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the rooms were very nice the food was not very good i didn't feel it warrented a 5star rating there were no facilities for a hot drink after 9pm you wasn't alowed to use your own kettle in the rooms and they didn't supply one which i felt was very bad.
Good location,easy to find, Apart from casino no other indoor fascilities.
room and view from 15th floor smell in the room (cigarettes)
Superb location right next to beach, nice spacious rooms Breakfast very bad ( although good food, but dirty tables, no waiters to help )
The location in the center of the Golden Sands Resort Area and close to the beach. The rooms were very clean and the staff was helpful. The food was excellent and there was plenty of it, with a large variety to satisfy all tastes. Didn't like the fact that room windows don't open at all!!! Long waits for the elevators. One day the elevators were out of order (all three of them at once?!) - problem was solved within a couple of hours! There was an electrical power cut another. Shouldn't happen in a 5*** hotel which it definitely isn't! More like a 3*** level European hotel. Hotel was too busy/noisy and not relaxing.
Sea view wireless internet has to be free of charge
On the good side - location, casino, big and spacious room, nice view / On the bad side - Wifi not with good quality, not too many facilities, sometimes a bit noisy as well until 1 o'clock
Location was great! Right on top of the beach. The surrounding area has questionable security. I had both my wallet and phone stolen, and did not feel entirely safe after exiting the hotel.
Hotel stuff very friendly, amazing view to sea, perfect location. Clean and big room, parking place. No terrace, not possible to open the window and breath the fresh sea air. Voice insulation between rooms very poor, and aircond can not cools down the room.
big room,the price for room nothing,he was electricity problem and we dont have electricity 4 hours,was incredible,five stars hotel without electricity no elevator ,no air condition,you stay outside from the hotel.nice holiday
I am sory but is not a 5 stars hotel !!!!!!!
the rooms are spacious..the food is good there is no free wireless for internet and is very slow
The position of the Hotel. The Hotel staff, food and beverages.
The food was decent for all inclusive. The room was nice and clean and the facilities were good.
the room with sea-view is excellent
Excellent pool area, size of rooms, view from rooms Too much noise during the night, not for people with small children
good location, close to the beach; very nice view out of the balcony; large rooms; good food; friendly hotel staff poor food selection; all inclusive package applies only for part of the bars in the hotel; more like a 4 stars hotel than 5 stars
spacious rooms, friendly and efficient staff the furniture is like in a 2-star hotel, the walls and doors are tired
The room was large and very confortable. The food was poor, but good.
Eating, stay at the bar, pool, spa and enjoy of the view of my room to the sea and the pool. The staff from Reception.
The inside-pool, restaurants, casino. no.
room, food, pool
friendly staff, food was good,lovely view from room,very clean hotel,excellent leisure facilities.
90% of the staff just didnt care about anything!They would not last 5 minutes in any other hotel in UK or western europe.
Very modern and clean rooms. Goof facilities Some staff were very offish but some very helpful
The pool :) Again, the staff. Poor quality of the food
I loved all the services that the hotel gave.The only problem was the need for more than two elevators The only problem was the need for more than two elevators
We like steam bath, sauna, swimming pool and massages. I don't like the cocktails at the Lobby bar.
the food and the view, the beach and the hotel at night
Professional services, friendly personnel, always ready to help, good facilities for kids, very good and diversified food, plenty of food, No toothpicks on the tables in the restaurant, you had to look for them at the food bar where they were placed in one small recipient; during night in our room a very strong smell of urine came through the sewage holes on the floor of the bathroom, no natural indigenous drinks for kids, only carbonated Pepsi or Coke stuff.
The food. The hotel was bad smeling, and dirty.
Good value for the money, clean and spatious room, plenty of food (diverse and for all tastes), cocktails, drinks, ice cream and snaks included in all inclusive, nice pool, although you have to wake up early in the morning to find a spare seat. We couldn't pay by credit card, they accept only cash. There weren't many entertaining activities during the evening at the hotel for young people, it's more suitable for families with children.
Services were excellent, the food was great, staff very friendly, in a few words it was everything we hoped for! The parking was to small, and we had to park in another parking lot!
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety & payment methods.
Sea view, food diversity, pool, staff from restaurant.
the food was very good room is too small ; can not pay by card or directly in euro ( only leva ) ; no indoor pool ; no gym sall
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety. & payment methods
The swimming pool The elevetors service
the hotel is excellent, we had a nice room with pool view, very clean and cosy. the food was also very good, local drinks of a very good quality. every night the hotel organized entertainment programs for the guests and during the day you could play darts or watersports. we loved it!
Big room, the swiming pools, the animation program The quality of the food could be improved ( especially in the morning) the lack of parking places and in the absence of the hair-dryer ( not specific for a 4 stars hotel)
We liked the way people treated us, the well cooked meals (especially your pancakes), that there were a lot of fruits and various kinds of food. We liked the pool very much, we think it is the best pool in Golden Sands. Still, it would be very nice if you could warm up the water inside the pool :-) And your entertainment team is really funny. I didn't like that the staff gave us no materials to find out about the facilities the hotel has. For example, we found now, after we arrived home, that we could have played tennis inside the hotel. Nobody showed us where the snaks serve or that there is an outdoor restaurant.
The animation team was excellent, the bartenders very nice persons. Hello Vesko, Vasko, Pascale, Nadia and Ola. Every day is the same food, good but the same, bathroom was for 2 stars, only few TV programs , most of them from rusia amd Bulgaria, only TVR International for Romania.
Hotellet hadde bra standard,personalet var behjelplig med en del små ting som jeg matte gjennomfør og dette var overalt en bra hotel Det mangler info for parkering og at det koster for å parkerer for gjester.Stuepike var ikke helt på topp. De sjekket minibar men latt skitne glass stå igjen. Glasset var ikke alt for reint heller når vi fikk dem.
The rooms were nice i thought the hotel was very noisy at night and the staff at times were unhelpful and rude.
Good food and clean rooms. There was something wrong with the elevator from time to time.. My room was at the 7th floor..
Big rooms, nice washrooms, nice view, parking Far from center, poor variety of food
The room, the view, the food were great. They have serious problems with the elevators(only one was working, there was no AC in it, it was really slow), there are also problems with the stairs towards the beach (no light at night, some stairs need to be fixed etc). I would not recommend it for a longer stay, but for a couple of days it's fine.
*Excellent food / service / clean rooms / safe parking lot/ entertainment /pool/ position of the hotel/individual air conditioning in every room. Super entertainment Team (Krassi/Dani/Chefo)...If your goal is relaxation than this is the best Hotel to be in Golden Sands Let's say that the local drinks (soft and anything beside the beer) are not that on Romanian taste....other people seemed to enjoy it very much....
Friendly staff, clean, excellent food, good value for money, lovely pools. Would have liked a facility on each floor to get a drink as there were signs showing that food and drink had not to be taken out of the lounge area up the stairs and we respected this, but would have liked a hot drink in our room.
a nice hotel, very good food, fruits looked a little bad, peaches and watermelon--bad bad. please repair the second elevator, the soccer field has no sand on it; the juices are all chemical, nothing natural; make the pool program longer to 20.00, the AC did not work in more rooms, you probably turned off the chiller to save electicity because it was september, bad ideea.
The entertaining team = young and lovely, the staff hotel = very kind, the food =very good and variety, the pool =clean The internal bars are only for smokers.
the food was excellent, wide variety, the room was huge, we had 2 bathrooms, and it was kept very clean. the animation team was energetic and fun, enjoyed the karaoke! hotel is very near the shops, just have to go down 88 steps! the lift kept breaking down and we were on the 7th floor.