The Sofitel in Philadelphia is in a great location. It has beautifully appointed rooms, and the staff are gracious and warm. Typically, I feel very comfortable in any room I stay in. However this time, the air conditioner didn't work properly, and the shower didn't drain properly. It did dampen my enjoyment of the hotel.
The whole staff is professional and friendly. When they say hello,good morning or ask how your stay is going, it's all sincere. It doesn't sound like a chore or they're just doing their job, they really care!
They found and provided a mailing tube for us so that we could pack a poster and didn't have to mail it home. I little pricier than I would have liked.
I love all the little extras that the Sofitel in Philadelphia provides… Waters that you don't pay for and offers of more water on request. A really comfortable chair to sit at at the desk, multiple outlets for electronic things, a good blow dryer, a fabulous bed for comfort, great decorating and design that is amazing. I love the amazing service and delicious food like the squash soup that Sofitel offers in their dining area. I appreciated that when I asked about my boarding pass being printed out Anthony from the front desk immediately went there and did it within 30 seconds for me. The staff, from the maid service to the front desk to the waitresses to the hostess to the Bellman, are all incredibly friendly warm helpful but appropriate.
Everyone was friendly, my room was rather large and I enjoyed the ambience. My room was mainly clean but I felt like certain surfaces needed another wipe.
Location is perfect for shopping and eating. Room was quiet, clean and comfortable. Staff were warm, welcoming and helpful. Loved the slippers, thick towels and soft sheets. Lanvin bath products - wow! Nothing. I would easily stay here again if I can find a good rate.
Te walls are paper thin. You can hear what everyone is doing around you.
I booked my stay with the Sofitel through Kayak and the hotel reservations staff completely LOST my pre-paid reservation. After I thought I had resolved this issue, the hotel staff charged me AGAIN for the reservation because the check out staff was different than the staff I worked with to check in. The staff does not communicate with each other. I will never book a room with this hotel again.
Had a prepaid reservation for Sofitel and arrived a day late due to a family emergency. I did not have time to call the previous day and when I arrived the manager said they had cancelled my reservation, charged me for one day and that he 'would help me find another hotel.' Pathetic, at least could have called me before they cancelled my reservation. Never stay at the Philadelphia Sofitel again.
The staff and service were impeccable.
There were many stains on mattresses, Knicks on walls and doors, bedside glasses were not cleaned/replaced each day, gym was filthy with sweat stains on machines and equipment and floor. This hotel is desperately in need of an upgrade/remodel
Love the hotel and the location. The bar was nice and the French fries late night were amazing. Met an old friend in Philly for one evening. We had a great day in the city, a wonderful dinner and retired to the room at eight PM to get reacquainted. At 10:15 we had a hotel staff member knock on our door to tell us we had noise complaints and to keep it down!!! There was also a note under our door say pleas keep it down the walls are very thin!!! Really??? 10:15??? And they want Philly to be known for the city of LOVE but only if you whisper! Disappointed the staff actually came up to tell me that. I will not be staying there again if I am doing anything but sleeping!
DoubleTree by Hilton Hotel in Philadelphia Center City is a class act! From the efficient, friendly check in to check out, we were treated as special guests. The staff actually cared that we had a pleasant, comfortable stay. We asked the staff for recommendations on moderately priced restaurants close-by and were pleased with our choice from their list. Our room was comfortable, quiet, pleasantly decorated and well stocked with adequate amenities. This is our third year staying at the Double Tree for the annual Philadelphia Flower Show and we have never been disappointed.
staff had great attitudes and were outgoing. rooms were clean and well maintained. as expected for a hilton. tv in room was rather small. rooms were connected by doors without request which led to sound pollution from other rooms.
Great location and room I tried to get the temperature in my room above 65 and it remained so cold I couldn't get much sleep which resulted in fighting a cold off for a few days.
We had to checkout for an early flight. It would have been nice to have coffee and fruit in the lobby.
Location Needs some room improvement, maybe paint
We liked that everyone was friendly and welcoming even the guests. Philadelphia was beautiful and will most likely visit again soon. The only thing we didn't like was that we had to pay for parking. Normally if you're a guest it's free to park so it was a bit odd. Also that wifi was not free as well.
