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The staff was very friendly and courteous.
it was really central and rather quiet, ideal to rest after a busy day in the city
The staff were excellent I thought. Helpful, courteous whatever the time of day/night, and very professional. It's a good hotel if you're travelling for business or as a couple. Not a place I would recommend if you are travelling with young children. The rooms are very small compared to the more established hotels so whilst the decor and amenities provided are good, some travellers may prefer a room with a little more leg room.
relatively quiet vs other hotels
Friendly staff, very clean, excellent facilities Not a place for toddlers
lounge, rooms Make sure the concierge guys really understand the our request when ordering a taxi. They don't really listen or confirm properly our request. We were dropped off a 5 minute walk away from an important meeting and were late and upset when we arrived
Great hotel, goof buy in HKG, especially with three kid in tow, spacious and clean rooms, good beds, good babybed, babysitter trustworthy, loved thje kids, good breakfast, though place not suitable for family with small kids as you have to eat it on couches around a low table. Lots of places close to hotel.
The Staff is really friendly, the location is very good, and the tea kitchen. The price is little too expensive
location and comfort unexciting lobby!
in the heart of Causeway bay. Very convenient for food and shopping
Location is great, room is quite spacious and bathroom is roomy. Overall I'm very satisfied with the hotel. My booking.com indicated breakfast was included, but it was denied during check in. I had to send e-mail and call manager to clarify this. Btw, coffee at breakfast buffet was sour and tasted like yesterday's coffee.
brandnew hotel with good location and view into the "Happy Valley". Great outside pool on the roof. breakfast room too crowded and noisy. Breakfast extremely expensive.
Beautiful view of Victoria Harbour, location close to shopping Nothing wrong
This is a great hotel in HongKong which is rare Getting a taxi is difficult !
Very attractive, comfortable room. Restaurant closes at 12, upper level bar was reserved for a private function. It was impossible for me to have a drink or eat after work.
very new hotel convenietnly located near shopping area. the design of the hotel is very decent. no free wi fi
convenient location to shopping area, walking distance to wan chai area with lots of bars. no free wi fi.
How advance is the technological facilities in the hotel. Very long process in checking in. they didnt want to give us room right away (though we reached there by 4PM), but after insisting for a long while they finally gave us our room.
Regal HongKong is fair value for money, but a bit annoying since you expect it to be a 5 star hotel. However, the hotel gives you a good location for shopping and dining. Checked in at 4 pm, and was told the room would'nt be ready for an hour. Told them it was unacceptable, and suddenly they could provide us with a room within 10 minutes. Further on, beds are rock hard and they will charge you 170 HKD for wireless internett access...(!)
Fin beliggenhet. Fine rom, lobby og takterasse. Dårlig inneklima på noen av rommene (lukt av mugg el.l.). Treg betjening ved inn - og utsjekk. Dyrt for internett.
Rent og pent. Bra rom. For mye gull og glitter. Vanvittige priser på ekstratjenester (internet, klesvask, frokost, business center).
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
close to shopping area hotel too old
services & facilities not as good as previous years. hotel run down.
Staff were helpful and room was always made up whenever requested.
very close to the downtown center shopping mall no swimming pools
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
The front office staff are friendly and understanding. We do have a chance to thank the Front Office Manager on duty on the 17th Nov 2010 night due to busy schedule. We really want to thank her for offering to check in first before we resolve our booking problem with the bank.
it is good because near from all transport and shopping and time square . also, WiFi is Free. in that period, there was maintenance beside this hotel.
good location well for one.. my bed i slept on makes me itch thru the 2 nights.. not sure if its due to the sheets or the cover..
The mattress was hard and it aggravated the backache I had
Close to MTR station and also nearby shopping areas like Sogo and Time Square Room is rather small and leaves very little space for moving about. Does not top up complimentary bottled water unless called up room service. The nearby overhead pedestrian bridge is under construction making it difficult to cross to the other side of the road.
Good service at counter, room cleaning satisfactory, good internet wi-fi coverage, good quiet location. No complaint.
Convenience to public transportation and spacious room.
Friendly staff, good location
The service was excellent and the rooms were very very comfortble and clean.
Cost Room size, age of furniture
excellent service, room is clean and comfort. however, hotel locates between 2 MTR stations, it takes time to walk to MTR station
The hotel location and the staff was very helpful, great hotel to stay with family too. None
Excellent location. The Concierge is very helpful and efficient in advising guests where to dine and how to reach a location. None.
Harbour view room and great location bathroom l
The Excelsior is a HK landmark. The view is outstanding. The location is unbeatable. Staff always ready to help. I liked locaton and view best. Great! No free internet use in rooms nor anywhere at the hotel. Made it fall behind new design business hotels in Asia.
Have stayed at the Excelsior years agoa and chose due to location. Its still as good, Bar on 34th superb and staff are excellent at looking after you, especially concierge... Rooms a little on the small side...