They had an excellent hot breakfast in the morning. Location was close to the light rail and downtown but pretty far if you plan to visit the Harbor area. The ac didn't really work well. The windows are sealed and it got warm during the night.
Good central location. Easy walk to the harbour. Could not get the room to cool down. It got too hot and they sent me a fan to help.
A nice, comfortable room in a great part of the city. Friendly staff and trendy decor. I'm not sure why anyone would put a sliding door on a bathroom.
Location near transportation lines and many dining possibilities Inability to control room temperature during stay. Sorry if that sounds like a complaint.
good service from front desk
The room was excellent. Staff was always helpful.The hotel location is very good. Breakfast was usually poor, and most things were not replaced.
I really liked this hotel and want to visit again. The rooms were nice, decor was tasteful, and in room amenities quality. I booked the room last minute for a one night stay, but intend to return. Menu and cocktails at the hotel restaurant (Poets) were delightful. the front desk staff were friendly, attentive, and professional. The service at Poets was very slow, it appeared there was only one server on that shift, and he was overwhelmed, but the delays were unacceptable. I was also surprised that the hotel does not appear to offer express check out through the TV. I haven't checked out in person from a hotel in years unless there was a problem. However, this was definitely mitigated by very attentive front desk staff -- checkout was a breeze.
Cute hotel Good price Good location Good price for parking
This is a very nice urban hotel with a sense of history. Complimentary breakfast is better than average. The location is perfect for exploration of a terrific city.
very helpful and curteous staff the bathroom could have been a little cleaner, and I could have used a small refrigerator in the room.
Warm and friendly staff, clean and comfy rooms and quiet. We will definitely be returning. :)
convenient out dated, smelled moldy
Loved the room-extremely comfortable bed, smart design, bright and fresh. Loved the staff-no nonsense, friendly, helpful, wonderful smiles. The ice machine directly outside the room-very minor irritant from the noise when ice was dispensed. $32 Valet parking per day through the hotel when one can park in the St. Paul St. garage only two blocks away for a fraction of the cost. This was disappointing because the third party through which the room was booked indicated the hotel provided parking but did not explain it was Valet for $32/day. The hotel does not validate parking in the garage.
I liked the look and feel of the property and the staff was friendly and accommodating. The $25/night parking was steep compared to other properties.
Full kitchen. Good breakfast Housekeeping service. Carpets were dirty.
The ONLY bright spot was the fact that a lady named Sharonda actually made us want to stay there, suggested and AND DID something to make us stay. Otherwise, EVERYTHING was bad. We would have left if it wasn't for Sharonda. Breakfast wasn't ready on time, Linda was completely unaccomodating, linens were never changed in 8 nights, cleaning was minimal, the water pressure was low, they gave a key to our room to someone else, there was MOLD on the breakfast sandwiches for breakfast, the toilet seat was broken and the laundry area beside the gym had people's old clothes that were NEVER removed and were out in view, thrown EVERYWHERE.
The room felt new and clean. The staff made us feel at home. The quality of the included breakfast food could have been better.
Cozy and convenient to all of downtown Baltimore
Location for us was perfect
Great hotel ,great spacious rooms. Did not appreciate the very very slow Internet connection.
location The building was literally falling apart, had a funky odor and was not well kept at all
Reasonable price for a great downtown location. It is an easy walk from the train station. The staff has always been friendly and helpful when I stay there. I do not spend a lot of time in my room, and so it serves my purposes well. The building itself is not in the greatest shape. The furnishings could use an upgrading. However, because I do not spend much time in the hotel and my room, these are minor concerns. Because of the price and location, I will stay at the Biltmore Suites Hotel in future visits to Baltimore.
The room was nice and spacious. No elevator
no elevator- too hard for older people. no transportation to convention center or major areas not convenient
The Hotel is ideal for city visit and great value for money. The rooms are neat and gives a comfort stay. No lift!!!! so ask for your room on the first floor.
the view , the neighberhood, the staff ..everything
Shower, fan, hot water, a/c worked. Plenty of clean towels. Microwave and mini-fridge. Heavy tobacco smoke odor in non-smoking hotel, coming into my room. Two employees claimed it would be corrected. It was not. Found cigarette in hallway. Tacky decor, dirty rugs, old upholstery, sullen front desk staff with unprofessional appearance. No towel racks, rusted heat register in bathroom, moldy messy caulk around tub, missing lamp finials, broken window blinds. One corner section of blind missing-- great for a peeping tom. This could be a beautiful hotel, but needs a new owner with taste and who cares about the customer.
The layout and decoration had old-fashioned character and charm (large parlor downstairs), and the room was spacious. 1. The double-bed was not very comfortable. I was staying with a girlfriend, and because the bed sank in the middle, we kept rolling towards each other. 2. The breakfast was really bad -- granola bars and pound cake. 3. The shower had some of the paint peeling off the walls.
Reasonable price and located within a mile of the convention center. Parking was $3 per day. Parking was 1 block away in the hospital lot. It was a frumpy old place. Don't expect much besides a clean room.
Location Room rundown
Old world charm. Spacious room. Beautiful marble bathroom. Thoughtful amenities. Expensive parking
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While staying at this hotel I had a bag of items stolen from my room, the staff was ridiculously rude every time I asked for anything and we were never given clean towels or new shampoo and conditioner during our stay. I was horrified with this hotel!
Staff was wonderful. Room beautiful
the hotel does not allow smoking but doesnt have any signs to let guest know an on my firs night i was scammed out of 250.00$ because a hotel staff entered my room while i had my do not disturb sign on,
The cleaning staff was incredibly nice and friendly and willing to help. Beds were comfortable. The staff - they were rude, unfriendly and lacked any customer service skills. They lost 1 of my 2 room reservations. The only parking option is Valet and it costs $38.40 to park for ONE night. We waited 20 min for the valet guy to come park our car.
This guest did not leave comments about this hotel.
Free jacuzzi inside the room No room service. Housekeeping missed my room all days of my trip. Uncomfortable spring mattress
This is a very nice hotel. Staff were very friendly and rooms were very clean and orderly.
There was dust every where nothing was clean. I couldnt sleep bc of all the dust
Location in Mount Vernon and proximity to transportation so we did not need to rent a car. Beautiful historic features. Staff were courteous and helpful.