Parking was easy, front desk staff was polite and helpful - but housekeeping was loud and crass outside of our room in the early hours. Be careful if you are located in room 1602 - the housekeeping staff 'breakroom' is right outside your door. Directions for ice would have been nice - rather than the scavenger hunt I ended up going on.
Location was great and rooms were overall quite clean. A little beaten up, but otherwise quaint. Lobby bar and front desk staff were very nice. Someone trying to get into our room in the middle of the night and the cleaning staff thinking 830 am is an okay time to come clean the room.
The view of center city was PHENOMENAL. The beds were extremely comfortable. Breakfast was not included. Only four elevators for the entire hotel, which meant in the morning we waited for five elevators until we found one with enough room to send half our family down, then had to wait again to get the rest of us down (there are only four of us). We still had to physically check out at the front desk, which had a line. Most hotels don't require that anymore. Very small pool. No free WiFi.
AMAZING CUSTOMER SERVICE!!!
I think the front desk staff were amazing- it was the quickest chec-in and check-out I've ever experienced. The cookies upon check-in were literally a warm touch. The room was a decent size- with a great view of the city from the eighth floor. The pool hours were until 11pm- which was great because I got in on the late side. There was also a decent gym and a sauna with lockers that you could put a code in and use. The decor in the room was somewhat dated and showing its age. The bathroom was small and it took maneuvering to close the door. If you need absolute quite to sleep it may be a problem because you can hear the traffic from the 8th floor and any hallway activity as well. The cleaning people knocked at 8am to clean- when I was checking out anyway, so I could of done without the disruption.
Very convenient and trendy location. We love that there is free sparkling water and coffee/ cappuccino/expresso Since rooms are small, space is tight.
Super accommodating staff and convenient location. The rate for a last minute Saturday booking was also a nice bonus! Will definitely stay again.
Excellent pricing. Friendly staff. Water stations are a nice touch. Separate elevator to the lobby, then another elevator to the room -- very bad. Cleanliness overall ok, but there was an old, dirty carpet in the room. WiFi spotty. Fitness room/equipment needs updating.
The room and the location were perfect. If you want to be in the heart of Philly it's a great choice. Comfortable beds One staff member was a big abrasive when answering questions and handling issues. I might as well have been dealing with a machine, but this was really just one staff member in particular. The other gentlemen helping me was much more well-mannered.
Lounge off lobby is great. Nice high-end coffee machine (espresso, cappucino, latte) avail 24/7, snacks during the day. Next door (I think) a baby was crying some of the night but sound barely traveled - it was not enough to keep us up. Mildly inconvenient to take an elevator from street level to lobby, and then another elevator to room. Room not large at all, but met expectations for the area!
I LOVED being able to get seltzer water in the lobby 24/7 and I loved the coffee machine in the lobby, too! The computer workspaces in the lobby were also very, very helpful. It didn't have a lot of silly extras -- the rooms were spare but completely adequate. The maids actually left the towels alone if they were hanging (so they weren't laundered needlessly). My husband complained that the bathroom was so cramped and that he had to hold the toilet seat up when he wanted to pee. The fridge was in a cabinet which wasn't installed so well so it was tricky to close.
Affordable with nice accommodations. There was always water, sparkling water, tea, and coffee available in the lobby. To operate the elevator you have to put your key card in, which made me feel safe. There were snacks in the lobby the first night we got there and then they all disappeared...it was weird!
Rooms were very clean like the coffee set up for the guest and especially the water. Employees very pleasant and accommodating N/A
No real room service. Showers not great.
Great staff. The listing mentioned free parking. It was not- only 35% off
Very easy access to my room which was great! Friendly front desk staff Room didn't have a blow dryer, had to ask 3 times and wait an hour for one.
Location The staff is poor when it comes to taking care of customers. Will never stay there again.
Location was prefect for walking around town to all the sites
The staff was gracious and helpful Dust covered the room and the toilet had cardboard trash in it upon arrival. Staff took care of the problem after being notified. The cost for parking at $45.00 a night was ridiculous.
