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Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.
The comfort, the beach, the bar, the staff and the location
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
fabulous infinity pool, huge breakfast buffet, beautifull seaview from the terrace, the chef's special menu in the restaurant was absolutely delicious, modern design with thai style materials gives a very warm athmosphere, very nice and relaxed staff, location close to fisherman's village
The hotel and staff are about 3 months old. It is in the best location on the north coast and just past the Fisherman's Village which is within easy walking distance for shopping and a variety of restaurants. The north coast is breezy and threfore you have the wind to cool you when it is too hot. The hotel is superb, the staff incredible and they all come together to make you stay memorable. We look forward to returning again soon and highly recommend The Hansar for oouples who want to have a relaxing, quiet time in a beautiful setting. We don't feel this is a suitable place for families and children. Can't think of anything.
Friendly staff. Good food. Quiet & not too crowded. Close to Fisherman's village. Large room.
The staffs are friendly. Nothing.
Beautiful views, excellent staff and service
Everything! Nice hotel, amazing pool, beautiful view. I would highly recommend this hotel! The service is great and breakfast is pretty good as well. H Bistro is excellent!
Service was excellent. There was nothing they could not do for us! Very relaxing and great location right next door to the Fisherman's Village but restful all the same. H Bistro is an undiscovered pearl with beautiful creative cuisine and stunning views of the ocean.
Beautiful resort - and probably the newest and most "fresh" resort in Koh Samui. But notice that construction is not ready yet - and the hotel is probably nut fully built until 2011. But after the construction is ready - there are few resorts that can match Nora Buri on the Island. We were upgraded to a pool villa - beach side, and it was stunning. The first 2 days we stayed hill-side, and the walk up to our room was tiring in the warmth. You could get the staff to drive you up - but if your room or villa is on the far end of the hill - it is actually quite a heavy walk from the pool and beach area. Try to get a room or villa on the beach side - then you are all set. The only part that was a little "downer" was the beach it self. The sand and everything was nice - but it's almost impossible to take a swim due to much sea shell, stones and other things. They should really clean up. But then again - the pool area was amazing and very clean. We stayed at the pool for 8-10 hours every day. Great service.
Jeg likte utsikten fra rommet vaart. Jeg likte ikke beligghet, mat servert paa frokostbufee og som ble spist til middag. Det var veldig uhyggelig atmosfere der.
The villa was beautiful and the service and staff exceptional No
Amazing pool villa; quick and attentive service, especially as a resort hotel. Small varieties on TV; no English Premier League football coverage. A little aged mattres, which is soft.
Very nice rooms (we stayed at a Sala Villa with private pool) and facilities (restaurant, swimming pools, gym). Restaurant and spa absolutely overpriced.
supurb hotel, location, design and above all: the staff and service!!! We also got a double upgrade. We booked a balcony but got a room with private pool, etc... The breakfast is excelllent, lots, but lots of choice. The location is ideal; not to far from the city and right next to the relatively quit beach no, can't find any minor points
Beautiful and quiet hotel. Located o nice beach on Samui. Good for family with small kids. Restaurant good and prices OK as well (of course not compared to a food court, but than that is nog where you eat), restaurants nearby, babybed goof, babychairs as well.
Fantastic hotel in a wonderful natural surrounding. Good and functional architecture. Excellent food and of course wonderful staff. I would live there if i could..
Concept and quality: villas with pools where most people spend their time since a lot of space on a small quite beach and 2 excellent pools, very nice beach facilities, a good quality restaurant. Location: only 10 min by taxi to Samui key locations: Chaweng, Bo-Phut, airport some people may not like that Sala Samui seem to be the only 5 star hotel on the beach shared with neighboring 3 and 2 star hotels. Would be fare to say that since Sala Samui is at the end of that beach this is not very distrubing
The Location is absolutely beautiful. We think its the best area on the island of Koh Samui. Hotel Staff were excellent, we will definately be back in the future.
Very good service. Staff friendly and polite; helpful. Service at restaurant could be slow
The peacefulness, size and location of the resort. Particularly liked the beach access and the view to the ocean from the pool/restaurant area. Bath products supplied were impossible to use as you couldn't get them out of the containers. This was a real pain as no one takes their own shampoo etc to use.
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
On the beach location. Serenity of the gardens No
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
Dip pool in villa. Very bland architecture and gardens; beach very unattractive.
The resort facilities were good, was nice & relaxing Unprofessional when approaching a guest issue
Excellent, friendly hotel staff, generally very good food. Rooms were more than adequate, spacious, well set out, and very clean. Nothing was too much trouble for the staff, even housekeeping asking if you were happy with everything in the room. Nice area at the beach with good pool and sun deck. On arrival many things were explained, about the hotel and surrounding area, it may have been better to produce a booklet so you had a record for future reference. A little pricey in the restaurants- but for Thailand, not for a five star hotel.
