Hanoi Hoteller

Fordeler: Staff were incredibly helpful and friendly in providing advice and gave us great tips for coffee and other attractions. A map is provided with things marked which was an asset. This all made our stay ...

Ulemper: The hotel general areas and rooms are quite small but it's smack bang in the middle of the old quarter and so the location made up for it.

Fordeler: Staff is super helpful and very courteous. They will really make you feel welcome. Rooms are little small but similar to other hotels in this location. Very comfortable bed and nice bathroom.

Fordeler: We were absolutely amazed by the friendly and helpful staff at the Central Oriental. The hotel itself is very nice, but its employees make it really stand out from other hotels. They helped us with ...

Fordeler: The overall hotel experience was amazing this hotel little in size but huge in value and amazing staff was one of, if not the best hotel experiences we have ever had!! A must if staying Hanoi's ...

Ulemper: Nothing, everything and everyone there was just exceptional!!

Fordeler: I had a very enjoyable stay at the Oriental Central Hotel. I'm a solo female traveller in my late 30s and the staff at this hotel made me feel like a friend but still very respected. From the ...

Fordeler: An excellent team of staff under Mary Doung's professional and friendly leadership made our stay very pleasant . We felt like going home every time we stepped into the hotel. Very personal , ...

Fordeler: Excellent accommodation and really helpful staff in a great location

Fordeler: Fantastic staff, all very kind and humble. Room kept constantly clean and all facilities were excellent

Ulemper: Nothing

Fordeler: Staff could not have been more helpful or accommodating for any of our requests. Meant to stay 2 nights and we stayed for 4! Perfect loction. Great value for money!

Fordeler: The staff was excellent. I especially loved Ms Kimmy and Ms Mary's hospitality! Breakfast menu was pretty interesting as well.

Ulemper: The Wifi though, could have been better. It worked for Whatapp, but not for any form of streaming orgaming.

Fordeler: Veldig bra oppfølging, service og informasjon fra hotell-personalet. Dessuten lå hotellet veldig sentralt i gamle-byen. Ta en sykkel-drosje en formiddag - topp måte å få inntrykk av livet i Hanoi

Fordeler: Everything was perfect. Long time we had not seen such a good quality of service.

Ulemper: Nothing. All was great

Fordeler: Best hotel in the city I have ever stayed. Nice and modern design, super friendly staffs, best breakfast. Do not be surprised cause this hotel is in EHG, the best hospitality hotels group in Vietnam. ...

Ulemper: I stayed in La siesta suite room, on the highest floor, and the wifi signal is not strong enough.

Fordeler: Very nice staff. Good and comfortable bed. The food at the restaurant was very good.

Fordeler: The staff were very friendly. Only stayed 1 night but the welcome we had was great and they were very helpful in giving directions and suggestions of where to visit. When we were leaving again couldn...

Fordeler: Good staffs, 5 stars services all time, good management. Comfortable bed & pillows, good food. Nice bar. Totally satisfied stay. Will come again & recommend.

Fordeler: planned to stay at trendy on 2 occasions in/out of vietnam. On arrival, set in a quite lane, beautiful foyer and extremely well trained and attentive staff. Met Jayson (thank you again for ...

Ulemper: Staff at the Diamond are very well trained but slightly (and i mean slightly) regimented. Trendy has this all worked out with a more semi-formal approach.

Fordeler: Was really happy to receive an upgraded room with the city view that I have requested! Room was comfortable and clean, just as expected! The staff were very polite, friendly and helpful. It was ...

Ulemper: Was very disappointed by their Spa next door, the really need to improve on their SOP for customer experience and staff skills.

Fordeler: Nice room, Great Staffs, Fantastic Breakfast for such a small hotel

Ulemper: View outside is not that good, The location is a bit hard to find

Fordeler: Fantastic service. All staff were a pleasure to deal with and incredibly helpful when our travel plans were altered due to weather. We were fortunate enough to receive a room upgrade to a suite with a...

Fordeler: The hotel was excellent and their facilities, too. Besides their restaurant, I also enjoyed the spa. They offered a delicious buffet breakfast in the morning. The staff were very friendly and ...

Ulemper: I liked everything at the hotel. I would suggest to have some type of concierge service for people who may need a bit of help getting around the Old Hanoi neighborhood. Buildings are narrow and many ...

