt fra bestemor til baby på tur i fem netter. Stedet ligger midt i smørøyet ift nydelige Richmond som er nesten alt det London sentrum er når det gjelder shopping bare i mindre skala- de fleste av kjedebutikkene fins her men opplevelsen er mye mindre overveldende. I tillegg har man nærhet til noen av de beste parkene i londonområdet som Kew og Richmond park (den største av alle). I tillegg er man bare en tube- tur unna alt London har å by på og dette hotellet ligger like ved stasjonen. De ansatte ved dette hotellet var ekstremt serviceinstilte på alle nivåer- på en måte jeg aldri har opplevd makan til -vi fikk t.o.m gave da vi dro!
Very nice. The staff went absolutely above and beyond for us. I chose the location, but it was farther from downtown than I wanted. Hardly the hotel's fault.
Hotel, breakfast, staff. Location
Great location. Great staff. Best hotel experience.
The hotel is relatively new. Shower:no water pressure, and water changes from cold to extremely hot all the time.
All staff were friendly & accommodating. Our flight was early, and we arrived at hotel before check-in time. The manager/bellhop were very accommodating, helped take care of luggage & help us relax. After a long overseas flight, this was so appreciated.
Friendl staff, large rooms, plentiful breakfast options The last day we were there the a/c was releasing a horrible smell.
Clean room and nice view from the bar. Quick checkin Service and breakfast was very average. Nothing special
Great service. Reasonable food prices. About 5-10 minutes walking distance from the tube/train. Very convenient. Just a couple of walking minutes from a mall. About 15min driving distance from downtown/major tourist atractions. Wish it was right in the heart of downtown/major tourist attractions, but it was really close to the tube. Sometimes hard to park downtown anyway for over 2 hours.
It was modern, had a pool and sauna. I did not like the location. If I'm to go to London next time, I'll make sure to get a hotel right in the city. This one was way away, so we wasted time commuting every day.
The food is outstanding! Not enough towels to control the flood from the shower.
NOT MUCH READ BELOW Stayed in Hotel, When arrived no Cot as requested, Took 2 hours to get one, Power cut caused Mayhem. My wife is pregnant nearly fell in corridor as no emergency lighting. Also stuck in our rooms 5th Floor, no TV's as no signal. The lifts were down as well
This guest did not leave comments about this hotel.
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
jeg synes jeg fikk fikk mye for pengene i forhold andre opphold jeg har hatt i london Jeg synes det var vanskelig å forstå om man skulle betale eller ikke for ekstra barnesenger. etter å ha lest på nettsida trodde jeg at jeg skulle det, men det viste seg at jeg ikke trengte det.
lavpris hotell, gammelt og slitt rom, ok for korte opphold, kort vei til toget Masse arbeide utenfor da vi var der, begynte og dure kl 0530. Dårlig bad/renhold av bad
Veldig fint hotell.
Bra badeavdeling Prisen er for høy ifh til faciliterer på hotellet
Sentral beliggenhet i Richmond, god parkering og hyggelig betjening. Egentlig ikke.
Rent og pent hotell i bra beliggenhet fra Richmond sentrum. Små rom, men det gjelder for de fleste London hotell i denne prisklassen
Veldig behagelig hotell, med utmerket service og kvalitet på rom/tjenester,
svømmebassenget Fint med litt lystigere servering i frokostsalen
Lav pris og beliggenheten passet meg bra. Det er kun 15 minutters gange til kontoret.
Hyggelig personale, greie rom
Luftige rom. Bra service under matservering. Jeg hadde faktisk store problemmer med å finne frem til Hotellet. Var innom 3 andre hotell for å spørre om veien. Kjørte rundt i 2t, så der angret jeg nok litt på beliggenheten i forhold til utdelt kart.
Var naert Heatrow, enkel transport til/fra. Men bussbillett automat paa Heatrow var ikke brukelig. Aksepterte ikke visa kort. Bedre lydisolering mellom rommene, raskere bestillig av taxi fra hotel til Heatrow, ikke opplyst at taxi ikke aksepterte visa eller mastercard som betaling, kun kontant.
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.