Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
The nice view of the bar on the 8th floor
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Really good in every terms. I am thinking to go there again i the near future
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Helpful staff Having to pay a €20 supplement for a river - facing view
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Hotellet har meget sentral beliggenhet. Rommet var veldig romslig, men temperaturen var ikke råd å stille. Rommet var for varmt til å sove i, og jeg kunne ikke åpne vinduet på grunn av støy fra gata. Det må kunne gå an å stille temperaturen på rommet, evt. å reparere klimaanlegget
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
The hotel is well located and is excellent.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Hotel person is very kind.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
The hotel reception staff and the room were lovely.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Excellent central location
Quiet rooms. Helpful staff.
After a long days drive, the staff was very welcoming. I felt the hotel was in a thriving downtown location as was advertised. Easy parking just one block away.
location is great.
Value for money. Large room, Excellent breakfast, nice location
The location of the hotel was excellent. Less than 1 minute walk from the main shopping promenade. There was the main Metro line only 5 minutes walk away linking the rest of the city. The hotel rooms were a little old and small, however we had a Junior Suite which we found reasonably spacious and was located at the back of the hotel away from the traffic noise. We ate outside for all our meals...including breakfast and this was a perfect hotel for this. Generally the rooms were a little old in style....but they were comfortable
It's very well located, and all the installations are ok. I found the breakfast somewhat poor (no vegetables at all, not even a tomato, no skim milk) and there were no drinks available: one had to be asking a waiter to serve drinks - while that one seemed to be saving each ml of drink.
Nice people, very kind. We had a on window that we could open for approx 20 cm. With 3 adults we need some fresh air. Even with airco, fresh air is needed.
Well centered and at walking distance of all interesting venues in Lyon (in particular, the old town). Very friendly and competent hotel staff; you can follow their recommendations regarding places to visit and restaurants.
Convenient location in the city center, close to old town, shops and restaurants; comfortable and clean room; very comfortable beds; staff very helpful, solved problem with luggage lock very late at night Parking nearby, but the hotel does not have any special arrangement, so it is quite expensive; rooms need perhaps a little renovation
The location was such that to walk to the town one had to go through a major station.
Hotel Chateau Perrache, set in a historic building, offers large rooms with modern bath facilities, easily reachable by train & tram, at the edge of the historic center and shopping areas. We stayed here for the third time in 2010 and enjoyed the friendly staff, good quality breakfast buffet. N/A
Good location, large room, large bed, kind staff, clean room. Nothing.
very convenient location for public transport access to Lyon and beyond very poor lighting in bedroom
Although we booked a twin bed double room and we reminded the receptionist upon our arrival we were still given a double bed room and we had to carry our luggage down and to another room that we were given after our complaint. It was quite frustrating as we were very tired after a long journey. We also didnt particularly like the fact that there was a mouse running behind the reception desk!
the location and the price great for train travelers and free internet for business user a plus All though the hotel was clean it is really run down for example on the 4th floor the floor I stayed on in the corridor leading to my room there was a broken window with small piece 5cm by 4cm missing nothing dramatic but it seemed to be like that for a while… This hotel definitely needs maintenance.
Update of the decor to match the hotel
Location next to train station - very practical for a short business trip arriving and departing on TGV.
Nicely decorated and comfortable hotel. Smell of fresh paint. After we checked in at the hotel we were the told that the resteraunt was closed because of a staff shortage. I probably would not have made reservations here if I had known this.
Convenience. spacious. good services. very supportive staff Due to the complexity of the road system surrounding the Perrache, it is difficult to find the hotel. More directions would be beneficical
location= hot water= clean sheets and towels We were aparty of five and were a;ll put on different floors
Convienient location just off autoroute, if passing through. Plenty of places to eat nearby.
It is at a walking distance from the center of the town and near the railway, bus, tram and subway stations. It is on a nice park with a lot of trees. I had a nice view from my window.
It's a clean & decently spacious room. It can get noisy when the crowd at the bar next door gets rowdy.
It was very cheap and very close to the metro station.
The room was so nice. It was the nicest hotel in France I've ever stayed in. It felt so much like home, like I wasn't away or in a hotel.
We have asked for quite room during reservation but we get one next to elevator and it was not quite room
nice location, easy access to the main train station, comfortable room, great value
Clean room, very close to SNCF station.
I think the hotel is in need of redecoration, new carpets, revamp the televison system, improve the speed of the wi fi,( It was so slow I couldn't book my fight home)
Meget sentral beliggenhet i shoppinggaten. Stort flott rom med antikiviteter. Bra renhold. Har bare positivt å si om hotellet. Nei
Sentral beliggenhet, kort avstand til det meste av interesse. Bra standard og god service.
Sentral og rolig beliggenhet, nært til det meste. Rent og meget velholdt. Meget god valuta for pengene. Greit familiehotell. Ingen spesielle.
Rimelig og bra hotell, sentralt i Lyon. Veldig bra beliggenhet og god standard.
The staff was friendly and helpful. The breakfast buffet had a nice variety of food, including egg and bacon, baguettes with different kinds of cold-cut, jam and honey, fruits, musli and yoghurts. The location was quite central, one can reach most of the interesting places by walking. The room was clean. Good value for the money!
great location, interesting decor (feels like staying at a friends house) price could include parking fee
We had a wonderful room overlooking the square close to shopping and very centerally located. The room was clean and the staff helpful. I truly can not think of anything
Good location for sightseeing all things in Lyon. Breakfast was ok, lovely room.
verry nice and good helpfull staff!!!
Great location, in central part of town. The staff was very accommodating. Bed was very uncomfortable due to the bolster pillow, and the bathroom only had a tub, no shower. I now can see why the hotel was moderately priced in a traditionally expensive city.
Small, old-fashioned and quiet hotel. Staff was very helpful and friendly. Wireless internet a real plus. Breakfast was also a good value.
I dislike the large "International" type establishments and much prefer a local place that has local charm - this certainly fitted that bill .... Large room, No apparent facility to make, or obtain, a tea, coffee or soft drink. Small shower room. The entrance stairs and corridor are not the most welcoming first impression.
I haven't been in a hotel without air conditioning for a long time. I just assumed every hotel has it. It happened to be in the 90s when we were there, and having no A/C was not cool. There was a fan in the closet though, which helped. The hotel is old and weathered, with stained carpet in the hallways and a rotted bathroom door and mold and dirt here and there. It was fine, but needs some updating. Pretty ood location though. No A/C. Older and dirty. Only one pillow. Nobody at reception when. We arrived around midnight, but they had our key on the desk for us.
Old world charm. brillaint bathroom and shower The parking services offered are in a sister hotel which is over one kilometer from the hotel. Patio room is only unto a very smal courtyard. Next time will book room over place bellecour
The room was spacious and recently re-done, very nice. Location is perfect for a city tour. It is a very fair deal they offer, no complaints
The location and rooms of the Hotel They should be considered for late check out for an hour or two
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
Staff was helpful and it was close to old town.
The location was excellent
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
This hotel is in the perfect location. My room was extremely clean and the bed and pillows were very comfortable. Small room, but that's ok, i was traveling alone. Comfort and cleanliness is number one for me. It was my first time visiting Lyon, I would like to return as soon as possible. Loved it! I would definitely stay at this hotel again and recommend to others.