My prepaid room was given away. After arriving at the hotel on a late flight, I was told to take a letter to a different hotel across town because they didn't have my room. This happened to several other guests that evening. The other hotel was considerably far from my meetings that brought me to town for 3 days. Hotel clerk rude and dismissive at checkin.
Great atmosphere. Beautiful inside and out. Great price to quality ratio. Comfy bed. Clean. Good location. Water pressure in the shower was really low. No complimentary breakfast. Receptionist was a little formal/stuffy, but still very helpful.
The staff were very welcoming and helpful with every aspect. The restaurant, Mas, with its roof top bar & tapas was a very fun way to spend our first evening.
The hotel didn't have a pool, they give you a pass to use a public gym.. lots of homeless arround the area. My room wasn't cleaned on time so I had to call the manager.
The Andaluz has a wonderful history and the remodel saved it's antique flavor. We found the employees friendly and knowledgable about its past. Loved the bar on the 2nd floor. All the beers on tap were local.
Friendly staff, great restaurant. Check in was in a small, cramped room. The room was kind of small, especially the bathroom. It is an older hotel that they have tried to upgrade. Not much of a view. Not in a great part of town but I am not sure Albuquerque has such a thing.
The staff was great and courteous, very clean. My new go-to hotel when in Albuquerque .
The food was way to expensive and hard to place an order for room service
The only great thing about our stay was the older gentlemen at the valet. He over exceeded the customer service expectations. More of your staff members should follow his example. The beds were awful. You might as well put sheets over a pallet of springs. For the amount of money people pay I think the hotel can afford better mattresses. Our faucet in our room has a horrible leak. You might want to tell housekeeping to do a deep clean on the furniture it's a tad dirty. As for the front desk rule of thumb don't let your guest stand around for 15 minutes because you failed to notify valet. 2 seconds on the radio and your done. But seriously almost 30 minutes waiting all together to retrieve a phone charger from the car is a little ridiculous all that was, was a lack of communication. ***** 5 stars to the older gentlemen in valet***** He is a true employee and if you don't notice that as management you lack as well in training and bringing the expectations needed for great guest services.... I hope you tell him to.... The mattresses Poor guest services (Front Desk)
The staff was very knowledgeable about the area and had some great recommendations for places walking distance for meals. Parking is extra, and it wasn't apparent in the booking or when I checked in and they gave me the pass to get in/out of the garage.
The bed was so comfortable, the room was clean, there's a Starbucks in the hotel. Nothing
Friendly convenient and affordable.
the hotel was a bit old but had that awesome clean towel bar soap smell Starbucks is right there And you can go to the restaurant in the lobby and still get authentic NM food. The staff is incredible fun folks who make you feel like a friend. One of them even did an impression for me, HILARIOUS love it, A++++++ would buy again Nothing notable They even brought me a flat iron and hairbrush
Location, Staff Guestroom heating/cooling, bathroom fixtures need updating, expensive room service
It's hotel good cookies Nice people good beds In the bathroom there was a Big Cockroach. I did no like that we had to pay for parking $12.00. We also had to pay for the Refrigerator $10.00
Rooms were clean, well equipped. Service at desk was great. Free parking (on weekends) across the street was a huge bonus! We were first time visitors staying on a weekend, and found the area eerily dead. We expected a more lively area given the downtown location. Also a bit disappointed the pool didn't have a hot tub, but those are luxuries, so no biggie.
The staff were very helpful and nice. The hotel and rooms were outdated.
We were greeted with a cookie upon check in. When we went to the restaurant downstairs and they messed up our order, the chef was quick to admit the me stake and correct the situation. There was no parking available and had to park across the street.
Everything about this hotel was good -- no complaints about the facilities, service, etc. At 11:30pm I was in bed when other guests of the hotel entered my room -- they had been assigned the SAME room. It was a disturbing situation for paying customers, both myself and for them. Whether this was a system error or human error, please take steps to insure this doesn't happen to future guests.
The room was warm when I walked in Staff did not seem friendly and the hotel seem outdated; had to pay 12.00 for parking.
Staff was friendly. Shuttle service is convenient. The room smelled like smoke. I'm guessing it was a smoking room in the past.
Breakfast wasnt the best!! Expensive, our food was cold not worth what we payed
Thought the hotel chain was a good choice Found disgusting items in food
Lady that attended to check in was not friendly at all. It appeared she did not enjoy her job or the service that she was providing to the customers. The cleaning staff was very loud the next morning around 9AM, slamming doors and talking loudly in the hallways. Pillows were very soft and took about 3 of them stacked together to provide any support for neck and head. No refrigerator in room.