We absolutely loved this resort! From the minute our longboat pulled up, the service was amazing. All of the staff were really accommodating and friendly. We really enjoyed the spa where we did a couple massage in a private bungalow. The oceans views were wonderful. We had lunch at the restaurant in the main lobby area and enjoyed it both times. The hut style hotel room was spacious and clean. We were overall very impressed! The boat ride to get to the resort was 200 baht per person. We felt that this should have been included since the only way to get there is by boat. We loved the village in back of the resort but this would not be a place to stay if someone wanted access to the bars/restaurants at Tonsai Bay at night. There is a longboat that goes there twice a day though (10am and 3pm).
This place is good if you want to get away from everything, in a remote part of the island where you can do whatever you want, on their resort of course. There is little of anything outside of their resort unless you want to take a water taxi 30 minutes away. When we made the booking, we wanted a nice place in a quiet area with a nice pool and on the beach. We have a 6 year old daughter and we made the reservation with 2 adults and 1 child. When we got there at check in, we were forced to pay a "child fee". Nowhere on the Web site was there any mention of the child fee, and they cited "hotel policy". If I had known this up front I would have considered this as the total cost of the hotel. Also, if you want to go into town, there are only 2 options. 1) walk about 2 hours through the woods. Or 2) pay for a private water taxi to get you there. If you have a problem with mosquitos this place is not for you. It's full of mosquitos, but bug spray is available in the minibar and a fogger is available for free to kill them in your room.
Loved how close it was to the beach and the trail to other near by beaches such as long beach. Walking to the other bay was quick and the staff were very helpful in directing us around town. The hill to the rooms is a little steep but not terrible especially if you're young. The staff with drive you to your room with your luggage when you arrive and dive down your luggage when you leave.
The setting with roomview over part of the bay; the restaurant (reasonable included breakfast and good quality thai diners) with seatings on the beach; friendly servants; town in walking distance; resort quiet during daytime. At check-in they insist that you pay the whole sum upfront, iso at check-out as in normal hotels. We agreed to pay half or we would go somewhere else./The loud music from 3 bars in town that can be heard over the bay between ± 22:00 - 02:00 every night spoils the tranquility that you'd expect in this island-resort./Price/quality is very much off from Thai standard: THB 3500 iso 5000 per night would have been more reasonable for this level of accommodation./Reception-staff and hotelmanager not able to take their responsibility after a building firm landed on their beach, including noisy bulldozer and full-size pontoon, blocking the view from their beachterrace for remainder of stay.
Right in the middle of everything on phi phi island. Nice pool, great views and steps from a beautiful beach. Possibly the best buffet breakfast I've ever had. Rooms are not huge but everything else more than made up for that. I'll be back.
Breakfast Heavy construction, cramped room, no room view, hard bed, no room phone, cash deposit required at check in.
The view from our hut was amazing. It rained the whole time during our stay, which sucked, but it was still a beautiful location. You can't flush toilet paper, because of the plumbing. Their customer service is questionable - their network was down during our check-out and we still had expenses to pay. Since their network was down, our credit card could not be run, so they said we need to go the port, take money out of the ATM and pay them that way. We would've been charged a 5% fee for withdrawals, if not more so I told them that and that I refuse to pay that way. The front desk lady said they get charged 3% for processing credit cards, which isn't and should never be the guests problem. I suggested she take my credit card number and keep it for later until power was restored, but I think she did not understand me or didn't trust that I wouldn't cancel the card or something. Regardless, we negotiated the exchange rate with them so we could pay cash (they wanted to exchange $1USD = 31 Baht, but we got them to do $1USD = 34 Baht) We traveled to other locations in Thailand and the customer service was lacking pretty much everywhere.
The beachfront view, the sand and water. The bathroom was awfully dirty and overall grounds at hotel were not maintained or cleaned. Very disappointed.
We stayed in the hotel rooms which were spotless. the staff were really friendly&helpful.The breakfast staff make really good omelette! We had no hot water one morning & this was fixed immediately when i brought to the staff's attention.Excellent service. none
I dont have any points about , becuase I did not enjoy anything at there... Even though had our breakfast in the 2nd morning, the staffs was impolite and they was gave us the feeling like sneakly watching at customer at somewhere and talking each other by dailect in front of the customers... Firstly, the receptionist girls was very impolite,very lazy, impatient and no happy face, when they want to collected their fees they can understood what you said, but when you need helps they was just smiling and talking other things to you, feels like pushing you, no matter how many times you repeat your words... That is too much !!! Secondly, the room was too bad condtion than anything you can imaging, that is Bungalow but no chairs.. ... in the room,ONLY one old dirty plastic table, the matress was hard like ground, and Woolen Blanket cover was dirty, When I took out the COVER(actually there are 2 pics of bed sheets not a cover), I saw some hairs had pasted on the woolen blanket, thats Disgusting !! the tv got 8 channels but no singnal, the pics was jamed there... The bath room got a lot of ants,mosqutio and very smelly, old designed faclities, water heater, dirty toliet paper and we paid for very high price..I Sleep on the beach rather than this hotel, never ever choose there next time, it was like a nightmare.....
The staff are so nice and helpful. Got upgraded to a delux room. Relaxing atmosphere.
The island is as pretty as you would expect from the pictures and the hotel staff are very friendly and eager to help you wherever they can. The shower pressure was quite low. The English of the staff wasn't always up to standard, which can occasionally make it difficult for you to get your point across. Please be advised there are many mosquitoes on the island - you would do well to prepare! So bring anti mosquito spray or clothes that cover most of your body for when you sit down to eat.