The politeness of staff was excellent. Just the wirless internet service!!
The rooms are absolutely breathtaking, the staff are the friendliest staff I have ever encountered and the value for money was out of this world. I don't think I can stay anywhere again and enjoy it as much!
The staff is helpful. Location is great. Altough you can walk to Chawana Town by the sea side, the neighbourhood is quite silent. Beach is not very convenient for swimming. The staff's English is very limited.
Et fantastsik hotell med utrolig koselig og serviceminded personale! Ingen. Heeeelt perfekt!
Fine og store rom, hyggelig personale, nydelig spa, strand like ved, samt basseng og masse aktiviteter. Gå avstand til sentrum og shopping. Mange restauranter, noe dyrt å spise på hotellet.
The hotel staff was excellent.Room was spacious, clean, equipped. Good location for the purpose of our trip. It's not on the beach as we wanted to be more on the walking strip and like the city street culture. However the beach was 5 mins walking. The pool swim-up bar was not operating. We had hope to spend more time poolside but ended up spending a total of 5 hours there over a 14 day stay.
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
Relaxed by the pool and on the very private beach.
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
I like the place and it is very comfortable No
The rooms are state of the art and the staff are efficient and professional The distance from the main attractions
the rooms are clean ,drinks at very good price,beach is very clean and food is good the reception staff unfriendly,unflexable for late check,internet slow,tv cannels are limited and housekeeping not giving enough water and washing soaps
The hotel is very new, very good location, just 10 minutes from the airport by car. Breakfast is very rich, coffee is freshly made, great scenery restaurant, facing the sea. The attitude of hotel staff very good, and very enthusiastic. Chaweng Beach poor quality, very few people swim in the sea.
The hotel is great - good design, helpful and easy going staff, very clean and spacious rooms, excellent restaurant and great beach. The only backside was the cleanlinessof the sea right in front of the hotel (lots of seaweeds). But that didn't bother too much)
We really enjoyed the luxurious rooms with the large beds and the jacuzzi on the deck outstide where you could relax and look at the lovely palm trees and ocean. The staff were very friendly and the food was lovely. The proximity to the beach was also great as you didn't have to go too far to dip into the water.
Good located near city centre and beach front, good services and nice and friendly staff, not to big hotel and therefore more personal The sea was polluted in front of the Hotel, only this part of the beach, other areas more left and right no polution, the Hotel Management need to find out the cause of this polution, should be clear sea water!!
Nice hotel environment with leisure feelings. Breakfast providing with good selection of food especially all with coverings to get rid of small flying insects.
amazing hotel so beautiful staff always friendly and curtious were greeted with flower garlands and a cool drink lovely touch, room best have ever stayed in stunning very spacious and design beautiful cannot fault this hotel, near to chaweng action but away enough to relax in peace nothing it was stunning
not much, the room was ok but was more expensive and less nice than all the other places i stayed on this most recent trip to thailand. the service was terrible, the worst i ever had in thailand. staff barely spoke english and seemed perpetually confused, some were actually very rude which i have never experienced in thailand anywhere. very disappointing, a horrible place.
The care an attention of the staff, the privacy of the villas and the luxury of the accommodation (villas). Nothing.
athmosphere of a spa-hotel (tropical garden all around the place with the aroma of frangipani and other tropical flowers, your room will look like a spa actually), decent beach (sometimes there is some silt on the surface of water), well enough chairs and towels both on the beach and at the pool, rich breakfast with both european and thai food expensive restaurant and bar (that's the only disadvantage!)
The relaxed atmosphere in the hotel and the excellent location on the beach and clost to the Bophut village. The Thai foor we ate at the hotel wasn't the best we ate in Thailand. Not bad but not what you would expect at this kind of hotel.
Very impressive looking. Very nice infinity pool. Beach is not so nice, ( nothing like Chaweng beach..) we stayed at infinity pool the whole time. Expensive drinks and food.
The tropical garden was excellent. The design and spa of the hotel was wonderful, just the prices a bit too high for Thailand. Staff was very kind. The area where it is situated is very urban and populated. I thought it would be in a more natural area, but after driving around the Koh Samui island we realized that all the island is like this, no desert beaches, so in fact this was also OK.
Rommet og stranden var de elemntene som dro hotellet opp fra en bunn notering. Alt for mye trær som gjorde at utearealer og basseng var fullt av blader og skitt. Ingen utsikt. Hadde noen av trærne vært fjernet ville vi hatt hav utsikt. I tillegg var det grønske over alt. Dette var ikke et 5* hotell. Max 4*.
Fikk ikke det rommet vi hadde bestilt da det ikke var tilgjengelig. Slitt og gjengrodd hotel til å være fem stjerner.
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
The service was outstanding.