Biarritz Hoteller i nærheten av Villa Belza

Fordeler: location and view from dining room

Ulemper: place is showing its age, and its cost for rooms and meals are far too high. breakfast for 1 person was 50 euro, about $60 USD. the ocean view room i reserved from kayak was $550, and the only view of the water was from a side window; you had to right up next to the window to even see the water or beach. when i complained, they said that since you can see the water from the window, it qualifies as ocean view. we got misled from the check in girl as to when our room would be ready, and got fast double talk as to what happened. there also appears to be some wiggle room between what we learned about the room from kayak and what the hotel provided. kind of a bait and switch. we won't be back.

Fordeler: Everything

Fordeler: Bra frokost. De hadde ett stort antall hjemmelagde kaker som de var meget stolta av.

Fordeler: Very nice hotel conveniently located near the town Centre. Comfortable rooms with great shower facilities. Friendly staff with good English.

Ulemper: Nothing

Fordeler: The bed was very comfortable. The staff were friendly, efficient and very obliging.

Ulemper: The room was smaller than expected. The design of the handbasin was odd and I could have done with a grip-rail in the shower. Breakfast didn't suit us as there was an emphasis on cakes.

Fordeler: The staff were all very nice and happy to speak to us in English. The room was clean and the bed was comfortable. It was an easy walk to the conference center and beach, and there is a bus station about 1 minute walk away where you can catch a direct bus to the train station.

Ulemper: The shower & sink room did not have a door on it, so if you are travelling with someone, be prepared that they will see you getting into and out of the shower and will have lights shining in their eyes if they are laying in bed. We did our best to hang towels across the doorway but would have preferred an actual door!

Fordeler: Convenient location and a very reasonable price . The staff were friendly and helpful. It’s situated on a quiet side street so it’s very peaceful. Overall we were satisfied with our stay!

Fordeler: Friendly and helpful staff. Room was really clean and comfortable.

Ulemper: It is a great 3 star hotel, but considering the location and very limited facilities, it was not worth the money.

Fordeler: clean and comfortable room within a walking distance to the center

Ulemper: Reserver pour 2 recu resa de kayak pour 1 personne Obliger de paye sup de 8€ pour mon epouse !

Fordeler: As a disabled customer the staff had kindly given us a room next to the lift Parking was available Cleanliness was very good and the staff were very friendly and helpful E

Ulemper: Our room was designed around a wheelchair user, well you couldnt get a wheelchair past the bed The bathrooms layout was like a wet room but there was no way you could put a wheelchair over the toilet During a shower the water goes over the whole floor, its not a non slip floor and it is very slippery we asked for more towels just to soak up the water... i am not a wheelchair user most of the time but am unsteady on my feet and I felt unsafe Unsuitable for less ambulant/wheelchair users as on a hill and too far from sea and shops though fine if have electric buggy

Fordeler: Very friendly helpful staff , beautifully clean , very good breakfast

Ulemper: Nothing

Fordeler: the overall service by staff was excellent. We upgraded our room for an extra stay which made a final night in Biarritz perfect.

Ulemper: shower the first 3 nights....not that I didn't like it, but the water went everywhere and had to use the towels to mop everything up and stop from slipping

Fordeler: We came driving from San Sebastian and the hotel was really easy to find. Dont forget to book a parking spot if you go by car. Parking right by the hotel was perfect. Staff was really service minded and nice. Rooms was flawless and cosy. Breakfast included good mix of healthy options mixed with a little vacation snack.

Fordeler: the room, the location

Ulemper: the breakfast, the parking

Fordeler: Excellent breakfast. Very large and comfortable bed. Great view from our balcony. Very convenient location for beach access and for walking into town along the sea promenade. Very polite and friendly staff, always ready to help whatever the problem. Very good pool and spa facilities.

Ulemper: Purports to be a hotel that welcomes dogs but despite 20 euro per day charge, dogs not allowed in any of the public areas. Insufficient plug sockets for guest use in the bedroom. Very expensive restaurant and spa treatments. Bathroom a bit cramped for a wannabe luxury hotel.

Fordeler: Nothing good sorry

Ulemper: It is hard to imagine the room has ONE socket for charging. And the socket is by the entry door behind the luggage rack. No charge port by the desk or by the bed. I called and they claimed there are by the bed. I asked them to come to the room to show me. And guess what ? They found NONE by the beds. I asked the hotel to provide me a surge protector with multiple outlet. And they said they do NOT have any? The hotel is so old with the location they do not bother to treat you as a human being ! As a five star hotel?

Fordeler: Magnificent breakfast: lots of delicious healthy choices Wonderful heated outdoor seawater pool Very pleasant staff English spoken

Fordeler: The breakfast was the best

Ulemper: The furniture in the rooms is outdated

Fordeler: Everything

Ulemper: Swimming pool area little bit dated, for the price I paid for the room I thought I will get the room with better view. Not the side road view.

