Albuquerque Hoteller i Uptown

The location was good. The rooms was dirty the blankets had yellow spots and had a smell to them. The tub over flood with water because it won't drain. One bed one had sheets no blanket or comforter. The bathroom only had one towel. The cable wasn't working in the room. Breakfast staff standing around only one person cleaning tables.

Not much. They couldn't keep up with restocking the food for the breakfast. The sleep number beds were very uncomfortable. And really, who puts double beds in a room with two adults and a 14 year old? Two adults cannot comfortably sleep in a double bed. We were only given towels for 2 people. Hotel needs to pay attention to detail, a guest should never have to ask for towels for the number of people in a room, they should already be in the room. It's disconcerting to find out you don't have enough towels right before you're set to jump into the shower. Slowed us down tremendously.

I arrived about 3 o'clock in the morning, I started to walk in I was greeted by a bunch of dead bugs in the lobby and I stood in front of the desk and Barbara never said anything to me and just looked down for about 10 mins till I said are you going help me, I handed her my printed out reservation and my drivers license and she refused to take them, and I asked for my name and then tells me I don't have a reservation I freak out and she says oh my mistake the name is back to front. So then I finally get a hotel card and a map. I finally found my hotel building, it was very annoying because you have to have a room card to even enter the building and the worst part if you have guest coming up, you have to go out to the main door to let them in. So this was irritating but not even close to being the worst part! I entered the room and at first glance it wasn't too bad, I go into the bathroom room, wash my hands, sink is cracked, paint is missing off the door, tile is cracked in the shower, hair in the shower and I see something starting to run and it was the biggest Roach ever seen in my life I literally crap myself, i hit it with a trash can, broke it in half and its still moving it finally died and I sat on the bed trying to calm down and I see 6 or 7 roaches crawling on the baseboard towards my bag on the floor. I jump up off the bed, bend down grab the bag I seen something like a set of eyes underneath the bed and they disappear right back underneath the bed I use my flashlight there's four or five black beatles I jump up see another Roach crawling in the middle of the floor I never felt so disgusted and so dirty and my skin was crawling. I called Barbara at the front desk and she tells me, there normal and don't worry about it, they won't hurt you, I have them in my house, I was literally in that hotel room for 7 mins, I left and stayed at the Hilton Garden Inn. The manager did call me and apologized but theres NO EXCUSE! So in summary the staff were very rude,very unhelpful,the facilities themselves very old, outdated and infested with roaches and other bugs and please keep in mind this hotel was $120 a night. Nothing!

Most of the hotel looked nice when we were checking in. Like it has bee nicely remodeled. The rooms and particularly the bathroom had not followed site to the rest of the nice renovation we saw throughout. Maybe it is coming but as chief of my 4 person tribe, i got an earful about this issue a lot. Also the bathroom while old looking, was also diety and only had 2 bad towels.

Beds were very uncomfortable

the flowrider at the water park was amazing , the shuttle to the airport was prompt, the koi pond was really great except we couldnt get a room by it and we wanted one. room service closes at ten, there are no movie channels in the rooms, the sleep number bed was broken, our bathroom door handle was broken, our bathroom floor hadnt been seept in obviously a verry long time, room service trays werent collected from peoples rooms for sometimes 24hours. the hallways almost all hallways had food, towels and garbage in them and eventhough we saw a alot of staff they werent picking them up. the main atrium pool wasnt clean, the service in the starbucks in the front of the hotel is so slow they cant handle three customers at once. we had noted that there were one adult and three children in the room yet room service wouldnt give us more than two bath towels, but bc the floor was so nasty and the door handle was broken, we didnt want to spend much time in the bathroom anyway. oh yeah, and also my hair dryer was broken& unuseable. i hit the reset button and on and off and it just didnt work. it was one of the crappier hotels ive ever been to. for that nightmare i couldve went to some discount motel.

Waterpark Had to purchase water park tickets. Usually included with room????????? Why not this time! Ugh!!!!!!! Shower had hair gross!!!!!!!

Clean room, expansive layout with couch, large TV. Had to leave a day early and got charged for it. Bed was lumpy. Lobby remodel created dust.

a/c went off when electricity went off. It would not re boot when electricity came back. I called front desk, they gave me a lame way to fix it, they were no help. I took front cover off and fixed it myself

It was disgusting!!! It was not at all as advertised. It was loud, there were unruly people. It was clear when I walked in, it was going to be a busy loud stay. I didn't even check in. There were people yelling in the foyer. Worst experience.

My pet was allowed to travel with me. The room (non-smoking hotel) smelled strongly of cigarette smoke. I was not offered ability to change rooms after I alerted staff to the issue.

nothing not there wasn't

Their was a convention for Jehovah Witnesses that I attended for two day and the hotel was a good place to unwind. In the bathroom the molding and caulking around the tub needs repair or replaced. Also the oders from the bathroom blower seem to be coming from other rooms. Definitely, needs attention on odors and molding around floor of tub.

Nice room, clean Personnel were lazy, incompetent, and truly didn't give a damn.

I liked how I could pre pay and wasn't told I was too young to check out a room to myself the ice machine was broken and the breakfast lacked variety

Staff was friendly and accommodating. The facilities were clean. Great shower. The toilet continued to have running water problems and, therefore, was unable to flush most of the time. I had to manually close the lid in the water basin for it to work. I reported this twice in two days. Someone came to close the lid in the water basin but nothing was ever fixed. So, I had to keep closing it again myself, if I wanted to use the toilet. This was very annoying.

I liked breakfast Therr was no lcd tv and the key card opened the room but not the exterior doors the lcd tv was advertised on kayak

The check in and check out process was fast,staff was friendly, the rooms were ok. No pool, walls and carpet in the hallways were dirty, no extra pillows or blankets.