Fordeler: The staff was super helpful. From arranging transportation to/from the airport (they offer a car service), to directions, to packing a continental breakfast for us because we left really early in...

Ulemper: We had a triple room (one queen one twin), and the twin bed was a little too firm for my comfort. Other than that, we had no complaints.

Fordeler: The staff are wonderful and so friendly and made this stay so much more enjoyable. Thank you Janine she was remarkable so was Thu or Tu so helpful. Paris your cocktails were the best. The breakfast is...

Ulemper: Everything was perfect. However just a little tip booked our tours outside of hotel as were a bit cheaper.

Fordeler: The room was great. The staff was great. Everything was great.

Ulemper: Could have used just a little more light in the bathroom. It was a little difficult shaving.

Fordeler: Very good morning meals including Egg benedicts.

Fordeler: Amazing staff, beautiful hotel and great location. Superb breakfast too.

Ulemper: Nothing at all

Fordeler: Comfort and relax

Ulemper: View of the room

Fordeler: The hotel is in a great location in the old town. It is one of the best value for money places I've stayed at. The staff go out of their way to make you welcome and ensure your every need is ...

Ulemper: Nothing.

Fordeler: Staff and room

Fordeler: Personalet får topp score. Utsikten fra frokostsal. Rommene.

Fordeler: Gamle byen,betjening service.

Fordeler: I was skeptical of its high rating because I rarely see ratings that high, but I have to say, this hotel truly deserves a 10. The concierge at check in was extremely professional and polite despite us...

Ulemper: No pool, but this is hard to find in general in Hanoi.

Fordeler: Lovely friendly and attentive staff, five star service. The breakfast was magnificent featuring lots of healthy eastern and western options. The staff recommended a street food tour that was ...

Ulemper: Some rooms are quite small so check out the room size when you book and go for the larger ones. It's worth paying a little more.

Fordeler: Superb, helpful staff. Couldn't do enough to help us have an enjoyable experience in Hanoi

Ulemper: Quality of day trip to Trang An was ordinary. Not enough to warrant four hours in a car.

Fordeler: The breakfast was incredible and the staff were lovely.

Fordeler: Superb staff and levels of customer service

Ulemper: Corridors very noisy from 6:30am onwards

Ulemper: No fan in bathroom

Fordeler: Service was invitingly warm the moment you arrive at the property. As we were a family of five, we took up a Family Room and a Deluxe Double room. Rooms were a good size, taking into consideration ...

Ulemper: A sagging mattress in one of the rooms we took which has been highlighted to the staff when we left.

Fordeler: very kind and warm hotel and all personel

Ulemper: completely No

Fordeler: Staff greet you by name and seem personally interested in you having the best stay. The location is excellent and the facilities are great.

Fordeler: Excellent hotel in Hanoi. Very nice service

Ulemper: When we back to Airport they arrange mini bus for 2 person not limuzine. In side bus, smell of smoking :((

Fordeler: Service fra betjeningen, renhet, nærhet til attraksjoner

Fordeler: The staff is excellent, always so polite and helpful especially Ms Lan Dao. Breakfast on the 6th floor is bright and provides a view on the surrounding. We stayed 4 nights there and even though we ...

Ulemper: There is no gym which my husband wanted to use. Also no swimming pool which is alright with us as we do not intend to swim.

Fordeler: The hotel's staff is excellent! Always so polite and helpful. Breakfast on the 6th floor with a view of the surrounding. Wide selection and excellent food and staff. Choice of additional breakfast...

Ulemper: My husband would like to visit a gym which is not available there.

Fordeler: The staff were extremely attentive to our every question. The Pho and Rice Paper Rolls in the Marvel restaurant were among the best we tasted in Vietnam!

Fordeler: Everything was great, however, the staff was not just great, they were amazing. Best part of the stay was the help staff. They were so thoughtful and courteous.

Fordeler: All

Ulemper: Nothing

Fordeler: Great spot in the old quarter Hotel staff couldn't do enough for us and also arranged airport transfer for a very cheap price and being our first trip to Vietnam we felt so safe getting picked up ...

Ulemper: No pool It didn't bother us for a short stay but would be a requirement for longer if you like a swim

Fordeler: Delicious breakfast, excelente location and beautiful clean hotel

Ulemper: The Halong Bay tour service booked with the hotel to shaking Bay was not exactly as expected Pictures of the boat were different to the one we found there.

