Loved the free snacks, breakfast, endless soft drinks/water. The rooms were cozy as well with really comfortable beds and pillows. Staff is also very friendly. The manager saw our big suitcase and gave us a bigger room, so we could be comfortable. I thought that was really nice, and he always had a smile on his face! The bathroom door was a little uncomfortable because it was heavy and wouldn't stay open, but that was a minor discomfort compared to everything else.
The staff were all young and obliging very nice experience The rooms were not very comfortable with only only place to relax really bring the bed but I guess that's what you call funky!!
The central location, view of the Rhone River, nice room, great terrace, breakfast, and very professional and helpful staff. strange perfume smell to the room.
The park of the hotel, the calm all over the hotel despite the fact that the hotel is just in front of the railway station.it was very clean and the staff very kindly.
location is great, right behind Lyon train station, can be accessed from the back door exit of train station. the room is quiet. i wish the luggage storage room can be more secured. it seemed that anyone could access it. i wish the hotel staff could monitor or have better control of luggage storage room. also, the room carpet looked quite old.
Nearness to Station
Ideal for a rugby trip - hotel has everything needed for such a visit - good breakfast, comfortable room and helpful friendly staff. We thought that the Manageress was outstanding; hard working, highly efficient in every department, very communicative with guests, and being so stunningly attractive was an added bonus!
Location. Value for money. There was a small spider in the bathroom. The room didn't have a minibar.
Front office staff kind enough to move us to a larger room and were helpful with other questions. Bed was comfortable. Very dingy hotel. Hallway carpets in need of replacement. Bathroom could use thorough cleaning - there was mold and mildew.
The location is very nice and room is clean and neatness。 Reception staff
Location to the station and the new tram link to the airport. Good transport links also to the old town. The staff let us leave our bags in the store room all day til our departure for the airport. Looks to be smart as you cross over from the station but actually is quite tatty with dangerous crumbling tiles in the brreakfast room. We also didn't like that inter-communicating door to the next room which although locked you can hear everything. Our room door was open on our return from breakfast with all our valubles in sight and yet the cleaner was in another room.
very good in general
proximity to lyon & station
Hotellet har meget sentral beliggenhet. Rommet var veldig romslig, men temperaturen var ikke råd å stille. Rommet var for varmt til å sove i, og jeg kunne ikke åpne vinduet på grunn av støy fra gata. Det må kunne gå an å stille temperaturen på rommet, evt. å reparere klimaanlegget
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Really good in every terms. I am thinking to go there again i the near future
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
The nice view of the bar on the 8th floor
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Helpful staff Having to pay a €20 supplement for a river - facing view
bathrooms need updating - they look old and worn out
Position in Lyon,pleasant room and staff
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
large space clean rooms
location. size of bedroom very old furniture and old bathroom
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
Value Needs more or better bed pillows
rude and very nasty. the staff where rude racist and disgusting.and not at all helpfull.
helpfullness of the staff
Size of room No new coffee or tea on 2nd day
Size of Junior suite Right next to the beautiful Parc Tete d'or Quiet Kitchen poorly equipped. One small saucepan, one small frying pan, no lids. Also no cleaning cloth or detergent, tea-towel etc Breakfast poor value at 19 euro
Junior suite; plenty of space. Extra bed ready for our son upon arrival (late evening). Very good restaurant. Music on the hotel corridor OK but should be quiter in order not to disturb you sleeping time
Ok location I booked a king bed room, got a room w 2 twin beds. They didnt do much, saying the bed type is a preference not a guarantee. Hotel is old and rooms are falling apart. Everything is last touched in 70s.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The hotel is well located and is excellent.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Excellent location Breakfeast good prize/performance ratio Kind staff Some renovation might become necessary soon, I.E. to remove some smell of cleasing agents and to avoid I.E. rain damage.
The location is perfect. As it near all transportations & shopping center . The bed in the standard double room was too small for two persons.
This is the worst hotel among hotels I experienced. Especially, service staff is totally mess. I could got just one towel even though we are couple.
Location is good, right next to the Part Dieu railway station. Our room was quiet, a good base for a city break.
location... room was ok, staffs are good and responsive... the first room I checked in was not really a non-smoking room (smelled like someone just smoked there) they switched me to another room immediately...
Location is good; very close to the main transportation facities. Bathroom was very dirty. I didn't have the courage to touch the towels.
They must put a curtain in the bathtop, it s very hard to take a shower when the water is spilling on the floor.
being close to the train station Woman at the front desk wasn't very nice, toilet and bathroom could be cleaner.
We booked Hotel Athena because we needed accommodation as close to the train station as possible. For this purpose the hotel was excellent. The staff were not friendly - we asked whether or not the lady knew of a good place to eat close by and she gave us no advice at all.
nice staff good service expensive for the quality. we had to change rooms because of odor
Spa, bortsett fra at der ble vårt nøkkelkort stjålet da man gikk rundt i hvite badekåper og hang fra seg. Her lå nøkkelkortet. Men ellers var Spa helt topp og settingen det var i. Direktøren stilte opp og vi fikk hjelp hos politiet ved det inntrufne. Han var virkelig service minded, men pass og penger og førerkort mm kom ikke til rette. Det var mulig å se hvilket nøkkelkort som var brukt og tid. Atmosfæren hos de ansatte i Spa anlegget, da jeg ikke stoler på at de ikke var innblandet ut fra deres reaksjoner, Men alle andre ansatte var svært hygglige. det var en ubehagelig følelse å komme i Spa anlegget neste dag. Men jeg tror ikke dette var inbilt. Det ble en opprivende opplevelse og uheldig når man egentlig skulle stresse ned. Det var likevel et svært godt system for å sjekke kortbruk!
Hotel person is very kind.
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
The hotel reception staff and the room were lovely.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Excellent central location
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Friendly staff, good working facilities (work desk and chair, good wifi connection) in the relatively small room. Easy connections to the city (metro) and to TGV/Air France terminal (bus). A bit noisy from the street (Rue de Seze) - more soundproof windows should be considered.
Romslig rom og bad, god frokost og hyggelig servis. Det er vanskelig å sove med åpent vindu, og jeg liker ikke air-condition, så enten bør man forbud sirkulasjon i gaten etter midtnatt eller benytte seg av hotellet utennom de varme månedene juli&august.
Nice bathroom Not so good location
Great value for your money It might be a bit far from the city centre
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
i like the bathroom it was clean and bright so far nothing much
Nice staff ! Room service trays was left outside the room for 24 hours!!
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center