Hoteller i Hanoi

Fordeler: The staff were very friendly and helpful. They gave us great recommendations and advice throughout the whole stay accompanied by a smile each time.

Ulemper: Breakfast was limited but still delicious

Fordeler: Very friendly staff and great location. Staff decorated our room and gave us a cake for our 35th wedding anniversary. It was a wonderful surprise. Great foot massage.

Ulemper: No

Fordeler: The staff were so amazing and helpful, they could not do enough including helping us with luggage storage, a place to return to before flying out of Hanoi, taking us to the train station , I would highly recommend them

Ulemper: Nothing

Fordeler: Everything is perfect

Ulemper: The breakfast shall be improved

Fordeler: We liked the location and the staff were all so friendly and helpful. Old world elegance, the staff really looked after us.

Fordeler: Staff was so helpful! They arranged transportation and even packed us breakfast to catch our 6am flight. They also arranged a cyclon (Vietnamese tuk tuk) to take us on a last minute ride around the city

Fordeler: Meget god frokost. Usedvanlig hyggelige ansatte ved hotellet. Hotellet levde opp til navnet sitt. Marvellous.

Fordeler: Fantastisk hyggelig personale.

Fordeler: The staff readyness and willingness to cater for the customers needs. A service oriented Hotel.

Fordeler: Great staff!

Fordeler: the staffs are very kind, especially tom and I absolutely Enjoyed to stay at marvelous hotel and would like to visit again. Tom staff thank you.^^

Ulemper: The fidge was weak so felt a bit sad.

Fordeler: In centre of Hanoi. Hotel staff is very helpful and always have a smile on their face. Room was clean and have a good breakfast. Great value for money and location.

Fordeler: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Ulemper: Nothing!

Fordeler: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.

Ulemper: Nothing

Fordeler: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.

Fordeler: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.

Ulemper: The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.

Fordeler: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.

Ulemper: Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.

Fordeler: Brilliant welcome and excellent base for our stay in Hanoi. Would recommend every time

Fordeler: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Fordeler: Room, location, staff, price

Ulemper: Nothing

Fordeler: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Ulemper: Nothing, and I'm picky!

Fordeler: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.

Fordeler: We travel extensively and, without doubt, this was the best customer service we have encountered. From arrivals to departure the staff were enthusiastic, warm and genuine. We arrived to welcoming, smiling staff, cold towels, cool drinks and refreshments. On our day of departure the children all received beautiful gifts and our lead point of contact in the hotel (wonderful girl - give her a pay rise!) gave us free vouchers for a massage at their sister hotel in Hoi An. The breakfast was in a beautiful setting, great service and some fantastic food options (I thoroughly recommend the Eggs Benedict). Nothing is too much trouble. If anything is even slightly below par the team will be straight on it. The sky-top bar yields fabulous views and we enjoyed drinks there with some fabulous classical entertainment. Rooms are very elegant, with some nice decorative features. Good, strong showers. Refreshed fruit every day. Our balconies were narrow but nice to sit out if we wanted. Location is perfect - old quarter and straight into the culture and vibrancy of Hanoi. We would definitely return. Thank-you so much for having us x

Fordeler: The staff were amazing, always smiling and wanting to help, especially Jasmine both before and during our stay. Rooms were quiet and clean. Beds super comfy with both sheets and duvets!

Ulemper: Sometimes breakfast ran out of items if you came down a bit later.

Fordeler: This hotel is in the old quarters in Hanoi Wich is we’re you want to stay. All the main attractions in Hanoi are within walking distance. The staff is very helpful and will go out of there way to make sure you will have a good stay and visit in Hanoi.

Fordeler: Super Lage, gute Betten, netter Service!

Fordeler: Very worthy staying this hotel

Fordeler: A modest, clean, centrally located hotel with 5-star customer service. From the welcome refreshment drinks and fruit, the very very helpful and kind front desk, to the yummy morning breakfast buffet, you really don’t need to look any further. It’s in an alley right off a busy street. Extra bonus, there’s a morning/afternoon market down the alley, a temple right across the hotel, fresh beer every evening also just down the alley, and the best Bun Cha right around the corner. Special shout out to Jasmine. She answered all my emails promptly and professionally before we arrived and took such good care of us while there. Thank you!!

