Cartagena Hoteller i nærheten av Alcaldía de Cartagena

Fordeler: Vakkert boutique luxury hotel. De ansatte var veldig hjelpsomme og vennlige. Flott beliggenhet i Cartagena. Fantastisk basseng på taket!

Ulemper: Noen av fasiliteter kunne hatt bruk for litt oppussing (det vil si tregulv, trimrom, osv. )

Fordeler: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Ulemper: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Fordeler: Absolutely amazing breakfast every day! Clean rooms, comfortable bad, great and accommodating stuff. Pool on the rooftop with a bar was a true delight. Location is really perfect - very close to a lot of good restaurants and small shops. Every street around is gorgeous.

Ulemper: Very small gym. They only have a treadmill, cycle and elliptical plus some weights. Not that many chairs/lounges by the pool.

Fordeler: This property is everything I'd hoped for elegant,classic and romantic all in one.

Fordeler: Rooftop pool was amazing. Staff very helpful.

Ulemper: Wish breakfast went until 11.

Fordeler: Centrally located but away from the hustle and bustle. Very quiet. Great pool on roof.

Ulemper: Minor issue - Not enough towel hooks/rails

Fordeler: I liked n enjoyed it all. Staff. Rooms. Environment. Food. Beauty. Location. Everything exquisite. Felix was amazing and very accommodating.

Ulemper: Cant complain about a thing

Fordeler: Plantains with shrimp at the pool bar. Yumm

Ulemper: Switched rooms- way musty on bottom floor. There was construction by the pool the whole time. Literally saw dust and foam bit floating into the pool. They were also staining which is not what you want to be smelling on a 90 degree day in the sweltering sun at the only place to cool down. Honestly, why this couldn’t have been done in the evening is beside me. hot tub was cold and no sauna or steam room which sucked. For me I value my body and what I’ve loved To give it a nice soak after traveling so far.

Fordeler: The breakfast was excellent !!!!!

Fordeler: The hotel was very nice with great amenities in a perfect location to explore Cartagena. The breakfast buffet and menu options were exceptional and included. The room was a great size, and ours had a small patio to enjoy on the first floor. The rooftop was very nice, with a fantastic pool, view and bar. Wifi was strong and worked perfectly throughout the property. The entire staff was very nice and helpful.

Ulemper: Our keys were deactivating so had to keep getting new ones, and one day our shower water didn't get that hot.

Fordeler: Excellent location in the center of the walled city, polite staff, excellent breakfast, beautiful swimming pool.

Ulemper: Bath robes were so old in worn off!

Fordeler: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Ulemper: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Fordeler: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Ulemper: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Fordeler: Ikke annet og si enn fantastisk

Ulemper: Ingen ting

Fordeler: The facilities are gorgeous

Ulemper: Food... Restaurants are closed on Sundays and the food at the cafe on the 12th floor is not good. Also the hotel is clearly not full and they won't give a late check out to friend that also stayed here. Same happened to me a few months back.

Fordeler: People were very friendly.

Ulemper: Their phone system never works. Over 10 minutes to connect to front desk or to room service. In spite of having paid for the suite in advance and having provided my credit card for incidentals when I checked in they asked me to go in person to the front desk so they could charge my credit card for the charges that I accumulated (about USD 615). I tried calling to ask them to charge my credit card (That’s the reason you provide the with it at check in time). After 20 minutes trying with no answer from the front desk, I interrupted my vacation just so I could watch how they charged my credit card. Beautiful city but if your looking for a suite with a five star service don’t make the same mistake I made. Do not go there.

Fordeler: Stayed in the Residences rooms - excellent - overlooking the ocean. very clean. huge room, nice and quiet for a good nights rest and only a 15 min walk into the old town. this is the best hotel to stay in Cartagena. much better value than staying in the old town

Ulemper: nothing - it was the perfect stay

Fordeler: Breakfast was very good but not included in room rate

Fordeler: Clean room

Ulemper: Do not order the room service breakfast. So not worth it. Beter use the app Rappi and get something from somewhere else...

Fordeler: Beliggenhet, pool området, frokosten, bra wifi og hyggelig betjening.

Ulemper: Vi reserverte "Family room" (to voksne og 2 barn på hhv 10 og 13 år). Det vi fikk var et helt vanlig dobbeltrom. Ingen ekstra senger og meningen var at vi alle 4 kulle sove i to vanlige senger. Helt uakseptabelt. Måtte booke ekstra rom, til en rabatert pris. Hele oppholdet ble derfor mer kostbart enn tenkt.

