The location was perfect. The hotel was clean and the room small, but very nicely decorated. The room was very quiet.
Chinese decor, attentiveness of staff, location
loved the location from LKF, the great city view, and nice room bathtub was tiny.
Nice bed, shower, excellent mobile phone rental policy Could hear the noise from the neighboring room. Maybe a better seal of the shared door between would help. Also, didn't get a receipt for my stay. By the time I remembered it was too late to go back.
In number excellent audibility, it is audible as clap doors in the next rooms
THe decor of room-all the staff-especially Robert,George,Eric Kelvin and our room cleaner but all staff were lovely!!The situation in HK and the great views. Lack of plates,cereal bowls,cutlery and glasses in rooms!
good location, good view of city and Victoria gulf if you stay on high floor. When I book the hotel in Booking.com, this hotel is listed among 5 star hotels. But actually it is a four star hotel, while selling its high floor, e.g. 30th floor, as five star hotel room. There is no swimming pool for us. But as a four-star hotel, it is qualified.
Very Central Location and all the management and staff were most helpfull.I would highly recommend the hotel.
the hotel is conveniently located near most party areas in the ciry, walking distance to most clubs and bar with lots of foreigners. room has very stylish design with local touch, fantastic view over the harbour the room and especially bathroom are pretty small, no free wi fi
The room was too small
Hotel is small, rooms very small and very overpriced. Will never stay there again.
Location Poor 4 star hotel standards overall
Room , location and breakfast (food and view)
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
location convenient; rooms well thought out and laid out; services and staff good.
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Service; size of the room; expresso machine;
the location is very central
The personal and friendly service
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
The room and amenities of the hotel were very good (and would cost more in a major Canadian city which surprised me) and very easy connection from the airport via train and less than a $5 taxi ride. I also received a free upgrade to a very nice harbour view / ocean view room. English comprehension was limited even at reception and concierge (inconvenient but not critical in my situation).
Large clean rooms
Shuttle to Hong Kong station Pool not open pass 9pm
Everything was wonderful and the location perfect. Rooms on the small size but great views and location.
Very pleasant atmosphere
i recieved a room upgrade for no charge and thought that was very i also thought the staff was friendly and caring.....also the concierage answered all our questions regarding directions and eating places in a very easy and informative manner....he even printed out a walking map for us.....transport to and from hotel was simple and very easy to do. i liked everything .....it did however take them 1 hour to deliver our bags to the room but that might of been cus it was late at night.....i am really not complaininmg about this but just being honest and informative..
location confusing policies - the rates for telephone use were exorbitant, and I was able to extend my booking on the internet at a price that front desk promised was not available any longer.
the hotel is very near local restaurants that serve cheap but authentic food it is not near any mtr station, so we had to take taxi, which is more expensive
Great food and very helpful and friendly staff Rooms dated and small
Small and cozy for family of four. The concierge staff were fantastic, they direct us to the places of interest whether it is by bus, tram, electric bus or MTR, they give clear informations that really help. MTR station is quite a distance away.
I liked the view from the room. If you don't mind to take a few stops with the tram, the location is ok as well. If you like chinese food for dinner, it is ok. If you want a western style dinner, don't go there. For breakfast the situation is different; they have a good buffet style breakfast.
I liked that this hotel was not so expensive, well maintained, and had a quite good location.
The room was very clean and silent and it had everything needed for a week's holiday. The bed was a bit hard but very good to sleep in. The bathroom was big enough and clean. We payed for a harbour wiew suite, but we got a small room with a "backyard" wiew first. We complained and the staff found us another room with the things we had payed for. In the situation, the staff was friendly and willing to find a room suitable for us from higher floors. The staff, including cleaning personal, were friendly.
location bed is not comfortable, quilt too thin
Location of the hotel is not so good ,though you can see the harbour but the view is blocked by tall towers in front.overall a good experience of stay but could be better in terms of friendliness of staff.
I received a free upgrade to a suite, the suite was excellent, very spacious by hong kong standards. When leaving the hotel arranged a taxi for me, I asked for a taxi to the airport express station but the hotel staff told the driver to take me to the aiport, I ended up having to go through the tunnel and heading to Kowloon.
close to tram and bus stops temp. in rooms were to low and you cant change it
Convenience, long term pricing No heat - the room was cold - the heat blew nothing but cold air even at 30C
The room size were nice and big The bed was too hard, most light bulbs in my room didn't work, small ahower
Really big rooms for Hong Kong. Great value for that money.
it's far from city. but, the facilities are good. I could get on the bus to go to the international airport in front of the hotel.
The housekeeping lady is helpful. The room is too cold because it is central air control
Very affordable prices and upscale Best Western hotel. The staff were extremely courteous and were able to get us a few snacks late at night.. There is also a bag check area for those who may spend the day in the city before departure etc. Very good hotel. Nothing really, it exceeded expectations.
The air-con was too cold even I adjusted the temperature to 25 degrees. Besides, guys at the front desk were rude and not fluent in English though the girls were cheerful.
