Location Dirt in corner of bathroom, pool area unkept,
From the minute we walked in, the front desk staff was helpful, gracious, and went above and beyond to make us feel welcome. Danielle was a star! She made sure that we were well taken care of after our long day of travelling. She even directed us to the best Philly Cheesesteaks in town! Hotel room was great. Location was perfect. I would definitely recommend this hotel!
We had never been to Philadelphia and had no idea what expect. This hotel was elegent, clean and updated! At check in they gave us a piece of paper that had all surrounding restaurants and attractions all seperated by types of food or establishments. Then as an added bonus, the kind, helpful staff member at check in even put stars next to the best places to go to with kids. To make things more convenient the 1st morning we were there we were able to schedule a bus tour of Philadelphia right in the hotel lobby. This worked out great for us becsuse we only had one full day there and wanted to see as much as we could. So all this is great, but the best part is the LOCATION!! With in the hour that we arrived we deciedd to walk to get none other than a cheese steak. We walked the direction to Jims (which was suggested by the hotel staff and happens to be the best philly steak in town) and with in 2 blocks of the hotel the street transformed to a bustling city to a picturesque scene of 1700 brick houses, with trees canopying the the cobble stone streets. I walked to Starbucks in the morning from the hotel and walked right by where Benjamin Franklin had been buried and didn't even know it! The parking garage is not connected to the hotel and if there is valet, we never saw it. There is a parking garage on the premises, but no entry directly inside the hotel to and from the garage.
Great location in walking distance to historical sites. Super friendly front desk staff. Room was not ready at 5:00 pm. They did take half off parking to compensate a little.
Everything was walking distAnce. Easy access to many places. ❤
Perfect location! Right in the heart of historic Philadelphia with plenty to do within walking distance! Staff was helpful with everything requested Bathroom was not very clean. Used q tips in the room. The coffee was not restocked.
Comfortable bed. Bottled water in the room. Right in the middle of old town Breakfast buffet was so so.
Not really good for young toddlers comfortable bedrooms. Needs updated decor and carpets definitely need a good deep clean. Better attention to details such as restocking coffee and cups complete with lids. Likewise bathroom products. Staff polite but on a rush to get through whether finished or not. When asked by telephone about airport shuttle was told none upon arrival at hotel found they do have services
Room was ok....nothing special Very bland decor....bathroom wasn't great. One of the towels had a huge hair ball on it. Maid took the TV remote from the room
Great old city location. AC unit is loud; bathroom could use a thorough cleaning -- dust and hair accumulated in corners. Tub did not drain; ankle deep by the end of the shower.
Location was perfect for walking to lots of great historic and shopping/neighborhood browsing. Parking a bit expensive ($36/day) but it's a city, so it was expected. The staff was VERY helpful and friendly, got us right in even though we showed up a few hours before check-in time, answered all questions, and gave some great recommendations. Overall, a terrific experience and I would highly recommend!
Great location and pleasant staff. Guests in the next room hosted a party until 5:30am. Several calls were made to the front desk, but the party continued throughout the night. I got the impression this is normal behavior at this particular hotel. Wouldn't recommend to others traveling for business.
Great location for my work. Great restaurants in walking distance. Nearly ruin my shirt with a rusty iron.
Very stylish hotel with comfortable rooms. Staff was friendly and attentive. But the best part is the location, you're across the street from the birthplace of our nation!
It was a really nice hotel - beautiful room and facilities- great location. The bartenders in the bar were really helpful and gave better suggestions for what to do in the city than the reception and concierge. No bathtub in room - despite beautiful picture. This is the 3rd or 4th Kimpton Hotel I've stayed in but the least intimate. Hotel was a little busy and staff could be a bit warmer and more helpful.
Stayed for NYE.. very nice hotel. Excellent staff. A bit pricey. Would consider a return trip.
Nice location for nightlife and history tours. I receive a monthly check from the VA for a service connected disability -- my ONE night stay cost more than that entire check! And for what? I received no continental breakfast; parking is $50 a NIGHT; and my room with a king-sized bed was tiny. No idea if internet was included, as I was not given a password. I wanted to sit in my room and prepare for a speech I had to give, but, my absurdly expensive room did not come with a chair besides an ergonomically nightmarish desk chair. I had a ton of clothes because I was there for a three day wedding, so my hands were full. I received no bell-service, carried all my stuff to my room, and the keys didn't work; so I had to lug everything back to the front desk. Had to iron shirts for the wedding, the ironing board looked like it was bought from a yard sale. For the cost of this room, I expect quality amenities. Also, the bouncer for the rooftop bar, who looked a like a teenager, watched one of the wedding guests get assaulted, laughed, and did nothing. Honestly, we should've called the police. Posh and ostentatious, with little reward. Go somewhere else.
