I found the staff very aatentive and polite. The hotel is quite opulent even though some of the rooms are hard to find.
Beautifoul, very very good Nothing
clean, friendly, efficient close to city sights
Fabulous room in the old part of the hotel, sumptuous decor and very clean - more 5star! We had upgraded and was worth it. Enormous double bed and beautifully soft and comfortable, in fact probably only the second most comfortable we've had in the world. Staff were very helpful, and all spoke fluent English, arriving on a Sunday they checked the restaurant in town was open and made our reservation whilst we toured the town. (excellent idea as it was fully booked later). Breakfast was plentiful and of a super standard - even the scrambled egg! Parking was easy and secure and €20 for 24 hours good value. The breakfast room was very hot. Be aware there is a youth hostel up the street and as it is a city hotel in an historic part of town there can be a little noise, this didn't bother us in the least, but it could.
Stayed 3 nights in November 2010 for an average of 145€/night breakfast not included. Very nice modern hotel ideally located in downtown Bruges. Standard rooms are clean and spacious with an 'assembled' queen bed, an armchair, a desk, 2 closets, a full-sized bathroom with shower and bathtub. View on the canal for some rooms in the back building. Bar fridge & LCD TV. Lights turn on and off with the key card. Free wifi on request at the bar. Parking below the hotel building. Facilities include a restaurant for breakfast, a very cosy bar, a small gym, and a wellness center with sauna & hammam. Walking distance from main shopping streets, restaurants, and museums. The staff are extremely helpful and speak good English. Queen bed was in fact 2 single beds... Gym opens at 10:00am, way too late!
The beds are very comfortable and soft. The breakfast selection is good and diverse. The shared areas and the old building have a nice ambience and classical style. The hotel is situated very centrally so you are never more than 25 mins walk away Certain members of staff at the reception were getting by putting in the minimum required effort when handling questions and requests. Pro-active is not a word I would use. You can drop off suitcases but you have to put them (yourself) in an unattended, unlocked area, which was rather odd.
Hotel was clean and just off Market square, very convenient to historical district. Our room had a terrible odor one of the days we were there. Smelled like sewer backup problem.
Unquestionably the cleanest, nicest, most accommodating, and all around best value of all the 4-stars I've stayed in over the last 2 months. This place is incredible. Everything was great
Friendly and helpful staff. Great location. Room was excellent. Breakfast was delicious.
Beautifully grand hotel, immaculate throughout. Rooms were superb, décor, bathrooms, all Ist class Excellent breakfast, vast choice hot/cold, all served in very pleasant dining room. No bad points.
i thought the hotel decor was exceptional for a city hotel beautifully appointed reception rooms there are two parts to the hotel and the second part would be slightly less impressive than the first older part but not a big issue otherwise lovely hotel great location
A central location, well appointed, an excellent breakfast, relaxed. The high standards of cleanliness and comfort. Efficient staff. It played a great part in making our visit to Bruges a great success. A minor point worth considering - We would have liked some drawers in which to put our folded clothes. There was plenty of hanging space in the storage unit. Some of the staff could have looked a little happier.
Vi likte best den flotte beliggenheten noen få meter fra Markt i Brugge. Ellers er arkitekturen på bygningen meget tiltalende. Fine, lyse farger konsekvent brukt i interiøret. Meget bra service i resepsjonen, hyggelige og hjelpsomme mennesker. Vi bodde i rom nr 515 der luftkvaliteten var dårlig. Det var på en varm dag mye varmere og fuktig enn på hotellet ellers.
The friendliness of the staff The air conditioner was right above the bed!
The location is excellent.Staff very friendly Our room was very small even by European standards and would not have wanted to stay there more than one or two nights
The charm, location and room facilities of the hotel. The staff could not have done any more for us. The wasn't a restaurant on site and no tea/coffee facilities in the room.
Lovely people and very helpful. Excellent breakfast and great position Our standard room was small and dark ( tree outside window )and poorly lit.The WC was squashed into small space beside the bath and very difficult to use.
The location is superb. Excellent breakfast, well served. The reception staff were particu;ar;y helpful. We changed rooms because the one we had booked was very cramped. It cost us more but it was worth it. It would be helpful if some warning of the room sizes was available when making the reservation.
the family feel and the position was excellent No...................
The staff and the location. The room was a fraction too small for the price.
The service, the staff and the location
Beautiful lounge. Comfortable room. Good breakfast, but very expensive.
the luxurious room and attention to detail in every aspect - even the silver cutlery usd for breakfast and the crystal glasses used in the bar.