Fordeler: Everything

Ulemper: Nothing!

Fordeler: The staff is AMAZING

Fordeler: We've stayed in this super cute hotel for 4 nights. It is in a strategic position in the center of the old quarter, just 5 min walk from the Hoan Kiem Lake, but in a quite side lane. The rooms were a bit small, but super clean and had everything you might need! The absolute best part of this hotel is his staff. You will find super prepared, nice and helpful young receptionists, always ready to help you. They provided a 5 star service. While we were doing our tours in Sapa and Halong Bay, they kept our luggages without extra charges. Before departing for Sapa they also provided us a private bathroom to let us take a fast shower. Whenever we went back to this hotel we felt like coming back home. So thank you La Storia Ruby Hotel for making our stay in Vietnam even better. A huge hug to Tom and Tracy, our favorites. Chiara

Ulemper: Nothing!

Fordeler: The location was excellent for exploring the Old quarter and the Lake.

Ulemper: There wasn’t anything we didn’t like. Every single one of the staff made us feel like part of the family as soon as we walked through the door and nothing was ever too much. Thank you

Fordeler: Great location, quiet but central Incredibly helpful staff Fantastic value for money Really nice rooms

Ulemper: Nothing

Fordeler: The staff were so friendly, polite, honest and attentive. They helped us constantly and throughout although we had come to vietnam with everything already booked, they helped us plenty with great local advice and suggestions. The breakfast was incredible and ample. Both days we had so much breakfast we didn’t even have to stop for lunch. We arrived after some hard trekking in Sapa, where it had rained non stop. All our clothes were dirty, wet and muddy. They managed to have it clean by the evening. Tommy, Jasmine and Tracy were absolutely wonderful and proved to be absolutely trust worthy. We were considering hiring a private tour to go see a far off mountain with amazing views and they alerted us that it was not worth it because that mountain had been closed down by local authorities because of a recent fire. Throughout my stay in Vietnam I had their contact card in my wallet, because I knew that they would be able to help out if anything happened to us. They even provided us with their personal whatsapp numbers should we need absolutely anything at any time. Amazing

Ulemper: That we didn’t stay longer. They even helped us after our check out providing a “public” bathroom where we could have a shower and get ready for the next part of our travels. They were absolutely amazing, hope to see them sometime in the future

Fordeler: Locaton was great. Nice service.

Ulemper: Nothing

Fordeler: Location, service, cleanliness, interior design, ambience, and especially service! Had an excellent stay!

Ulemper: Nothing

Fordeler: Great location, beautifully decorated and thoughtfully laid out. Even in the old quarter our room was quiet and relaxing. Staff were amazing!!!

Ulemper: Nothing

Fordeler: Nice genuine staff!! No hassle. Very accommodating !

Ulemper: Communal areas. Would be nice to interact with other guests.

Fordeler: Great location, great breakfast and great staffs.

Ulemper: The room was very cold, same as the shower, no hot water.

Fordeler: The staff were very welcoming and super efficient . Lovely boutique property . Comfortable beds ,clean and great value for money .

Fordeler: The location was really good if you want to be in the old quarter not far from many traditional shopping streets and street food The service in the hotel was a 5 star one specially at the breakfast buffet the manager was amazing and the staff were super quick and helpful The room is def good value not to mention again the refund and the gratuities we got :)

Ulemper: The only thing that was not working fine was the water pressure in the shower. It was a bit low maybe because we were on the top floor. However the hotel made such a huge gesture that they completely made it us for us, they actually paid for our ride to the airport, didn't charge us for the mini bar consumption and wait for it : they gave us back 60 us$ for the inconvenience ... we left the hotel with a huge smile on our faces

Fordeler: Food

Fordeler: We were so pleased that we chose to stay at the La Siesta Hotel Trendy! It was right in the heart of the old town so we could walk everywhere easily but set back on a quieter road for a more peaceful nights sleep! We were so happy with the help that Mr Trung gave us in organising a last minute boat trip to Halong bay and tickets to the Water Puppet show. He really went above and beyond for our family! We also loved the Red Bean restaurant in this hotel and the kids loved it so much we ate in the Red Bean restaurant in the sister hotel the following night! If we come to Hanoi again, we will be staying here!