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Location, helpfulness and politeness of staff, eating opportunities
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
concierge service airconditioning not cold enough in the room
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
we waiting 20 minutes for our luggages when we Check-out
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
i stayed on the executive smoking floor, but the room did not have proper ventilation
Better qaulity of visitors. A little too pricey.
View from rooms
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
Very convenient to travel to any part of the Hong Kong attraction.
its cleanliness, nice bed, great amenities. Location, too far from town, no MTR station nearby. The schedule of the shuttle provided is not frequent enough. However, I saw an MTR station being built nearby, which should help in the future.
The helpful staff and nice hotels nothing!
Good staff nice room fair price & in hong kong , what more do you need thank you Booked double room but no room available on the first night same
Easy to get to, even though it was out of the Central area the trams were a block away and took you straight there. The rooms were lovely and staff friendly.
Great value for money, room extremely comfortable and use of exec lounge facilities was a bonus. Breakfast was often very busy, with limited choice of food/juices available.
The hotel has nice rooms, and the best beds and bed sheets I have ever slept in. They put me to 14th floor, wherefrom you can see the bay. The staff was nice, breakfast of high value, with show chef cooking the eggs directly in front of you. The location is a little bit off hand, we needed more than 1 hour to get there from the Airport, but the hotel offers compimentary bus to the subway station directly.
Brilliant skybar happy hours! Friendly and helping staff. Clean rooms. Working shuttle bus service that takes you in 10 min to Metro or ferry terminal. Tram stop a block away from where it takes 20 min to Metro. Recommending for holiday travels, if you want to see a bit of local life around you :) Harbourview is not a skyline view of Kowloon, though.
Location is a bit far from the centre.
Comfort The location andd the service rendered by the front desk.
the nibbles they offer free of charge during the happy hour at sky bar on the 28th floor with a nice harbour view :)
Good Southeast Asian restaurant; modern furnishings; helpful staff; close to MTR sound insulation of the rooms; average internet speed; lots of local eatleries but few medium to higher level restaurants; not much view outside the window.
Away from the hectic center, hotel Jen was great on all fronts. Clean, good staff, excellent food (malacca restaurant inside hotel got a michelin mention), and a nice neighborhood around HKU.
A bit far out
The atmosphere The room was different from last time....it's so much smaller for the same price. I was very disappointed with my bf
Newly refurbished stylish rooms with great views to the harbour. Ability to check-in early. Complimentary shuttle bus to the city centre. Very diligent and pleasant staff.
The harbour view of the room was excellent and the staff at the concierge was very helpful. I know there is a offer of breakfast at a price but I seriously think the hotel should include breakfast with the room charges as I found there were not much of breakfast place in teh surroundings, I mean western breakfast.
New, modern and beautiful hotel at a reasonable cost. A little out of Central but many easy, fast ways to get into Central. You can take the free shuttle, taxi ($30 HKD), or tram ($2HKD) Buffet breakfast is too expensive at $158HKD per person
I confused that your staff open the door when we were relaxed time. But, basically good.
Location to MTR, Trolley Line and Airport Express. Clean comfortable hotel. Great Staff. Good Restaurant. 7-11 next door.
Very helpful staff, great beds and wonderful view of the harbour. Elegant rooms. Cost of internet access in room $20 a day - way too much!!!
Very good hotel. easy to find a lot of cheep restrant arownd this hotel.
The staff is outstanding
Clean and comfortable with friendly, helpful staff. No
Free airport bus shuttle. I love the staff! They're really accommodating. Breakfast buffet is also okay. I'd recommend it for business trips, not for leisure... Location. You have to take the bus shuttle or cab just to get to the nearest MTR station.
Very new, very clean rooms and friendly, helpful staff. Sheung Wan (the area of HK where the hotel is located) is very crowded and dirty but close to Central and the hotel is a block away from the MTR station. I lived in HK for 20 years and like the location but it may turn off casual visitors.
My room was quiet, clean, and comfortable. The space was well used but didn't feel tight or small. Great use of space. The bed was incredibly comfortable as well. I slept great. The only complaint I had is that there were three elevators to service 30 floors. Occasionally I had to wait a long time for an elevator, and being on the 20th floor, stairs weren't really an option. But that's such a minor thing.
Clean ,fair location and the staff are helpful and polite
The hotel is located 2 blocks from the Sheung Wan MTR station. The staff are friendly and the room is clean. The hotel also provide a free shuttle service to and from the Hong Kong Station where you can catch the train to the airport. The breakfast area is a bit small and guests often had to line up for a table. Breakfast selection is quite limited.
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
Great location and decor, excellent value for money. None
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
location was superb for food, nightlife, and shopping hot water for shower not consistent
very central location getting around the city
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
overall a great hotel. ask for higher floors. Good breakfast and friendly helpfull staff. Odd odor in the lobby but might have been some construction that was going on outside. Neighborhood not the greatest but walking distance to main station and most hot spots - though if with luggage the $3 US cab ride is hard to pass up.