Location Staff Ambience
Please write at least 15 words
Large suite was almost as big as an apartment. Great breakfast Small shower may be a problem for larger people.
Excellent customer service
Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom. Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options
Friendly and attentive staff, convenient location and very comfortable room made this a perfect introduction to our visit to Montreal.
The beds are very comfortable and the rooms are a good size
beautiful room housekeeping knocked on door once before 8am
Location was perfect for all things in Old Town Montreal; hotel itself was upscale without being pretentious, staff is AMAZING and the room was cozy and spacious. The bed was so comfortable and bathroom was like being at a resort. Adjacent to the cathedral, a 5 minute walk to the metro, 3 blocks away from Rue Saint-Paul and a 15 minute ride to shopping and local nightlife on Rue Sainte-Catherine. If you choose to stay in for the evening, 2 top-notch restaurants, plus a rooftop bar with an excellent view of Montreal. This hotel does it right.
Great location and staff was friendly and attentive to our requests. The "perks" of staying at the hotel has diminished since we were last there - which was about a year ago. There were complimentary drinks and light snacks for our entire stay last time. Just one complimentary drink this time.
Location, cleanliness, friendly staff and gr8 breakfast
The location is good. The person who completed our check in was very rude and condescending. We were really shocked by how badly we were treated. With regards to the value for the money, you can find hotels as nice in Montreal for less. The room was very small.
Very accommodating. Great neighborhood. clean and nice. Terrific service. Nice restaurant and breakfast spread. Rooftop bar. Overall the staff could not have been more responsive and very accommodating. Our room was very nice. A petite suite, loved the spa tub and comfortable king-sized bed. We will definitely stay again. Staff (Melanie) needs to be careful sending clients to tourist restaurants. We specifically stated no "tourist restaurants". There are so many lesser-known restaurants that are fabulous and worth trying. We were sent to Vieux port steakhouse for sunday brunch. We had slop. We arrived sunday morning. After we saw many terrific cafes and brasserie. And please note she (Melanie) did NOT tell us about the rooftop bar or your new restaurant. Perhaps we would have gotten our sunday late morning/ early lunch there.
The hotel location. The breakfast. The bed. Staff not very friendly. Staff cold in manner (fake smiles). Control of shower temperature difficult.
Unique architecture (we had a floor to ceiling beam in the middle of our room tastefully painted to match the decor) and the food was great. Location exceptional for exploring Old Montreal. All in all a very nice experience.
Convenient location for walking. There was a line at the check in/out desk. ONE employee, and she was sitting the entire time. Both when i checked in and out. There is ONE elevator, which was always so packed and with a line that the only time i used it was to carry our bags up to the room. Its noisy as hell there, 3am noisy as hell. The thermostat wouldnt work. Had something written on the knob to adjust the temps, but we were sweating to death all night, and into the morning. Roll away bed was not comfortable. And all this for nearly $500 US dollars a night?
We loved the location and the staff. the room was spacious and trendy with a bedroom, bathroom, living room, a small kitchenette and a second pull down bed. This is a great spot for families. Pets are accepted (you probably need to make a prior arrangement.
location Service very slow. Noise of other hotel guests. Room not serviced on second day bad form. Night porter not polite.
Very helpful staff, very kind and welcoming! Nothing at all!
We valet parked our rental car and it was returned with a flat tire. The staff refused to help us in any way and would not even comp the relatively small service charge by our rental car company. Hardly 'boutique' service! I would never return to this hotel.
Enjoyed the European somewhat exclusive feel of the hotel, , with spacious rooms and a nice design. The staff were very friendly and helpful Upon check in there was some kind of children's birthday party in which the parents let the children run around yelling in the lobby bar and restaurant. A bit off putting.
Location was excellent - very quiet - and rooms were well equipped. Staff very friendly and helpful. Air conditioning was not working properly whilst I was there (heatwave). Rooms are also ill-suited to business trips as no proper desk facilities. Gym a tad on the small side, but there are plenty of outdoor trails within easy reach.