Fordeler: Good location, great beds, good breakfast. Excellent attention.

Fordeler: Location perfect and safe. A few steps to train street and old quarter. Staff friendly and helpful with everything we need and ask for. Good breakfast. Room upgrade.

Fordeler: Staff are great and super helpful. The hotel is in a great location and the breakfast was superb

Fordeler: Ble velg godt mottat når vi kom, ble servert frukt og en drink, rommet var stort og flott, sengen veldig god, frokosten smakte fortreffelig. hadde sen avreise fra Hanoi fikk ha rommet til vi skulle reise uten ekstra kostnad. Om vi skal tilbake til Hanoi skal vi bo her igjen.

Ulemper: Har ikke noe å utsette på noe.

Ulemper: Veldig hyggelige ansatte. Veldig rent hotell

Fordeler: Fantastic service, friendly staff and everything was handled in a perfect manner. From our arrival, through sightseeing to our departure, the staff went that extra mile to make everything perfect and easy! 100% recommended!

Fordeler: The breakfast was excellent. Staff were all competent in English and superb in their service quality! Location was close to many necessities like food and shops!

Ulemper: I would like to have the list of TV channels to be able to scroll through the channels more easily.

Fordeler: Great hospitality. The staffs remember our names.

Fordeler: great staff

Ulemper: weather!

Fordeler: Staff are friendly and helpful. Taking care all the problems u face....

Ulemper: Nil

Fordeler: Very nice place, central in old quarters and super friendly staff. Plus on top, a nice rooftop terrace.

Ulemper: Nothing

Fordeler: It's a lovely hotel in the center of the city, the staff is super available and willing to do anything to give you a perfect stay. The restaurant and the sky bar are also nice.

Fordeler: breakfast and dinner rooms are clean

Ulemper: time to update the dinner menu

Fordeler: We can highly recommend this place - very helpful and kind staff, very welcoming atmosphere, nice and clean room, great view from the rooftop bar. Even after check out, when coming back to Hanoi 2 days later we were warmly welcomed and could store our luggage for a few hours before getting on with our journey. The hotel is perfectly located, any time again!

Fordeler: Perfect location for visiting old town

Ulemper: Nothing

Fordeler: The hotel is very charming, comfortable and with a very nice ambiance. Staff are able to speak many languages and always able to guide us through the gigantic place. Location as well is perfect. Between the Opera and the lake hence almost everything was in walking distance. Breakfast was also great with plenty of option of very fresh. Massage from the Spa was one of the best I got in Vietnam (~5-6) with finally a foot bath that many don't offer.

Ulemper: The coffee at breakfast was somehow either too light or too strong. The hotel is so huge that we got lost hence, signage would have been welcome. If we want to nitpick about (a little), swimming pool is a bit small and there is a smell of old furniture...

Fordeler: The character and ambiance of the hotel are excellent . The old colonial style with some great photos really adds to the atmosphere of the hotel . This is backed up by great service by staff who seem to do everything with already smile . The Spice restaurant and Angelinas bar were both excellent

Ulemper: The only improvement would be the pool area which was very cramped .

Ulemper: The history and the way it has been preserved.