Fordeler: Breakfast great and beds very comfortable

Fordeler: Excellent professional staff. Very nice and quiet room in the heart of the busy city. Highly recommended.

Fordeler: Great Service, Staff went out of their way to please their guests!! Felt like home!

Fordeler: The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.

Fordeler: For et nydelig hotell og opphold. Herlig og delikat frokost. Mye å velge mellom.Servicen var i topp klasse. Veldig hyggelig og serviceinnstilt personale. Flotte,romslige og rene hotellrom.

Ulemper: Har ingen ting å utsette på dette hotellet og personalet.

Fordeler: I love this hotel however I was stayed one night only due to another trip .

Fordeler: The room was really well decorated and is right in the heart of the old quarter. Staff were really nice and helpful, they were not pushy when trying to get you to book tours with them like some other ...

Ulemper: The staff were all super friendly and helpful. They even went to get medicine for me when I became ill and just added it to the bill. Nothing was too much for them. Five staff came to wave me off in ...

Fordeler: Staff is super friendly, location is perfect, breakfast is excellent

Fordeler: Location is ideal - right in the middle of old quarter (most interesting part of Hanoi) Rooms are clean and well equipped, a little small but perfectly functional Wifi works well Breakfast was ...

Fordeler: As it was my anniversary trip, I had requested for an upgrade and Golden Sun Suites Hotel readily upgraded for us with flower petals decorated for us. They were very welcoming, carrying our very heavy...

Ulemper: The location was a little further from the main streets so there's a little walking to reach the hotel.

Fordeler: The location is good. The staff is very friendly n helpful.

Ulemper: Nothing

Fordeler: Staff were fantastic, helpful and so friendly. Good location. Good facilities.

Ulemper: My pillow was a little bit high but I just told them and they found me another flatter pillow straight away. It wasn't a problem

Fordeler: The welcome fruit platter and juice was a wonderful gesture, as I was tired from the travelling. The airport transfer arranged by the hotel was good, in a clean Toyota Vios car and a safe, pleasant ...

Ulemper: I thought the lighting in the lobby could be brighter at night. The location is within residential area as well, the rooster woke me up at 5 am everyday, its not something I dislike, anyway it's ...

Fordeler: God Service, hyggelig og hjelpsom betjening! Hotellet organiserte for oss både Ha Long Bay Cruise og SaPa-tracking tour på en fortreffelig måte!

Ulemper: Ingenting!

Fordeler: Meget hyggelig, blide og serviceorienterte medarbeidere. Helt fra effektiv e-post-dialog før reisen til siste avskjed og bestilling av transport til flyplassen. Meget sentral beliggenhet i gamlebyen.

Ulemper: Bare småting, men kunne vært fint med en liten bar/felles oppholdssted på hotellet utover frokostsalen. Safen bør boltes fast i vegg/skap. Den var løs.

Fordeler: Everything was good

Fordeler: The old colonialism and history of the building. The poolside bar with all the fans was very romantic with delicious finger foods.

Fordeler: Everyone was courteous, helping nature. In one word it was a 'Paradise'

Ulemper: Nothing to complain

Fordeler: Beautiful hotel, loved the buildings and garden, lovely helpful staff, all very elegant. The bomb shelter tour interesting, lots of nice little extras like canapés at bar and poolside drink and fruit,

Ulemper: Expected more for the price with the buffet breakfast, felt a little uncomfortable with the staff required to greet guests in French given Vietnams' colonial past

Fordeler: Classic Hotel and Friendly staffs

Ulemper: we stayed on 2nd floor and so noisy from outside until 11 o'clock at late night !!

Fordeler: Pool area, decor,

Ulemper: Nothing

Fordeler: Loved the old world charm and very friendly service

Ulemper: The pool was a little small but in keeping with heritage hotel

Fordeler: Superb hotel. We will stay there again in a flash if we visit Hanoi again. Indeed, if they have other hotels around the world, I will look at them first for choices of where to stay.

Fordeler: Bamboo bar and pool were an oasis. Staff were wonderful. Food was amazing. Macaroons some of the best I ever had!

Ulemper: Room on park that played loud music every night. Hotel offered me another room but I couldn't be bothered to move.

Fordeler: Staff are excellent. Room (in historic wing) beautifully cool and comfortable - even without using the air-conditioning.

Ulemper: The room lacked a couple of comfortable armchairs.

Fordeler: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

Ulemper: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Fordeler: The hotel, staff and facilities at this hotel are amazing. We had a fantastic stay.

