The Concierge service were very very good. Very efficient and knows their stuffs.
The location is good so far.... Great lounge at 22-nd floor with wonderful view from the open deck. Very helpful concierge service. Not very central location, very high food and beverages prices for Vietnam
Warm efficient welcome,reception staff friendly and helpfull.All services that we used were faultless, arranging to stay on the return to Hanoi, 4 days later was prompt and carried out by a very helpfull staff. Concierge personnel always attentive.Breakfasts had a good veriety of choice.
Friendly and efficient staff. High quality of the rooms. Excellent Executive Floor. Convenient location.
the buffet...excellent the aroma
Relaxing luxury, next to very busy and noisy town/traffic. Nice staff.
Breakfast was excellent It's a bit far away from the center of the city and due to the traffic it's difficult to get to downtown
it was very comfortable!!!!! nothing!!!
Nice rooms, friendly staff End price about 25 percent higher than booking.com offered.
Rooms, comfort, serivce and location were all great.
location is fantastic TV in the room is out of date
Location was good and only a short walk to various sights of interest.
The hotel has a central location within walking distance of the shopping areas and major attractions. The pool area was nice and the breakfast buffet was the best we had during our trip to Vietnam. Our booking turned out not to include breakfast so when we checked in we had to upgrade to an executive room to get breakfast. It was nice though that the executive room included afternoon tea, snacks, free internet service etc.
Situated very central in walking distance to old town and to the lake. Very organised hotel with a beautiful garden with restaurant next to the opera. Good place to relax after sightseeing.
Room was great and the breakfast buffet was wonderful.
Food was really good in all restaurants. Facilities are old
The comfort, relaxed ambience and the friendly helpful staff. The food was good too, and lots of choice for breakfast Liked the mixture of Vietnamese and Western style food. No.
Large, comfortable room Indifferent staff
Bedroom en breakfest very good.
The service was mediocre for a 5-star hotel. Almost all 3/4 star hotel that I've been in Asia would beat it hands down... Overpriced for Vietnam.
Location. It's in the business centre and within walking distances to shops and sites. Service. Staff were more interested in their chitchatting and reading fashion magzines. It's not only myself have the bad experience, other people have said about the same.
I stayed in a Suite, just fantastic Maybe the room service menu card could be more elaborate
I loved the fitness centre and the spa centre. The breakfast was also good The bathroom was small and not very attractive
The hotel stuff are friendly but have some language problem. The rooms have to be fully renovatiaded.They are quite old and bath rooms are not good enough.
Very polite staff
Friendliest staff ever... They go way beyond their responsibilities to help... the room was next to the elevator and it is beeping constantly... it is not a complaint; i will know which room to book next time.
The staff at the front desk, concierge and at breakfast. It does not have a swimming pool. It would be wonderful if this place had a swimmin pool and a hot tub.
room service staff and cleaning staff , the do every thing to make confortable spicaly afternoon bed arrange is good with flower i expected welcome fruit basket as usually most hotel at hanoi , the breakfast is very very bad even the staff no good service speacialy when they start arrange the tabel even before breakfast time is over , and they talk together shouting ( high voice mean ) even I take dinner once but open buffet is very very poor
Shop. Visit crafts villages. Filled about 6Gig of memory cards with pictures Although friendly, the staff was somewhat unstrained.
Great staff, clean rooms, very nice
Luxurious feel Room felt a little humid/damp.
Room was very clean. My room does not have a bathtub. Breakfast was a little bit poor.
Arrived late and was very tired. Was given a room they knew had non-functioning air conditioner.Vietnam in summer is not place to be without AC. They pretended they didn't know, but the room had evidence of being rejected by other guests. Finally got different room next day. Inexcusable behavior on part of hotel.
Excellent hotel with friendly and helpful staff. delicious food and ideal location in old quarter.
brilliant location, superb quality, elegant room and staff!
The proximity to the old quarter and the beautiful lake
Very good hotel indeed, everything is perfect. Location is excellent, the executive room was spacious, clean and tastefully decorated. Staff are very helpful and polite. Breakfast is also excellent. nothing that i can mention
The hotel is new ,clean, facing water and excellent for relaxation When it is raining we have to walk to the main building which is not convenience and will get wet
room, facilities, tiny caffe Latte for breakfast rather than a mug check-in 3 PM or later.
Perferct service in all aspects; beautiful location in pavillions in the Westlake The concierge mixed up my check-in luggage with a group of other guests and left in a bus, but the concierge manager solved this problem in the most adequate way and my suitcase was delivered to the airport by her personally and I was still in time for checkin-in. Good solution, however they should avoid such situations
Very nice hotel good quality price ratio
Absolutely excellent service! The staff were always friendly and ready to help with any request for assistance. Internet access should not be an extra cost item at a hotel of this nature, especially when the rate for 24 hours of Internet access is more than what I pay at home for a whole month's Internet access!
