The staff are very helpfull. I got ill during our stay and they arranged a doctor immediatelly and were very helpfull. They also upgraded us.Food is excellent and facilities are great and the hotel is very central. Only that when they say the breakfast closes at 10h30 they mean it and will start cleaning and removing things around you 5 minutes before the time and clearing off the buffet.
a luxury hotel with a rich delicious buffet
Staff quality was very high. Quiet hotel, near the city center. top quality of different services. Very good hotel. No negative comments
The staff responded quickly to my requests. First we were put in a smoking room with burn marks on the carpet even though I reserved a non-smoking room. We were switched to another room, but carpet was still old and dirty. Beds were the most uncomfortable I have ever slept in. The hotel did not have heat so my room was cold. I specifically chose this hotel because the website said it had a children's playroom. When we asked about it, the staff told us there is no playroom. If I had known this, I never would have reserved a room at this hotel. I was extremely disappointed and upset. I will not stay at the Grand Mercure again. Definitely not a 5 star hotel.
The whole area is a very nice development; Mercury is the least expensive of the hotels in this area (there are 4 others), but it is very well designed and decorated; very good breakfast; you can use sofitel swimming pool and saunas free of charge. Some people may find that mattress is too hard
Clean room with helpful hotel bellboy. The hotel charges is different from the original booking.