Fordeler: The atmosphere of the hotel

Ulemper: Nothing, the hotel is outstanding

Ulemper: The hotel is advertised as being the oldest and fanciest hotel in Hanoi. We splurged and booked a room for one night with a small child. When we arrived, we were told that we would not have a room in the original hotel but would be given a room in the new addition. We needed to pay an extra 60 dollars to stay in the original section. They should make this policy clear to potential guests. We also requested a rollaway bed and they stuck it in the very tight living room, which was about 5 ft wide. The staff at the pool restaurant got our orders wrong--forgot my sons drink, and brought my husband the wrong beer

Fordeler: Very good hotel but the staff need to be more polite.

Fordeler: Good room service

Fordeler: Fabulous hotel, I would say the best I have ever stayed in. And though it's expensive for Hanoi, you would pay an awful lot more for a hotel of this quality in another country

Fordeler: beautiful heritage hotel , immaculately run by superb staff. Great bar with fantastic cocktails

Fordeler: Breakfast was excellent, very comfortable child bed (although they tried to charge us for it, despite it being on the booking, which was annoying). Very nice room and exceptionally clean.

Ulemper: My daughter was given a scalding hot Hot Chocolate that she proceeded to drop on her leg and burn it. The Vietnamese staff were excellent and very very helpful, I thought the general manager was rather more worried about getting the area cleaned up.

Fordeler: The hotel and it’s staff were amazing. They made my stay in Vietnam very easy and enjoyable! I really enjoyed the hotel tour as well. The tour guide was very knowledgeable and very nice.

Fordeler: Charming throughout. Great pool area.

Fordeler: Amazing hotel,staff,breakfast,location,restaurant,service

Ulemper: Nothing

Fordeler: Brilliant location, great staff with a personal touch, amazing hospitality. One of the best experiences I’ve had in years. Highly rate the property and the experience.

Fordeler: The staff were amazing. We stayed in a lot of 5 star properties and the Staff at O’gallery Were 5 star. The rooms were very large and comfortable. Food at the restaurant was great. My wife and I had massages in the spa and that was awesome. Also the location was perfect. Close to everything. Wish we didn’t have to leave.

Ulemper: Nothing. Everything was excellent

Fordeler: Veldig koselig restaurant og fin beliggenhet. Det rommet vi fikk var helt stille- til tross for at vi ligger midt i en hektisk del av byen.

Fordeler: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Ulemper: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Fordeler: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Ulemper: More lighting in the bathroom.

Fordeler: The hotel was very clean beds are very comfortable and very well situated. The staff was very friendly and helpful.

Fordeler: The hotel is located in the old quarter of Hanoi, the rooms in general do not have any windows, but the rooms are nice, but a little dark, the breakfast is good and the staff are wonderful and helpful

Ulemper: the rooms are very dark and there are no facilities like a swimming or a gym

Fordeler: The staff were extremely friendly and helpful especially Anna who went out of her way to make sure our stay was perfect. The location is very good

Fordeler: The services offered by this hotel is excellent from airport pickup, check in/out and dining.

Ulemper: N.A

Fordeler: If in Hanoi, just stay here. The location is superb. The hotel is set back from the street so the rooms are very soothing and quiet. The manager went out of her way to make us feel welcome. There were rose petals on the bed when we arrived. A fruit basket, robes, slippers, water. Our room was upgraded and very large. DO NOT miss the breakfast. Upon checkout she gave us a goody bag of Vietnamese coffee and filter. I’m so sorry we didn’t stay longer!

Ulemper: Nothing, i will definitely stay here again when back in Hanoi, no brainer! Right smack in Old Quarter .

Fordeler: I love the welcome drink when we arrived at the hotel it was a lovely touch and the staff were amazing so accommodating

Ulemper: Nothing it was great

Fordeler: Amazing service and hotel.

Fordeler: Yes

Ulemper: As I am staying at intercon landmark often for business trip and will be good that intercontinental landmark 72 offer me a fix rate. At corporate price Else will some time need to stay at novotel.

Fordeler: Great staff and great location in a great area.

Ulemper: Nothing

Fordeler: Modern and compact interior and exterior design

Ulemper: Not much

Fordeler: Excellent breakfast

Ulemper: The at hotel door entrance, the security staff shouted at my grab biker with angry voice, while I was sitting behind him.