Fordeler: Total experience and accommodations were very unexpected for the region. It was a pleasurable trip because of it.

Fordeler: When you arrive you find an amazing building with an impressive architecture (form Carlos Zapata Studio). In the check-in it was offered me a cheap upgrade to Business package (though I was in ...

Ulemper: The tours offered by a partner company are very political. I don't think it's JW Marriott fault, because the company it's most probably governmental controlled, but I don't think it ...

Fordeler: Fantastic breakfast buffet Nice swimming pool and gym Clean room Kind staff The lake view from the restaurant and room

Ulemper: A little bit distant from the old town (maybe 15min by car)

Fordeler: Excellent interior and facility, nice staff, and great restaurn. Definitely I'll consider to stay JW Marriot again.

Ulemper: The tour desk at the hotel concierge. Our day tour to Halong Bay was not satisfactory. They have to provide better service to share concierge desk of JW Marriot. Keep in mind that the tour desk is ...

Fordeler: Staff was excellent, every time we had a request they could not fullfill they asked someone (supervisor) or found a way to help us. For example, menu items at 2am for room service that were not in the...

Fordeler: The hotel is amazing... everything about it from the staff to the comfort of the rooms. We had an amazing stay even got upgraded to a suite!!

Fordeler: Bed was super comfortable and we loved that we were upgraded to a suite even though the walk to the elevator was quite a distance. I loved the service at breakfast and I was even brought a whole plate...

Ulemper: the walk to the elevator :(

Fordeler: Style of room's facilities

Ulemper: Food.

Fordeler: The staffs are very nice and professional, which made my stay in JW Marriott Hotel a memorable one.

Fordeler: The staff were very helpful, very good location

Ulemper: No window in our room

Fordeler: The hotel is in a great area for walking to all the shops restaurants etc. great breakfast.

Ulemper: water heater shower not working

Fordeler: Very clean and choose to everything

Fordeler: Rooms were small, no pool, breakfast was poor compared to other hotels

Ulemper: Room access cards were treated like gold. And spent an unnecessary extra 15 min checking out because we couldn't locate ours.

Fordeler: The location is superb

Ulemper: The staff are helpful, and polite. The breakfast menu are varied, and change everyday

Fordeler: Friendly staff, good communication in English, excellent location.

Ulemper: Most of the rooms do not have window.

Fordeler: The central location of the pearl hotel made exploring the old quarter very hassle free. Subsequently, having the Hoan Kiem lake down the road made the evenings unique and special, especially when ...

Fordeler: The staff was very kind. The staff sent us a welcome email after we booked and introduced an airport pickup. The breakfast was very good, fresh and warm food and pho was also in the choices. Room was ...

Ulemper: I wish we had more hot water in shower. There are two bars in front of the hotel and their music is very round enough that u can hear from ur hotel room. The music is more like top 50 so it's not ...

Fordeler: Lovely staff. Helpful with info. Lovely welcome refreshment

Fordeler: Fantastisk personale, god mat. Reint og ryddig. Min svoger hadde bursdag og fikk kake på døren. Stor takk til personalet på jobb.

Ulemper: Ingen ting å utsette på dette hotellet.

Fordeler: Heart of tourist zone. Amazing staff. Would stay again. Excellent English.

Ulemper: Nothing.

Fordeler: The staff were very helpful with any question

Ulemper: No umbrellas around the roof top pool. The pool was lovely however, I just get sunburnt easily.

Fordeler: Location

Ulemper: Discotheque

Fordeler: Location & internal decor

Ulemper: The Apricot is a beautifully decorated hotel. The lobby is outstanding with gorgeous artworks. Rooms are tastefully decorated. Location fantastic. Sadly the hotel falls well short of being true five ...

Fordeler: Decor was lovely quiet unique. Soft beds. Great pool

Ulemper: Poor coffee in rooms

Fordeler: fabulous location, good breakfast, nice pool and gym and helpfull staff

Ulemper: some of the staff struggled with English LIke most 5 star hotels, the prices for items inside the hotel are costly- unnecessarily so.

Fordeler: Good location. Friendly and helpful staff at reception and concierge. Bed and pillow were so comfortable

Ulemper: Wifi. Unsure why connection not very good and had to rely on portable wifi rented from home country

Fordeler: Lovely. Comfortable hotel, fantastic location, library provided good place to sit and read

Ulemper: Pool very nice. But no shade at all made it unappealing in the heat. View from room very unattractive

Fordeler: Fabulous location right on the lake and close to Old Quarter.