The valets were very friendly, helpful and accomadating. Room was clean and the tv had a great HD picture. Check in staff ignored me while I stood there staring at them waiting to check in because they were on the phone. As soon as they were done some jerk jumped the line because he wanted to talk to a manager and they catered to him for another 5 mins before helping anyone else. Room smelled like stale cigarettes and the bathroom sink wouldn't drain.
Dog-friendly facilities Certain staff members (including one valet who was obviously personally invested in getting our car out and seemed to feel genuinely bad that one of his colleagues had screwed up our ticket) Location General lack of service-orientation among staff (many were impolite or at least brusque - not the kind of attitude you get at luxury hotels) Everything (except room service) closes early Valet takes forever to drop car and get it out - very poorly managed Not a lot of services available
Not for family's & a little outdated. The location is amazing!
Front desk was very accommodating upgraded us to deluxe king room upon check in Concierge not very helpful. Asked twice for recommendations on transportation and wanted to push private car which was theost expensive option vs any other public transportation which we opted for.
Robes, shower was nice , room was quiet. 4 large men given a king bed and a roll away .... We didn't fit in beds comfortably, one ended up sleeping on the floor. Valet parking took a long time and left all 4 windows down in my car.
Very friendly staff. Great view of the city from my room. Walls are thin, and you could here the neighboring room to well.
Excellent location, exceptional staff, great restaurant and bar. Nice room and a comfortable bed as well as a pretty good WiFi connection (best I have experience in a while at a hotel). Walls were a little thin. We could hear people in the hall coming and going as if they were almost in the room.
The staff and hotel were wonderful. They ran out of cucumber water, but we did drink a lot of it.
Location & room were great Air conditioning was bad, after repair it was barely adecuate
The room was very comfortable and yet stylish. The location is absolutely perfect. The highlight of our stay was the incredibly attentive and friendly staff. We highly recommend staying at Loews Philadelphia Hotel!
My fiance and I visited for the holiday weekend. Staff was very friendly and helpful. Room ammentities were updated. Great views of city (of your on the right side of the building). king size bed was nice to have although it wasn't especially soft. Room was cleaned every afternoon for when we returned. They have decent free wine ever day between 6 and 7. The hotel lobby and elevators and hallways were nicely decorated, full of art. Room size was just average, didn't have much if any more room compared to other hotels. The shower was nothing special, same size and same shower head I would find at a 2 or 3 star hotel. Nothing was inclusive except for a few toiletries you may have forgotten at home. We had a weird Brown smudge on one of our end table drawers that room service had to clean up. Only 4 elevators for 25 floors of rooms was bad, if your in the top floor like we were we had to stop at 4-5 floors going up or down before we arrived at our room or the lobby. Ice is Only on one flone which is extremely inconvenient. These negatives were a big let down, overshadowing the positives for the price you pay.
Great located, clean and comfiy. pretty new rooms. Nice staff No free wifi (pretty oldfashioned) No parking, 48 $ for one day valet was pretty expensive.
I liked a LOT on December 12 Santa klaus with all the dogs around It Was simple delightfull. For me a 10 Star hotel. We spend 3 weeks and we enjoyed
I was traveling with my toddler niece and the staff was very helpful, accommodating and nice. We are very grateful.
My hubby and infant stayed at this hotel for new years day, and we loved our experience. It was convenient to downtown philly, our city view king was spacious for a downtown hotel, and the hotel extras, like happy hour, morning coffee, and all day hot cocoa were lovely!
Location 1) Room was extremely small and uncomfortable. 2) AC Fan cycled on and off every 15 seconds or so keeping me awake during most of my first night there. I reported this to the front desk and asked that it be fixed, but was not. I had to turn off the AC the next two nights in order to sleep. 3) We had booked several rooms for a wedding party. Only 1 was available for check in at the advertised check in time. 4) Only 4 elevators for a 25 story building made getting from floor to floor very difficult. For example: getting coffee and ice (each available at only 1 location in whole hotel) took an unacceptably long time due to long elevator waits. 5) Staff was not very helpful. One of our guests left an item in another room. I had to follow up with lost and found 3 times before I was able to get it back. 6) in short...while I've stayed in many hotels in my life, this is one of the worst experiences I have had. Next time I will stay in a Red Roof or similar....my experiences there have been much better. This was certainly the poorest "value for dollar" that I've ever experienced.