Fordeler: More than comfortable. Excellent service. The reception area is on 62/F, so spacious and the ambience is so relaxing. The rooms are above this floor with the view of Hanoi city landscape. The gym and swimming pool are nice as well. Highly recommended. Safety around the hotel building is good. The area is full of Korean and so you will find a Korea supermarket and chain coffee chops nearby. Really similar to staying in Seoul.

Ulemper: The location is a bit far from Old Quarter which is the major tourist area. (We go there almost everyday). But it’s okay as we can take a 30 mins ride of Grab. Still convenient.

Fordeler: Great friendly service. Staff very professional and responsive. Great views all around the building. Room is very nice big and luxurious with great facilities

Ulemper: Instead of using plastic water bottles, they can consider more eco friendly way of providing water like in glass bottles etc

Fordeler: The room was amazing and the staff super efficient

Ulemper: Was a long way out from the city and nothing nearby

Fordeler: Clean, modern, high floor, great service

Ulemper: Nothing much

Fordeler: sports & swimming pool center facility were very excellent !!

Ulemper: there Is no points to make k=me disappoint.

Fordeler: Lovely room with extra-comfortable bed and no city noise at all - yet right in the centre of the old town. Very helpful staff who looked after us well. Would definitely use again.

Fordeler: Everything

Ulemper: Nothing

Fordeler: Extremely helpful and kind stuff. Excellent location. We absolutely loved it !

Fordeler: Fantastic, friendly service!

Fordeler: The room was clean and had everything we needed including complimentary fruit and snacks which was a lovely touch. Breakfast was good with a nice balance of foods. Service of all staff we encountered was excellent and they could not have been more accommodating and helpful!!

Ulemper: There was nothing really to complain about - the room was probably on the small side.

Fordeler: The staff were excellent- great culture of customer service. The breakfast was excellent without going over the top.

Fordeler: Great location, friendly staff

Fordeler: Excellent friendly staff with great energy - good location in old quarter - very good bathrooms - comfy rooms

Ulemper: Could do with a sitting area for guests different from the reception area - no window in breakfast room

Fordeler: Staff very friendly and attentive at all hours. Room was a good size, and decent shower. Free snacks and drinks were a definite bonus. Great location with lots of good restaurants nearby. Nice building.

Ulemper: I've been spoilt by having amazing breakfasts at other hotels in Vietnam. There was nothing particularly bad about breakfast here, but it also lacked local Vietnamese options/flair. Vietnam is associated with amazing food, but breakfast here was just OK. Air conditioner condensate pipe got blocked and started spraying water into the room late at night. Had to call front desk to have it resolved. Usually caused by maintenance issues with them not being cleaned regularly enough. On the plus side this was resolved quickly by front desk staff with a screw driver and magic straw. I guess this happens pretty regularly. Minibar lacking price list, or indication that the items had to be paid for. We didn't consume any of them, so not a real issue. Likely just our room and price list got misplaced.

Fordeler: The staff at this hotel are absolutely fantastic. They attend to every detail no matter how minute to ensure that everything is taken care of. The trips to Sa Pa and Lan Ha Bay were beyond expectations and we received excellent deals and upgrades at every stage of our trip. Thomas and Leah are without a doubt the best hotel operators I've come across in a long time and I used to be a concierge at a 5 star hotel in Melbourne.

Ulemper: Nothing, the place is perfect and the staff go above and beyond

Fordeler: Fantastic stay. English speaking and fun people. Very helpful!

Fordeler: Everything was nice

Ulemper: Nothing

Fordeler: Great staff!

Fordeler: Service from staff was next level perfect and the location couldn't have been better. The room itself was the largest one in the hotel and well worth the little extra to secure it. A private balcony where I was served dinner by candlelight and a lazy late breakfast. Just perfect in every regard.

Fordeler: The location is great and the hotel itself was very nice. Really set the wrong tone with the ridiculous airport transfer they offered us, but everything else was good.

