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The location is fantastic, being right in the middle of Xi'an. I was very happy with my room... a spacious feeling with super comfortable bed and pillows. The breakfast was okay... but not great. There wasn't much English spoken so it was hard to get information/advice about where to go (or to get a towel brought to my room. I tried 3 times and then ended up going down with a bath mat to act out what I needed!). The showerhead was leaking over the edges so it was more like a bucket being poured than the 'rain water' as advertised - I didn't really mind but some people might.
room was smoke-free and not even smelling of smoke
Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.
It was clean and close to the city wall/activities. This is not a 4 or 5 star hotel by western standards. At best it is a 3 star hotel. Additionally, when we checked in the front desk clerk took forever to check us in and continuously let other things interupt her while she should have been attending to us. The price for the breakfast and afternoon buffet at the hotel's restaurant is way overpriced with the limited selection they have. The bathrooms are outdated and small. The hotel didn't have electrical adapters for travelers. Additionally, when I called the front desk for an iron board it took 3 calls before someone understood what I was asking for. In fact, I even provide the Mandarin name for "iron" which is "tang" and the front desk person still didn't understand.
Good location, very friendly personnel, not a problem to communicate in English. Interesting building with internal yard.
swiming pool, Gym room and Staff who can speak English Staff
The location was pretty good. Walking distance to the Bell Tower and Muslim Quarter. . The breakfast buffet was good, It was also reasonable, but we went in the low tourist season. The staff was helpful. The rooms were average, but comfortable. I would stay here again.
Strange bathroom arrangement with toliet and shower.
The best thing about the hotel was the value we received for our money. The room was beautiful, on a high floor (10), an excellent buffet breakfast was included, access to the club lounge (coffee, tea, water, cookies, computers available) was included, cable access to internet was available in the room, and several dining and drinking options were available on the lobby level. Did not like that there were no convenience stores to purchase a bottle of wine or chocolate nearby. Also, the toilet did not flush that well, and it took a long time to refill the tank.
Hotel did not honor the price quoted by Booking.com and rasied the price when I checked in. I had to cancel this booking and rebook with the hotel to save money, but still paid more than the booking price!
nice big bed and rooms staff were a little unorganised it seems as if everyone had just started the week we arrived, spa facilities were closed to our female travellers
Hotel staff was very friendly, hotel is great value for money.
Very good location, one bus stop from downtown Xi'an with plenty of bus options (16, 35, 29, ...). Very close to the South Gate and the Bell Tower. Clean rooms, spacious and good bathroom. Note that a deposit has to be paid in advance (total sum of the stay) which will be refunded at check out. Make sure that the confirmed cost on booking.com is the actual cost on the final invoice. Due to a lack of transparancy on this website (extra service costs, other currency options, ...), you will have to pay more than actually confirmed. Off course, this has nothing to do with the hotel, but all with booking.com. Also, if you pay in RMB (local Chinese currency) the exchange rates might have changed in the meanwhile.
The hotel was lovely. The breakfast buffet was generous and very nicely done with dishes from every part of the world to make the international traveler feel comfortable. The room was very comfortable, spacious and well-appointed. The staff seemed somewhat inexperienced, particularly, the wait staff in the hotel restaurant. However, they were very pleasant, so it was easier to overlook shortcomings. The dinner restaurant was not to my liking, but would likely be just fine for the local high-end diners. The choice of dishes were a little more local than I might enjoy. The hotel staff, while very nice, seemed somewhat inexperienced.
Staff was great. They upgraded my room without asking which was a pleasant surprise. Front desk kind and bell hops freindly. Hotel was very good but the restaurants were very expensive. The breakfast overpriced and the Brazilian rest was very, very overpriced.
Good value hotel. Beware the highly overcharging local taxi drivers used by the hotel. The days private driver for the terracotta warriors is better value than the coach tour.
breakfast, hotel staff availability location but as taxi is cheap it can be acceptable
The hotel room was big, but the bathroom looked dirty and there was no way that I would have used the bath. There was some kind of stain on the carpet that looked like poo, too. The movie channels didn't work, and when we asked about it the guy was of no help whatsoever. The pool was a joke - much tinier than it looked in the pictures and again didn't appear that clean on closer inspection. And, after going for a short swim, the water turned parts of my hair green - something that has never happened before with normal pools. Staff in the pool area were also not helpful. English level of staff was also very poor and it was very hard to communicate our needs. Location also very bad. Would not recommend.