Meget sentral beliggenhet, trivelig betjening både i resepsjon, romservise og i frokostsal(all betjening var hyggelig og bra)
Veldig sentral beliggenhet. Nyinnredet, rent og pent. Veldig hyggelig betjening i resepsjonen. Fikk ett veldig godt sommertilbud på pris. Hvis jeg skulle betalt full pris som var listet på hotellrommet ville det vært for dyrt.
Svært sentralt og bra hotell til en rimelig pris.
Et flott hotel som ligger meget sentralt i Brugge. En fin bakhage, og vennlige personale. En meget god frokost. Brugge er en fin by som vi skal besøke igjen , da blir dette hotellet første valget.
Mulighet for lett måltid på kvelden kunne vært der
Beautifully decorated, very clean & comfortable bedrooms & bath, very friendly & competent staff, good location, nice breakfast
Very comfortable, modern, light and bright, close to the centre, quiet, elegant.
Perfect location for Brugge sightseeing (2mins walk from Market Square), staff very helpful and friendly. We had an executive room which exceeded our expectations; as did rest of hotel. Onsite car park was ideal but has limitted spaces - so book early. Would definitely book this hotel if visitting Brugge again. Disturbed by noise (revellers) from street in early hours of morning on first night - second night ok - location of hotel more than compensated.
Hotel decor is very nice, relaxed atmosphere and a good breakfast.
There is no restuarant and staff weren't good at advising where to eat when they did recommend and we finally found the restuarant it was fully booked!!! The lack of parking facilities especially as a disabled driver was very inconvienient finally found somewhere which was a 10-15 minute walk from the hotel. I wouldnt stay at the hotel again. Nor would i recommend it
Friendly helpful staff. Excellent room and hot buffet breakfast.
the welcoming staff amd the lovely room
Beautiful hotel with a luxury feel,very comfy bed and spacious bathroom.superb room. Breakfast was mediocre for a 4 star hotel,cold bacon and eggs. Unfortunately this hotel us located opposite a youth hostel so any rooms facing on to the street will be disturbed at allhours by the residents as we were.
We could not open the wardrobe doors without having to move an arm chair.
had a lovely peaceful room and the breakfast was good
Beautiful hotel and very quiet despite it's central location. Excellent staff with the perfect balance of efficiency and friendliness. Extremely comfortable bed!
A nice, comfortable, hotel in a good, central, location. Staff were very efficient and helpful.
Your hotel is quite unique in a way, and had a good relaxing feel to it. Classy without being over elaborate. None
I liked everything during my stay at the Martin's Orangerie, especially our room, it's design and cosiness
Location, design, friendly, helpful, luxurious, comfortable No soap in bathroom. Hair dryer not powerful enough. Nice rug but was slippy.
staff excellent room was at street level
Very Nice hotel with good location. Main areas of hotel were pretty and well decorated. Room was clean. There was not a shower in our room! Only a hand held shower in a bath....holding the shower head while trying to wash your hair is not that much fun. For a four star hotel, I expect a decent shower. The carpet in our room was quite old and stained as well, but the rest of the room was very nice.
1. Good central location 2. Comfort and charm 3. Parking facilities 4. Good lighting, mirrors and hairdryer in room (important for women!) 5. Helpful and attentive staff 6. Cleanliness of room 7. Excellent breakfasts
Stedet hadde avgjort karakter,men var santidig litt dystert,,ed mange trapper slik at lite velegnet for eldre mennesker..Personalet var få og lite medelsom.Vi ble oppgradert til et kalalrom istedet for hageutsikt.kalanalrommet var imidlertid svært støtbelastet med bilkjøring hele kveld/natten slik at lite søvn. Se ovenfor.
The view from the room was excellent, this was the best thing about the hotel, it's location. The staff were not particularly friendly or professional. The manager was better but there was a general feeling that staff did not communicate to one another and of disorganisation. The room we stayed in did not resemble in any way the example pictures shown on the booking.com website; by comparison it was a much lower standard and definitely did not deserve the description 'recently renovated'. On complaining about this we were offered free drinks which we subsequently had to ask for on the last night which felt awkward. For what we paid the room was overpriced and misrepresented.
The view from the room A proper shower fitting would have been nice
The hotel staff were really helpful from the point we booked and arranged to be there when we arrived on Eurostar from London (just after 11pm). We felt very welcome and were comfortable throughout our long-weekend stay. Everything was good.
Hotel staffs are great! location is good, hotel room is very comfortable even it's small. bed is comfortable as well.. breakfast is good, nice view by the canel. it must be really nice if go during summer time none
An excellent location to the heart o Bruge The staff were slow, and were not friendly to tourists. Rooms were not available until 3pm no tea coffee facilities in the room
Its location in the centre of Bruges is ideal, and the building has a lot of character. The room was spacious and comfortable. The style of decor in the room was bizarre, and needed up-dating.