Fordeler: Nice cocktails at the bar with tasty tidbits

Ulemper: The room smells sour

Fordeler: There was nothing to dislike. Except , our room was on the inside to the atrium and had no view . The staff were absolutely first class. The furnishings especially the art work were just wonderful ...

Ulemper: The positioning of our room.

Fordeler: Perfect location, beautiful decor, very clean, staff is polite and helpful. Great view from the rooftop bar and the library. Comfy beds, great amenities, free wi-fi, and cable TV.

Ulemper: Pool is on the rooftop, so can't swim when the weather is cold.

Fordeler: Very nice room with wonderful view. Very nice staff.

Fordeler: I like everything, but it doesn't WoW me... I just felt home when I came to my room or around hotel... made me comfortable The staff very nice, even I didnt give them TIP, They gave my kids ...

Ulemper: Here was that I didn't like, in my room there were a room with bath tub and shower, 2 area, shower room was separated with a door, but they just put the soap and other skin care in shower room not...

Fordeler: I like everything: room, view, breakfast, staff...

Fordeler: Fantastic views over Hanoi (particularly from roof top restaurant/bar); high standard breakfast buffet; contemporary room design and equipment; late check-out option;excellent service and staff ...

Ulemper: Pool could be in a nicer location and is not up to the standards of a 5* Hotel, but not a big deal; everything else was just perfect!!

Fordeler: Excellent staff.

Ulemper: More vegetarian options on the breakfast buffet

Fordeler: The service was really good and front desk agent was so kind and gentle. And the view was perfect that we could see the city of hanoi.

Ulemper: Nothing

Fordeler: The best hotel in Hanoi. When i checked in they escorted me to club floor, and warmly welcomed me. They have some staffs who can speak korean and english very well. Services were fantastic. The ...

Ulemper: It was very nice overally, but foods in lounge were very few during breakfast and cocktail time. Compared they have a big shelves on the buffe line, it's only served few selection of foods.

Fordeler: Very helpful staff. I forgot my luggage in the taxi I took from the hotel when I was checking out, and the staff helped me track down the driver in just minutes. They also called me every few minutes ...

Fordeler: Kind staffs, spacious room

Ulemper: Little bit pricey

Fordeler: The staff welcome you fantastic fantastic room, super bed Mr. Dennis is extremly caring Manager

Ulemper: actually nothing much to say in the lounge the staff english level could be better, anyhow super friendly as I'm German the bread could be more corny :), but who eat bread when been in VN PHO is...

Fordeler: Breakfast buffet, the view and location of the property

Ulemper: King bed was 2 beds pushed together, definitive bump in the middle of the bed and the pavilion was quite noisy with people walking by and who were not considerate of anyone else

Fordeler: The lake view is beautiful. Friendly service. Staff remembered our in room breakfast the 2nd time we ordered!

Ulemper: The mattress sinks in so we didn't get the comfort as expected.

Fordeler: The rooms were large bed was very comfy balcony over the water was a bonus the staff were so friendly it was a great area with lots of places to eat

Fordeler: Our every need was met during our stay at the InterContinental Westlake Hanoi, and the high-quality service and hospitality could be felt throughout the weekend. I could not have imagined a better ...

Ulemper: My daughter cut her feet badly on the bottom of the baby pool.

Fordeler: everything was magical .. the view from the room was breathtaking

Fordeler: I had a room with panoramic water views. Clean and very comfortable rooms what you expect from Intercontinental. Beautiful hotel built on the lake.

Ulemper: I was surprised not to be met with a welcome drink for check in.The only bad thing about my stay was the mosquitoes everywhere. On the balcony, the sunset bar and even walking from our room to front ...

Fordeler: room, facilities, tiny caffe Latte for breakfast rather than a mug

Ulemper: check-in 3 PM or later.

Fordeler: The location is breathtaking

Ulemper: No free wireless access in the rooms

Fordeler: rom, utstyr, bitte lite caffe latte for frokost i stedet for et krus

Ulemper: Innsjekking kl. 15.00 eller senere.

Ulemper: The dinner in the restaurant was average, however the buffet breakfast was good!