The staff was very good and the location was excellent. Our room was not ready until 45 minutes after the check time. The bed was not comfortable.
Friendly and accommodating staff Plenty of nearby restaurants No business center (but front desk was helpful)
The whole set up was lovely. The artwork in the hotel is great and the room is very clean and welcoming as well as the staff. I got to Philly early but there wasn't an available room until the usual check in time, 3:00.
Clean, friendly and helpful staff. Great location.
The hotel was pet friendly Hotel need a pool
Friendly staff. Good location. $50 for valet parking. Still not sure where they parked the car....
Beautiful hotel. Great staff. Poor sound control between rooms. I could easily hear conversations next door.
Staff professionalism King size bed. Clean room. People in the room next door were talking loudly until 2 am! The first night I got absolutely no sleep. It required a cab ride to get to my conference at the Conference Center.
Everything. Service, quality . Towels could be upgraded.
Everything, happy staff, welcoming, clean rooms, awesome views, definitely would recommend this hotel.
Staff. Horrific city parking garage. Construction going on all day vibrating entire hotel.
Staff were all personable and helpful. Room was appointed nicely. The sound insulation between rooms that share a door is poor.
Breakfasts were fantastic, both selection and the time of availability. The staff were attentive and polite and kept everything well stocked. The location is great for downtown The front desk/lobby could help a bit more with directions, or perhaps a walking map of downtown could be made available for those who don't have cars.
We were on the 17th foor and the city view was fantastic. Excellent breakfast buffet also.
Very friendly personell, good location, peacefull, good service
The woman who coordinated the breakfast area each morning was wonderful. She was always friendly and efficient. (I stayed three nights) The bedding didn't come up far enough --I had to scrunch to the bottom of the bed to get the blanket to my neck. The window was a bit drafty
Room was very clean. Comfortable bed. Staff was friendly and attentive via phone to front desk. Thin walls. Reception desk was slow as molasses. Possibly understaffed. Check-in on the computer took way too long especially having already provided all my details online. Dried creamer packets for the coffee in room is disgusting.
Great value and location. Hotel is in good shape. Staff was accomodating and friendly. Breakfast was very decent. They also have a parking garage if you are bringing a car. Rooms need some updating- which they are in the process of doing and they have the new designs displayed on an easel in the lobby- which I thought was a very nice idea.
great location, very clean, friendly staff everything was great-- no complaints!
Great breakfast. Staff was excellent Parking arrangements
It was very close to all the historical sites.
Close to downtown restaurants and shops. convenient
This was out 4th time staying and it was just as before. Clean friendly convenient and FANCY! It's a little hard to grab a cab/uber out front, but that's the city. No reflection on the hotel at all.
Hotel was clean, staff was attentive and courteous. The rooms were beautifully appointed, and when our booked room wasn't available, we were upgraded into a corner room executive suite overlooking historic City Center. Pool wasn't heated.
It would be nice to have some kind if discounted parking. Also, we had dinner in the hotel's restaurant and would only give it 1-2 star. Would not eat there again.
When I arrived to the marriott to find out kayak never reserved my room, the kind marriott staffer jumped into action (and also revealed this was the 4th time that week that he had to deal with kayak's inefficiency)
The room was gorgeous and the staff were very nice. The bed was way too soft. And the walls are thin so we we were woken up through the night by a group next door to us. We finally called the front desk at 4:30 and they addressed the issue.
I loved the building it was very classic Philadelphia and very comfortable. It was very clean and the rooms were well kept. The bed was extremely comfortable! The night staff didn't seem as up beat as the morning staff - but then again they are working nights. They did their jobs and got my room key to me in very little time. :)
We had a wonderful stay at this clean modern hotel... It's location could not have been any better. Will definitely stay here again.