Very convenient position close to shops and museums.
location decor and breakfast
It was clean and suited our short stay. It was a beautiful old building, full of character and in an ideal situation for visiting all the sights. The room safe did not work but alternative arrangements were made and the bathroom door did not close properly.
The location was central to all of the sites Brugge has to offer. The mattress had a plastic cover under the sheet similar to a hospital bed. Also the pillows were very old and in need of replacement.
Very friendly staff. Very helpful. Good eating places right next to the hotel .
Staff is very friendly and welcoming Room is quite spacious and comfortable Breakfast is not bad Location is convenient -3-10 minutes walking from main attractions We got room on the first floor and it was a bit noisy, I beleivesecond floor would be better
the excellent hospitality of the staff the television in room 302 was not working properly
Location was excellent for sightseeing in Bruges. Breakfast was really nice. Big variety and good quality. Internet connection in the room was not very good.
I got the room for $75/night from the usual $150-200 since it was Monday during the low season. The hotel is a 10 minute walk from the train station and right by the Lake of Love. All major attractions are within an easy 10 minute walk. The wi-fi is terrible. I constantly had one bar (instead of 4) on my iPhone, which made everything extremely slow and unstable. Major frustration.
*Excellent* location. Very close to the train station and to the center of the city, but insulated from craziness off a lovely little street leading into a beautiful park. Really a wonderful area. I know this is relatively typical for a European hotel, but the room was tiny. The bed was so narrow I had flashbacks to college. Wonderful bathtub, good thick quiet walls, but just a tiny little room. It's a great place to stay, but I have trouble reconciling $136 with the lack of space in that room.
Ample space, chocolate, friendly staff, bathtub, comfortable beds, decor, great location in the city, attractive and modern
The location is perfect and the staff is nice. There is only free internet in the lobby
Very nice staff at the recption and also flexible to our needs. Also nice hotel. Nothing at all.
Freindly and pleasent staff, who were most helpful on all matters.
The room was modern, clean and with all the facilities required for a short break. The hotel provided a nice breakfast and the hotel location made it easy to walk to numerous fine restaurants in the evening
Great value and superb location
Gorgeous hotel just outside the center of Bruges but less than a ten minute walk to the markt. My room had a beautiful view of the city and was very comfortable.
Always a good hotel.
As a regular visitor to the hotel the convenience and the general good package offered by the hotel suits my needs
Great position. Good breakfast. Internet access should be free in all four star hotels.
The staff was fabulous. Particularly the front desk staff. There were no drawbacks that we experienced.
A very good hotel.
the rooms the swimming pool, near to shops and attractions. Breakfast varied and excellent hot and cold, cleanliness
Friendly staff. Closeness to the town centre and to the train station. The swimmning pool and swimming pool area looked as though it had not been cleaned for a long time. There were lots of towels and sheets stored in the pool area, the dirty towels had not been collected to be cleaned.
Very good hotel, within easy walking distance of the centre of Bruges.
Very dated with furnishings, carpets in a disgusting state not only in our room but throughout the entire hotel looked like the cleaners had trailed bleach all over them, wifi has very limited access and at one point staff didnt know how to allow me access to the system. Bedside lights never worked, very hot and stuffy room.
Karos hotel is in walking distance from a lot of nice places
Very helpful staff.
Reasonable cost for a clean hotel within easy reach of the main attractions of Bruges city centre Very limited parking, poor lighting in the room with lamp and wall lights not working.
The hotel is a 2-star hotel, but in the website it was classified as a three-star. The pillows were wet, the bar and restaurant were closed, the mattress were old.
Staff pleasant The room carpet was filthy & stank of damp
Quiet room. Good breakfast. Rooms could use new carpet. 10 Euro charge for phone use.
Lots of instant hot water, good room heating, comfortable bed, good decor, good breakfast Better position for wall mirror? kettle in room?
Good rest, breakfast.
great location with parking. cute hotel at right price. 2nd visit to this hotel
arrived very late after problems with eurotunnel and the owner met us after midnight to give us the keys
The staff was extremely friendly. Showing us where to go, the minute we came in. The mattresses were very soft giving me a bad back pain
Room was ok, nothing luxurious but for the price was satisfactory. Breakfast was good & included in nightly rate. The staff were friendly & helpful, location was quite good. Parking charge was only made known when checking out
Often a problem with family-owned hotels, the owner/staff work too many hours. This means that if you have to make a request for service (eg:a glass of wine), one is adding pressure to an already overstretched staff. The room was basic, it was impossible to shower without flooding the floor and the curtains did not fully cover the window. We had a room over looking the car park and with a bright flood light shining all night, sleep was very difficult.