Fordeler: My mum booked this as my last night in Vietnam and l loved it

Ulemper: Nothing, everything was great

Fordeler: There are apartment for family which need a relaxing place. It includes spa, swim, health facilities what you can use.

Ulemper: It's a little far away from Hoan Kiem Lake. and also There are no popular restaurants near hotel.

Fordeler: Pool

Ulemper: Room looked tired

Fordeler: The location, the pool, the room view.

Ulemper: Playground outdoors is a bit old.

Fordeler: Not too many people , like home

Ulemper: Typical home not like Hotel

Fordeler: spacious/clean

Ulemper: Not enough towels/amenities in room. A/C was not strong enough in main room.

Fordeler: Big room - very clean with wood floor (no carpet so no smelling in such a humid country) - very modern - good bed - quiet - good A/C (clean and working well - not noisy - not too cold) - Wifi ...

Ulemper: They don't take AE card which I didn't know (booking.com didn't mention it when I did my booking with it) so fortunately I took enough cash with me! Breakfast is simple - not too many ...

Fordeler: Property was good and good location

Fordeler: The apartment was clean with all basic comfort and very quiet at night. Good for a short stay.

Ulemper: Pay with Amex not possible with excuse of broken machine, which it not true. Some hotels just come up with this to save money as Amex charges a higher fee than i.e MasterCard. For a longer stay I ...

Fordeler: Meget fornøyd med oppholdet, behjelplig persjonal, flott område

Fordeler: Excellent five star facility. Wonderful staff, breakfast, and room.

Fordeler: Everything was fine.

Ulemper: But it's too expensive

Fordeler: The room was fantastic........lovely bathroom with very comfortable bed...........and a great selection of tv channels. Breakfast was superb and location was in a top location completed with fantastic...

Fordeler: Layout

Ulemper: Pick up foyer

Fordeler: Everything about the hotel

Fordeler: Everything.

Ulemper: Late checkout not flexible enough

Fordeler: not sure if it was the room i booked, but checked into a huge room with a hall area, great ambience light, practical and extremely comfortable stay. breakfast spread was great, lots of staff around to...

Ulemper: staff are friendly, helpful and fantastic in anticipating guests comfort. however there are some staff who may need some polishing (seems junior) just need more time to gain experience but not a huge ...

Fordeler: It is very central and convenient to get anywhere you want. Very clean and nice hotel. Many presidents and loyalties have visited this hotel in past. The photos are attached at the wall. The hotel ...

Ulemper: The swimming pool is very old and small, and in the bar they have PR girls to keep you company (NO PROSTITUES!!!!) but it can be annoying if you want to have a relax night

Fordeler: Fantastic breakfast, lovely suite and the staff was friendly. Awesome stay in Hanoi.

Ulemper: The pool was a bit disappointing, quite small and old.

Fordeler: Great buffet for breakfast and staff really nice. Close to the center and from a distant walk from the most touristic places The hotel itself is quite nice and comfy Facilities are good Spa is ...

Ulemper: We booked a room and due to the noise of the lift (the room was next to the lift), we required to change it. The hotel staff has been supportive to do that but we have been downgraded without much ...

Fordeler: Clean n comfortable

Fordeler: Staff service was impeccable from reception to concierge. Concierge helped to recover over payment to taxi.

Ulemper: Nothing!

Fordeler: Great staff and very comfortable room in good location

Ulemper: No good bar for a drink

Fordeler: The room is big and overall good for money.

Ulemper: Wifi signal is pretty bad

Fordeler: Food , room

Ulemper: Bathroom

Fordeler: The hotel location is very good and only a short distance from the main attractions of Hanoi in a safe and secure area. The security was good. The room was of a good standard and very clean. The ...

Ulemper: Although the hotel had a business centre, you had to request access as the staff were not always available.

Fordeler: quality and comfort of room equipment and facilities

Fordeler: The location of the hotel is good, the hotel is very peaceful away from some of the chaos of Hanoi. The night manager was very helpful in sorting out some documentation for us.

Fordeler: Great friendly service and location

Ulemper: No bar access

Fordeler: Movenpick has a consistency of quality for room facilities. Staffs are helpful and friendly as usual.

Ulemper: Was put into a room with 2 beds instead of one king size. Room's settings are still nice but obviously needs renovation.

Fordeler: The genuine heart warming welcome every time one entered or left the hotel, with smiling friendly staff who were extremely attentive at all times, would certainly make me recommend this lovely hotel. ...

Ulemper: Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.