Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
Liked nearly everything The service around the pool area was a bit slow some days
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
kind staff, cleanness,well internet service,nice hotel nothing
All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
space of the rooms sheet of the beds is not soft
very friendly service
Stille rom, sentralt
Balkongen!!! Badet!!! Alt var perfekt. Et svært godt hotell. Hit kommer jeg gjerne igjen. Nei, alt var strålende.
Personalet var veldig behjelpelig iht rombytte og skaffe billetter til museene. SuperiorRommet vi fikk i 7 etasje var ikke helt etter vår superior standard, men vi fikk et ny oppusset rom i 1.etasje som var veldig fint. Personalet tok dobbelprispå å booket museum billetter. Frokosten som var definert som American Breakfast kan vel heller defineres som svett kontinental frokost. Internett oppkoblingen var dyr og en vits, iPhone funker ikke i Italia!
Above all the attitude of the staff - professional, courteous, helpful andwarm. No
good service small room, no window view
Quite simply the best boutique hotel I have ever stayed in. Since it was our honeymoon, they kindly upgraded us from their 2nd best room, to their best room. It was a beautiful room, and a wonderful 3 night stay. The hotel is excellently designed and appointed. The staff are gracious and helpful with everything.
I have stayed at the hotel many times with my husband and it felt like returning to a well loved home - the staff and attention to detail is super and jk PLace has cornered the market on "boutique" Nothing - it was all super
The staff were very friendly and helpful, the atmosphere was very calming and luxurious. Not really, except the room was quite small, but very comfortable
Wow, a beautiful hotel. Fantastic location, wonderful staff and the most comfortable beds. We were given excellent restaurant recommendations. lovely breakfast included.
Excellent location - short walking distance from the train station, beautifully decorated, staff providing an excellent customer service, the best hotel - MUST - when you stay in Florence! N/A
After enjoying the countryside for almost a week, we loved the extremely comfortable bed and lovely bathroom. Perfect! It was a bit off putting not to be told about the noise from the street which could have been far worse if the construction crews had been working when we were there. Also, we had to wind through the lobby to find staff...
Great place and a great location Very Homey
Great location, very close to shopping quarters, and also that they had a hotel parking. Could have been more Itaian specialities for breakfast, like prosciutto and pecorino cheeses, but great varieties of cakes!
God beliggenhet:Alle severdigheter i gangavstand, buss fra flyplassen har stasjon i bakgården til hotellet, lite støy fra gaten, god, stor seng, stort bad med badekar. God frokost og ei flaske vin i avskjedspresang. Fjern teppe som dekker gulvet! Sett inn et par lenestoler og et bord slik at gjestene slipper å bruke sengen som sitteplass. Få vekk kloakklukt som vi kjente i deler av korridoren (vi bodde i 3.etg.)
Svært vennlig og oppmerksomt personale på alle nivå. God service
Vennlig personale, gode hotelrom.
Beliggenhet og ryddighet
God beliggenhet i forhold til jernbanen og det historiske sentrum. Pent og ordentlig, ikke altfor dyrt, hyggelige mennesker i resepsjonen, hjelpsomme bærere, god frokost. Bassenget på toppen kunne gjerne hatt oppvarmet vann slik at man hadde kunnet bruke det uansett utetemperatur.
Super beliggenhet. Meget gode fasiliteter.God frokost. Hyggelig atmosfære.
Flott utsikt over hele byen på takrestauranten. Super frokostbuffet. Kjølig i fellesrom og hotellrom, deilig da det var ca 35c ute. Sentral beliggenhet. Gammelt og sjarmerende hotell. Noen av rommene er slitt. Bør utbedres.
Nydelig interiør, utmerket service, vennlig personale, god mat, god beliggenhet, nydelig utsikt, fantastisk takterasse Nei
Takterrassen og størrelsen på rommene Parkeringsfasilitetetene. Bilen kom tilbake med riper
Sentral beliggenhet med en fenomonal takterrasse med utsikt over domen og byen. 5 minutter til sentrum, 2 minutter fra sentralstasjonen. Gammelt erverdig hotell i luksuklassen Dyr internet og parkering
It was pretty shitty considering my reservation was cancelled by you guys and had to find somewear else to stay that day and no one know what the fuck was going on! Inconsiderate assholes! Wish you wouldn't have cancled my fucking reservation. .
Location and raymond the the only staff that was nice and courteous in the hotel. Rooms are relatively new but very dirty, u can smell the toilet. Stains in the sink. Receptionist have no manners what so ever.
Stuff we liked: 1. The location was hard to beat - we could walk everywhere. 2. The free breakfast in the morning was a nice way to start the day. 3. Staff was incredibly friendly and helpful - got us reserved tickets into Ufizzi and Academia and provided helpful suggestions. 4. Room was clean and bathroom was on par for what I have come to expect from Italy. Air conditioning and wifi were nice to have. To be honest, we were really pleased with the place considering price, location, and friendliness of staff. The one thing I would say is that the bed - while not uncomfortable and completely adequate - was not an incredibly comfortable bed. But it worked - we slept great.
It was a bit difficult to find it, but it is very close to the rail station and a 5 min was to the Duomo. Not so comfortable mattress, but clean and comfy rooms. The complementary breakfast was amazing. Not so comfortable mattress
Very helpful staff. helped with early arrival, booking a tour since we had limited time. even extra help with things like charging a Kindle device.
I lked the staff and I also had a very spacious room. The bathroom was very small.
The location is exellent, near the train station and quite central. The breakfast is very good. the rooms are quiet, the matress confortable. The shower although a bit too small had a good pressure and plenty of hot water. The lighting of the room is not sufficient.
