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Close to the airport, clean and quiet, good restaurant internet charge
Top quality facilities that are very useful before a morning flight. Lobby is not at the same level as the airport's entrance and there is a limited sign/staff to show where the registration desk is. As a transit hotel which has a majority of the guest going to/from the airport, it would be nice to have a small reception counter at the entrance facing the airport .
Location, cleaness of the room.
The comfortable rooms and friendly staff.
Buffet is good. 1. Service is not good, no matter in the restaurant or counter. 2. Bathtub is dirty. 3. Lock and tap are damaged.
If you have to do business, and just want a nice good, clean international hotel, then go to Pullman. You are few steps from the airport and everything is functional. The breakfast is good, and in the resteaurant they offer a good buffet incl. a glass of wine/soda for only 188 Rmb. I will go there again next time i have to do business in the area, and save a lot of transportation time to the city
Excellent room Staff lacks English language. They need to work hard on this matter.
Location The wait, Rush to get you in and out Impersonal
Position and convenience Non
Great location at this hotel, but I arrived very late one night in December and my room was boiling hot, I asked for another room and was refused, no AC, they sent a fan. The room had no ventilation so it stayed hot all night.
Bed and bath very comfortable. Immediate access to airport. Excellent staff. Meals in restaurant quite expensive and taste was mediocre.
We book thru internet and have our confirmation print out after we arrived to hotel front desk they can't fine the information and number and other data. So we just tell them to check in right now
Very Good in General .24 hour western restaurant available
OK in all respects. Room Rate very competetive. Restaurant & Room Service rathere expensive, by China prices standard.
Great service even tho hardly anybody speaks english [we ordered room service :spagetti bolognese ...without pasta in it ,or ice cream and we got ice to drinks..that happens very often in china,but still they were very nice],at first we got a horrible ,small,old room without window[!] but theyve change it for us the same night,room was always very clean.We choosed it because it was last hotel with registration office to fairs with free rooms,the office was very fast, the shuttle bus service was always kind giving us cold water and tissue Pool is outside ,not heated not very nice surroundings,staying there 2weeks and never forced myself to swim,dinner costs about 400yuan per 2 person,lunch is around 200yuan in bufet,if you look for a little western food there`s jen cafe visa vi hotel,a little expensive but its ok. Its s bit far from canton fairs and it takes and hour to get there by shuttle bus,by taxi you never know! It can be an hour or 1.3or 1.5 ...its better not to take green taxis
It was a 5 star hotel and cheaper than our previous 2 star hotel. Bathroom lavish, breakfast great, very clean. If you are going to the canton fair it isn't close.
I receive many problems with this hotel: 1)exchange money problems, 2)missunderstandings with VISA operations, 3) one price in booking.com another price in Hotel ( more money).
Staff is friendly and helpful. Hotel location is not far from important places to visit. Visitor has to change elevators at level 36 in order to reach room.
Location Staff & Check-in. Train like rooms. Mis guding facts on website.
very good meal in restaurant, great view superb room, recommended
It is located in the centre. Internet did not work. There is no ATM in it and they do not accept or change forign currency. I risked to miss my flight back, because they were not able to find a taxi for me.