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The central location, view of the Rhone River, nice room, great terrace, breakfast, and very professional and helpful staff. strange perfume smell to the room.
The staff were all young and obliging very nice experience The rooms were not very comfortable with only only place to relax really bring the bed but I guess that's what you call funky!!
Loved the free snacks, breakfast, endless soft drinks/water. The rooms were cozy as well with really comfortable beds and pillows. Staff is also very friendly. The manager saw our big suitcase and gave us a bigger room, so we could be comfortable. I thought that was really nice, and he always had a smile on his face! The bathroom door was a little uncomfortable because it was heavy and wouldn't stay open, but that was a minor discomfort compared to everything else.
very good in general
Ideal for a rugby trip - hotel has everything needed for such a visit - good breakfast, comfortable room and helpful friendly staff. We thought that the Manageress was outstanding; hard working, highly efficient in every department, very communicative with guests, and being so stunningly attractive was an added bonus!
The park of the hotel, the calm all over the hotel despite the fact that the hotel is just in front of the railway station.it was very clean and the staff very kindly.
Location. Value for money. There was a small spider in the bathroom. The room didn't have a minibar.
Location to the station and the new tram link to the airport. Good transport links also to the old town. The staff let us leave our bags in the store room all day til our departure for the airport. Looks to be smart as you cross over from the station but actually is quite tatty with dangerous crumbling tiles in the brreakfast room. We also didn't like that inter-communicating door to the next room which although locked you can hear everything. Our room door was open on our return from breakfast with all our valubles in sight and yet the cleaner was in another room.
Nearness to Station
The location is very nice and room is clean and neatness。 Reception staff
Front office staff kind enough to move us to a larger room and were helpful with other questions. Bed was comfortable. Very dingy hotel. Hallway carpets in need of replacement. Bathroom could use thorough cleaning - there was mold and mildew.
proximity to lyon & station
location is great, right behind Lyon train station, can be accessed from the back door exit of train station. the room is quiet. i wish the luggage storage room can be more secured. it seemed that anyone could access it. i wish the hotel staff could monitor or have better control of luggage storage room. also, the room carpet looked quite old.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The nice view of the bar on the 8th floor
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Helpful staff Having to pay a €20 supplement for a river - facing view
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Hotellet har meget sentral beliggenhet. Rommet var veldig romslig, men temperaturen var ikke råd å stille. Rommet var for varmt til å sove i, og jeg kunne ikke åpne vinduet på grunn av støy fra gata. Det må kunne gå an å stille temperaturen på rommet, evt. å reparere klimaanlegget
We booked Hotel Athena because we needed accommodation as close to the train station as possible. For this purpose the hotel was excellent. The staff were not friendly - we asked whether or not the lady knew of a good place to eat close by and she gave us no advice at all.
being close to the train station Woman at the front desk wasn't very nice, toilet and bathroom could be cleaner.
Location is good; very close to the main transportation facities. Bathroom was very dirty. I didn't have the courage to touch the towels.
Location is good, right next to the Part Dieu railway station. Our room was quiet, a good base for a city break.
location... room was ok, staffs are good and responsive... the first room I checked in was not really a non-smoking room (smelled like someone just smoked there) they switched me to another room immediately...
They must put a curtain in the bathtop, it s very hard to take a shower when the water is spilling on the floor.
This is the worst hotel among hotels I experienced. Especially, service staff is totally mess. I could got just one towel even though we are couple.
nice staff good service expensive for the quality. we had to change rooms because of odor
Excellent location Breakfeast good prize/performance ratio Kind staff Some renovation might become necessary soon, I.E. to remove some smell of cleasing agents and to avoid I.E. rain damage.
The location is perfect. As it near all transportations & shopping center . The bed in the standard double room was too small for two persons.
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
bathrooms need updating - they look old and worn out
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
location. size of bedroom very old furniture and old bathroom
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
large space clean rooms
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
Position in Lyon,pleasant room and staff
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
The hotel is well located and is excellent.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Excellent central location
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Hotel person is very kind.
The hotel reception staff and the room were lovely.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Spa, bortsett fra at der ble vårt nøkkelkort stjålet da man gikk rundt i hvite badekåper og hang fra seg. Her lå nøkkelkortet. Men ellers var Spa helt topp og settingen det var i. Direktøren stilte opp og vi fikk hjelp hos politiet ved det inntrufne. Han var virkelig service minded, men pass og penger og førerkort mm kom ikke til rette. Det var mulig å se hvilket nøkkelkort som var brukt og tid. Atmosfæren hos de ansatte i Spa anlegget, da jeg ikke stoler på at de ikke var innblandet ut fra deres reaksjoner, Men alle andre ansatte var svært hygglige. det var en ubehagelig følelse å komme i Spa anlegget neste dag. Men jeg tror ikke dette var inbilt. Det ble en opprivende opplevelse og uheldig når man egentlig skulle stresse ned. Det var likevel et svært godt system for å sjekke kortbruk!