Fordeler: Beliggenheten , nær vei til strand og gåavstand til sentrum

Ulemper: Sur betjening. Lite service innstilt . Måtte be om kaffe i frokost salen , fronosten var enkel og meget dårlig . Skittent teppe på rommet, plast stoler på skitten altan. Tok langt tid å få mat ved bassenget. Hotel virket i dårlig forfatning og var slitt på gulv vegger og fasade. Maling flasset av i tak på soverommet . Dette er et 5 stjerners hotell hvor man forventer en viss standard!

Fordeler: The staff were all incredibly friendly and helpful, the room is a nice size and clean, and the location of the hotel ideal.

Ulemper: I unfortunately have to say that this was one of the worst hotel experiences for me, and honestly I’m not hard to please. I was terribly uncomfortable with the ceiling height and felt claustrophobic in many areas of the hotel, especially the hallways, spa level, and first room we were put in (the dreaded 102 - avoid at all cost). Unless we were in the bar with large windows, or the outdoor areas, the poor design of the hotel honestly made us feel like we were underground or in a cave. There is also a dire need for renovation, in the hallways and spa floor especially. As mentioned above, the room 102 is absolutely not acceptable for a 5 star hotel and should be turned into a storage room or something. It is a dark lair in the deepest corner of the building facing a cement wall and we woke up to a woman in the balcony next door looking directly in on us in bed. I will include a photo of the view (neighbor lady not included). The steak we had for dinner at the bar was also unacceptable. No presentation at all, just a tiny piece of beef on a very large white plate. For 32€ it was absurd.

Fordeler: The staff were amazing

Fordeler: The bed is really comfortable . The room is spacious . It is peaceful and quiet .

Ulemper: Just a small thing . My 12 year old daughter needed a fringe trim so we visited the hair salon downstairs . The lovely hairdresser was very efficient . It just took her a couple of minutes to shorten the fringe , but paying 15 euros was a bit much for something which took so little time . Apart from that , all was good .

Fordeler: Fabulous location right on the beach. Gorgeous room. Really friendly and pleasant staff. Would not hesitate to recommend.

Ulemper: nil

Fordeler: Location good

Ulemper: Breakfast- the restaurant not busy and the staff were busy chatting! Could not work the coffee machine, eventually I was served some coffee. Paid €18 each but there was no cooked full breakfast. Not pleased at all. Terrible value. Hotel is a bit antiquated.

Fordeler: Location, design, breakfast

Fordeler: Lovely old Art Deco style hotel in very central location.

Ulemper: Mercure hotel beds! Why are they so hard?

Fordeler: The location of the Hotel was perfect. At Biarritz centre, just at 5 minutes from the beach on foot. The staff were so kind, they spoke with us in English and Spanish whenever we needed it. In fact, they helped us with all the issues we had and gave us some orientation about Biarritz. Without any doubt, a good place to stay your holidays in Biarritz. And good quality/price.

Ulemper: Cleaning staff worked very well, but sometimes, we had lack of some stuff like toilet paper (at least till the next morning or the cleaning up but it only happened one time). Nevertheless, all was very good.

Fordeler: Location is excellent, right in the centre of Biarritz. Everything is within easy walking distance. Internet is good. Parking is convenient, spacious and almost next to the hotel. Breakfast, for a typical French hotel is acceptable, but below the normal Mercure standard.

Ulemper: The hotel is completely outdated. It gives a dirty feeling when one enters the room. It is old, the air conditioning might even be a a danger for ones health, such is the smell coming out. The room smells bad, only after two days with open window and air conditioning disconnecvt became the smell somwhat normal. The beds are relatively small, even if the room is spacious. Towles in the bathroom ... advice is not to use them. There is no real economic reason to spare money just by using towles that are completely out of any use, not even in a 1* hotel. The hotel is below Mercure standard, which normally is very comfortable and clean. This hotel, in an excellent location in Biarritz and with a nice building should just do a make-over, and it would be a jewel.

Fordeler: Location is perfect. Really close to La plage and all shops and restaurants. Still quiet area. Nice cafe and bar 1st floor. Friendly staff trying to do the best. Spesially the General Mangager following up perfect !

Ulemper: Typically french breakfast: almost just baguette and jam. Looks like old fashioned check in system, with both paper and PC. Slow annoying elevator doors when closing.. I used the fantasic designed stairs instead. Weak AC at our room.

Fordeler: Location great. We only stayed one night and thought everything about this place was great. Would stay again.

Fordeler: Excellent location, nice room

Ulemper: Very unfriendly gouvernante talking inappropriately to guests No bell boy no parking service

Fordeler: Location and front desk staff exceeded expectations

Ulemper: Room very small

Fordeler: Excellent location, very helpful staff, lovely room, great value

Fordeler: Nice hotel with good breakfast

Ulemper: Very overpriced

Fordeler: Great location right by the beach and close to good restaurants

Fordeler: Location

Ulemper: Being thrown out of WiFi; ridiculously dark room and bathroom - hotel generally dark.

Fordeler: Staff were great. Totally pet friendly and would stay again bed and pillows were sooo comfy. Didn’t want to wake up.

Ulemper: Nothing

Fordeler: The location and the harbour restaurants

Ulemper: The room one day was not cleaned until 3 o'clock because of a lack of staff