Meal served by friendly staff Room quite cramped
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Freindly & comfortable
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
Great staff and comfortable hotel nothing
TV did not work
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Both the staff and food were excellent. The bathroom needs modernising.
Good Scrambled egg and service at Breakfast.
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Friendly staff. Value for money Nothing to dislike
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
went to a show at the b i c
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Location, comfort, cleanliness, good food and friendliness of the staff
The hotel was very clean and the location was perfect for the beach and shopping.
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
comfort of bar area etc n/a
lift too small
Room facilities were excellent N/A
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
The use of the leisure facilities and evening entertainment.
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
The service was excellent and the staff friendly and polite
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
Staff was nice Room too dark, tern coulours
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
Staff were very friendly, and the excellent breakfast.
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
the spa facilty we struggled to have a hot shower
Helpful staff Old tired and scruffy
frindliness of staff room temperature difficult to control
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
Lack of heating in the hotel on one of the coldest weekends of the year
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
clenlyness Menu a bit limited
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
breakfast was quite good hotel receiption staff very grumpy
The quietness during the evening.
The food and service at the hotel was excellent. The bedrooms needed some decoration and updating, although all the bedding was excellent.
everything. walls very thin.
The cooked breakfast was good. Dirty, tired, very dusty bathroom floor. Fittings in bedroom broken and scratched. Curtains dirty and smelly. Very poor Reception staff - no greeting or goodbye.
Friendliness of staff, large room, able to get refreshments on arrival although not sure if this only applies to weekends and breakfast excellent The shower head hose fixed half way down on wall so could not shower properly
One room was a suite - Fantastic! Manager Joseph was excetionally friendly and helpful Some rooms a bit cramped, jacuzzi didn't work in leisure centre.
Very friendly and positiev staff. Lovely big, comfortable bed
Easy to find, central location. Friendly and helpful staff. Clean and well maintained, if a little tired in places like the bathroom. The water in my room could have been warmer.