Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
Really good in every terms. I am thinking to go there again i the near future
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Helpful staff Having to pay a €20 supplement for a river - facing view
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
The nice view of the bar on the 8th floor
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Quiet rooms. Helpful staff.
location is great.
Value for money. Large room, Excellent breakfast, nice location
Convenient location in the city center, close to old town, shops and restaurants; comfortable and clean room; very comfortable beds; staff very helpful, solved problem with luggage lock very late at night Parking nearby, but the hotel does not have any special arrangement, so it is quite expensive; rooms need perhaps a little renovation
Nice people, very kind. We had a on window that we could open for approx 20 cm. With 3 adults we need some fresh air. Even with airco, fresh air is needed.
It's very well located, and all the installations are ok. I found the breakfast somewhat poor (no vegetables at all, not even a tomato, no skim milk) and there were no drinks available: one had to be asking a waiter to serve drinks - while that one seemed to be saving each ml of drink.
Well centered and at walking distance of all interesting venues in Lyon (in particular, the old town). Very friendly and competent hotel staff; you can follow their recommendations regarding places to visit and restaurants.
The location of the hotel was excellent. Less than 1 minute walk from the main shopping promenade. There was the main Metro line only 5 minutes walk away linking the rest of the city. The hotel rooms were a little old and small, however we had a Junior Suite which we found reasonably spacious and was located at the back of the hotel away from the traffic noise. We ate outside for all our meals...including breakfast and this was a perfect hotel for this. Generally the rooms were a little old in style....but they were comfortable
After a long days drive, the staff was very welcoming. I felt the hotel was in a thriving downtown location as was advertised. Easy parking just one block away.
proximity to lyon & station
Front office staff kind enough to move us to a larger room and were helpful with other questions. Bed was comfortable. Very dingy hotel. Hallway carpets in need of replacement. Bathroom could use thorough cleaning - there was mold and mildew.
The location is very nice and room is clean and neatness。 Reception staff
location is great, right behind Lyon train station, can be accessed from the back door exit of train station. the room is quiet. i wish the luggage storage room can be more secured. it seemed that anyone could access it. i wish the hotel staff could monitor or have better control of luggage storage room. also, the room carpet looked quite old.
very good in general
Location. Value for money. There was a small spider in the bathroom. The room didn't have a minibar.
The park of the hotel, the calm all over the hotel despite the fact that the hotel is just in front of the railway station.it was very clean and the staff very kindly.
Nearness to Station
Location to the station and the new tram link to the airport. Good transport links also to the old town. The staff let us leave our bags in the store room all day til our departure for the airport. Looks to be smart as you cross over from the station but actually is quite tatty with dangerous crumbling tiles in the brreakfast room. We also didn't like that inter-communicating door to the next room which although locked you can hear everything. Our room door was open on our return from breakfast with all our valubles in sight and yet the cleaner was in another room.
Ideal for a rugby trip - hotel has everything needed for such a visit - good breakfast, comfortable room and helpful friendly staff. We thought that the Manageress was outstanding; hard working, highly efficient in every department, very communicative with guests, and being so stunningly attractive was an added bonus!
Hotellet har meget sentral beliggenhet. Rommet var veldig romslig, men temperaturen var ikke råd å stille. Rommet var for varmt til å sove i, og jeg kunne ikke åpne vinduet på grunn av støy fra gata. Det må kunne gå an å stille temperaturen på rommet, evt. å reparere klimaanlegget
Hotel Chateau Perrache, set in a historic building, offers large rooms with modern bath facilities, easily reachable by train & tram, at the edge of the historic center and shopping areas. We stayed here for the third time in 2010 and enjoyed the friendly staff, good quality breakfast buffet. N/A
very convenient location for public transport access to Lyon and beyond very poor lighting in bedroom
Location next to train station - very practical for a short business trip arriving and departing on TGV.
Although we booked a twin bed double room and we reminded the receptionist upon our arrival we were still given a double bed room and we had to carry our luggage down and to another room that we were given after our complaint. It was quite frustrating as we were very tired after a long journey. We also didnt particularly like the fact that there was a mouse running behind the reception desk!
Update of the decor to match the hotel
Convenience. spacious. good services. very supportive staff Due to the complexity of the road system surrounding the Perrache, it is difficult to find the hotel. More directions would be beneficical
Good location, large room, large bed, kind staff, clean room. Nothing.
The location was such that to walk to the town one had to go through a major station.
the location and the price great for train travelers and free internet for business user a plus All though the hotel was clean it is really run down for example on the 4th floor the floor I stayed on in the corridor leading to my room there was a broken window with small piece 5cm by 4cm missing nothing dramatic but it seemed to be like that for a while… This hotel definitely needs maintenance.
Nicely decorated and comfortable hotel. Smell of fresh paint. After we checked in at the hotel we were the told that the resteraunt was closed because of a staff shortage. I probably would not have made reservations here if I had known this.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
The hotel is well located and is excellent.
Convenience No parking facilities
Its location (near the train station) and quietness One small issue, I requested for a kettle and cups for tea and it never came.
A very pleasant hotel in all respects. Free, secure car parking (limited space) a big bonus. The TV reception on the English channels was not perfect
very convenient location, free parking, helpful staff would have appreciated having continental breakfast, free wi-fi access, and more satellite TV channels
Closeness to Old Town and Metro lines
The staff are always helpful, this was the reason why I returned to the hotel.
Central location + Free Parking + Comfort + Welcoming stuff (1) Hotel reserved 100Euro under name of gesthotel 14:00 the day I've arrived there, It was 4 nice hours worryng who is using my VISA. After a week we leave they haven't cancelled the reservation. (2) I've asked for non-smoking room but my room smells, cigarett ends were on balcony, and cork of champaign was found behind the door. I presume I was unlucky. I haven't clamed during the stay. (3) There are 2 wings. My room wasn't in maine one, pass was through the garden, it was heavy rain.