Peaceful, allowed to just get on with it, everything there that was required for that, liked being able to sit outside at the back, very convenient sunny meeting place as there were three lots of us staying within our party there.
Very friendly, helpful staff A bit noisy as on main road
Location is central brugge and carparking is under the hotel. The hotel was fantastic I would recommend this hotel as it is very child friendly. Only one complaint was that the hotel restaurant for evening meal is very limited not many tables available as they are ready for breakfast the next morning but the waitress was welcoming and friendly.
The hotel is in an excellent location. The room was spacious, very clean and comfortable and good value for money. Only criticism would be no tea/coffee making facilities in room. Breakfast was self service with a wide selection of food. I would not hesitate to use this hotel again.
It was nice to have some English channels on the television! Seeing as we were staying with 2 young children, we were confined to our room from 7pm onwards so great to be able to watch something together in English.
Staff, all very helpful...... Decor of the hotel. (Although I undetrstand it is due for a refurb.) Room tempertures were low and not adjustable. (Although staff provided us with a heater.)
the fact that it caters for families and has family rooms.
Very family friendly and central location. Fact that there was not free car parking.
Very close to center and train station. Ok for what it was.
hot showers, cooked breakfast cold room on arrival
Close to all local attractions friendly helpful staff we smoke so had a smoking room great as the weather was bad No bad points
Staff were very helpful. The re-furbished bedroom was very comfortable. We particularly appreciated the tea and coffee-making facilities.
Hotellet hadde god standard og fremragende beliggenhet ved kanalene, samt at det lå i rimelig nærhet til sentrale strøk for uteliv og shopping. Lett å orientere seg i området rundt hotellet. Også korte avstander til andre nærliggende byer og tettsteder. Nei
stille rolig, fin beliggenhet, ganske nær sentrum dårlig kaffemaskin til frokosten var vel eneste
Et usedvanlig hyggelig hotell. En perle blant standardiserte kjedehoteller. Rent og pent og med personlig service. Nydelig frokostrom. Mulighet for garasjeparkering er også strålende for den som kommer med bil Absolutt ingen!
God service, hyggelig og vennlig personal. Beliggenhet utmerket og ikke minst mulighet for parkering i egen garasje til en rimelig penge. Frokost var ok,men kan med fordel gjøres bedre både i utvalg og utseende.
god beliggenhet, hyggelig hotellpersonale, rolig strøk, rent Badet var for lite, savnet vannkoker på rommet
Særpreget hotell, kjempebra beliggenhet, rolig samtidig som det var sentralt. Fantastisk frokostrom med mulighet til å spise ute i hage. Vennlig betjening. Rommet var litt lite.
the politness of the staff and the location with car parking no, only that the bath was a bit stained not dirty just stained through age but not a real probnlem as we had a shower
The hotel is ideally located for exploring Bruges' historic centre on foot. The restaurant is excellent and reasonably priced, and there is a roaring fire in the bar. Could find nothing to fault it.
It was all wonderful. Fairytale setting with friendly and helpful people everywhere. I couldn't stay longer!!
The relaxed informal atmosphere, a very welcoming feeling. Nothing was too much trouble. Good advice about where to eat from staff.
Lovely boutique hotel with very nice large rooms. The staff spoke English and were super friendly and helpful which we appreciated after having just come from Paris. Wish we could have stayed more days to enjoy the spa. I would definitely like to return for a longer stay. Nothing to dislike about this hotel. Everything was perfect. Great value.
The chocolate fountain included as part of the breakfast buffet The room was much smaller and not as luxurious as the photos on the website
Had two rooms with family including myself and wife and two children, 6 & 8, and a 21 year old friend. The hotel is one of the best botique hotels I've ever experienced. The staff was great, spoke English which was important for us, the hotel room was incredible and the location is the best in Bruges. Nothing I didn't like but with family I'm glad I got two rooms.
The location and the staff
Wonderful property and staff. I'd hate to pay full price, but one of the nicest small charming luxury hotels I have ever stayed at! Will definately return. Brugge and De Tuilerieen the nicest surprise of 2 weeks in europe. Bar could use a couple wonderful beers of Belgium on tap.
location, great price, great clean hotel with own parking nothing we didn't dislike
all was perfect!!! n
An extremely luxurious and comfortable hotel with friendly and helpful staff and placed in just about the best position for visiting Bruges. Road outside the front rooms overlooking the canal is relatively busy and very noisy at night from cars rumbling over the cobbles.