The room is beautiful and the hotel is very unique in the city and very nice. The staff are hungry for tips..but worth it to stay in The location is not in the center of the city
Place is very peaceful and quite. I cannot comment about location as I did not have a chance to walk around. But seems to me that is a little far from downtown, 15 minutes by taxi.
This is an amazing hotel just close enough to the centre to enjoy the hustle and bustle and just far enough to feel like you are in the middle of nowhere. It is a tranquil setting (with the hotel built on the lake) and the rooms are stunning. The sunset bar is a must for chilling out after a hard day sight-seeing!
superb, timely service, what you expect and this is what differentiates the 5* hotel from the 3* hotel.
The hotel is located next to a beautiful lake and the sceneries are great with excellent service and very efficient and polite employees Had dinner at the Milan Saigon Restaurant and the food was not good considering that we paid US$ 120 for 2 persons which is really expensive and the quality is really not up to a hotel of that status but the prices are exhorbitant.
Good lake front location. Quiet. The view from the lakefront bar is just wonderfull. Good services as you would expect from any InterContinental. Good restaurants within walking distance. Nothing.
The hotel was superb and very comfortable. The bedding is just great. Feel very comfy inside the room. Great value for price and personnel is very receptive and handy.
Just happy with the facility the hotel provide. Not too crowded.
The bed was really comfy and the pool was lovely The shower was terrible, the toilet looked dirty. Overall the hotel reception area looked 4 star but the room was more 3 star. Very disappointed as it was overpriced for Asia
welcome approach The cleanliness at the jacuzzi and sauna was very bad
I like the fittness center The service in the restaurant during breakfast time was poor
Friendly and efficient staff,all was well organised with attentive personnel.Position of hotel was to our liking for access to shops and places of interest. Would have liked bath robes in the room.
The hotel was really good and the rooms are also very good .It has all the facilities of a good star hotel ,It was impressive .Anand Jain The gym was not that great ,It lacked quality equipments and it really needs a makeover ,otherwise other facilities like sauna and Jacussi are very good .
Only the bell and concierge staff are helpful everything except the bell and concierge staff
Efficiency and kindness of the staff. Breakfast with a wide choice of international, japanese, chinese and vietnamese foods. Taxi service with a possibility of more lengthy rents (some hours - trip to the Ba Vi national park) with acceptable prices. The pool was dirty at our arrival but it improved considerably during our stay.
good The travel agency is lier. the vietnamese man request more commisson for himself and refused to pay back ticket fee when I cancel the flight. disgusting expierence.
very helpfull staff
Very friendly and helpful staff!!! Price-quality is also very good. Consider it to be one of the few hotel that meet up with all expectations. It was great and the staff made it perfect none
I like the location and staff so friendly Nothing
The staff is excellent. The hotel's room is very good. I would give more than 3 stars for it. I was in other hotels that have 3 stars and I think that this one is the best one and should get 4 stars compared to them.
The position in the middle of everything The electrics on the lamps were a bit dodgy, as was the "balcony" overlooking the swimming pool, unneccesary - I wouldn't let the kids on it
great basic hotel, clean, friendly, good location
The friendliness of the staff, the room (Suite style) was amazingly large for the rate we paid. The free use of laptop in the room was a bonus as we had no cell phone use in Vietnam. The breakfast was superb for both local and western dishes. Its location is in a great part of Hanoi once you get used to the outside noise, and all areas are within walking distance of the hotel. Only i would not book a suite as these are located at the front of the hotel overlooking the street, and the traffic noise takes awhile to get used to, as does the indoor pool but again very handy to have with Hanois hot and humid climate.
Kindness of people; clean, large and quiet room; central position in Old Quarter
great in middle of old quarter refreshing pool, but unless you need a pool not worth the extra cost
Friendly and helpful staff. Size of room - very comfortable. Position of hotel - in heart of old town. Very firm beds took time to get used to.
Located on a quiet street, this brand new hotel is less than 8 mins walk from lake, "old" and "French quarters, with Opera round the corner. The rooms have balcony for having your G&T, and there is a nice outdoor service area by the street. Choose this hotel if you don't need a swimming pool (there is so much to see in Hanoi you probably will not find time to use it anyway). I probably would pick this hotel again - cost is 1/2 of nearby Hilton. Travellers from the US would likely find the rooms too small but not an issue for Europeans. absolutely not
Conifer is very centrally located - literally around the corner from the Hanoi Opera house. My room, although street facing, was reasonably quiet. It was modern and comfortable, a good enough copy of a 5-star hotel room. Service was pleasant and helpful. Overall the hotel is well worth the money.