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This facility is brand new (still under construction) so everything is brand new and in good working order. The location is excellent - right next to one of the main entrances to Arcadia beach. Numerous restaurants, small stores and currency exchange are all very close by. A big shopping mall with a large and well-stocked food store is right next door to the hotel...on the 3rd floor. A tram that runs to the city center and local buses are all very close by too. Front desk staff all speak good English - but very few of the other staff do. Laundry service is excellent, fast and reasonably priced. I rented a suite for one week (on the 18th floor) with 2 rooms and it was an excellent deal at today's exchange rates. There was a huge amount of storage space (way more than needed for even 2 people) - 2 TV's - 2 beds (the main one was not very comfortable - way too soft for me - woke up with a back-ache everyday because the mattress was so soft) - an large in-room safe that held everything I needed to secure including my 13" laptop...and a nice view of the city. The room was overly warm with no way to control the temperature - but there were 2 windows that opened (one in each room) that solved that problem. There was no "Directory of Services" in the room - and when I asked the front desk staff why not, I was told "it was still being developed and would not be done until sometime this summer." This is a MAJOR SHORTCOMING (and problem) in my opinion because a guest has no idea what he/she can (or can not) get in any hotel without such a book. The buffet breakfast was also very poor in my opinion - containing only a few items, most of which were cold even if they were supposed to be warm or hot. In view of the overall quality of this hotel (which is excellent), the buffet breakfast is another MAJOR SHORTCOMING that needs to be corrected - even if the price (100 UAH during my stay) has to be raised to improve the quality and quantity of buffet breakfast substantially. Only one woman during the buffet breakfast hours spoke English - and if she was not around when you showed up, good luck!!! My only other complaint was construction (and repairs) noise - lots of it constantly during the day because the hotel is still under construction. I found this to be very annoying.
Everything was excellent during my second visit, especially the breakfast which is exceptional. That's why I came back again. I am still disappointed that there is no hot water capability in the room for making making coffee or tea.
Enjoyed service and pool, it was relaxing, location is great
Perfect localion in the centre. 5 min to Opera, 4 min to Gorsad. High-class. Clean and tidy. Quite nice staff. Visit their website, there might be a better offer.
Large rooms small hotel in great locatiion Uncomfortable bed, old furniture, poor amenities
Very friendly staff. Great food, excellent exercise facility. Hotel is over 250 years old. Building is old but everything you need is available. If you are looking for a new building and state of the art equipment this is not the place. But they do everything to make your stay joyful. It is geographically located in a nice area with shops restaurants near by.
Location and historic value are the only things this place has got going for it. Economy room on the 4th floor so you have to get off the elevator and carry your luggage a flight of stairs. Stairwell entrance was too narrow to fit luggage in. The 4th floor looked like an after thought and had narrow beds. Unused beds openly stored on the guest room area...it felt like you were staying in attic.
The stay here what a $200 per night for only $50 dollars. The front desk clerks all speak English, the Fitness center is large and open from 7AM to 9PM. The room was good and very comfortable with a firm memory foam mattress. There was not a single thing that I would say were negative.
The hotel had wonderful access to city center. The hotel staff were genuinely hospitable and very gracious. The price was very reasonable and the breakfast in the morning was well appointed. It was very nice to walk out, immediately into the city, and to receive assistance with directions and areas of interest by the front desk staff. I found it funny that coffee cups were not replaced in the cleaning time. While they gave me two, I would always have one still uncleared from earlier in my morning. And while talking about cups, I appreciated the deeper cups for coffee than the tiny things provided is some hotels. Funny how a small thing like a coffe cup is all I could complain about. The hotel was clearly a hotel in pursuit of excellence in hospitality.