Ulemper: They offered an airport transfer for 48 usd and said if we choose not to book that they can't help us.The regular price is 16-20 usd in every other hotel (we've stayed in a few throughout the trip), so 3 times that price was a bit much. Once we arrived at the hotel with a transfer we booked ourselves both the reception lady and one other guy from the staff gave us extensive talks on how they can book a taxi for us for a cheaper price (13 usd!?!) and we should definitely book through them for the drop off. Funny how booking a cheaper car became an available option all of a sudden... Would highly recommend double checking prices before booking any services through them.

Fordeler: The staff were very friendly and welcoming. They learnt our names and were always interested in what we had planned and how they could help. Our flight from the UK landed very early in the morning - the reception and housekeeping team ended up prioritising our room so we were able to check in more than 4 hours early - we were so grateful for that! The location of the hotel is right next to a beautiful lake - at the weekend we were there they closed off the roads and there was a fun carnival atmosphere.

Ulemper: The hotels rooftop bar seemed to be closed for refurbishment so will be great when that re-opens.

Fordeler: We have stayed 3 times in a period of 2.5 weeks. Each time the same warm welcome and very responsive and service oriented staff, also with respect to support to our travel arrangement beyond our hotel stay.

Fordeler: Veldig behjelpelig personale

Fordeler: location, staff friendliness, nice room

Ulemper: it met our expectations for the price we paid and what we wanted for the day

Fordeler: Clean rooms and great service of the guy named Trung

Ulemper: No window With a view

Fordeler: The customer service was the most amazing service I have ever experienced. Staff always had a smile on their face and always happy to go that extra mile.

Ulemper: Everything was amazing

Fordeler: Super friendly staff and amazing location directly across the street from the lake in the old quarter. My wife loved the bedsheet.. the bathroom was really nice, huge tub with high end fixtures (Kohler)...great balcony on our room also. Very clean and highly recommended!

Fordeler: Great location! You can walk from the hotel to most of the main attractions. Staff were very friendly and helpful in recommending places to eat at or to see!

Fordeler: Staff truly went above and beyond and wanted us to have the best stay. We arrived in Hanoi really early and they organised an early check in so we could freshen up before exploring the city. Location of the hotel was perfect, in the heart of the old quarter close to the Lake but room still quiet.

Ulemper: Bathroom easy to flood - but that was our own fault, oops!

Fordeler: The location is perfect and the staff were extremely nice and very helpful. We also had a massage treatment at the spa which was very relaxing!

Fordeler: Room, location and staff

Ulemper: Insufficient hot water in the mornings

Fordeler: Very nice clean hotel (room). On top of the building they have a bar with a great view over the city centre. Location is close by the Hoan Kiem lake and Old Quarter. Friendly and helpful staff! They also helped us book a good bus to Cat Ba island. We recommend this hotel :)

Fordeler: Loved this hotel, which was made even more exceptional by the amazing staff. Ms Lan and the rest of the team went over and beyond for us. Thank you

Fordeler: The hotel as very welcoming and the staff were excellent and always in attendance.

Ulemper: There was nothing we did not like.

Fordeler: Staff couldn’t be more helpful, hotel was well run and great location. Breakfast was just right mix of eastern and western food and rooms were of decent size and cleanliness. Would stay here again if in Hanoi.

Fordeler: The staff was very nice. We got a small sweet in our room before we slept. That was very kind. Also they gave us a small goodbye present. We didn’t expect that. The room was comfortable and tidy. The bed was also comfortable.

Ulemper: The air condition was not working probably.

Fordeler: I would say the rooftop bar is quite special and allows you to enjoy the view of the old quarter from a distance.

Ulemper: The bathroom is quite dark.

Fordeler: Everything

Ulemper: Nothing

Fordeler: We were upgraded to executive rooms in order for 2 rooms to be on the same floor. The room is huge, clean and smart! Highly recommended

Fordeler: Reasonable price with excellent services

Ulemper: The bed was not comfortable, mattress was a bit hard while the pillows were too soft. Couldn’t sleep well during my 5-night stay.

