Hanoi Hoteller

Perferct service in all aspects; beautiful location in pavillions in the Westlake The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations

Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance. Nothing.

Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.

The hotel is new ,clean, facing water and excellent for relaxation When it is raining we have to walk to the main building which is not convenience and will get wet

The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.

The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.

The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .

Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.

welcome approach The cleanliness at the jacuzzi and sauna was very bad