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The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
Nothing really Smelt musty, sheets had stains, bathroom sink was leaking, were supposed to have poolside room and we got far end from pool with people sitting on deck chairs right outside our sliding door so no privacy, overpriced and breakfast was a let down
Was ideally located for what we wanted.The facilities such as pool rooms and staff were very good Although in a busy and noisy area we did not here any of this as rooms and pool area very quiet.We would visit again.
Friendly and helpful staff. Hotel room clean and comfortable. Like the Rama Garden as the room and surrounds are typically Balinese. No Everything was good. The only problem was the water pressure in the bathroom shower was poor at certain times of the day and it was hard to regulate the hot and cold flow.
Nice quiet and relaxing place
The welcoming friendly staff who made my stay so enjoyable. Convenience to local shops in Legian and the other guests who also made my holiday an enjoyable experience.
Nothing, except for two of our room attendants The rooms are aging and in need of renovation. This is underway for four rooms that happened to be next to our room with consequent noise and continuous dust. Breakfast was meager and often stale and the replenishment of coffee, bread etc unbelievably bad. It took four replacements before a DVD player could be found that worked. The safety chain did not fit the slider and had obviously been fitted and never checked.
The room was realy good, daily cleaning was done properly. Location is perfect. Breakfast was okay, certainly not a lot of variety to choose from but quality was quite okay. Service was fine. Staff was unfriendly, it was just like they did not like guests at all...
Great people we met.Quality service & good value for money. No
Coffee and tea at breakfastdin't taste very well
Day staff were very helpful, the rooms are compact but offer allot for the price, and the cleanliness was very good. Night/early morning staff were unable to sort out bills etc for early morning departures (had to catch a International flight), and breakfast was not available before 8am, which could impact if people were doing day trips etc