Romslig rom og bad, god frokost og hyggelig servis. Det er vanskelig å sove med åpent vindu, og jeg liker ikke air-condition, så enten bør man forbud sirkulasjon i gaten etter midtnatt eller benytte seg av hotellet utennom de varme månedene juli&august.
Friendly staff, good working facilities (work desk and chair, good wifi connection) in the relatively small room. Easy connections to the city (metro) and to TGV/Air France terminal (bus). A bit noisy from the street (Rue de Seze) - more soundproof windows should be considered.
Very large room, very quiet despite being so close to the station. Good sleep quality. Good breakfast. Shower did not work. Lifts did not work - luggage had to be hauled down four flights of stairs.
next to the Part Dieu station. lift was kaputt for 2 days, there was deep water cut on July 27 & 29, airconditioner was inefficient. perhaps filter was choked. For Euro 132 per night charge, this is unaccepteble.
Convenience to trAIN station Was what we expected up front payment
Nice room, excellent location Breakfast was expensive and coffee making facilities would have been good. Otherwise no complaints!
Restaurant was good. Location very convenient for rail. A good business oriented hotel. As tourists we found it had more facilities that we wanted and was also more expensive. Value for money nevertheless. Silly extra charge of E22 for television. Breakfast unreasonably expensive too.
Amazing soundproofing from the traffic outside, good A/C to compensate the necessity to keep the window closed. Convertible bed was surprisingly comfortable. Restaurant food was very nice. One of the most complicated to access parking area I've ever had the displeasure of experiencing. Took me several tries even when I had finally noticed where exactly it was. This thing needs to be explained better on the website!
Staff very friendly and helpful Breakfast very expensive for what you got.
very close to the TGV station. Room was clean enough.
Easy access from the rail station for short stopover
The location wasv spectacular. The staff were over the top!!!
location in the old part of the city with great views, large bathroom, very comfortable bed, free wifi internet access
I stayed in room #1 - that was just great, silent and comfortable. Room has a pretty big terrace.
Wonderfull experience! We will visit again next year!
Wonderful location, with great views and very helpful efficient staff. The food is out of this world, but dinner particularly pricey. You don't resent it though because it tastes and looks superb Breakfast costs 24 Euros which is a lot of money. If you want to avoid paying this you have to descend steep steps to find a cafe in the Vieux Vlle.
food and wiew old furniture
location the "hamam" is nothing else as a very small steam bath
Excellent location of hotel and general level of service Restaurant over-rated. Quality service but it was a dated approach and the menu and food was not what I would have expected ........ good but very traditional
The building itself, the staff, the view. all good.
Absolutely perfect in every way! Fabulous location, overlooking Lyon... Gorgeous pool ond facilities! Will return in a heartbeat!
i like the bathroom it was clean and bright so far nothing much
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
Great value for your money It might be a bit far from the city centre
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
Nice bathroom Not so good location
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
Nice staff ! Room service trays was left outside the room for 24 hours!!
Modern design suite very functional, highly recommended Wifi for Apple products not working, Android was ok
New building, clean, great room layout. Not knowing where to stay in Lyon, this hotel was just a random pick. The neighborhood it is in left some things to be desired, but it's not really the fault of the hotel itself. It's a quick walk from the hotel to the Metro, so learn it quickly.
It's very well located, and all the installations are ok. I found the breakfast somewhat poor (no vegetables at all, not even a tomato, no skim milk) and there were no drinks available: one had to be asking a waiter to serve drinks - while that one seemed to be saving each ml of drink.
The location of the hotel was excellent. Less than 1 minute walk from the main shopping promenade. There was the main Metro line only 5 minutes walk away linking the rest of the city. The hotel rooms were a little old and small, however we had a Junior Suite which we found reasonably spacious and was located at the back of the hotel away from the traffic noise. We ate outside for all our meals...including breakfast and this was a perfect hotel for this. Generally the rooms were a little old in style....but they were comfortable
Convenient location in the city center, close to old town, shops and restaurants; comfortable and clean room; very comfortable beds; staff very helpful, solved problem with luggage lock very late at night Parking nearby, but the hotel does not have any special arrangement, so it is quite expensive; rooms need perhaps a little renovation
After a long days drive, the staff was very welcoming. I felt the hotel was in a thriving downtown location as was advertised. Easy parking just one block away.
Well centered and at walking distance of all interesting venues in Lyon (in particular, the old town). Very friendly and competent hotel staff; you can follow their recommendations regarding places to visit and restaurants.
location is great.
Nice people, very kind. We had a on window that we could open for approx 20 cm. With 3 adults we need some fresh air. Even with airco, fresh air is needed.
Value for money. Large room, Excellent breakfast, nice location
Quiet rooms. Helpful staff.