We love the staff as they are professional and fun. They offer free happy hour and coffee in am! This is a big deal and makes people feel welcomed. The rooms are stylish and cozy! We had a 2 month and 14 month old children who loved it too! Smaller elevators but it was doable...we just have 2 kids and a huge stroller ;)
I had a great experience staying at Monaco, from price to service everything was perfect. I think they should have better pictures of the corner suite on there website, because there suite was better then the pictures shown.
As with all Kimpton Hotels, the decor is amazing & very much in-line with my aesthetic. We also really enjoyed the location of the hotel; we stayed over 2 very nice days & walked 30 minutes down Passyunk and over to the far edge of Rittenhouse multiple times. We tend to spend most of our time out-and-about, but the time spent in the hotel was very nice. We requested a room away from the elevator, which they did not oblige. We were essentially directly next to the elevator bank, however it ended up being quite. That said, we were there on a Monday night, I'm sure the weekends are a bit rowdier. Bed was not very comfortable (for me, the BF loved it), the outlets stopped working in the bathroom in the middle of my blow out & could not be fixed, the internet did not work the day we checked in. Also...there is not much follow-through from the staff; we had requested a later check-out that they never acknowledged until we were physically there and brought it up ourselves again during check-in. We asked for a room away from the elevator bank, but were put in one directly next to it. Tried to order room service & the person on the phone said they would have to call back to 'confirm the order' but never called back..the food appeared 20 minutes later, cold. Negatives aren't the end of the world, but there are definitely some things we weren't thrilled with. But the staff, including the valet, were lovely & very friendly.
Love atmosphere and staff. Location and style is also a plus. It's friendly for us with our 2 kids under 2. The bed was not as comfortable. We usually have a king size bed but opted to 2 queen size and I would prob not do that again.
I left an expensive piece of technology in the room and when I returned a couple hours later, the staff said they didn't find it.
Each and every corner of the hotel is just amazing. Love it!!
The downstairs spa and pool was relaxing and very clean. The staff throughout the hotel was friendly and quick to take care of anything we needed. Even though the valet parking quickly retrieved our car and due to the difficult nature of street parking in Philadelphia, well worth the cost. We had a wonderful time at the Franklin.
Housekeepers were the nicest people in the whole facility Let me see Spa - the massage therapist texted on her phone through the entire massage, massaging with one hand then putting phone on my back Front desk - asked for late check out, was told it was not possible because hotel was sold out that night. As the conversation progressed or digressed as the case may be, was told that I could extend for another night. Not sure why it's okay to lie to people to their face Summary - not only will I never stay at that hotel again in philly, I will never stay in an Omni again. Not sure why the employees don't understand that their pay checks come from money paid by guests. You might want to let them know how the revenue is generated. Sad day
The location was great--right across from independence park with many other attractions within easy walking distance. We had a great view of the park through two big windows in our room. The staff was very friendly. Although the hot tub was broken and much missed, the spa was otherwise very enjoyable. I particularly appreciated the valet and doorman offering to allow us to park in front of the hotel while we loaded the car with our luggage. The drapery partly obscured the great view, and could not be pushed out of the way.
Great location, friendly staff. Noisy refrigerator in room.
The location is perfect in the center of the historic district of Philadelphia with top restaurants within a short walking distance Hotel is a bit tired and could use quite a bit of updating.
Loved everything except restaurant staff. The front desk staff was excellent! I tried to call in a pick-up order, and your restaurant staff was rude and didn't put in my order.
Breakfast not included
Beautiful rooms with attentive staff and great location. My stay couldn't have been better! Can't wait to return to the Omni.
We stayed one night and decided to extend our stay for two more nights. The location was perfect - walking distance to historical points of interest in Philadelphia and to the wedding and reception we attended. The room was well appointed with a nice view. Nothing.
Location Small room and no facilities at a price that is equal to Sheraton and Hilton level hotels
Location, Staff, Lounge, Room, Breakfast.
The hotel location is excellent. It was within a short walking distance to many of the area attractions. Having a very nice breakfast in the hotel was a delightful way to start the mornings. The breakfast room reminded me of a hotel in Rome, Italy. It would be nice to have a mirror over the desk in the bedroom so one could be dressing, applying makeup, etc while the bathroom is being used.