Location location location. Recently redone so very updated/modern. Let us check in very early. Nice toiletries. Double lock on door didn't recede so you had to jerk handle to be sure door closed.
Location is good, although there are 2 different Marriott hotels next door. We went to the wrong one first and already had valet parked our car before we realized it was the hotel next door. Received an email confirming room would be ready by 3, upon arrival at 4 we were notified room was not ready and would be 45min. We were told they would call us when ready but after hour an a half of no call we went back to find there was a credit card issue which could have easily been resolved if they would have called. Wasted time wandering around downtown
The hotel was beautiful, the employees were very kind, and the room was perfect for our overnight stay. We walked to the Reading terminal market, and we were across the street from the subway station. Couldn't have asked for a better location! The valet parking was a bit pricey but it was very convenient and no stress.
Location My room was not ready till 5pm.
The location was great, room and hotel was beautifully decorated, and the price was so reasonable. I would definitely come back! $50 to park your car is kind of expensive but you get a full 24 hours.
The ventilation system was extremely loud. Breakfast included only coffee, bagels and cereals.
The room was fantastic, the hotel staff were lovely and there were nice added extras like a complementary wine and cheese evening.
Excellent reception staff, who were incredibly helpful when I needed to take a train to an unfamiliar area. Parts of the room could have been a little cleaner, but nothing that wouldn't make me want to stay there again.
Every single member of the staff was incredibly solicitous, courteous, and helpful. It overlooks one of Philly's legendary Sistine-like murals and is steps from the main Market St in one direction, and the wonderful antiques / jewelry / historic-homes-on-mews district in the other. One can't open the windows, which is apparently common in many hotels in Philadelphia after an incident with a child falling out, but in New York we have child window guards and I recommend them. It's better for the planet and more pleasant for the customer to have fresh air. What's more, it would save this and other hotels so much money if they didn't have to run the AC all the time! Just sayin'.
Historic city centre, helpful staff, comfortable room and complimentary drinks Noisy fridge
entourage, wine and cheese in the evening
Staff very nice and helpful
Erick constantly had a smike on his face our whole experience- He was our bell hop, concierge, breakfast delivery man, and entertainment. He deserves a raise. Our room was beautifully decorated and i felt like i was in my bedroom. Lovely staff and quiet enviornment. The temperature in our room was a bit bi polar- even with our thermostate on 65 it felt like 75. We had cathedral cielings which i am sure caused this- The vents were still blowing cold air.
My wife and I were very favorably impressed with the Independent Hotel. The building itself has historic charm. The setup is a bit eclectic, with a small entryway to the elevator up to the lobby. The rooms are quite spacious and well appointed. The staff couldn't be more welcoming and enthusiastic. In addition, the hotel is near some very fine restaurants and attractions. We walked everywhere. Our visit was terrific. We look forward to coming again and we will definitely recommend this hotel to our friends.
Continental breakfast served in the room at time I choose Great location for walking to restaurants and activities
Two things: the manager on duty was way beyond-the-call-of-duty in being helpful with advice about restaurants, etc. The in-room breakfast was good, nice selection. The walls are pretty thin; I listened to some revelry that went on in the next room until after midnight. I know I could have complained, but didn't want to. The instant oatmeal is probably expendable, so we avoided it after the first morning?
Very nice room, great location, easy access to & from room, inexpensive nearby parking, breakfast delivered to room, wine & cheese in evenings. Couple minor things - small shower stall, few things need minor repairs, adjustments - but these did not adversely affect our stay.
The hotel does not offer Reward points when I book through Kayak
Clean, quiet, location No hot tub in the pool area
The location of the hotel is the definition of ideal. Many modes of public transit are easily accessible. Just on principle, any hotel should be able to provide free, or, at minimum, reduced fee parking. This hotel has neither. Be ready to fork out another $40/day for parking.
Central location, clean rooms, many hotel amenities, ease of check in and check out, responsive stadd. Room too small. Was told I would get two Queen beds and larger room and did not receive. Terrible view of construction site.
Location is good. Beds not comfortable at all. Internet didn't work, unacceptable considering there is a extra charge Keep a bottle of water in the room!!