Fordeler: I felt that staffs working in your hotel were well trained with strong support always, especially in restaurant.

Fordeler: Top notch accommodations and service. Good selection of restaurants

Ulemper: Location is far from City center

Fordeler: This hotel is new and amazing in many ways. The pool is fantastic, warm with amazing views over the city, the restaurants are excellent, the buffet is spectacular. I’ve had such a great stay, that I did not want to leave the hotel. It has it all. It’s a bit off center but it’s worth it!!

Fordeler: Buffet Dinner at Ground Floor Restaurant was fantastic!!

Ulemper: WiFi in the room excellent with the Lap-top but with the i pone is you are not using for few seconds or minus it disconnect and you have to connect again

Fordeler: Staff are unbelievable and so accommodating Stunning hotel Mariott's contribution to the charities and Christmas decor was spectacular One of the best hotel experiences I have had. Attended a conference and extended my leisure stay. Thank you!!

Fordeler: Staff. Cleaness.

Ulemper: Laundry was bit pricy. Location is bit off from main street

Fordeler: High class service & facility at a reasonable price.

Ulemper: I can't find anything.

Fordeler: The staff were delightful and went out of their way to help us, especially the staff in the restaurant and maintenance staff. It was our wedding anniversary and they went all out in our room with the rose petals and cake.

Ulemper: When I booked I didn’t realise that I’d booked for one person (I did mention that it was our wedding anniversary so unsure whether they thought I’d be celebrating alone

Fordeler: It’s very convenient with Lotte department store and Lotte mart. The breakfast is delicious. The rooftop bar at 65F, i can not forget the night view, the wind and the music~ it’s just fantastic memory!! The room cleaning and care, it is excellent and even impressive. I’ve really enjoyed the stay here in Lotte Hotel.

Fordeler: Very professional staff and the duty manager who was very supportive and cooperative. The room has a great view, and I really recommend this hotel and especially the suite class as it gives a clear view to the city and the river. Again, the duty manager is professional and a well respected man.

Fordeler: The umbrella service to customer in raining day. The view.

Ulemper: The jeju bottle water is not on charging list but still charged.

Fordeler: The staff is very professional and kind. The operator Cindy Tran helps me on my almost lost phone but finally I found it. Thanks for her help and the kindness of the team. Thanks to Lotte Hotel management team.

Ulemper: Nothing

Fordeler: Ok. I'm used to staying in 5 star hotels such as Four Seasons, Bulgari, Shangri-La, but this was my first time staying in a Lotte and I loved every moment of our stay. Staff, facilities, food the overall ambience. We will most definitely stay in one of their hotels again.

Fordeler: My daughter and I had a wonderful, relaxing stay at the Lotte Hotel which completely exceeded our expectations. The quality of service and attention to detail was nothing like we have ever experienced. We stayed for a few days in a club room, where the attendants were so kind!! Hotel staff remembered our names and room number, and when my daughter did not show up to the club reception one night because she was sick, staff noticed and gave me a box of of food and made her some tea to-go! We were really grateful to have been upgraded on our last night to an enormous executive suite-- this was by far the nicest, roomiest, fanciest place we have ever stayed! We are so grateful to the managers and staff who made this possible. The most gorgeous, unbeatable view and the comfiest accommodations. Thank you Lotte for an unforgettable stay.

Ulemper: Lotte elevated standard of what hotels should be like, and I will never be satisfied completely with services of other hotels! To that extent, Lotte’s service was superb! In other words, there was nothing that I didn’t like at Lotte Hotel!

Fordeler: Very convenient spot for shopping in the night market. Very friendly staffs and services. perfect choice for tourist.

Fordeler: Personalized Service which go beyond 5 Star Service seeking the communications for Customers satisfaction.

Fordeler: Sentralt, rent fint rom og hyggelig betjening

Ulemper: Mangler gym, ellers helt supert

Fordeler: Location was good even though we kept getting lost.

Ulemper: No iron in room.