Convenience to area
The hotel was located in a great location. My boyfriend and I liked the fact that we were able to walk to most of the famous sites around town and we both enjoyed the friendly staff. I checked the website before booking the hotel and I was shown a larger room. I was disappointed with the size of the room and felt like I was given false information and paid alot for a very small room.
I Beautiful old house with charming rooms. Despite the house was build in 18th century it is very well equiped, only elevator is missing. Perfect location: in the very center of the city, but away from traffic, so it is very quiet at nights.
interesting old building, home style breakfast no amenities
The room was lovely. Staff was helpful and cordial. Great location. Breakfast could be upgraded.
The easy way of behaving
Nice friendly place to stay especially if female on own. Central to everything in Philadelphia. Meal in courtyard was good too.
Great location, close to independence hall. Restaurants & bars within walking distance. But shower pressure could be better and you can feel vibrations from the underground trains (during the day only)
staff was nice, beautiful setting and building.
Great location, beautiful hotel, lovely room. Tea & cookies in the afternoon is a nice touch. Rubbish TV. Breakfast should be better
The small room was charming and, despite the age of the hotel, all systems worked beautifully – HVAC, plumbing, wifi.Common rooms were elegant and comfortable to read or work in. They are dedicated to paper and plastics recycling ... a nice contrast to so many larger hotels. Breakfast was skimpy and bread products were dry. Juice or a fruit bowl would have gone a long way to making this a memorable stay.
The staff were super friendly and couldn't do enough for us, the rooms were gorgeous and historic with walls full of books, and the homemade, warm cookies during the complimentary afternoon tea were to die for! Oh and the toiletries were all paraben-free, too! There was some rumbling of underground trains at regular intervals - enough to shake the teacups but not enough to keep us awake. And there's no lift, so if your room is on an upper floor, you might have problems with heavy luggage.
A lovely old home, now an attractive and conveniently located small hotel. Staff is attentive, rooms are clean and comfortable (two fireplaces in my room last night!) and breakfasts are lovely.
For the location, the price is pretty good This hotel is a dump. Some people call it character, but that's nonsense. You don't automatically get to say something has character just because it's in an old building. Dirty carpets, broken down beds, busted blinds, missing ceiling tiles, leftover dirty laundry from previous guests, showers that don't drain, and a staff that's only there a third of the day are not "character" features. They're poor maintenance issues. Don't go here unless you're strapped for cash and plan on spending very little time in the room
Location was perfect in the Olde City of Phildelphia. One block away from Independence hall. You can hear everything, the wall were thin.
the location was perfect for seeing the city it was quite loud, the payment process is sketchy (pay at a convenience store down the street)
Very loud music from restaurant downstairs
The location of this hotel is about the only good thing I can say. It's right in Old City and just about anything you could want to do is within walking distance. They were very misleading about the size and the amenities. Our "seating area" was a wooden chair. It was not very clean. The worst part though was the mouse that was sharing our room... Very disappointed in this hotel. Will not be back. Ever.
The location was in the heart of the Old City District. The room was very small and did not seem to fit the rate.
I loved their location and the vintage feel the old building gave. It would have been great to get an idea of the history of the building and why it was still standing after so many years.
Nothing The rooms do not match the pictures what so ever. The bed for sure had to have bed bugs and the restroom had roaches. I didn't even stay for a few hours before I left. Reminded me of a room out of AHS.
This was one of the worst hotels I have ever stayed at!! The room was unclean, cramped, paint peeling off the walls, mold in the bathroom and not cleaned until we complained. No elevator!
Downtown Philadelphia, old city district. Very nice personnel, cheap rates. no
Very nice personnel. Location is very good. Perfect place for budget staying for 1-5 days in Philadelphia.
I liked the helpfulness of the staff and the location of the hostel no negative emotions whatsoever
I felt this place was very laid back with a hip set up as well as staff. I got the feel this was a alternative dorm for the neighborhood!! Lack of privacy...... yet, i didnt have to stay there either!! :)
Male dorm smelled strongly of mildew
Front desk staff were very helpful in supplying directions and ideas of what to see. In the historical district. Bed and room were comfortable. Pub/bar next door is generally not that noisy except for one night pre-Halloween when it was extremely noisy. Liked having a washer/dryer - it really helped as travelling light. Grocery store around corner is open late. Easy to get to via train from airport. Or cab is about $30 (used this for early morning flight on return). Bathroom could use a bit more cleaning but it was clean enough. Bit far from rest of downtown but subway provides easy access or you can walk. Streets in area deserted if walking home late at night - recommend take subway (stop is only a block away) or take a cab.
The fact that the have events every night,making more easy to talk to the people how are in the hostel.