Sizable room with modern amenities with a very comfortable bed and pillows. Friendly, helpful staff. Great workout room. Convenient central location. Large, sociable bar and lounge area. There was a stain on my sheets; could tell that it was something that had been washed/dried into place, but still a little disappointing for a hotel chain of this quality. I was given a room accessible for persons with disabilities, which I was fine with, but was not asked by the check-in staff first. The only downside to the accessible room was that the doorless, tubless shower got water all over the bathroom floor and soaked the bathmat regardless of how I adjusted the shower-head. Really, these are just minor inconveniences from an otherwise great hotel. Would definitely come back.
Our room was very large! Especially for for hotel in the middle of a major city. Very high ceiling and tall windows made for a comfortable stay. Long walk from lobby to rooms and viva versa. Stairway was very dirty.
GREAT LOCATION ROOMS WERE NOT CLEANED WELL. TOILET WAS USED AND NOT CLEANED PROPERLY. PEOPLE NEXT DOOR TOO LOUD, TOO LATE...
Great location, beautiful pool (with very accommodating hours) and clean & comfortable room. Very friendly, helpful staff.
Too big if anything. 8 minutes to get to/from room
Hot apple cider in the lobby was a nice touch. Complimentary Wi-Fi not included?! Considering the room rates, I found this outrageous. Felt like a 3rd world country.
Close to Center City, comfortable room and beds, quiet for sleeping in.
Not a good bed at all. Otherwise everything was pretty good. Nothing special though.
My room had everything I needed. The location is excellent. The hotel offers free wifi and hot breakfast. They charged me $70 for incidentals at check in without telling me about the amount. I noticed it, because my credit card company emailed me about the charge. Also there was a strange charge ($0.01) after check out. I need to figure out what it was for.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Awesome building champagne at checkin have had many enjoyable and memorable stays. Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating. The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The front desk staff was very courteous. They answered any questions I had and helped out alot. The price was very affordable. The location was perfect.
The location is excellent and the rooms are comfortable. The service was absolutely horrendous. The people at the front desk made absolutely no effort to greet me.
The check out! When I checked in the front desk clerk said I'd requested a room with a separate bath. I had no ide that was an option . I was checked into a room where I had to leave and use a toilet and shower ateound the corner. I felt as if I was in a closet. I was glad it was a one night stay only. The fight between the two front desk clerks was not entertaining and then to top it off the fire alarm went off.
Hotel was clean and well staffed. Room comfortable and hotel a close walk to south street, liberty bell, indepenndence hall and other landmarks Very small hall ways, elevators, and small rooms. Also they only give you a parking discount so you will definitely pay to use the parking garage across the street. The discount is 15 off, but if you park over night its 33 so there is this extra $18 for an overnight stay.
Popular attractions are literally only a 15 minute walk away. We went to the observatory, reading terminal market, the constitution center, the ice skating rink at Dilworth park City Hall, and saw the Liberty Bell. All without our car. Parking at the garage across the street is $15 a night, a definite steal. Don't forget to get your voucher stamped by the front desk! The staff was very friendly and eager to make our stay enjoyable. One gentleman at the front desk was kind enough to provide us with free passes to many attractions. The room was clean and comfortable, keurig and water bottles are made available as well. I will definitely be back next time I am in Philadelphia. The one complaint I had about the hotel was that it was often times a bit chilly in the rooms. Our stay was for two nights and each night we had to ask the front desk to raise the heat (which they happily obliged).
I liked the fact that it was centrally located to downtown Philly, within walking distance of all the sights The elevator was broken and we had to walk up to the third floor to our room
Very convenient location and helpful staff. My room had a window without a view; therefore the room did receive direct sunlight. As I didn't visit the city during vacation, this was not a big drawback.
The staff were all super friendly and eager to help. The rooms are small but plenty big enough to sleep and have some walking space. EXCELLENT location. Wonderful restaurants and nightlife steps from the door but not overly noisy. Historic areas were within walking distance. Old City was walkable, but a bit farther than some may be comfortable walking however Uber is available within moments of request. The rooms have had a makeover, not the best quality contractor as some things are coming off the wall but overall the appearance is nice for a budget friendly hotel. No fans and no room air conditioner. The AC/heater is controlled from each hallway. Our room was stifling hot so we walked the two blocks to the Target and picked up a $20 box fan. The front desk girl turned the AC down even more which helped the temperature greatly and our fan kept the air circulation going and dried our hand washed laundry.