Very nice, spacious room.
The hotel was very convenient for public transport and when we got the car into your car park it was a great advantage to us. Not able to pre-book a parking space in the hotel car park.
freendly people in the reception
being close to the train station Woman at the front desk wasn't very nice, toilet and bathroom could be cleaner.
They must put a curtain in the bathtop, it s very hard to take a shower when the water is spilling on the floor.
Location is good; very close to the main transportation facities. Bathroom was very dirty. I didn't have the courage to touch the towels.
location... room was ok, staffs are good and responsive... the first room I checked in was not really a non-smoking room (smelled like someone just smoked there) they switched me to another room immediately...
The location is perfect. As it near all transportations & shopping center . The bed in the standard double room was too small for two persons.
Location is good, right next to the Part Dieu railway station. Our room was quiet, a good base for a city break.
We booked Hotel Athena because we needed accommodation as close to the train station as possible. For this purpose the hotel was excellent. The staff were not friendly - we asked whether or not the lady knew of a good place to eat close by and she gave us no advice at all.
Excellent location Breakfeast good prize/performance ratio Kind staff Some renovation might become necessary soon, I.E. to remove some smell of cleasing agents and to avoid I.E. rain damage.
nice staff good service expensive for the quality. we had to change rooms because of odor
This is the worst hotel among hotels I experienced. Especially, service staff is totally mess. I could got just one towel even though we are couple.
Poor breakfast for 24 euro per person
It is located just in front of Big park. The park has zoo & botanical garden, both of them for free! Nice environment for walking & joging. (The location is bit far from city center for sight-seeing, but there is bus to access. ) The drainage of bath-tab was quite slow.
The room was big, and clean. Nice bathroom also. It isn't close to the city center or places to visit
general efficiency and tranquillity failure to clean room.
Public transport was easy from this hotel, staff very knowledgable, comfotable rooms and friendly staff and they tried to help striaght away. I had an email advertising the jaccuzzi and sauna and then when we went to use it we didnt have access to the floor to begin then it was out of order which we werent told. our tv was not working when we arrived and we had to have two technicians come to fix it though they did straight away which was nice. then we asked about the city pass and they took 40mins to research it and then said they had run out of the cards. then we went to go to the blue elephant restaurant but were told you needed reservation which they should tell you at the desk when you check in in case you want to do so for another night. Also online it said there was a free shuttle to town but it wasnt free you had to take the bus.room service a bit cold on delivery.
Everything was positive. We also appreciated the evaluation-questions by the Gen. Mgr. Very recommendable. No complaints at all!
brekfast, location cleanliness, time table for sauna
Size of the room and bed type for a European hotel
Located a little bit far from the city center. The staff was very kind.
Excellent hotel for the price offered at this time (130 EUR). If prices could stay at this level more often I will use this hotel more often as my allowance for business nights are around this level. I 'm even considering using your conferenses facilities next year for an international user meeting we are organising.
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
large space clean rooms
location. size of bedroom very old furniture and old bathroom
bathrooms need updating - they look old and worn out
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
Position in Lyon,pleasant room and staff
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
Price of the hotel was reasonable. Close to market Halles.Close to station. Lighting in the room was very dim. Not enough to read.The corridors decoration needs updating. Cost of breakfasst at Euro14 is high. On check out was charged for a drink I did not have from the minibar. Although this charge was removed the receptionist phoned the maid and told me "She confirmed you had a cola". An awkward situation I did not like.
Close to the train station and a shopping mall as well as the theatre, the Rhone and the city center, nice small backyard
Tea and coffee facilities could be provided in room. Room wasn't cleaned on Saturday.
clean rooms and good location rooms were a bit small but bathroom ok.
Location was excellent for access to the suburbs where I was visiting friends and also for access to the shopping and centre. Very basic- no lock on the bathroom door, no kettle in room.
Check in/out procedures were very fast. The smell of cigarettes smoke disturbed me a lot; we weren't able to have a decent sleep because of this, although we booked a non-smoking room.
The room was quiet. The staff at the reception changed to often. There was no continuity in exchange of information. It is also difficult to orient oneself in the hotel, with the different buildings. The staff doesn't take the time to explain the directions properly. And the elevator to the garage is a joke. There should be an written explanation how to use or not use the elevator to the garage.
the closeness to the shopping area of lyon, plus staff were willing to help no coffee or tea facilities in the room
Minibar was out of order
Very friendly and helpful staff. Very nice room and good value for money over weekend. All was good
Spa, bortsett fra at der ble vårt nøkkelkort stjålet da man gikk rundt i hvite badekåper og hang fra seg. Her lå nøkkelkortet. Men ellers var Spa helt topp og settingen det var i. Direktøren stilte opp og vi fikk hjelp hos politiet ved det inntrufne. Han var virkelig service minded, men pass og penger og førerkort mm kom ikke til rette. Det var mulig å se hvilket nøkkelkort som var brukt og tid. Atmosfæren hos de ansatte i Spa anlegget, da jeg ikke stoler på at de ikke var innblandet ut fra deres reaksjoner, Men alle andre ansatte var svært hygglige. det var en ubehagelig følelse å komme i Spa anlegget neste dag. Men jeg tror ikke dette var inbilt. Det ble en opprivende opplevelse og uheldig når man egentlig skulle stresse ned. Det var likevel et svært godt system for å sjekke kortbruk!
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
Staff was helpful and it was close to old town.
The location was excellent
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
The hotel reception staff and the room were lovely.
Excellent central location
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Hotel person is very kind.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.