Fordeler: The hotel has great location at the beach strip and fabulous views from the top floors rooms. It has great infinity pool unfortunatelly with very small area to lie around so its terribly crowded.

Ulemper: The service is just TERIBLE! For the prices which are totally North America you got total poor Latin American service! Not only the majority of the staff dont speak one world English which is so shocking at such place the are also rather relaxed about it! Breakfast at 39USD/person is total rip off!! They are having nice bar however all is closed at 11pm which at the hotel that is mostly for holiday makers rather bad! Overal was very dissapointed as thought brand Hyat Regency stands for excellent service all around the world!

Fordeler: The property is beautiful!

Ulemper: Staff could be a little Moore friendly.

Fordeler: Fin beliggenhet, vakker takterrasse, god service.

Ulemper: De ansatte på hotellet ønsket å belaste skatter allerede betalt over Internett.

Fordeler: The staff is very friendly and obliging. We always felt well taken care of. One of our rooms was superb in size and had a fantastic view. The rooftop bar and pool are great.

Ulemper: Our second room was on the sixth floor and it was extremely loud. Maybe because of the aircon. Also the rooftop bar music was loud.

Fordeler: Great views and the staff was amazing

Ulemper: The roof had a water leak that should have been taken care in advance

Fordeler: Breakfast was excellent. Location is excellent. Staff..very helpful.

Fordeler: Breakfast is served in a traditional style. Coffee, bread, jam, a selection of local fruits are served at your table by a very courteous and diligent staff. You have a menu choice of several dishes, with local or global taste options. The swimming pool and the roof top bar-restaurant have amazing views of the city of Cartagena and from there you can enjoy the beautiful sunset. The attention of the staff is courteous and diligent at every level.

Ulemper: More choices of jam flavors in the breakfast would be welcome.

Fordeler: The roof top and the room

Fordeler: The rooftop bar and pool are spectacular but small. The rooms are spacious and the staff friendly.

Ulemper: I thought the rooftop pool And by area were small and therefore did not think that the hotel should be selling day passes for non-hotel guests to spend time there. The spa was hit and miss two of us had excellent massages to had so so treatments. We ate Christmas dinner in the restaurant and breakfast each morning the food was presented beautifully but looked better than it tasted.

Fordeler: Roof top pool and view were spectacular !

Ulemper: Room prices were higher than better priorities close by.

Fordeler: location facilities staff all superb

Ulemper: nothing

Fordeler: Hotel only has 4 rooms which is fabulous as you can pretty much guarantee no one else will be at the rooftop pool. Close to lots of great restaurants and in a quieter part of town.

Ulemper: Not much warm/hot water available to the deep tub in the room, making it fairly unusable as you end up freezing in the a/c. Shower door doesn’t close all the way, so unless you’re quick you will likely flood the bathroom and entry to the room. WiFi is spotty.

Fordeler: Wonderful experience, excellent location, incredible views from the roof where there is a gorgeous dipping pool. The public areas are beautiful and inviting to use.

Ulemper: I would have appreciated more natural light in my room. However, I used the public spaces and they more than made up for that.

Fordeler: Oasis of calm and tranquility

Ulemper: Limited breakfast options particularly gluten free

Fordeler: breakfast was good , location excelent

Ulemper: i think the rooms are dark , I like much more natural light .

Fordeler: Staff was very helpful and accommodating.

Ulemper: Nothing

Fordeler: The dinners and chef were 5 star. The location was right in the middle of all best landmarks, the facilities were even more beautiful than the photos. A wonderful experience.

Ulemper: Everything was sumptuous, however I wish there could have been an elevator to the 3rd to 5th floors.

Fordeler: Amazing location, adorable decor and excellent staff!

Ulemper: Nothing. Everything was perfect!

Fordeler: The staff was always excellent

Ulemper: The carpeting in the hallways leading to the rooms were messy. They weren’t vacuumed in days, if not weeks.

Fordeler: Utsikt og basseng. Stabil og rask internettlinje.