The staff was great. Always very helpful and willing to answer any questions. I didn't know that my room didn't have a bathroom en suite until I checked in and found out my bathroom was in the hall. The bathroom was tiny as was the room. One step from the door to the bed and the desk chair was touching the bed on the far side. Luckily I didn't spend too much time in the room. Also the tv had 2 lines running down the entire screen vertically. There was a bright green line running right down the middle of the screen!
The nearness to the center of the city 1. The girl at the reception was not kind, she was always on her personal phone. 2. the elevator was out of order and we were at the third floor. 3. The room was not clean, the light near the bed was out of order as the hairdrier too. 4. They had not cleaned our room the second day even if they came in our room to leave the soap. 5. The breakfast was very poor and the people in the hotel was very very strange (I think they were homeless). 6. The hotel parking was in a public parking but it was full...
Hotel was great. Everything we needed at a great price. Location is perfect. Would definitely return. All was well.
The bed was really nice. The toilet seat needed to be replaced.
I had a quick one night stay in Philadelphia and chose the beautiful Westin. My room was first class,and service was exceptional. I will definitely stay here again .
Very helpful and courteous staff. Beautiful room. Very clean and luxurious.
location Apparently the hotel was sold out when I made the reservation through your website, so they put me in a room with a mruphy bed, not a real bed.
they overbooked. I had to find other accommodations.
Great location and atmosphere Prices of food and drink
The room was very nice and fit our needs well. We thought the bed was as comfortable or even more comfortable than ours at home, which says a lot. Our shower didn't work. After a hot night outside at the Cold Play concert, we wanted to take showers before going to bed. However, when you pull the knob to turn on the shower, it came right out of the faucet. It was almost 1 am in the morning and we didn't want to call anyone. So we opted to take a bath but it was not what we wanted. Hence the reason I only gave the hotel a "Good" rating.
The staff was very apologetic for the confusion. I made a reservation through your system, booking.com and got to the hotel at 1030pm in the evening, to NOT have a room available for me. What is the point of a confirmation if a room isn't actually confirmed with the hotel itself?? How do you expect me to use your service again in confidence?
good service - clean- nice decor valet parking rates exhorbitant
We thought it was great and would stay again! We have never been unhappy when staying at a Westin!
Right in the middle of everything. easy access to many dining spots along with very good shopping. the lobby was very nice; check in was smooth with a special consideration to let us check in early! Parking was very expensive for overnight but in the middle of the city what can you expect.
Clean rooms City Hall views Lobby bar with friendly bartender Friendly and accommodating front desk staff Diminutive gym Broken solar shade in room
Clean,comfortable and welcoming
Very modern with a side of vintage appeal. Awesome doorman Old hair dryers. Scratched mirrors. Dirty Windows.
Staff was absolutely amazing!!! Location is two blocks away from convention center, reading terminal market and major attractions. We stayed in a interior room and didn't hear a sound. We will def stay here every time we visit Philly. Rooms are a bit on the small side. Lighting is very dim in the room.
The friendly atmosphere in this stylish, classy hotel. The rain.....but the hotel had complimentary umbrellas in the entrance hall.a very welcome touch as we'd forgotten ours!
The room was modern and aesthetically pleasing, with comfortable beds and linnens. It's not a big issue, but they gave me the wrong room type, and overall there wasn't a whole lot of attention to detail.
Nothing The valet misinformed us about the parking. They strongly recommended we pay 50$ for valet parking rather than on the street. The hotel room was not very ideal or modern for the price. The towels and bed sheets smelled as if they had not been changed or washed. The hotel did NOT provide amenities, and the shower products provided were very low quality and would not use them on my body. There are plenty other choices in Philadelphia and would not recommend this La meridian.
Interesting hotel since it had been a YMCA before The elevator gave a lot of trouble.