Jeg likte at Personalet som jobbet der var veldig hyggelige, noen mer hyggelig enn andre. Noen hilste på deg og andre ikke... Virket som det var et hotell med mye gjester inn og ut... Dette hotellet er et ungdoms/unge voksne hotell der party og opplevelser står for tur. Ikke et familiehotell for å si det sånn. Hotellpersonalet var veldig behjelpelig hvis vi hadde noen spørsmål og de hjalp oss med forskjellige turer som vi dro på. Veggene på hotellet var veldig tynne fordi vi kunne høre naboen spille høy musikk selvom den ikke var så høy... Veldig gode senger var det på hotellet. - Det må vaskes bedre på gulvet av vaskepersonalet. ellers så gjorde de en super jobb. - De som står i resepsjonen må prøve å hilse på kundene sine hvis de ikke har mye å gjøre. -
Det var gode senger. Det var ikke så rent i ganger så man lurer umiddelbart hvordan det ser ut på rom når man kommer.Utrolig høy musikk i resepsjon man fikk bakoversveis når man kommer inn. Passer for yngre folk tror jeg.Rommene utrolig mørk lampene svarte ikke noe for middelaldrene.
Very good location, excellent staff and rooms are great
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
hotel staff was extremely friendly and helped immediately in an emergency
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
It was very close to the beach and clubs. Rooms are small but clean
The comfort That the water got turned off in the middle of my stay.
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
The decor of the room The housekeepers dont replace bathroom tools once they are used
The room was ok. It had room for two double beds and a desk and barely enough space to move around them. There was no view from the window as we were on the side of the building above a courtyard but it was decently lit. It was also clean when we arrived but in our three night stay there, it was not cleaned once! The staff does come to the room to fix your bed and change your towels but the sand we brought in with our flipflops from the beach the first night stayed there. So I guess they only clean between guests. We had a problem with the bathroom door which would not close properly. The hotel is a five minute walk from the beach so it was in a great location.
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
The bed The lack of small face towels. And housekeeping came in too frequently.
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
Every one was really helpful
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
great location parking is expensive
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Personal I likes everything about the hotel
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
This guest did not leave comments about this hotel.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
God service, bra renhold og fantastisk beliggenhet rett ved stranden og langs Ocean Drive. Den inkluderte frokosten var imidlertid ikke mye å skryte av - kun kaffe/jus og en bolle cornflakes eller en bagel med kremost. Vi kjøpte omeletter og annet fra restauranten som ligger rett ved inngangen til hotellet.
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
Reception staff (Jorge) was amazing, so helpful, first class customer service.
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
Good value for the money. Clean, great location. The breakfast wasn't good enough.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
Location, close to beach. 2nd floor is not as renovated and nice as 3rd floor; water temperature in shower changed too much from hot to cold; checking in and out took a long time.
Convenience to the beach and the excellent outside space The room could have done with redecoration - it was a little shabby
loved the breakfast, drinks & POOL!!! rooms were a bit musty, and the AC is LOUD
Location, location, location! In the middle of Art Deco district, close to the beach and everything else. Best dining on Ocean Drive. Rooms are quiet and the patio is beautiful. Staff are very friendly. Housekeeping could be better.
Service was excellent, half priced appetizers and drinks during happy hour till 9 pm, beach is one block away from the hotel. Not allowed to have outside food, beverage, or alcohol in the hotel. No refrigerator. Next door to a Party Hotel, so can be rather loud.
Loved the architecture - location was amazing - lobby and porches were wonderful - staff very pleasant and helpful perhaps a few more amenities - room could use a chair for reading
The hotel, the staff, the value. I would like to say it is all a 1 out of 5 so I can keep this secret to myself.....but they really out do themselves and are worth the max score of 5 with ease!
Location, location, location. Great Service nothing to complain
The staff were extremely helpful. They arranged my room for me before 3 pm. provided me with towels at reception immediately as i entered (i was wet from the rain); they handed me the Fedex package that was delivered for me before my arrival; They were extremely helpful in following up with Fedex on a package that was not delivered. Everyone was very helpful, friendly and made my stay a pleasure. I even received two free drinks ( vouchers). I can recommedn the hotel to anyone. I received the best service ever and I have stayed in hotels all over the world, as I travel frequently.
Friendly staff, clean & comfy suite, close to the beach
Design Small bathroom