Albuquerque Hoteller i Uptown

Nothing Place is a total shit stack. It would be better suited to have the facility pushed over and have a modern version built.

Beds were very uncomfortable

Clean, nice rooms, Vast complex with many potential features. TV nice and channel selection nice This place would be great in the summer!!! But, OMG, bring a parka in the room during the winter!!! Cold, cold, cold!!!! We turned the heater on full as soon as we arrived (about 5:00) It never shut off and we were soooo cold! The bathroom was like a walk-in freezer. I can't imagine turning the heat up for such a large facility, and neither could the staff. The swimming pool area was low fifties in temperature and no one ventured to swim. So.... we watched TV. The internet was weak, turning off and on, and never enough bandwidth to stream anything. We didn't pay a fortune but it wasn't worth more than a cheap run-down hotel.

Not much. They couldn't keep up with restocking the food for the breakfast. The sleep number beds were very uncomfortable. And really, who puts double beds in a room with two adults and a 14 year old? Two adults cannot comfortably sleep in a double bed. We were only given towels for 2 people. Hotel needs to pay attention to detail, a guest should never have to ask for towels for the number of people in a room, they should already be in the room. It's disconcerting to find out you don't have enough towels right before you're set to jump into the shower. Slowed us down tremendously.

Waterpark Had to purchase water park tickets. Usually included with room????????? Why not this time! Ugh!!!!!!! Shower had hair gross!!!!!!!

I arrived about 3 o'clock in the morning, I started to walk in I was greeted by a bunch of dead bugs in the lobby and I stood in front of the desk and Barbara never said anything to me and just looked down for about 10 mins till I said are you going help me, I handed her my printed out reservation and my drivers license and she refused to take them, and I asked for my name and then tells me I don't have a reservation I freak out and she says oh my mistake the name is back to front. So then I finally get a hotel card and a map. I finally found my hotel building, it was very annoying because you have to have a room card to even enter the building and the worst part if you have guest coming up, you have to go out to the main door to let them in. So this was irritating but not even close to being the worst part! I entered the room and at first glance it wasn't too bad, I go into the bathroom room, wash my hands, sink is cracked, paint is missing off the door, tile is cracked in the shower, hair in the shower and I see something starting to run and it was the biggest Roach ever seen in my life I literally crap myself, i hit it with a trash can, broke it in half and its still moving it finally died and I sat on the bed trying to calm down and I see 6 or 7 roaches crawling on the baseboard towards my bag on the floor. I jump up off the bed, bend down grab the bag I seen something like a set of eyes underneath the bed and they disappear right back underneath the bed I use my flashlight there's four or five black beatles I jump up see another Roach crawling in the middle of the floor I never felt so disgusted and so dirty and my skin was crawling. I called Barbara at the front desk and she tells me, there normal and don't worry about it, they won't hurt you, I have them in my house, I was literally in that hotel room for 7 mins, I left and stayed at the Hilton Garden Inn. The manager did call me and apologized but theres NO EXCUSE! So in summary the staff were very rude,very unhelpful,the facilities themselves very old, outdated and infested with roaches and other bugs and please keep in mind this hotel was $120 a night. Nothing!

the flowrider at the water park was amazing , the shuttle to the airport was prompt, the koi pond was really great except we couldnt get a room by it and we wanted one. room service closes at ten, there are no movie channels in the rooms, the sleep number bed was broken, our bathroom door handle was broken, our bathroom floor hadnt been seept in obviously a verry long time, room service trays werent collected from peoples rooms for sometimes 24hours. the hallways almost all hallways had food, towels and garbage in them and eventhough we saw a alot of staff they werent picking them up. the main atrium pool wasnt clean, the service in the starbucks in the front of the hotel is so slow they cant handle three customers at once. we had noted that there were one adult and three children in the room yet room service wouldnt give us more than two bath towels, but bc the floor was so nasty and the door handle was broken, we didnt want to spend much time in the bathroom anyway. oh yeah, and also my hair dryer was broken& unuseable. i hit the reset button and on and off and it just didnt work. it was one of the crappier hotels ive ever been to. for that nightmare i couldve went to some discount motel.

Staff very friendly Yes too many roaches in the rooms

a/c went off when electricity went off. It would not re boot when electricity came back. I called front desk, they gave me a lame way to fix it, they were no help. I took front cover off and fixed it myself

We didn't get to stay there because the roads were closed due to a blizzard, and we didn't get a refund or account credit. Not booking through Kayak or at Hyatt Place again.

Uncomfortable bed

The room next door to us was getn renovated. There was workers banging on the walls n using power tools at 7 in morning waking us up. Hotel personnel did not tell us this was going 2 b happening.

My pet was allowed to travel with me. The room (non-smoking hotel) smelled strongly of cigarette smoke. I was not offered ability to change rooms after I alerted staff to the issue.

I checked into the hotel room, everything seemed great, clean room, comfortable bed, good customer service at the desk, but after watching T.V. for a few mins, I began to hear noises from the upstairs floor. The sound of stomping from up above was a little bit of an issue and occasional noise from the hallway such as doors closing,etc. (There seemed to be a 1/2' to 1' gap underneath the door which may explain the noise). There were plenty of people with pets in the hotel and it seemed very pet friendly. If you must have a place to stay near the interstate in that area with pet accomodations, it may be fine for a night's stay. The area in general looked a bit on the shady side, but my one night in the hotel was uneventful and did not feel unsafe walking to and from my car. The hot breakfast tasted terrible, but the coffee and other items (bagels, cereal,etc.)available tasted fine.

Staff was friendly and accommodating. The facilities were clean. Great shower. The toilet continued to have running water problems and, therefore, was unable to flush most of the time. I had to manually close the lid in the water basin for it to work. I reported this twice in two days. Someone came to close the lid in the water basin but nothing was ever fixed. So, I had to keep closing it again myself, if I wanted to use the toilet. This was very annoying.

Their was a convention for Jehovah Witnesses that I attended for two day and the hotel was a good place to unwind. In the bathroom the molding and caulking around the tub needs repair or replaced. Also the oders from the bathroom blower seem to be coming from other rooms. Definitely, needs attention on odors and molding around floor of tub.

I liked how I could pre pay and wasn't told I was too young to check out a room to myself the ice machine was broken and the breakfast lacked variety

Nice room, clean Personnel were lazy, incompetent, and truly didn't give a damn.

The hotel was quite outdated. Fan in bathroom did not work. Hard beds. Front desk did not have my reservation but found it. 'Hot' breakfast offered waffles, coffee, instant oatmeal, toast and then normal small breakfast amenitities. Have stayed in better hotels for less.

nothing not there wasn't

The check in and check out process was fast,staff was friendly, the rooms were ok. No pool, walls and carpet in the hallways were dirty, no extra pillows or blankets.

Room was dirty. Light was out. WiFi did not work. Rude staff. Language barrier. Mold in bathroom sink.