Rooms, comfort, serivce and location were all great.
Nice rooms, friendly staff End price about 25 percent higher than booking.com offered.
Room was great and the breakfast buffet was wonderful.
Location was good and only a short walk to various sights of interest.
Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.
location is fantastic TV in the room is out of date
The hotel has a central location within walking distance of the shopping areas and major attractions. The pool area was nice and the breakfast buffet was the best we had during our trip to Vietnam. Our booking turned out not to include breakfast so when we checked in we had to upgrade to an executive room to get breakfast. It was nice though that the executive room included afternoon tea, snacks, free internet service etc.
room, facilities, tiny caffe Latte for breakfast rather than a mug check-in 3 PM or later.
The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.
Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.
Very nice hotel good quality price ratio
This is an amazing hotel just close enough to the centre to enjoy the hustle and bustle and just far enough to feel like you are in the middle of nowhere. It is a tranquil setting (with the hotel built on the lake) and the rooms are stunning. The sunset bar is a must for chilling out after a hard day sight-seeing!
The hotel is new ,clean, facing water and excellent for relaxation When it is raining we have to walk to the main building which is not convenience and will get wet
Perferct service in all aspects; beautiful location in pavillions in the Westlake The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations
The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in The location is not in the center of the city
superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.
Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance. Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!
Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance. Nothing.
Relaxing luxury, next to very busy and noisy town/traffic. Nice staff.
The location is good so far.... Great lounge at 22-nd floor with wonderful view from the open deck. Very helpful concierge service. Not very central location, very high food and beverages prices for Vietnam
Breakfast was excellent It's a bit far away from the center of the city and due to the traffic it's difficult to get to downtown
Warm efficient welcome,reception staff friendly and helpfull.All services that we used were faultless, arranging to stay on the return to Hanoi, 4 days later was prompt and carried out by a very helpfull staff. Concierge personnel always attentive.Breakfasts had a good veriety of choice.
it was very comfortable!!!!! nothing!!!
Friendly and efficient staff. High quality of the rooms. Excellent Executive Floor. Convenient location.
The Concierge service were very very good. Very efficient and knows their stuffs.
the buffet...excellent the aroma
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
Large, comfortable room Indifferent staff
Bedroom en breakfest very good.
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
Food was really good in all restaurants. Facilities are old
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
Great staff, clean rooms, very nice
Luxurious feel Room felt a little humid/damp.
Great friendly service and location No bar access
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
Very polite staff
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.
welcome approach The cleanliness at the jacuzzi and sauna was very bad
The bed was really comfy and the pool was lovely The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia
good The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.
Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest. Would have liked bath robes in the room.
Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.
Just happy with the facility the hotel provide. Not too crowded.
I like the fittness center The service in the restaurant during breakfast time was poor
The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .
Only the bell and concierge staff are helpful everything except the bell and concierge staff
We stayed in a Junior room, which was very spacious, clean and comfortable. Definitely value for money! Location is absolutely great. After one night we wanted to extend our stay with one more night, however our room was already booked by someone else, when we requested to see a different room, we caught hotel staff sleeping in a room. They did not clean the room and tried to put us in that room... Of course we left after this incident.
Everything was fine, really nice terrace on top fl. (but the bar was closed). Friendly and helpful staff. Great location!
i enjoyed the convenience of the hotel and it was a pleasant room to return to after a busy day in town. our room had very little natural light not a problem in the evening.
Even if we have booked a deluxe room (just to be in the safe side) there was a small window in .. nowhere. thus we paid an extra 30$/night for the superior which was very good but too expensive!!! There was no double glasses in the window and it was a little noisy.
I like the internet and breakfast included in the price. The staff always very friendly in a natural way. A very comfortable hotel with a/c and a nice shower in the heart of the city. The daily complimentary fruits was also a nice touch.
The hotel is much better than what you think out og the information provided online (maybe it was recently remodeled). The decorations is excellent, very clean and new and it couldn't be better located: right in the middle of the night market and 2 minutes walk from the water muppet theatre!
The beds and the toilets were clean when we checked in. The rooms were clean and the room was spacious enough. A couple of points: 1) The lights in the room are not bright enough. 2) We asked for a double bed room, but then the hotel gave us one single bed each in the room and when asking them to change this, they told us that there are no more rooms available with king size bed.
A newly renovated hotel opened in early 2008 in the fascinating and hectic Old Quarter.It has some beautiful designer bedrooms with equally stylish ensuite bathrooms. I had a City View Room at the rear, which was spacious and very quiet. The staff all spoke English to some extent and were extremely friendly and helpful. Will definitely choose it again for my next vist to Hanoi.
Good price and comfortable room I paid with a credit card and was told at checkout there was a 3% charge for using credit card. I told the lady on the front desk that they need to tell their customers this and have a sign on their registration desk, in full view of the cutomers. She agreed with me. I hope they do this
Great location & clean