Central location. Excellent and attractive room. Good breakfast.
Nice situated in the centre of Florence. Good atmosphere. the elevator, but steps are fine for you health
We were two couples occupying two rooms. Air conditioning did not work in either of the two rooms. At around midnight, a terrible noise emanating from the internal courtyard would not let us sleep, and the receptionist explained that the noise was due to the septic cleaning activity that would only performed at night. The above noted septic-related activity lead to an incredibly disgusting smell that quickly propagated through windows and vent openings. The front desk staff proved to be extremely rude and useless.
The location was great. Easy to get to the outdoor market, the train station and all different types of resturants. It was easy to book day trips with the front desk and they were very kind for the most part. I had two superior double rooms and there were no views out of either room. The mattress was the hardest I have ever had.
Very convieniant location to sites of interest & transport links Nothing
Beliggenhet og sengende Bedre frokost
Hyggeligere personale I resepsjon! Trangt bad, døra gikk ikke helt opp. det forsvant også penger og endel ting fra den ene korfferten men vi turte ikke si ifra før morran etterpå når vi sjekka ut. Vi fikk ingen annen respons enn at dette kunne ikke ha skjedd så vi orket ikke diskutere eller gjøre noe med det . vi var på jobb der og måtte I et møte og hadde ikke tid å gjøre noe med det akkurat der og da men vi blir aldri å bo der eller anbefale hotellet til noen som helst. Vi jobber selv I reieselivsbransjen og syns dette er trist.
Sentral beliggenhet. Frokosten var suberb. I beskrivelsen av hotellet står det at hurtig internettforbindelse var tilgjengelig på rommet mot ekstra betaling. Denne forbindelsen var fraværende – jeg måtte gå over til en bar i et annet bygg for å oppnå internettkontakt. En av faktorene for å velge hotellet var nettopp mulighet for konstat internettforbinelse – på rommet.
This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.
Incredible offer, ideal for business trips and for getting to the train station.
Der kostenlose W-LAN-Service ist wirklich praktisch (in anderen italienischen Hotels fehlt dieser Service leider oft).Sehr angenehmer Aufenthalt, auch dank des freundlichen Personals.
Excellent location, breakfast and service. Nothing.
Die Lage ist exzellent und für jene geeignet, die für ihren Florenzbesuch nur wenig Zeit haben.
Very stylish and modern hotel. Staff was very warm & helpful. Extremely convenient location across the street from the main railway station in Florence and a short 10-15 minute walk to all the major sightseeing destinations. Solid breakfast was also included. Highly recommend! Will be returning there the next time I visit Florence. Our room faced the street which does come alive every morning with cars and pedestrians. Other than that, can't think of anything that
Good location and price The a/c not working good
The breakfast was excellent, wide choices, enough to satisfy most. Bed was very comfortable. All was super clean. Wifi worked just fine and was free. Lobby staff were friendly. They allowed me to check in 3 hours early, which was nice. The noise insulation between rooms wasn't great, including the door going out to the hall. They are doing some construction to the entire exterior of the hotel, so you may have noise (but it was only during the day), and you may have people walking around the outside looking into our room. It's also a loss of safety to have all that scaffolding up. Also, loss of views out the windows from rooms that face outside. Some people may not be bothered by any of this.
good location, good breakfast, big room, nice reception none
Room was clean and reasonable quality. There was a slight odor in the room.
On the outside it blends in perfectly with Florence architecture. On the inside it is refurbished and equipped with all mods and cons. A really beautiful hotel.
Clean and fancy rooms. Location was not great as next to the bus station, too noisy. Small lift.
location no air condition as advertise and tv remote do not work. Staff are not too helpful.
Veldig romslig og perfekt for familier! Sentralt, uten at trafikken utenfor var sjenerende. Vi bor der gjerne igjen.
Resepsjonen var tiltalende.Frokostrommet var også bra.Gode senger.Har lite positivt å si om rommet. Det var riktignok to bad med jacuzzi i begge, men det ene badet luktet kloakk og vi måtte holde døren lukket. Det bør være en forutsetning at man får det rommet man har bestilt. Da vi sjekket ut etter en natt i stedet for tre (som vi hadde bestilt) ble vi lovet The Presidental Suite (den hadde vi faktisk bestilt) hvis vi ville fortsette å bo på hotellet.
Sentralt, svært god service, stort rom.
Super beliggenhet i forhold til severdigheter og shopping, midt i hjertet av Firenze. Stille. Deilig frokost i nydelig frokostsal i toppetasjen, med fantastisk utsikt over Piazza Santa Maria Novella. Flotte oppholdsrom i nydelig design. Treningsrom og sauna og internet-tilgang - alt inkludert. Jeg kommer gjerne tilbake til dette hotellet! Jeg likte alt!
Generelt moderne stil med høy standard. Svært hjelpsomme medarbeidere i resepsjonen. Sentral beliggenhet. Spisesalen var for liten slik at det ble kø og ventetid for frokosten.
romslig romet ikke internet på romet
jeg synes at hot svarte til forventningene.Personalet var hyggelig og god service.Og rommet vi hadde var smakfullt.Det var et variert og godt frokostbord. at de får et sted man kan trille tunge kofferter ned og ut fra resepsjonen,
Veldig fine rom med gode senger og bra standard på baderom. Hotellet var velhold med fine fellesområder. Utvalget av pålegg til frokost kunne utvides.
Dekorasjon. Valgt til veganer
I was lucky to get an upgraded room. Really value for money. Excellent service from hotel personnel, good breakfast. Centrally located. Gym and sauna. Free wireless internet. The internet connection sometimes was a little unstable.