Philadelphia Hoteller i West Philadelphia

Standard Hilton Comfort. Lobby was in first floor. Each time had to take 2 separate lifts to reach the rooms or leave the rooms.

Location: close to test center for step 2 CS 1. shower clogged - had to wait for plumber to fix it. Interfered with ability to prepare for exam. 2. garbage left outside the door - TWICE - was not taken care of for hours.

waited a while to get checked in and get our room, we finally get upstairs, tired and late for an event, the room was FILTHY! it had yet to be cleaned from the previous guests. it took over 30 minutes for them to sign us with a different room, and it was still not up to standards. we did not spend much time at the hotel, but i would have liked for it to have been a much better experience. i've stayed with Sheraton in the past and this is my first time being disappointed with their service.

That there was miscommunication between kayak and the Hilton about the pricing because I was charged extra

The Hilton on City Ave is making an effort to improve as evidenced by the renovations. Walking off the elevator onto the floor my room was located it is clear that changes are being made. The room looked very nice with new furniture and a modern design for the shower. The beds were very comfortable. Unfortunately the remodeling was eclipsed by doors to the rooms on my floor making a tremendous amount of noise when closing. I was awaken late at night and early by people shutting their room doors. The noise was can be heard through out the whole floor. The front desk staff, while friendly were useless. On 3 separate occasions I asked about a car rental. One time I was told a bellman would call me with details. No call. It was not until the third time that I got the right info. However, the rental options were unsatisfactory ( no fault of the hotel). I could have been given the correct info the first time.

Location to where I needed to be. The bar food was outstanding. Young bartender very accomadating. Bar and Bartender very, very busy; manager just standing around not helping out.

Location was good Number of things 1. Carpet of the room really wet due to AC and staff did not bother to change the room 2. Coffee Maker wasn't working and when asked staff couldn't replace if fix it for more then an hour 3. Cable TV was woeking on and off

Gentleman at the front desk in the morning was very patient and accommodating Sheets and blankets were scratchy and appeared unwashed, toilet didn't flush properly, AC fluctuated between extreme heat and cold, walls were paper thin, door didn't lock properly, no one was at the front desk in the evening, music playing all night in the hallway, phone didn't work, no one answered the phone when we called, felt very unsafe and feared our items being stolen

There was absolutely nothing that I liked here. Phone lines down. The name of the hotel doesn't match the name on the outside of the building. The parking garage smelled of human waste. There was no shower curtain. The bedding had cigarette burns in them. The doors didn't lock properly. It rained. So did the ceilings. The AC was stuck on. I genuinely expected Dexter to come in and kill me. I didn't sleep.

Price last minute on a weekend. This hotel is a mess. I tried to check in on the phone as we were stuck in traffic and wouldn't be arriving until after midnight. I waited on hold for 15 minutes because they were "changing staff". When we arrive we drive past it twice because it doesn't look like a hotel. There was some ghetto party that was letting out when we arrived and it was like walking into a zoo with people out front yelling profanity and all of them drunk. The parking was blocked by these same folks who were too drunk to get their cars successfully out of the parking lot. The lobby is straight out of the 70's and you get a key fob with the room number on it (nothing screams patron security). The rooms are dull and out dated. No modern emeritus (not even the basics). The shower tiles was proven in several spots. The shower towels were ripped on the edges and frayed. No additional pillows or towels to be found anywhere. Oh and the toilet was clogged when we arrived and glogged again during our stay (not from our doing). In the morning before check out we were awakened by what can only be described as another ghetto room party in the room down the hall. Screaming, yelling and laughing all heard as clear as day from several rooms down the hall. I have received significantly better service for $170 and much cleaner and safer accommodations! Probably could have spent half the money at a bargain chain hotel and felt more taken care of and safer. Save your money if you are looking at this place. It's not worth $50 and you spent three times that bc it's in the city and they jack the rates up on the weekends.

They didn't even change the bed sheet

Rooms are dirty, no towels or soap, broken doors drawers, mildew on carpet and ceilings, smells terrible. Staff was rude

NothIng Run down looking building, several people bringing prostitutes into the building, another customer complaining but being told compensation comes at check out rather than resolve the issue. Avoid this place as best you can.

Nothing!!! Condom wrappers found on the bed, smells like poop in the room, floors are gross and dirty, found rats, no heat, no tables or chairs, People selling drugs outside, people yelling at night really loud, no working TV..