Fordeler: Staff very friendly especially Sarah Pham Excellent location Breakfast very good Recommended good restaurant with discount Had interconnecting room ideal for family

Fordeler: One of the best hotels in Ha Noi

Ulemper: Nothing

Fordeler: Friendly staff , always willing to help

Fordeler: Location

Ulemper: Nothing

Fordeler: I was not able to take breakfast, because of early checkout

Ulemper: The smell of the hotel should be aromatic since their name is suites and Spa

Fordeler: Lå veldig sentralt og midt i støyete Old Town. Men helt stille på rommet. Vi hadde ikke vindu på rommet, men det ble opplyst før vi dro i bekreftelsen. Utrolig hjelpsomme i resepsjonen og ordnet turer og henting helt upåklagelig. Bor gjerne der igjen:)) god frokost

Fordeler: Charming hotel in a charming city! All perfect from booking to check out. One of the customer care service ever exerienced!

Fordeler: Excellent service. Perfect location. Rooms and facilities in perfect condition.

Fordeler: everything good

Fordeler: Breakfast was very nice. Excellent French pastries. THANK YOU for having soy milk!!!!

Ulemper: Cleaning ladies being loud and waking me up very early in the morning.

Fordeler: Fantastic hotel, very good situated with very comfortable rooms. Highlight especially the friendliness of the staff willing to help you at all times.

Ulemper: Nothing

Fordeler: Excellent customer service! Great presentation, clean comfortable rooms. Centrally located with walking distance to the lake. Special mention to Mr long ,Kyle and the trainee lady on reception for assisting all our needs. Thanks

Ulemper: None

Fordeler: The staff are amazing. Friendly, attentive, professional. Room was spotlessly clean. Fantastic breakfast with lots of choice. This hotel could teach many 5 star hotels about service!

Ulemper: Nothing

Fordeler: Staff were amazing!! Got upgraded to a nicer room free of charge because it was available. The room was beautiful, got a great night's sleep, breakfast was super, best selection we've had so far in Vietnam. Can't compliment the staff highly enough...Kylie, Liam, Mia....wonderful people!

Fordeler: Personalet var veldig høflig og behjelpelig

Fordeler: We were very happy with this hotel. Great family room and breakfast and excellent location for the lake and the night market etc. Definitely take advantage of the excellent in-hotel spa and massage, an absolute bargain at 30% off in the morning.

Fordeler: They went out of their way to help. Amazing staff and excellent value Perfect location

Ulemper: Nothing

Fordeler: The property is near the lake, and shoppings. The staff are very nice, polite and helpful. Breakfast is in the top floor and it is very nice!

Ulemper: None.

Fordeler: Everything is good, especially breakfast, pho is so yummy!

Fordeler: Clean, spacious, great location close to Old Quarter, fantastic staff! The staff deserve extra credit, they were always friendly and attentive. Very good english, always helpful! Great with our kids! We would stay here again.

Ulemper: Nothing

Fordeler: Its not bad for the price, good BF

Ulemper: Tooo much sticky Im gust, no need to ask all the time many things.

Fordeler: The front desk staff were amazing - very helpful and so welcoming!

Ulemper: Nothing!

Fordeler: The location was perfect and the staff was super friendly and helpful!

Fordeler: - The front desk staffs are really friendly and fluent in English. They assisted us in booking the tours to Halong Bay and Sapa. - Simple and nice room. - Nice location in Hanoi Old Quarter, convenient to access in the town.

Fordeler: Staffs were helpful, and the room and bathroom is very clean.

Ulemper: We were a little disappointed as our expectations of the room did not meet from what we've seen from the photos. However, the room is pretty comfortable.

Fordeler: Lovely staff. All new in the room

Ulemper: A bit small but i like it.

Fordeler: Very helpful, friendly enthusiastic staff, hotel is in a great location

Fordeler: Great location and friendly staff.

Ulemper: None

Fordeler: Pretty much everything, as I have stayed here before.

Ulemper: Nothing.