Ulemper: Frokosten var skuffende til tross for god service der

Fordeler: Likte variasjonen i frokostbuffen

Ulemper: Jeg overnattet i 14 dager på Estelar. Jeg ønsker å gi positiv og konstruktiv tilbakemelding for at dere skal kunne bli enda bedre på det dere allerede gjør. Jeg forventet at personalet skulle være mer service innstilt, og flinkere til å utøve god service. Dette gjelder personalet under frokosten. Servicen og personalet ellers på hotellet var flinke til å gi riktig god service. Personalet i frokostsalen var vennlige og hyggelige. Personalet under frokosten burde bli flinkere til å holde øye med matvarer det går tomt for underveis i frokosten. Opplevde flere ganger at det var tomt for noe av utvalget, selv om det var en stund til frokosten stengte. Når noe av matutvalget/produkter er mer populært enn andre, bør personalet passe på å holde øye med disse produktene som f.eks Arequipe. De bør være mer i forkant for å hindre at gjestene må vente eller ikke få spist det de ønsker å spise av frokost utvalget. Det var flere tilfeller jeg måtte vente lenge på påfyll av mat/utvalg (opptil 20mi). Det er synd å måtte vente så lenge når man vil nyte frokosten og komme i gang med dagen. Personalet bør være erfarne og ha en rutine på å se når nye gjester ankommer frokostsalen. Da får gjestene kaffe til frokosten.

Fordeler: Excelente, the place is beautiful and the staff very profesional. We use 4 days increíble.

Ulemper: Everything

Fordeler: Staff was very pleasant included breakfast was nice but the staff was too few and therefore overworked.

Ulemper: Original construction was poor. We had a plumbing failure that was clearly poor marksmanship.

Fordeler: The facility itself is great. The amenities were fine. The spa was good.

Ulemper: In order to get to the room after being outside, you need to take 2 sets of elevators. This became tedious after a while. The staff was not very accomdating and not very friendly. I had to ask for the manager since it became very difficult to get service at the pool. The manager was great and addressed my issues with his staff.

Ulemper: When we arrived first thing we find in the room is pubic hair in the toilet. We asked to clean it but hotel decided to change us to a room. The new room was ok until our room neighbors decided to put some music. The walls are so thin that we could here everything, even a conversation at normal level. Imagine if your neighbors decide to throw a party at their room from 8.00pm to 4.00 am. We complained a total of 5 times. No real action was taken until 4.00am. I can understand the right to throw a party in your own room, in the end anyone can enjoy their holidays as they please. What I can’t understand how can I choose what is supposed to be a 5 star hotel and have such poor soundproofing. It is a basic of a 5 star hotel, to do what you want in your room without others be affected nor be affected by them. At least, after 2 days of continue complaining, hotel agreed to return us money of our 1st night.

Fordeler: Location & Swimming Pool

Ulemper: No complaints. Lifts are a bit complicated to use for going into Rooms with its buttons and procedures (It’s definitely Modern Technology and easy once you understand what they have done)

Fordeler: Flott frokost, fantastisk beliggenhet. De ansatte var veldig hjelpsomme og imøtekommende. Nydelig pool-område og pool-bar. Rommene var flotte.

Fordeler: Breakfast and rooftop pool was great. Staff were also super helpful and friendly. Rooms and restaurant were also spot on

Ulemper: It’s not in the centre of the old town but it’s only about 5-7 minute walk

Fordeler: The pool was great and location was very central to the walled city and Getsemani. The room was very clean.

Ulemper: The breakfast was not fantastic and you could hear everything going on in the hallway from inside the room.

Fordeler: Great location. Super sexy decor, great rooftop pool, fun bar, great breakfast... everything about it, really

Ulemper: Can't think of anything.

Fordeler: Breakfast was terrific as was breakfast staff. Very friendly and attentive.

Ulemper: Food Service at pool bar in the evening somewhat slow

Fordeler: The hotel is very good located, the rooms are spacious, new and clean. The pool area is great.

Ulemper: The maid set the air con at a maximum and is really cold in the room when you arrive back, but it can be regulated and turned off

Fordeler: The hotel is located in a nice neighbourhood, only walking distance from the old city. The great asset of the hotel is its swimming pool on the rooftop with a magnificent view of Cartagena. The front side rooms (more expensive than regular rooms) have also the same magnificent view of the Cartagena Bay.

Ulemper: Generally, the hotel was fine. However, there is a room for improvement when it comes to breakfast. There is a buffet where you can choose what you like. But coffee, eggs, croissant and other stuff you have to order. It took some effort to order these things and we had to remind several times the waiters to bring what we order to our table. (if you don't speak spanish you'll face a bigger problem)