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The location in the center of the Golden Sands Resort Area and close to the beach. The rooms were very clean and the staff was helpful. The food was excellent and there was plenty of it, with a large variety to satisfy all tastes. Didn't like the fact that room windows don't open at all!!! Long waits for the elevators. One day the elevators were out of order (all three of them at once?!) - problem was solved within a couple of hours! There was an electrical power cut another. Shouldn't happen in a 5*** hotel which it definitely isn't! More like a 3*** level European hotel. Hotel was too busy/noisy and not relaxing.
room and view from 15th floor smell in the room (cigarettes)
Sea view wireless internet has to be free of charge
Superb location right next to beach, nice spacious rooms Breakfast very bad ( although good food, but dirty tables, no waiters to help )
the rooms were very nice the food was not very good i didn't feel it warrented a 5star rating there were no facilities for a hot drink after 9pm you wasn't alowed to use your own kettle in the rooms and they didn't supply one which i felt was very bad.
Good location,easy to find, Apart from casino no other indoor fascilities.
Hotel stuff very friendly, amazing view to sea, perfect location. Clean and big room, parking place. No terrace, not possible to open the window and breath the fresh sea air. Voice insulation between rooms very poor, and aircond can not cools down the room.
On the good side - location, casino, big and spacious room, nice view / On the bad side - Wifi not with good quality, not too many facilities, sometimes a bit noisy as well until 1 o'clock
Location was great! Right on top of the beach. The surrounding area has questionable security. I had both my wallet and phone stolen, and did not feel entirely safe after exiting the hotel.
big room,the price for room nothing,he was electricity problem and we dont have electricity 4 hours,was incredible,five stars hotel without electricity no elevator ,no air condition,you stay outside from the hotel.nice holiday
The pool :) Again, the staff. Poor quality of the food
90% of the staff just didnt care about anything!They would not last 5 minutes in any other hotel in UK or western europe.
The inside-pool, restaurants, casino. no.
friendly staff, food was good,lovely view from room,very clean hotel,excellent leisure facilities.
room, food, pool
the food and the view, the beach and the hotel at night
Very modern and clean rooms. Goof facilities Some staff were very offish but some very helpful
We like steam bath, sauna, swimming pool and massages. I don't like the cocktails at the Lobby bar.
I loved all the services that the hotel gave.The only problem was the need for more than two elevators The only problem was the need for more than two elevators
Services were excellent, the food was great, staff very friendly, in a few words it was everything we hoped for! The parking was to small, and we had to park in another parking lot!
the food was very good room is too small ; can not pay by card or directly in euro ( only leva ) ; no indoor pool ; no gym sall
Sea view, food diversity, pool, staff from restaurant.
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety. & payment methods
Professional services, friendly personnel, always ready to help, good facilities for kids, very good and diversified food, plenty of food, No toothpicks on the tables in the restaurant, you had to look for them at the food bar where they were placed in one small recipient; during night in our room a very strong smell of urine came through the sewage holes on the floor of the bathroom, no natural indigenous drinks for kids, only carbonated Pepsi or Coke stuff.
The food. The hotel was bad smeling, and dirty.
Good value for the money, clean and spatious room, plenty of food (diverse and for all tastes), cocktails, drinks, ice cream and snaks included in all inclusive, nice pool, although you have to wake up early in the morning to find a spare seat. We couldn't pay by credit card, they accept only cash. There weren't many entertaining activities during the evening at the hotel for young people, it's more suitable for families with children.
The personnel was excellent and cooperative. They have to improve the food variety. There are no alternatives for payment. They do not accept credit cards. Food variety & payment methods.
Hotellet hadde bra standard,personalet var behjelplig med en del små ting som jeg matte gjennomfør og dette var overalt en bra hotel Det mangler info for parkering og at det koster for å parkerer for gjester.Stuepike var ikke helt på topp. De sjekket minibar men latt skitne glass stå igjen. Glasset var ikke alt for reint heller når vi fikk dem.
Good food and clean rooms. There was something wrong with the elevator from time to time.. My room was at the 7th floor..
the food was excellent, wide variety, the room was huge, we had 2 bathrooms, and it was kept very clean. the animation team was energetic and fun, enjoyed the karaoke! hotel is very near the shops, just have to go down 88 steps! the lift kept breaking down and we were on the 7th floor.
Friendly staff, clean, excellent food, good value for money, lovely pools. Would have liked a facility on each floor to get a drink as there were signs showing that food and drink had not to be taken out of the lounge area up the stairs and we respected this, but would have liked a hot drink in our room.
The rooms were nice i thought the hotel was very noisy at night and the staff at times were unhelpful and rude.
Big rooms, nice washrooms, nice view, parking Far from center, poor variety of food
The entertaining team = young and lovely, the staff hotel = very kind, the food =very good and variety, the pool =clean The internal bars are only for smokers.
The room, the view, the food were great. They have serious problems with the elevators(only one was working, there was no AC in it, it was really slow), there are also problems with the stairs towards the beach (no light at night, some stairs need to be fixed etc). I would not recommend it for a longer stay, but for a couple of days it's fine.
a nice hotel, very good food, fruits looked a little bad, peaches and watermelon--bad bad. please repair the second elevator, the soccer field has no sand on it; the juices are all chemical, nothing natural; make the pool program longer to 20.00, the AC did not work in more rooms, you probably turned off the chiller to save electicity because it was september, bad ideea.
*Excellent food / service / clean rooms / safe parking lot/ entertainment /pool/ position of the hotel/individual air conditioning in every room. Super entertainment Team (Krassi/Dani/Chefo)...If your goal is relaxation than this is the best Hotel to be in Golden Sands Let's say that the local drinks (soft and anything beside the beer) are not that on Romanian taste....other people seemed to enjoy it very much....
Everything! Excellant food in restaraunt. Very friendly and helpful staff. Great location for the city( only 10 min walk to centre.) Definitely recommend and will visit again. Absolutely nothing!
I had a very pleasant 6 day stay at your hotel... absolutely excellent until the last night of my stay ... a guest occupied the room adjacent and I could clearly hear the TV and conversation coming from there. as above .... did'nt like having to listen to the noise from next room..
wonderful.......that is enough!
The hotel enjoys a good central location near both The Sea Gardens and Varna centre, both a few minutes walk away. Room were unbelievably hot, air conditioning was poor and slept with the window open.
Very nice hotel, great facilities like fitness, indoor pool and professional spa services. Compared to other so-called 5 star hotels around Varna, this was the only one that would resemble such a rating on an international scale. If you get one of the upper floor rooms you have an amazing unobstructed view via a full glass front on the ocean. Breakfast is quite diverse and plentiful. Includes indoor and outdoor parking facilities were helpful. The location is also great since it is close enough to the center so you can simply walk there, however it is not really in the middle of it so it is convenient to get there by car. The in-house dining options were very good (as to be expected), on top of it the prices were surprisingly reasonable. Internet was a plus as well, always workin and fast The quality of the service personnel was a bit sketchy. The level of English of most staff was very limited (to be fair, this is common around here) so interactions were kept to a minimum. Most staff was however friendly and helpful, while others gave the impression to be annoyed by our presence.